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BYPILLOW Callao

2.0 star property

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Photo gallery for BYPILLOW Callao

Deluxe Double Room, City View | Premium bedding, down comforters, in-room safe, soundproofing - BYPILLOW Callao (Madrid)
Standard Double Room, Terrace | Terrace/patio - BYPILLOW Callao (Madrid)
Staircase - BYPILLOW Callao (Madrid)
Standard Double Room, Terrace | Premium bedding, down comforters, in-room safe, soundproofing - BYPILLOW Callao (Madrid)
Deluxe Double Room, Accessible | Bathroom | Hair dryer, slippers, towels, soap - BYPILLOW Callao (Madrid)
Close to Puerta del Sol and Gran Via, BYPILLOW Callao has plenty to offer. Stay connected with free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Room options

View all photos for Standard Double Room (Interior)

Standard Double Room (Interior) | Premium bedding, down comforters, in-room safe, soundproofing

Standard Double Room (Interior)

8.0 out of 10
Very good
(3 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View | Premium bedding, down comforters, in-room safe, soundproofing

Deluxe Double Room, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Double Room, Terrace

Standard Double Room, Terrace | Premium bedding, down comforters, in-room safe, soundproofing

Standard Double Room, Terrace

  • City view
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Madrid Centro neighborhood, BYPILLOW Callao is connected to a rail/subway station. Royal Palace of Madrid and Plaza de Callao are notable landmarks, and some of the area's popular attractions include Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Calle de Jacometrezo 1, Madrid, 28013

What's nearby

  • Plaza de Callao
    Plaza de Callao
    1 min walk - 0.0 miles
  • Gran Via
    Gran Via
    1 min walk - 0.1 miles
  • Plaza de España - Princesa
    Plaza de España - Princesa
    3 min walk - 0.2 miles
  • Puerta del Sol
    Puerta del Sol
    6 min walk - 0.4 miles
  • Plaza Mayor
    Plaza Mayor
    8 min walk - 0.5 miles

Getting around

  • Callao Station
    1 min walk
  • Madrid Principe Pio Station
    18 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    27 min drive

Restaurants

  • Terraza De Gourmet Experiencie Callao
    1 min walk
  • Papizza
    1 min walk
  • Re:fuel
    2 min walk
  • Asador de Aranda
    2 min walk
  • Despacito
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Front entrance ramp

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Free bottled water

More

  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
This property enforces quiet hours from 10:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is BYPILLOW Callao pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at BYPILLOW Callao?

Check-in begins at 2:00 PM. After-hours check-in is not available.

What time is check-out at BYPILLOW Callao?

Check-out is at noon. Late check-out is available for EUR 30 (subject to availability).

Where is BYPILLOW Callao located?

Located in Madrid Centro, this hotel is steps from Plaza de Callao and Gran Via. Puerta del Sol and Plaza Mayor are also within 10 minutes. Callao Station is only a 2-minute walk and Santo Domingo Station is 3 minutes.

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Reviews

BYPILLOW Callao Reviews

9.4

Exceptional

9.8

Cleanliness

8.8

Amenities

9.8

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 41 out of 51 reviews
Rating 8 - Good. 6 out of 51 reviews
Rating 6 - Okay. 1 out of 51 reviews
Rating 4 - Poor. 2 out of 51 reviews
Rating 2 - Terrible. 1 out of 51 reviews

Reviews

Verified

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed twice. Both times were excellent. The staff was excellent. We will definitely stay again when we return to Madrid.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Mays

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is very convenient. The staff are amazing.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is central and the metro entrance is right in front. The staff is extremely helpful and nice. The rooms are clean with everything you need. Best bang for buck hotel in the area. 100% would recommend!
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location central and walking distance to the local attractions in Madrid. Metro stop outside the door. Great little rooftop patio for afternoon drinks and food (byo). Staff very helpfull
Stayed 4 nights in May 2026
Verified

10/10 Excellent

maxwell

Liked: Cleanliness, amenities, property conditions & facilities
Simple hotel, great location, perfect for a quick and romantic European getaway
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Giovann

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the hotel location is perfect.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Doira

Liked: Staff & service, property conditions & facilities, room comfort
Great location! Staff was very nice.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service
Clean, although small, quiet, in a walking distance from the main touristic atractions, kind staff. I personally thank Junior and Kevin at the reception desk.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jayden Adhip

Liked: Cleanliness, amenities, property conditions & facilities
great no-frills hotel, excellent location, clean rooms, good service, zero complaints! 100% recommended
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Yusri

Liked: Cleanliness, staff & service, amenities
This is a boutique hotel. Its very quiet. Walkable everywhere. Had a good view. The staff Kevin and Gloria is very courteous, friendly and helpful. Very convenient its close to subway station. I would recommend this cute hotel.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Haralambos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My one-night stay at L&H Callao Selection was excellent and exceeded expectations. The location couldn’t be better — right next to Callao and Gran Vía, perfect for sightseeing, shopping, or catching a late show without worrying about transport. Arrival was smooth and quick. A seamless and comfortable stay in the very center of Madrid — I’d happily return and recommend it to anyone visiting the city.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

DAVID E JIMENEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a hidden gem! It’s literally right next to the Gran Via street. Everything is within walkable distance. Food. Shops. Laundry. Metro. Literally anything you need you can walk to it from the hotel. Better yet, you can also walk to main attractions from the hotel too! I will say the rooms are small but comfortable enough. With no doubt I would book it again. Gloria at the front desk was amazing too. She’s there for anything you need. She’s very professional, friendly, and just makes your stay better.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful view from my room. Staff was very helpful.
Stayed 1 night in May 2026
Verified

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 4 nights in May 2026
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Superbly located, inexpensive for the location and general state of the property. Unfortunately very small rooms
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Staff was extremely helpful.
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The place place ever to stay in Madrid
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great rooms! Centered in Callao, a lot of things nearby, hotel is a little basic but great!
Stayed 7 nights in Oct 2025
Verified

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities
Location was good, comfy bed, nice towels and bedding. Facilities in room basic, had to request a kettle, only given 2 teabags a day, no milk or English teabags. Bedroom and bathroom very small. Wouldn't stay here again, much better properties around with more character and cheaper
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

mariela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE TRATO
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice but it was very hot then randomly in the middle of the night became an ice box. We chose this hotel for the rooftop terrace but they lock it at midnight, which is the same time the restaurants close
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Rosselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación inmejorable, personal amable y servicial.
Stayed 1 night in May 2026
Verified

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación, habitación amplia y limpia
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Lizandra

Liked: Cleanliness, amenities, property conditions & facilities
Súper recomendable 🙌
Stayed 5 nights in Feb 2026