Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

Suites You Soho

1.0 star property
Pension connected to a rail/subway station in Madrid

Choose dates to view prices

Photo gallery for Suites You Soho

Deluxe Double Room | Down comforters, desk, laptop workspace, blackout drapes
Interior
Interior
Standard Room | Bathroom sink
Exterior
Suites You Soho welcomes visitors to central Madrid with practical comforts including express check-in and luggage storage. The rejuvenated pension provides in-room WiFi and puts guests within walking distance of major attractions like Plaza Mayor and Puerta del Sol.

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Air conditioning
  • Free WiFi

Room options

View all photos for Standard Room

Standard Room | Down comforters, desk, laptop workspace, blackout drapes

Standard Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Down comforters, desk, laptop workspace, blackout drapes

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Accessible

Standard Double Room, Accessible | Down comforters, desk, laptop workspace, blackout drapes

Standard Double Room, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Renovated in 2020
Down duvet
Blackout drapes/curtains
Hair dryer
Rainfall showerhead
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

You may also like

Ad
Emperador Premium Room | 1 bedroom, premium bedding, down comforters, memory foam beds

Barceló Emperatriz

Salamanca
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.6 out of 10, Exceptional, 1,042 reviews
Barceló Emperatriz

About the neighborhood

Located in Madrid Centro neighborhood, Suites You Soho is connected to a rail/subway station. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Check out an event or a game at Movistar Arena, and consider making time for Madrid Zoo Aquarium, a top attraction not to be missed.
Visit our Madrid travel guideOpens in a new window
View more Pensions in MadridOpens in a new window
Map
Calle de la Cruzada, 1, Madrid, Madrid, 28013

What's nearby

  • Plaza de España - Princesa - 1 min walk - 0.0 miles
  • Royal Palace of Madrid - 2 min walk - 0.1 miles
  • Plaza Mayor - 5 min walk - 0.3 miles
  • Gran Via - 8 min walk - 0.5 miles
  • Puerta del Sol - 9 min walk - 0.5 miles

Getting around

  • Opera Station - 3 min walk
  • Madrid Principe Pio Station - 18 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 27 min drive

Restaurants

  • ‪Café de los Austrias - ‬2 min walk
  • ‪El Chaparrito - ‬2 min walk
  • ‪La Taberna de Ramales - ‬1 min walk
  • ‪Gloria Bendita - ‬2 min walk
  • ‪La Tapería Mayor - ‬2 min walk

About this property

Suites You Soho

Pension remodeled in 2020 and located near Royal Palace of Madrid
A short walk from Plaza Mayor and Puerta del Sol, Suites You Soho has plenty to offer. Guests can connect to free in-room WiFi.
Other perks at this pension include:
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Express check-in, luggage storage, and smoke-free premises
Room features
All guestrooms at Suites You Soho offer perks such as heated floors and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and hair dryers
  • 40-inch flat-screen TVs with digital channels
  • Wardrobes/closets, heated floors, and heating

Similar properties

Double Room, 2 Twin Beds, Shared Bathroom | Down comforters, desk, iron/ironing board, free WiFi

Live It Gran Via

  • Free WiFi
  • 24/7 front desk
7.2 out of 10, Good, 242 reviews
Live It Gran Via

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 20 per night)
  • Limited onsite parking (max 6 spaces per unit)
  • Onsite parking options include a garage

Family friendly

  • Soundproofed rooms

Conveniences

  • Luggage storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • Renovated entire property - January 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 40-inch flat-screen TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heated floor
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Stay My Way mobile app before check-in

Access methods

Private entrance, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 18 years old)
  • Covered self parking fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

SY Soho
Suites You Soho
Suites You Soho Madrid
Suites You Soho Pension
Suites You Soho Pension Madrid

Frequently asked questions

Is Suites You Soho pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Suites You Soho?

Self parking is available for EUR 20 per night. Limited spots are available.

What time is check-in at Suites You Soho?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. After-hours check-in is not available.

What time is check-out at Suites You Soho?

Check-out is at 11:00 AM.

Does Suites You Soho provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 40 per vehicle applies.

