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The Palace, a Luxury Collection Hotel, Madrid

5.0 star property
Luxury hotel with a 24-hour fitness center and a 24-hour front desk

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Photo gallery for The Palace, a Luxury Collection Hotel, Madrid

Lobby
Meeting facility
Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar
Royal Suite | Living room | Smart TV
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Free WiFi
  • Gym

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, Courtyard View

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, Non Smoking, Courtyard View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 31 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (View)

Suite, 1 Bedroom, Non Smoking (View) | Living room | Smart TV

Suite, 1 Bedroom, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Room, 2 Twin Beds, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar

Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

Deluxe Room, 1 King Bed, Non Smoking, Courtyard View | 1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Non Smoking (View)

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 2 Twin Beds, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 33 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Royal Suite

Royal Suite | City view

Royal Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 168 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, pillowtop beds, minibar

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 95 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Living room | Smart TV

Suite, 1 Bedroom, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 68 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillowtop beds, minibar

Grand Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Non Smoking (View)

1 bedroom, premium bedding, pillowtop beds, minibar

Premium Room, 2 Twin Beds, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk - 0.0 miles
  • Prado Museum - 3 min walk - 0.2 miles
  • Gran Via - 6 min walk - 0.4 miles
  • Puerta del Sol - 8 min walk - 0.5 miles
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk - 0.6 miles

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Lobby Westin Palace - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS Neptuno - ‬1 min walk
  • ‪La Dolores - ‬3 min walk

About this property

The Palace, a Luxury Collection Hotel, Madrid

Luxury hotel near Thyssen-Bornemisza National Museum
Located close to Congress of Deputies and Fountain of Neptune, The Palace, a Luxury Collection Hotel, Madrid provides a terrace, shopping on site, and a garden. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • A vegetable garden, an elevator, and a banquet hall
  • A ballroom, a computer station, and wedding services
  • Guest reviews speak highly of the helpful staff
Room features
All 470 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with deep soaking tubs and free toiletries
  • LED TVs with premium channels
  • Free infant beds, housekeeping, and desks

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 110.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 45 per person
  • Rollaway bed fee: EUR 110.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Palace, a Luxury Collection Hotel, Madrid pet-friendly?

Yes, pets are allowed at this property.

How much is parking at The Palace, a Luxury Collection Hotel, Madrid?

Limited spots are available.

What time is check-in at The Palace, a Luxury Collection Hotel, Madrid?

Check-in start time: 2:00 PM; Check-in end time: 1 AM. Late check-in is available during limited hours.

What time is check-out at The Palace, a Luxury Collection Hotel, Madrid?

Check-out is at noon.

Where is The Palace, a Luxury Collection Hotel, Madrid located?

Located in Madrid Centro, this luxury hotel is steps from Thyssen-Bornemisza National Museum, Congress of Deputies, and Fountain of Neptune. Parroquia Jesus de Medinaceli and House-Museum of Lope de Vega are also within 5 minutes. Anton Martin Station is 7 minutes by foot and Banco de Espana Station is 7 minutes.

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The Palace, a Luxury Collection Hotel, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1002 reviews
Rating 8 - Good. 200 out of 1002 reviews
Rating 6 - Okay. 60 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

You feel so safe, and protected at all times, super fast and wonderful Room service, mini Bar is outstanding and a step ahead all other Hotels, breakfast is incredible and inclused
Stayed 3 nights in May 2025

10/10

Great and the Hotel Staff are so helpful!
Stayed 2 nights in Feb 2025

10/10

Solid hotel. Great breakfast. Sharp room.
Stayed 2 nights in Mar 2025

10/10

Excelente
Stayed 2 nights in Apr 2025

10/10

Wonderful stay! My go to hotel while in Madrid. The location is perfect. Will return 😊
Stayed 3 nights in Mar 2025

10/10

This hotel is perfect on many - if not all - aspects. It is worth every cent spent.
Stayed 2 nights in Mar 2025

10/10

I am so thankful we decided to stay at The Palace as we were considering two other properties. It provides the best location in all of Madrid close to everything and within walking distance that makes the city so spectacular. The rooms were comfortable, quiet, and the beds heavenly. The bathroom with double vanity and expansive shower was also great for a family. The reception, valet, restaurant and bar and cleaning staff were all kind, service oriented, helpful, and knowledgeable. The Palace is truly an exquisite property and we will return to Madrid and stay there again, hopefully in the not too distant future.
Stayed 6 nights in Apr 2025

10/10

Upscale hotel . Nice rooms, friendly staff
Stayed 4 nights in Dec 2024

10/10

The location is the best
Stayed 2 nights in Oct 2024

10/10

Excellent room, breakfast, service.
Stayed 2 nights in Jun 2024

10/10

Excellent location, beautiful hotel well refurbished.
Stayed 2 nights in Apr 2024

10/10

Loved my stay at Westin Palace, location is great, the recently renovated rooms are very comfortable. Will make this my preferred Hotel when visiting Madrid.
Stayed 1 night in Jul 2024

10/10

Absolutely beautiful room!
Stayed 2 nights in Oct 2024

10/10

Convenient safe friendly and great services.
Stayed 4 nights in Aug 2024

10/10

Great hotel and great location
Stayed 1 night in Apr 2023

10/10

Historic and beautiful renovated hotel
Stayed 2 nights in Feb 2024

10/10

Lovely place
Stayed 3 nights in Apr 2024

10/10

We love the location. Wonderful breakfast!
Stayed 6 nights in Mar 2024

10/10

Great hotel. A bit noisy due to construction
Stayed 3 nights in Aug 2024

10/10

Come to Madrid often and will make this my go to hotel going forward. Fantastic service and very nice location. Close but far enough away from craziness of madrid nightlife
Stayed 4 nights in Jul 2024

10/10

Beautiful and recently renovated historical property with outstanding service
Stayed 2 nights in Mar 2024

10/10

Very good service, location, warm rooms, they just need to clean daily the room floors
Stayed 8 nights in Jul 2024

10/10

The hotel is beautiful and it is being remodeled, I can't wait to stay when it is completely done! The staff are well trained, friendly and accommodating. The one thing I didn't like is that our window didn't seal well, so I got to hear everything going on outside my window (and there was a terrible accident at 3:00 am one morning).
Stayed 3 nights in Nov 2024

10/10

Everyone was so kind. Couldn't not have been more happy. I definitely will come back to this location when I'm in Madrid again
Stayed 5 nights in Sep 2024

10/10

The Hotel is in a great location. Walkable area. Hotel staff is friendly. The hotel Restaurant is wonderful. We were very Comfortable. Would definitely return.
Stayed 4 nights in Oct 2023