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NH Collection Palacio de Tepa

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Lobby - NH Collection Palacio de Tepa (Madrid)
Reception - NH Collection Palacio de Tepa (Madrid)
City view - NH Collection Palacio de Tepa (Madrid)
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Exterior - NH Collection Palacio de Tepa (Madrid)
Luxury
5.0 star property
9.2

Wonderful

Historic elegance in Madrid Centro

Marble columns and chandeliers grace the historic lobby, where staff welcome guests with complimentary drinks. Nearby, an exclusive spa and pool provide a serene retreat from Madrid's streets. Mornings feature an exceptional breakfast buffet praised by seasoned European travelers.

Popular amenities

  • Spa
  • Pet friendly
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

9.2 out of 10
Wonderful
(22 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Single Room, 1 Double Bed

Deluxe Single Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Single Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

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Family Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Family Room (2 Adults + 1 Child)

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Family Room (2 Adults + 1 Child)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed, 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Family Room (3 Adults)

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Family Room (3 Adults)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Suite

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Suite

  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Extra Bed 2 adults + 2 children)

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Suite (Extra Bed 2 adults + 2 children)

  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Extra Bed 3 adults)

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Suite (Extra Bed 3 adults)

  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Balcony (Duplex)

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Junior Suite, Balcony (Duplex)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite, Balcony (Duplex, Extra Bed 2 adults + 1 child)

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Junior Suite, Balcony (Duplex, Extra Bed 2 adults + 1 child)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Balcony (Duplex, Extra Bed 3 adults)

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Junior Suite, Balcony (Duplex, Extra Bed 3 adults)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Balcony

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Deluxe Room, Balcony

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, NH Collection Palacio de Tepa is in a shopping district and near a metro station. Gran Via and San Miguel Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Calle de San Sebastián 2, Madrid, Madrid, 28012

What's nearby

  • 0_56888998
    Plaza de Santa Ana
    1 min walk - 0.1 miles
  • Puerta del Sol
    Puerta del Sol
    3 min walk - 0.2 miles
  • Plaza Mayor
    Plaza Mayor
    6 min walk - 0.4 miles
  • Gran Via
    Gran Via
    8 min walk - 0.5 miles
  • Royal Palace of Madrid
    Royal Palace of Madrid
    13 min walk - 0.7 miles

Getting around

  • Anton Martin Station
    3 min walk
  • Madrid (XOC-Atocha Train Station)
    16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    23 min drive

Restaurants

  • Cervecería Alemana
    2 min walk
  • La Rollerie
    2 min walk
  • Casa Alberto
    2 min walk
  • Cervecería Santa Ana
    1 min walk
  • Sky Bar
    2 min walk

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 40 per day)
  • Valet parking on site (EUR 40 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 35 for adults and EUR 18 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Entre Letras

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 646 square feet of conference space
  • Business center

Spa

  • Couples treatment rooms
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 35 for adults and EUR 18 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Frequently asked questions

Is NH Collection Palacio de Tepa pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 55 lbs per pet. There's a fee of EUR 35 per pet, per night. Service animals are exempt from fees.

How much is parking?

Valet parking is available for EUR 40 per day.

What time is check-in at NH Collection Palacio de Tepa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at NH Collection Palacio de Tepa?

Check-out is at noon.

Where is NH Collection Palacio de Tepa located?

Located in Madrid Centro, this luxury hotel is within a 5-minute walk of Plaza de Santa Ana and Puerta del Sol. Plaza Mayor and Gran Via are also within 10 minutes. Anton Martin Station is only a 3-minute walk and Sol Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

NH Collection Palacio de Tepa Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 699 out of 1004 reviews
Rating 8 - Good. 220 out of 1004 reviews
Rating 6 - Okay. 57 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 10 out of 1004 reviews

Reviews

Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services. Nice breakfast buffet and custom made included. Great location, can walk to main attractions
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Alessandra

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, amazing staff and breakfast was superb!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, amenities
Nice and clean room, friendly and helpful personnel and also a very good breakfast! Great location!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, location, service, cleanliness. Excellent all around!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

yaremis

Liked: Cleanliness, amenities, property conditions & facilities
The room, the staff, the location, the breakfast… the hotel itself was beautiful and the staff was friendly and welcoming. I loved the place
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our almost week-long stay at Palacio de Tepa. Our room (Jr Suite) was roomy, clean, and although a bit far, otherwise perfect. The bed was very comfortable. The location is wonderful: central and in a charming section of the Literary Quarter. We moved from a 2-floor suite to a single-floor suite. The stairs were steep and not great for older people who visit the toilet in the middle of the night. We would stay there again in a heartbeat!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Alistair

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room. Lovely little touches like arrival and departing treats left in the room. Staff were all very pleasant and guest relations desk was very helpful. Breakfast buffet had a huge selection and à la carte options were included in the price.
Stayed 10 nights in Jan 2026
Verified

8/10 Good

Mickhail

Liked: Cleanliness, amenities, property conditions & facilities
Location great, room clean, service average, breakfast is ok.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Normand

Liked: Cleanliness, property conditions & facilities
Staff and room were perfect!!
Stayed 9 nights in Oct 2025
Verified

10/10 Excellent

Donald Lee

Liked: Amenities, property conditions & facilities
We had a bigger room than we had booked. Had plenty of room to spread out. The hotel was clean and the staff was friendly. Location is convenient to get around to all the sights.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

steglio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great breakfast.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Ann

Liked: Cleanliness, amenities, property conditions & facilities
Yes very good , lots of selections and excellent service
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel in center of Madrid

Great location in the center of Madrid. Clean room, Clean hotel with good breakfast.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Geraldine Fiona

Liked: Cleanliness, property conditions & facilities
The room was large, very comfortable for three adults. Cleaners were very efficient. Staff in general very kind. Position super. Only thing that could be improved is hotel bar: very small and not not particularly inviting.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Sheila Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean , nice selection to choose in their breakfast buffet .
As soon as we arrive, Staff welcome us with warm smile and glass cava
Nice view from our suit
Complimentary bottle of wine in the room
Room is nice and clean
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great long stay at Palacio de Tepa. The location was perfect and within walking distance to main sites! The staff are fabulous too!
Stayed 10 nights in Jul 2025
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, spacious rooms and great breakfast
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very walkable to restaurants, shopping, live music and attractions. We enjoyed the clean room with a very comfortable bed and nice pillow options. The breakfast buffet had a good selection. And the staff was very friendly and helpful. We would definitely stay here again.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, can’t really fault it. Location is wonderful, very central but not loud. Breakfast was wonderful, great variety and well stocked, staff were incredibly attentive. Reception staff were also great, on arrival our room wasn’t ready and they offered to prioritise it and call us when ready, our luggage was already in the room by the time we got back. Room was lovely and clean, bed comfy and massive, the only thing that was slightly annoying is that the room and the bathroom were very warm, we could not regulate the room temperature and had to resource to opening the window, which was a bit noisy at night, the extractor fan did not work in the bathroom
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice, clean, beautifully decorated. breakfast was excellent!! everybody in reception very friendly and helpful
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, amenities, property conditions & facilities
Great location and breakfast
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Sachi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Madrid. Conveniently located but quiet. I stayed here multiple times and will only stay here when I’m in Madrid.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, clean room and comfortable
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property and location.
Stayed 1 night in Nov 2024