Where is Suites You Soho located?

Located in Madrid Centro, this pension is steps from Plaza de Oriente and Plaza de España - Princesa. Royal Palace of Madrid and Plaza Mayor are also within 10 minutes. Opera Station is only a 3-minute walk and Santo Domingo Station is 9 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Suites You Soho Reviews

7.2

Good

7.6

Cleanliness

6.4

Amenities

6.8

Staff & service

7.2

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 21 out of 71 reviews
Rating 8 - Good. 24 out of 71 reviews
Rating 6 - Okay. 9 out of 71 reviews
Rating 4 - Poor. 6 out of 71 reviews
Rating 2 - Terrible. 11 out of 71 reviews

Reviews

8/10 Good

Chantel

Liked: Cleanliness, amenities
Disliked: Staff & service
Great location! Nice clean room. Freshly painted halls... as we were checking in. Comfy bed. No parking as indicated tho'. Parked at El Cortes Inglés for €28... not happy about that part.
Stayed 1 night in Aug 2025

10/10 Excellent

Boluwatife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in center of Madrid and very affordable for its price and quality
Stayed 2 nights in Mar 2024

2/10 Terrible

edgar

Disliked: Staff & service, amenities, property conditions & facilities
The location was great but the room itself not very good. Super small and nobody to check you in or out. Nobody to ask for toilet paper or stuff needed in the room priced accordingly I guess
Stayed 4 nights in Nov 2024

10/10 Excellent

Adolfo

Was nice room! Nice staff!
Stayed 2 nights in Mar 2021

2/10 Terrible

Jesus Pimentel

Disliked: Cleanliness, staff & service, amenities
Great location, awful housekeeping.
Stayed 11 nights in Apr 2023

8/10 Good

Esther

Liked: Cleanliness, property conditions & facilities
Staffs contact was via email, always professional and and offering to help.
Stayed 4 nights in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were super attentive (via WhatsApp - despite a few issues with “StayMyWay” app) The air conditioning in the room was blissful. Thank you again.
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location but cleanliness was poor (hair on bed sheets and pillows). Bathroom vanity decaying and hair in sink.
Stayed 1 night in Apr 2024

4/10 Poor

Tajala

Disliked: Cleanliness, staff & service, amenities
On arrival at the address, I was confused because there was no signage and where the map took me was the street behind and the building was derelict and fenced off. I phoned the customer help number and was answered by a woman who wasn't responding to any of my queries and proceeded to hang up the call. I tried phoning back but there was no response. I had to get my travel partner to phone the number and in which they immediately responded. I was appalled by the lack of communication and customer service skills provided. The lady made no attempt to guide me to the correct building, all she kept on repeating was follow the address. I was stood on the street for 30 minutes before I decided to walk around the block and start looking at individual front doors. It then became clear to me that my room was behind a gated entrance. This was already overwhelming as the instructions were not clear. I managed to make my way into the room and upon arrival I went for a shower and was struggling to figure out how the hot water worked as there was one particular way it had to be set. That night, when I went to sleep the bedsheets were flimsy as there were 3 layers of thin sheets that kept on moving around and made it uncomfortable whilst sleeping. I decided to remove the middle layer. The following day when I was folding the removed sheet, to my horror I found a dead bed bug. This terrified me and when I requested for the room to be cleaned, I was denied this request as I was only staying
Stayed 2 nights in Sep 2025

2/10 Terrible

Cora

Disliked: Property conditions & facilities
Dirty bedding, dirty room. Refused to provide glasses. Refused to clean the room. Locked us out of our room twice in two days. The second time we were locked out the entire morning, until someone finally showed up for work at 11am. I get it you don’t want to see foreigners in your country, but this attitude and level of service is simply outrageous.
Stayed 2 nights in May 2024

4/10 Poor

Patricia

Liked: Room comfort
Disliked: Staff & service

Poor service

Bad customer service at the phone. They don’t bother to answer the calls and the cleaning it was not that good, there was hair in the shower.
Stayed 2 nights in Jan 2023

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Backed up drain/sewage water

