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Pestana Collection Plaza Mayor

4.0 star property
Hotel with a full-service spa, steps from Plaza Mayor

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Photo gallery for Pestana Collection Plaza Mayor

Couples treatment rooms, sauna, body treatments, aromatherapy
Suite (Plaza Mayor) | 1 bedroom, minibar, in-room safe, desk
Business center
Indoor pool, seasonal outdoor pool, sun loungers
Lunch and dinner served

Popular amenities

  • Bar
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Loft

Loft | 1 bedroom, minibar, in-room safe, desk

Loft

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, minibar, in-room safe, desk

Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Blackout drapes/curtains
Day bed
Separate bathtub and shower
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plaza Mayor

Deluxe Plaza Mayor | 1 bedroom, minibar, in-room safe, desk

Deluxe Plaza Mayor

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite (Plaza Mayor)

Suite (Plaza Mayor) | 1 bedroom, minibar, in-room safe, desk

Suite (Plaza Mayor)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor) | 1 bedroom, minibar, in-room safe, desk

Superior Room (Plaza Mayor)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, desk

Classic Room

9.6 out of 10
Exceptional
(23 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

8.0 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Map
Calle Imperial, 8, Madrid, 28012

What's nearby

  • Plaza Mayor - 2 min walk - 0.1 miles
  • Royal Palace of Madrid - 8 min walk - 0.5 miles
  • Gran Via - 8 min walk - 0.5 miles
  • Prado Museum - 14 min walk - 0.8 miles
  • El Retiro Park - 6 min drive - 2.0 miles

Getting around

  • Madrid Principe Pio Station - 3 min drive
  • Tirso de Molina Station - 5 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 28 min drive

Restaurants

  • ‪La Campana - ‬1 min walk
  • ‪Five Guys Plaza Mayor - ‬1 min walk
  • ‪Mesón del Champiñón - ‬3 min walk
  • ‪Gustos Madrid Plaza Mayor - ‬2 min walk
  • ‪Las Cuevas de Luis Candelas - ‬2 min walk

About this property

Pestana Collection Plaza Mayor

Upscale hotel near Plaza Mayor
Located close to Royal Palace of Madrid and Thyssen-Bornemisza National Museum, Pestana Collection Plaza Mayor provides a coffee shop/cafe, a library, and dry cleaning/laundry services. Indulge in a body scrub, a facial, and a hot stone massage at the onsite spa. The on-site restaurant, Terraza Plaza Mayor, offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and a bar.
Other perks at this hotel include:
  • A seasonal outdoor pool and an indoor pool, with sun loungers
  • Buffet breakfast (surcharge), an electric car charging station, and a reception hall
  • Tour/ticket assistance, multilingual staff, and 1 meeting room
  • A front-desk safe, smoke-free premises, and a 24-hour front desk
  • Guest reviews say great things the helpful staff, first-rate property condition, and location
Room features
All 87 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
More conveniences in all rooms include:
  • Designer toiletries and hair dryers
  • 49-inch Smart TVs with satellite channels
  • Electric kettles, heating, and daily housekeeping

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 36 per day); discounts available
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Bar
  • Café de la Plaza – Pátio
  • Terraza Plaza Mayor

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 13 for children
  • Nearby parking fee: EUR 36 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to September
Pool access available from 11:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pestana Plaza Mayor Hotel Madrid
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor Madrid
Hotel Pestana Plaza Mayor Madrid
Madrid Pestana Plaza Mayor Hotel
Hotel Pestana Plaza Mayor
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor
Hotel Pestana Plaza Mayor Madrid Madrid
Madrid Pestana Plaza Mayor Madrid Hotel
Hotel Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Frequently asked questions

Does Pestana Collection Plaza Mayor have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 11:00 AM–9:00 PM.

Is Pestana Collection Plaza Mayor pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Pestana Collection Plaza Mayor?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Pestana Collection Plaza Mayor?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Pestana Collection Plaza Mayor located?

Located in Madrid Centro, this spa hotel is within a 10-minute walk of Plaza Mayor and Royal Palace of Madrid. Thyssen-Bornemisza National Museum and Prado Museum are also within 1 mi (2 km). Tirso de Molina Station is only a 5-minute walk and Sol Station is 5 minutes.

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Pestana Collection Plaza Mayor Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 800 out of 986 reviews
Rating 8 - Good. 127 out of 986 reviews
Rating 6 - Okay. 32 out of 986 reviews
Rating 4 - Poor. 14 out of 986 reviews
Rating 2 - Terrible. 13 out of 986 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kaitlyn

Liked: Amenities, property conditions & facilities
Absolutely amazing! Great location, would stay again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Damian Lee

Liked: Cleanliness, amenities, property conditions & facilities
This is a great hotel in a great location. Good value for money.
Stayed 3 nights in Jul 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and location
Stayed 1 night in Jul 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, excellent location, Great food.
Stayed 4 nights in Apr 2025

10/10 Excellent

Christine S.

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location! All staff mrmbers were gracious, kind,and very helpful. We thoroughly enjoyed our safe--we’ll stay there again when in Madrid!
Stayed 3 nights in Jul 2025

10/10 Excellent

DEBORAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location right on Plaza Mayor - nice breakfast nice suite
Stayed 2 nights in May 2025

10/10 Excellent

geoff

Liked: Cleanliness, amenities, property conditions & facilities
Great location, right next to Plaza Mayor but well insulated from the noise. Staff were very friendly and accomodating
Stayed 1 night in Jun 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. The room I was in wasn't big but the attention to detail was amazing. Really good breakfast buffet.
Stayed 2 nights in Jun 2025

10/10 Excellent

Zain-Ul-Abideen

Liked: Cleanliness, amenities, property conditions & facilities
Clean and hygienic environment, welcoming and helpful staff.
Stayed 2 nights in May 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful. It is right in the middle of the Square and around the corner from Mercado de San Miguel Food Market. We had a view of the Square from our room. The front desk personnel and manager were very friendly. I would recommend this hotel.
Stayed 3 nights in Jul 2025

8/10 Good

Ester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, friendly staff and great location
Stayed 3 nights in Feb 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and its incredible location. The staff was absolutely wonderful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mileidys

Liked: Cleanliness, amenities, property conditions & facilities
Fun area.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice hotel. Convenient, beautiful historic building, staff overall nice.
Stayed 3 nights in Apr 2025

10/10 Excellent

Aldey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful,clean,great food
Stayed 1 night in Mar 2025

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place
Stayed 2 nights in Mar 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property super well located in the center of the city.
Stayed 2 nights in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great location , breakfast could be more impressive but was fine
Stayed 3 nights in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Javier was excellent to work with when I called due to a travel delay. In an excellent spot to see the historic city center. While located in the Plaza Mayor, it was a quiet respite from the bustle around it. Highly recommend
Stayed 2 nights in Jun 2025

6/10 Okay

ROBYN

Great position though very variable experience of the staff including poor service in the restaurant and spa.
Stayed 3 nights in Jun 2025

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a one night stay so not much on which to judge but service was impeccable, location perfect and bed & pillows very comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Madrid and loved the amenities of swimming area and sauna. Wife also had an opportunity to use the spa.
Stayed 3 nights in May 2025

10/10 Excellent

Htin Linn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great restaurant
Stayed 2 nights in Sep 2024

10/10 Excellent

Eliezer

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience
Stayed 2 nights in May 2025