See all properties

Novotel Makassar Grand Shayla

Property class: 3.5

Choose dates to view prices

Photo gallery for Novotel Makassar Grand Shayla

A modern building with a glass facade, a tiled floor, and a well-lit entrance area. - Novotel Makassar Grand Shayla (Makassar)
A modern lobby with a reception desk, seating area, and a large digital screen displaying a nature scene. - Novotel Makassar Grand Shayla (Makassar)
A buffet with various food items including bread, pastries, and fruit. - Novotel Makassar Grand Shayla (Makassar)
A rooftop pool area with lounge chairs, a glass barrier, and a modern building with large windows. - Novotel Makassar Grand Shayla (Makassar)
A modern hotel building with multiple floors and a prominent sign at the top. - Novotel Makassar Grand Shayla (Makassar)
You can look forward to a terrace, a garden, and a library at Novotel Makassar Grand Shayla. Treat yourself to a massage at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Room, 2 Twin Beds

A hotel room with a large bed, a desk, a chair, and a small table.

Superior Room, 2 Twin Beds

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Room, 2 Twin Beds

A hotel room with a large bed, a desk, a chair, and a small table.

Executive Room, 2 Twin Beds

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Double Bed

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Double Bed

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a large bed, a desk, a chair, and a small table.

Deluxe Room, 2 Twin Beds

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Business Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Makassar, Novotel Makassar Grand Shayla is in the city center and near the beach. Monumen Mandala and Fort Rotterdam are local landmarks, and some of the area's activities can be experienced at Pelabuhan Makasar and Paotere Harbor. Visit our Makassar travel guide
Map
Jalan Charil Anwar N 28, Makassar, South Sulawesi, 90115

What's nearby

  • A waterfront square with a statue, palm trees, and a sign reading "City of Makassar".
    Losari Beach
    16 min walk - 0.9 miles
  • Monumen Mandala
    2 min walk - 0.1 miles
  • Mall Ratu Indah
    5 min drive - 1.1 miles
  • Makam Pangeran Diponegoro
    6 min drive - 1.1 miles
  • Fort Rotterdam
    6 min drive - 1.1 miles

Getting around

  • Mandai Station
    34 min drive
  • Makassar (UPG-Sultan Hasanuddin Intl.)
    31 min drive

Restaurants

  • Es Putar Unyil (suwardi)
    3 min walk
  • RM Kaisar
    3 min walk
  • Stanley Yuan at Home (Kios SiDjiN)
    3 min walk
  • tulip cafe
    4 min walk
  • Tassa Kedai Kopi & Restoran
    3 min walk

Similar properties

Indoor pool
Aston Makassar Hotel & Convention Center
Makassar
  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.4 out of 10, Very Good, 190 reviews
Aston Makassar Hotel & Convention Center
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • Free children's club
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 8 meeting rooms
  • Business center
  • Conference center (5,382 square feet of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (48 inch wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Sofa bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 18 and up
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Frequently asked questions

Does Novotel Makassar Grand Shayla have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Novotel Makassar Grand Shayla pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Novotel Makassar Grand Shayla?

Check-in start time: 2:00 PM; Check-in end time: noon.

What time is check-out at Novotel Makassar Grand Shayla?

Check-out is at noon.

Does Novotel Makassar Grand Shayla provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is Novotel Makassar Grand Shayla located?

This family-friendly Makassar hotel is located in the business district, within a 10-minute walk of Monumen Mandala and Taman Anggrek Clara Bundt. Losari Beach and Mall Ratu Indah are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Novotel Makassar Grand Shayla Reviews

8.0

Very Good

8.4

Cleanliness

8.0

Location

8.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 22 out of 52 reviews
Rating 8 - Good. 17 out of 52 reviews
Rating 6 - Okay. 6 out of 52 reviews
Rating 4 - Poor. 5 out of 52 reviews
Rating 2 - Terrible. 2 out of 52 reviews

Reviews

Verified review

4/10 Poor

Mohamed

Liked: Staff & service
Disliked: Cleanliness
Sheets were dirty. Elevator smelled bad.
Stayed 1 night in Oct 2024
Verified review

2/10 Terrible

Patrick

Liked: Cleanliness
Disliked: Staff & service, room comfort

Service and customer care in need. Food not tasty

Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

md amin siti noor'ain

Liked: Cleanliness, property conditions & facilities
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
Stayed 3 nights in May 2023
Verified review