When we first arrived and turned on the bathroom taps on the sink, the plumbing was so backed up that water started to flow out of the shower drain into the bathroom floor. Slime and other debris from previous guests washed back up and filled the shower floor and made the room smell disgusting. With staff on site, we could only communicate through Whatsapp and the response times were disappointing. Once I got ahold of them they informed me that they could/would not move us to another room and that they would send maintenance to look at the problem. They did not end up sending someone to fix the issue and we had to wait for cleaning staff to arrive the following afternoon (which wasted half of our travel day in Madrid). Cleaning staff were not even aware of the issue when they arrived and I had to get them to come and look in the room. If I had left without waiting they would have not entered the room to realize there was an issue. Unfortunately we were only in Madrid for 2 days and dealing with this issue ruined most of our time there. Would not recommend staying here.
Stayed 2 nights in Oct 2022

2/10 Terrible

Berny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estafado en Madrid

Pésimo servicio al cliente No pude acceder nunca a la propiedad ya que ellos (suites you soho) no me proporcionaron en ningún momento el acceso a la propiedad y alegaron que se lo hicieron llegar a ustedes como agencia (hoteles.com) Donde ustedes tampoco tenían la información ya que así me lo hicieron saber en un correo Si tengo que describir esta experiencia diría que fue nefasta y que prácticamente me estafaron ya que ahora no me quieren reintegrar el dinero de algo a lo que no pude acceder por culpa de ellos y que además me tocó gastar en otro hotel
Stayed 2 nights in Jul 2025

2/10 Terrible

Diana

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Carla

Liked: Amenities, property conditions & facilities
Como positivo: esta muy centrico, llave de la habitación virtual Como negativo: la limpieza se puede mejorar aunque no estaba sucio pero cositas puntuales que para un alojamiento habría que tener en cuenta, no esta muy bien insonorizado
Stayed 2 nights in Mar 2025

10/10 Excellent

Chiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Mercedes

Liked: Cleanliness, room comfort
En General bien, pero había una gotera en el baño y la ducha se atascaba
Stayed 3 nights in Jan 2025

10/10 Excellent

Manuel Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Débora Castro Silva

Liked: Cleanliness, amenities, property conditions & facilities
O quarto é excelente, espaçoso, limpo e bem equipado. O sistema de acesso via Bluetooth funciona bem, mas pode ser um pouco complicado para algumas pessoas, principalmente porque são 3 portas até o quarto. Em um dia, meu celular descarregou e, por sorte, minha amiga tinha o código, mas se estivesse sozinha, precisaria carregar o celular antes. O tempo de resposta do suporte poderia ser mais rápido, especialmente devido a esse sistema de acesso. No geral, gostei bastante, foi o melhor quarto da viagem, mas um suporte mais ágil seria útil.
Stayed 3 nights in Oct 2024

8/10 Good

Suzanne Heleen van der

Liked: Cleanliness, staff & service, property conditions & facilities
Je zit fijn in het centrum dus alles is dichtbij. Prima kamer. Wij sliepen er alleen maar want we liepen de hele dag in de stad en dan is dit een hele nette schone kamer.
Stayed 3 nights in Sep 2024

8/10 Good

César Augusto

Ubicación muy buena, recepción , limpieza y aire acondicionado , accesorios y baño muy bien
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi uma das piores experiências que já tive com estadias! Estava muito sujo. Precisei pedir pra no mínimo varrerem o chão. A roupa de cama parecia limpa, mas o cheiro não era bom. Recepção também mal cheirosa. Não há ar condicionado, mas tb não há o mínimo para refrescar o quarto, como um ventilador. Estava super calor e nada ajudava, nem abrir a janela e dormir com ela aberta (o que gerava barulho e era perigoso pois era primeiro andar). Em Londres não há tomadas universais, é uma tomada específica que só há por lá, e não tinham adaptadores para os hóspedes, que obviamente, são turistas e não tem essas coisas! Péssimo! Não recomendo! Nenhuma economia de dinheiro vale se hospedar nessas condições!
Stayed 2 nights in Aug 2024

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.