Is BYPILLOW The Citadel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at BYPILLOW The Citadel?

This hostal doesn't offer parking.

What time is check-in at BYPILLOW The Citadel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at BYPILLOW The Citadel?

Check-out is at 11:00 AM. Late check-out is available for EUR 10 (subject to availability).

Does BYPILLOW The Citadel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is BYPILLOW The Citadel located?

Located in Madrid Centro, this hostal is within a 5-minute walk of San Miguel Market, Plaza Mayor, and Royal Palace of Madrid. Puerta del Sol and Gran Via are also within 10 minutes. Opera Station is only a 3-minute walk and Sol Station is 8 minutes.

10/10 Excellent

Jonas

May 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service!

Really service minded staff

Stayed 1 night in May 2025

10/10 Excellent

Agnes

Jun 3, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Perfect location!! Just across mercado san miguel ! Great location

Stayed 3 nights in May 2023

10/10 Excellent

Daniel

Jun 5, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs.

Stayed 2 nights in May 2023

8/10 Good

Leopoldo

Nov 2, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great central place to stay. Too bad the elevator was not working; not good for us seniors.

Stayed 3 nights in Oct 2023

8/10 Good

CARLOS

Feb 6, 2024

Liked: Cleanliness, staff & service

A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.

Stayed 3 nights in Feb 2024

10/10 Excellent

Julie

Sep 24, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent little boutique hotel!

Girls trip to Madrid. We were instantly pleased with the hotel when we arrived. Room was perfect for the three of us. Clean and roomy. Gabby checked us in, we unloaded and we’re off to explore the city. Location was perfect. Highly recommend to anyone who wants to be in the thick of the action.

Stayed 1 night in Sep 2023

8/10 Good

Anders

Apr 11, 2023

Liked: Cleanliness, staff & service, room comfort

Great room in middle of old Madrid

Room was small but clean and modern. Nice bathroom. The house and staircases leading up to the hotel scared me a bit because it was in very poor condition but the rooms itself was top class. Location is certainly in the middle of old Madrid, very close to Plaza Mayor, Sol and Teatro Real. Room was perfect for me as a solo traveller, imagine it would be very small for two.

Stayed 4 nights in Apr 2023

8/10 Good

Kenneth

Apr 10, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.

Stayed 3 nights in Apr 2024

10/10 Excellent

adriana aranda

May 22, 2025

Liked: Cleanliness, property conditions & facilities

Todo excelente

Stayed 2 nights in May 2025

10/10 Excellent

Mariella

May 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect!

Stayed 3 nights in May 2025

10/10 Excellent

Bipran

Apr 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny

Stayed 3 nights in Apr 2025

4/10 Poor

Alexander

Apr 9, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1-star hotel... But it's written 3-star hotel...

According to the information at hotels.com, it's a 3-star hotel. However, that is NOT the case since it's a 1-star hotel; which we found out while arriving to the hotel. The bed was OK, otherwise, everything was pretty bad.

Stayed 3 nights in Apr 2025

10/10 Excellent

Tetsu

Mar 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

部屋は広く、観光地にも近かった。、

Stayed 2 nights in Mar 2025

8/10 Good

Sam

Feb 20, 2025

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again

Stayed 2 nights in Feb 2025

10/10 Excellent

Johanna

Jan 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hyvä yöpymiskokemus

Respa oli oven takana, hetki meni löytää se. Ystävällinen henkilökunta ja siisti huone. Kahvi/tee ja pullovesi sisältyi huoneeseen. Hotelli rauhallisella paikalla

Stayed 4 nights in Jan 2025

10/10 Excellent

Maria Estela

Jan 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel no centro

A hospedagem se concentra no segundo pavimento de um edifício antigo, com quartos renovados. O quarto nos surpreendeu positivamente pelo tamanho, com antessala e sofá no quarto. A jarra que disponibilizam para água quente é ótima para o inverno. A localização central é muito boa, em viela tranquila.

