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Smartr Atocha Reina Sofia

4.0 star property
Aparthotel units with kitchens, near Prado Museum

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Photo gallery for Smartr Atocha Reina Sofia

Front of property
Studio | Private kitchen | Oven, dishwasher, coffee/tea maker, toaster
32-inch LCD TV with digital channels, TV
Apartment, 1 Bedroom | Private kitchen | Oven, dishwasher, coffee/tea maker, toaster
Apartment, 2 Bedrooms | Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Reviews

8.0 out of 10
Very good

Popular amenities

  • Washer
  • Pet friendly
  • Kitchen
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Apartment, 2 Bedrooms

Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Apartment, 2 Bedrooms

Highlights

Air conditioning
Heating
Free cribs/infant beds
Kitchen
Dining table
Dishwasher
LCD TV
Washing machine
  • 85 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

32-inch LCD TV with digital channels, TV

Apartment, 1 Bedroom

Highlights

Air conditioning
Heating
Free cribs/infant beds
Kitchen
Dining table
Dishwasher
LCD TV
Washing machine
  • 64 sq m
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | Living area | 32-inch LCD TV with digital channels, TV

Studio

Highlights

Air conditioning
Heating
Free cribs/infant beds
Kitchen
Dining table
Dishwasher
LCD TV
Washing machine
  • 45 sq m
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Map
Calle Rafael Riego 24, Madrid, 28045

What's nearby

  • Prado Museum - 16 min walk - 0.9 miles
  • El Retiro Park - 19 min walk - 1.0 mile
  • Gran Via - 3 min drive - 1.4 miles
  • Puerta del Sol - 4 min drive - 1.6 miles
  • Plaza Mayor - 4 min drive - 2.0 miles

Getting around

  • Palos de la Frontera Station - 2 min walk
  • Madrid (XOC-Atocha Train Station) - 4 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 18 min drive

Restaurants

  • ‪Rodilla - ‬3 min walk
  • ‪El Rincón Asturiano - ‬2 min walk
  • ‪Bodegas Rosell - ‬3 min walk
  • ‪Spoiler Bar - ‬1 min walk
  • ‪La Casina - ‬3 min walk

About this property

Smartr Atocha Reina Sofia

Aparthotel units with kitchens, near Prado Museum
This smoke-free aparthotel features free WiFi in public areas. Each apartment features a kitchen with an oven and a dishwasher, plus a washing machine and an LCD TV with digital channels. Free WiFi, a coffee/tea maker, and a hair dryer are among the other amenities available to guests. Housekeeping is available on request.
Smartr Atocha Reina Sofia offers 25 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 4-star aparthotel have kitchens with cookware/dishes/utensils and dishwashers. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 32-inch LCD televisions come with digital channels. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 20 per night)

Family friendly

  • Free crib

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Oven
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 32-inch LCD TV with digital channels

Laundry

  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • One pet total (up to 55 lbs per pet)
  • Fee: EUR 30 per pet per stay
  • Service animals exempt from fees

Suitability/Accessibility

  • 7 steps to reach entrance
  • Elevator (31 inch wide door)
  • Smoke-free property

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • Virtual front desk

Location highlights

  • In the city center
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 25 units
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

Pets allowed for an extra charge of EUR 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 20 per night (656 ft away)
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: EUR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Property Registration Number 03/313575.9/16

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Smartr Atocha Reina Sofia pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 55 lbs per pet. There's a fee of EUR 30 per pet, per stay. Service animals are exempt from fees.

What time is check-in at Smartr Atocha Reina Sofia?

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM.

What time is check-out at Smartr Atocha Reina Sofia?

Check-out is at 11:00 AM.

Where is Smartr Atocha Reina Sofia located?

Located in Arganzuela, this aparthotel is within 1 mi (2 km) of Prado Museum and El Retiro Park. Puerta del Sol and Gran Via are also within 2 mi (3 km). Palos de la Frontera Station is only a 2-minute walk and Madrid (XOC-Atocha Train Station) is 4 minutes.