8/10 Good

Renske

Liked: Cleanliness, amenities, property conditions & facilities
Mooie, schone en ook ruime kamer. Personeel was vriendelijk, maar niet op de hoogte van dat kinderen onder de 16 gratis zijn. Ook niet na uitleg en laten zien op de website. ontbijt was fantastisch, maar wel duur als je er apart voor moet betalen. Er is een goede gym. Zwembad is fijn, alleen alle tegels en ijzer rondom is kapot of verroest. Weinig mensen spreken Engels.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Bernd Erich

Pool sah ok aus ich war aber nicht drin
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super literie! Très bon hôtel

Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

wont choose this hotel again

honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room... i dont get a great service at all
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Frido Ananta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Stay was good only protocol of covid should be made better
Stayed 2 nights in Oct 2020
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Comfortable Stay

We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around. The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too.
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店不错
Stayed 2 nights in Aug 2018
Verified review

10/10 Excellent

Ludivine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Une nuit à Makassar

Nous sommes restés une nuit avant de partir pour le pays toraja et j’aurai volontiers prolongé car nous avons été bien accueilli La chambre est moderne propre et confortable Le restaurant où nous avons pris le dîner et le pdj est parfait le service et la qualité était au rendez vous De plus k’accueil Était parfait Nous reviendrons si nous passons à nouveau par Makassar
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All Good

All Good
Stayed 2 nights in Oct 2017
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice omnfortable hotel

Check in staff were very friendly and helpful. Rooms comfortable.
Stayed 1 night in Oct 2017
Verified review

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay at Novotel Makassar

Very pleasant stay at Novotel Makassar. Friendly staff Good room with comfortable bed Good central location No complaint
Stayed 3 nights in Aug 2017
Verified review

4/10 Poor

Fina

Disliked: Staff & service, property conditions & facilities, room comfort

So crowded hotel

Expected good experience with a new hotel but little bit dissapointed: too crowded during breakfast plus no sun shade that made ineffective seats, sirloin steaks was so hard and not tasty, air con seems not work well at midnight. Hope it will improve. But the price of meals and room were surprisingly low.
Verified review

10/10 Excellent

Sumihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay at Makassaru

Shower was not hot enough. But overall worth stay. Happy to come back again.
Verified review

10/10 Excellent

Sumihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay at Makassar.

Spend very comfortable stay. Surely will stay again.
Verified review

6/10 Okay

Verified traveler

DISAPPOINTED

Very poor room condition. Hotel hardly 2 years old (), aircond didn't work in room, had to change room. Twice, the room before and the room changed to, don't provide hand towels... both needed to ask.. Novotel new standard? Had dinner at its casual outlet.. very poor standard and not value for money. (Competitor Aryaduta has better offerings... if they can.. why can't Novotel Makassar..)
Verified review

10/10 Excellent

Maria Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay in Makassar

I stayed at Novotel Makassar Grand Shayla for 10 days. The staff were very accommodating and willing to help with my concerns. The hotel is also located close to restaurants and convenience stores. Breakfast was also very good but they could probably do with a little more variety as the same food was served everyday.
Verified review

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Bersih

Hotel bersih dan nyaman
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

At par with Novotel chain.

Check-in was painless, room was clean and comparable to another Novotel hotels. Dinner buffet is preffereable to limited menu Some minor maintenance required; 2/3 of a closet door hinges were unattached, the temperature control kept blinking"Err" , so no clue what it was trying to set.
Verified review

8/10 Good

Kishore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, the staff friendly, the response also good
Verified review

4/10 Poor

Fenny Yunita

Disliked: Staff & service, room comfort

So many downsides but in an okay location.

The hotel is new but has some problems when it comes to the quality of the construction. Loose sockets, torn pillowcase and also a loose door handle(bathroom door). The service was also bad, when I checked in, only one person in the front desk and I had to call her to get her to notice me. Everything that is supposed to be a standard in a hotel, I had to personally call the housekeeping for toothbrush set and extra slippers. The food also needs a lot of improvement in taste. The location is okay.
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel yang Sangat Istimewa

Hotelnya sangat bagus, baik dari desain, pelayanan, dan fasilitas yang disediakan. Terima kasih Hotels.com yang sudah membantu saya dalam melakukan pemesanan hotel ini.
Verified review

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little luxury in Makassar

Stayed one night, had the most friendly welcome, felt very safe. Would have liked more vegetables or freshness on breakfast (they had coffee machines), but it was ok and quite locally oriented. They had facial scub in complimentary bag, which was a pleasant surprise for a traveller.