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Tótem Madrid Hotel

4.0 star property
Luxury hotel with a 24-hour fitness center and a 24-hour front desk

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Photo gallery for Tótem Madrid Hotel

43-inch flat-screen TV with digital channels, TV
Premium bedding, down comforters, pillowtop beds, minibar
Lobby
Front of property
Check-in/check-out kiosk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pet friendly
  • Room service
  • Breakfast available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Junior Studio Suite (single use)

Premium bedding, down comforters, pillowtop beds, minibar

Junior Studio Suite (single use)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Pillowtop bed
Premium bedding
Separate bedroom
  • 35 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Penthouse (single use)

Premium bedding, down comforters, pillowtop beds, minibar

Junior Penthouse (single use)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 26 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Premium bedding, down comforters, pillowtop beds, minibar

Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, Corner (Single Use)

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, Corner (Single Use)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
  • 32 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Studio Suite

Premium bedding, down comforters, pillowtop beds, minibar

Junior Studio Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Down duvet
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Double Room Single Use

Premium bedding, down comforters, pillowtop beds, minibar

Double Room Single Use

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Deluxe Double Room Single Use

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Double Room Single Use

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • 22 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Penthouse

Premium bedding, down comforters, pillowtop beds, minibar

Junior Penthouse

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Down duvet
Pillowtop bed
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, Corner

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, Corner

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Separate bedroom
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Map
Hermosilla, 23, Madrid, Madrid, 28001

What's nearby

  • WiZink Center - 14 min walk - 0.8 miles
  • Gran Via - 19 min walk - 1.0 mile
  • Prado Museum - 19 min walk - 1.0 mile
  • Puerta del Sol - 3 min drive - 1.4 miles
  • El Retiro Park - 4 min drive - 1.8 miles

Getting around

  • Serrano Station - 2 min walk
  • Madrid Recoletos Station - 9 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 18 min drive

Restaurants

  • ‪Casa Dani - ‬1 min walk
  • ‪Bel Mondo - ‬2 min walk
  • ‪Café & Té - ‬3 min walk
  • ‪Carmen Bar - ‬3 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Tótem Madrid Hotel

Luxury upscale hotel near WiZink Center
Close to El Retiro Park and Gran Via, Tótem Madrid Hotel provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Continental breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, babysitting (surcharge), and an elevator
  • Multilingual staff, smoke-free premises, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff and location
Room features
All 64 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 43-inch flat-screen TVs with digital channels
  • Daily housekeeping, desks, and phones

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Self parking on site (EUR 36 per night)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: EUR 26 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 28 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 77.0 per night

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately EUR 26 per person
  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 3)
  • Self parking fee: EUR 36 per night
  • Pet fee: EUR 28 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 77.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Totem Madrid
Hesperia Hermosilla Hotel
Hesperia Hermosilla Hotel Madrid
Hesperia Hermosilla Madrid
Totem Madrid
Tótem Madrid Hotel Hotel
Tótem Madrid Hotel Madrid
Tótem Madrid Hotel Hotel Madrid
TOTEM Madrid Small Luxury Hotels of the World

Frequently asked questions

Is Tótem Madrid Hotel pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 28 per pet, per night. Service animals are exempt from fees.

How much is parking at Tótem Madrid Hotel?

Self parking is available for EUR 36 per night.

What time is check-in at Tótem Madrid Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Tótem Madrid Hotel?

Check-out is at noon.

Does Tótem Madrid Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 75 per vehicle applies.

Where is Tótem Madrid Hotel located?

Located in Salamanca, this luxury hotel is within a 15-minute walk of Paseo de la Castellana and Puerta de Alcalá. Gran Via and Prado Museum are also within 1 mi (2 km). Serrano Station and Velazquez Station are within a 5-minute walk.

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Tótem Madrid Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 486 out of 658 reviews
Rating 8 - Good. 133 out of 658 reviews
Rating 6 - Okay. 23 out of 658 reviews
Rating 4 - Poor. 9 out of 658 reviews
Rating 2 - Terrible. 7 out of 658 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Beautiful hotel boutique
Stayed 1 night in Feb 2025

10/10

The hotel is very well located in a nice street and neighborhood. The hotel is modern and classy and staff were very helpful and very attentive. one elevator was not functioning but besides that, we had a great stay.
Stayed 2 nights in May 2025

8/10

Other hotels in Madrid offer better stay for the same money.
Stayed 2 nights in May 2025

10/10

We enjoyed a lot our stay . Everything was perfect!!!
Stayed 3 nights in Feb 2025

10/10

excellent location. hotel is very clean and modern.
Stayed 2 nights in Jan 2025

10/10

We love this hotel
Stayed 1 night in Aug 2024

10/10

Lovely , quiet, clean boutique hotel in a great area.
Stayed 2 nights in Jul 2024

10/10

lovely hotel in a great location
Stayed 2 nights in Oct 2023

10/10

Perfect location. Wonderful staff. Would definitely stay here every time I’m in Madrid.
Stayed 1 night in Dec 2024

10/10

Everything was perfect , wonderful place
Stayed 4 nights in Sep 2024

10/10

Great hotel in the best area of Madrid.
Stayed 4 nights in Jun 2024

10/10

Very nice hotel and helpful staff; I would highly recommend.
Stayed 3 nights in Mar 2024

10/10

Great atmosphere and close to the best restaurants
Stayed 3 nights in May 2024

10/10

Great Stay. Great Location
Stayed 4 nights in May 2024

10/10

Great location, very nice and contemporary design. Staff is very friendly and helpful. Javier at the front desk and Thiago one of the bell boys are very helpful!! I will definitely stay back there very soon!
Stayed 2 nights in Jan 2025

10/10

Staying at Totem is the best. The staff is great and professional, clean rooms, best location
Stayed 2 nights in Jun 2024

10/10

Excellent staff throughout the entire stay.
Stayed 1 night in Dec 2022

10/10

Great location
Stayed 3 nights in Jan 2024

10/10

Nice, clean, friendly staff and great location.
Stayed 1 night in Jun 2023

10/10

Absolutely beautiful hotel, friendly staff, great amenities, and wonderful food.
Delicious cheesecake
Savory artichoke flowers
Stayed 2 nights in Oct 2023

10/10

Super friendly staff. Room was small but very confortable. The best shopping just steps away. I had a quick dinner at the bar, excellent ambiance and great food, as well as the breakfast Will definitely stay here again.
Stayed 1 night in Nov 2024

10/10

Great location and excellent restaurant (pimiento verde)
Stayed 6 nights in Jan 2024

10/10

Its always fabulous to stay at Totem in Madrid
Stayed 1 night in Jul 2024

10/10

Amazing service and excellent location.
Stayed 4 nights in Jun 2023

10/10

Staff were all excellent! Amazing location.
Stayed 4 nights in Feb 2024