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Smartr Atocha Reina Sofia Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 16 out of 35 reviews
Rating 8 - Good. 9 out of 35 reviews
Rating 6 - Okay. 3 out of 35 reviews
Rating 4 - Poor. 2 out of 35 reviews
Rating 2 - Terrible. 4 out of 35 reviews

9.0/10

Cleanliness

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos Augusto

Liked: Cleanliness, amenities, property conditions & facilities, communication
2 bedroom, nice bathroom and linens (items I think are the most relevant for travelers). Good location.
Stayed 4 nights in Nov 2023

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really comfortable apartment in a good area, close to Atocha transport hub and attractions such as the Reina Sofia and Prado Museums and the Retiro Park. Lots of bars and restaurants within a few minutes walk. Only negative was trying to get used to the quirky lock on the apartment door.
Stayed 4 nights in Sep 2024

8/10 Good

Francisco

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice quiet neighborhood
Stayed 4 nights in Jul 2024

10/10 Excellent

rafael

Liked: Cleanliness, room comfort, communication
Very convenient locariin
Stayed 1 night in Jun 2024

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities, communication
Apartment was perfect for a family of four visiting Madrid for a few days. Very clean and functional with a full kitchen. Neighborhood is good and close to shops and grocery.
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities, communication
Nice and clean place, love it
Stayed 4 nights in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, room comfort

Communication could have been better.

Our stay was good. The property was clean and very nice. The only issue we had was that we had to call them to get the codes to get in. They did not send them to us.
Stayed 1 night in Oct 2024

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and although the check in is online the communication is very good. The remote receptionist was communication was great via what’s app.Excellent service
Stayed 1 night in Feb 2024

8/10 Good

larry

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location, good room space with kitchen and washer. Very close to Atocha train station. There are some stain marks on the coach need to be cleaned so people can sit on it.
Stayed 1 night in Jan 2024

6/10 Okay

Mehmet

Liked: Cleanliness, room comfort
Disliked: Communication

Clean and convenient place to stay, but, Check-in?

If you don’t have an internet access on the day of Check-in after 3:00 Pm, you might as well find another place to stay. Check in software needs more work to be fully functioning.
Stayed 1 night in May 2024

8/10 Good

Leo R

Liked: Cleanliness, amenities, property conditions & facilities
desk staff has no flexibility dealing with credit card payments over the phone, I had phone issues upon reaching Madrid & the desk agent made me come to their office just to complete the payment process, just plain absurd since the office has my credit card info to reserve the unit, the agent could easily have easily processed the payment & give the entry code for the property over the phone, NO need for a subway ride to the office just to be given the entry code, what a hassle!
Stayed 4 nights in May 2024

2/10 Terrible

jing

Be careful to book this place

Our room was not the one we booked om hotels.com. the room showed on hotels.com has a balcony and bright light. The room we got was a dark and no balcony with very bad smell. When you open the window you can see the garage around.
Stayed 1 night in Jun 2024

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Communication
Good location, room is clean. The staff was not helpful at all. I sent in-APP messages twice on the day, asking for check in instructions and access code, but didn't receive any reply. I called the staff when I arrived at property, I was told check in instruction has been sent to WhatsApp. I didn't receive any message from the property, we had never communicated on WhatsApp. The staff refused providing access code on phone, and didn't want to send the code thru email or in-APP messages. After 20 minutes argument on phone, finally I was given the code. My first day of a 4-week holiday was totally ruined. It was the worst ever check in experience.
Stayed 3 nights in Sep 2024

6/10 Okay

YU

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Stayed 1 night in Mar 2025

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Yuefeng

Liked: Cleanliness, property conditions & facilities, communication
Stayed 1 night in Mar 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities, communication
El departamento es amplio, iluminado y muy limpio, se encuentra a unas cuadras de la estación atocha, tiene todo lo necesario, muy recomendado, lo volvería alquilar
Stayed 3 nights in Feb 2025

10/10 Excellent

Alexander

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Feb 2025

8/10 Good

jorge

Liked: Cleanliness, room comfort
Disliked: Communication
Stayed 1 night in Jan 2025

10/10 Excellent

Jesús Manuel

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Dec 2024

8/10 Good

Andrea

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Nov 2024

10/10 Excellent

Else

Liked: Cleanliness, room comfort
Disliked: Communication

Udmærket lejlighed

Vi havde nogle rigtig fine dage i Madrid og boede i studielejlighed hvor der var fin plads og alle de ting vi skulle bruge i køkkenet. Området var roligt men lejligheden noget mørk og med udsigt til baggårde
Stayed 3 nights in Sep 2024

10/10 Excellent

Armando Raul

Liked: Cleanliness, amenities, room comfort, communication
Stayed 4 nights in Sep 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, communication
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023