Stayed 2 nights in Jan 2025

10/10 Excellent

John

Nov 26, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for City Centre

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.

Stayed 1 night in Nov 2024

10/10 Excellent

Henry

Oct 13, 2024

Liked: Property conditions & facilities

Excelente recepción, da consejos

Stayed 1 night in Oct 2024

8/10 Good

CHI-HSIANG

Oct 10, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

沒想到櫃檯和房間都是位於巷內三樓，但整體除了隔音較差，電梯很小，其他大致良好，接待小姐和善

Stayed 4 nights in Oct 2024

10/10 Excellent

Mohammed Suhel

Sep 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.

Stayed 1 night in Sep 2024

6/10 Okay

Adriana

Jul 29, 2024

Liked: Staff & service

Requiere mantenimiento. La ubicación es ideal.

El hotel está muy bien ubicado, pero la realidad del lugar no corresponde con las fotos, que muestran un espacio mejor conservado. Cuenta con pocas habitaciones, situadas en el segundo piso de un edificio en muy mal estado. El piso estaba pegajoso y, tras caminar unos pasos en calcetines, estos acabaron negros, lo que sugiere que no estaba realmente limpio. La regadera tenía mucho moho. Llegamos muy tarde para el check-in, pero, habiendo leído comentarios de otros huéspedes, informamos al hotel con anticipación. Nos enviaron un código, pero era incorrecto y no abría la puerta principal. Por suerte, alguien pudo ayudarnos, de lo contrario, nos habríamos quedado fuera. Recomendaría este hotel como alternativa a un hostal, pero no me hospedaría aquí de nuevo. Sin embargo, el personal siempre fue muy amable.

Stayed 3 nights in Jul 2024

2/10 Terrible

Crisanto

Jul 20, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadía Julio 10-15 Julio en Bypillow The Citadel

Para empezar, no debería llamarse hotel, es más bien un hostal o apartamento de Airbnb. Mi primer inconveniente fue llegando. Es un edificio antiguo de apartamentos y el acceso es con código de seguridad. El código que recibí de Hotels.com era uno incorrecto y no podía entrar. Por suerte llegue antes de las 22:00 hr pues en la recepción en el segundo piso solo hay personal de 14:00-22:00 hr. Al llegar me dieron un pedazo de papel, literalmente, con el nombre de mi habitación (Calle de Atocha) y 2 códigos de seguridad, uno para la puerta de entrada y pasillo y otro para la puerta de la habitación. El primer día el WiFi no funcionaba, el sábado me quedé sin agua caliente y empezó a caer agua del aire acondicionado. Como ocurrió en la mañana, se lo deje saber a la empleada de limpieza que me indicó que iba a llamar a la persona correspondiente. Las fotos que se ven en internet son muy diferentes a la realidad. Las habitaciones son totalmente básicas y no se podía usar el balcón pues en los mismos se encuentra la maquinaria del aire acondicionado. El edificio tiene un ascensor, el más pequeño que he visto en mi vida. El área de la recepción es un escritorio y tampoco se parece en nada a la foto en internet. La única cosa positiva que puedo decir es su localización. Pero para $300/noche que pagué, no lo recomiendo ni me vuelvo a quedar allí.

Stayed 5 nights in Jul 2024

8/10 Good

Michael

Jul 5, 2024

Liked: Cleanliness, amenities, property conditions & facilities

I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room.

Stayed 4 nights in Jun 2024

8/10 Good

Shirin

Jun 27, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Centrally situated in Madrid

nice price/quality for a stay in Madrid, reception is not always manned so take your precautions very clean and in good shape

Stayed 3 nights in Jun 2024

10/10 Excellent

Junming

Jun 9, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room is very clean and nice, even though the hotel is in a very old building.

Stayed 3 nights in Jun 2024

BYPILLOW The Citadel

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