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JW Marriott Hotel Madrid

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Photo gallery for JW Marriott Hotel Madrid

A room with a balcony, a white chair, and a TV mounted on the wall. - JW Marriott Hotel Madrid (Madrid)
Creator video - submitted by JetsettingJabber
A spacious lobby with a large window, a fireplace, and a seating area with chairs. - JW Marriott Hotel Madrid (Madrid)
Breakfast, lunch and dinner served - JW Marriott Hotel Madrid (Madrid)
A spa area with a glass-enclosed hot tub, metal stairs, and a brick wall archway. - JW Marriott Hotel Madrid (Madrid)
Luxury
5.0 star property
9.4

Exceptional

Central Madrid retreat with views

Elegant Mediterranean cuisine awaits at two on-site restaurants with attentive staff creating memorable dining experiences. Unwind with handcrafted cocktails at the sophisticated bar/lounge. Steps from Puerta del Sol and Gran Via, this central Madrid location puts you minutes from landmarks.

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premium Room, 1 King Bed, Balcony, City View (Balcony)

A modern bathroom with a glass shower enclosure, a wooden bench, and a large mirror.

Premium Room, 1 King Bed, Balcony, City View (Balcony)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View, Corner (Corner)

A hotel room with a view of the city through a large window, a round table, and a chair with a cushion.

Premium Room, 1 King Bed, City View, Corner (Corner)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Courtyard View

A hotel room with two beds, a nightstand with a lamp, and a large window with curtains.

Deluxe Room, 2 Double Beds, Courtyard View

7.0 out of 10
Good
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Courtyard View

A hotel room with a large bed, a small round table, a chair, a lamp, a mirror, and a door leading to a bathroom.

Deluxe Room, 1 King Bed, Courtyard View

9.4 out of 10
Exceptional
(11 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Balcony, City View (Balcony)

A modern hotel room with a sofa, a small round table, and a view of a building through a large window with curtains.

Deluxe Room, 1 King Bed, Balcony, City View (Balcony)

8.0 out of 10
Very good
(1 review)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Terrace (View)

A modern hotel room with a large bed, bedside lamps, a flat-screen TV, and a view of the city through floor-to-ceiling windows.

Junior Suite, 1 King Bed, Terrace (View)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Signature Suite, 1 King Bed, Terrace (View)

A modern hotel room with a large bed, a bedside table, a wardrobe, and a mirror.

Signature Suite, 1 King Bed, Terrace (View)

  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Terrace (View)

A modern hotel room with a large bed, bedside lamps, a bench, and a wooden panel wall.

Suite, 1 King Bed, Terrace (View)

  • City view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, JW Marriott Hotel Madrid is near a metro station. Royal Palace of Madrid and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and San Miguel Market. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Sevilla, 2, Madrid, 28014

What's nearby

  • A street with historic buildings, a prominent church with a golden dome, and a clear sky.
    Calle de Alcalá
    1 min walk - 0.0 miles
  • A public square with a fountain, surrounded by lush greenery and historic buildings.
    Puerta del Sol
    2 min walk - 0.1 miles
  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    3 min walk - 0.2 miles
  • A large white building with a tower, surrounded by trees and outdoor seating areas.
    Plaza de Santa Ana
    3 min walk - 0.2 miles
  • A statue of a man on horseback in front of a red building with white windows and balconies.
    Plaza Mayor
    8 min walk - 0.5 miles

Getting around

  • Sevilla Station
    2 min walk
  • Madrid Recoletos Station
    15 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    27 min drive

Restaurants

  • Dani
    1 min walk
  • Lhardy
    1 min walk
  • La Birra Bar
    2 min walk
  • Prada A Tope
    1 min walk
  • La Rollerie
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.1 miles (EUR 45 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; EUR 45 for adults and EUR 27.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Botánicos Álvarez

Things to do

  • 24-hour gym

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden

Spa

  • Body treatments
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Elevator
  • Grab bar near toilet
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Built in 1882
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Renovated entire property - December 2022
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 45 for adults and EUR 27.5 for children
  • Nearby parking fee: EUR 45 per day (328 ft away)
  • Pet fee: EUR 50 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is JW Marriott Hotel Madrid pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 55 lbs per pet. There's a fee of EUR 50 per accommodation, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at JW Marriott Hotel Madrid?

Check-in start time: 3:00 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at JW Marriott Hotel Madrid?

Check-out is at noon.

Where is JW Marriott Hotel Madrid located?

Located in Madrid Centro, this luxury hotel is within a 5-minute walk of Puerta del Sol and Gran Via. Plaza Mayor and National Prado Museum are also within 10 minutes. Sevilla Station and Sol Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JW Marriott Hotel Madrid Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 125 out of 153 reviews
Rating 8 - Good. 13 out of 153 reviews
Rating 6 - Okay. 10 out of 153 reviews
Rating 4 - Poor. 2 out of 153 reviews
Rating 2 - Terrible. 3 out of 153 reviews

Reviews

Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooftop pool and bar
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Waleed

Liked: Cleanliness, staff & service, amenities
The staff is the best thing in the hotel
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Great Staff and quick Check in process
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Néstor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly helpful,supportive and very nice. Clean room and centric
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, amenities
The room was very nice, clean. Bed was comfortable, very relaxing. The staff of this hotel was amazing, always helpful.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

paola

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and comfortable beautiful rooms
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, wonderful staff.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, perfect location and friendly staff.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As nice as you'd expect at JW. Staff was extremely polite and professional. Great stay
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, very attentive staff
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

chrisry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with exquisite views, centrally-located, highly-attentive staff.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ana Isabel, reservation manager, is one of the most helptful and incredible people I have ever met in a hotel staff. I highly recommend this hotel based solemnly on her.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, excellent customer service.
Verified review

6/10 Okay

Erick

Disliked: Amenities
No amenities, only a restaurant and bar, service was very good, but the carpet of the rooms and hotel in general are stain and looks dirty.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Hyun ryung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great central location

Newly renovated and in a great central location. As stated in the Hotel description the room was "sound proof" but they must have forgot to tell the Police. (sarcasm) The "corner" room was very large and comfortable and with a very large bath, but a lot of empty space and missing closet space, a possible second sink and little accessories (like more hooks for bath robes, towels etc.)
Stayed 4 nights in Sep 2023
Verified review

6/10 Okay

Caio

Liked: Cleanliness, amenities, property conditions & facilities
We arrived in Madrid on October 12th, not realizing it was a national holiday. Unfortunately, the man at reception didn’t make us feel welcome—he seemed irritated and told us that most businesses would be closed and the city wouldn’t be fully functioning. Having just arrived from Rome, our second stop on our Euro tour, we felt quite disappointed. However, once we went out, we discovered the complete opposite—the city was vibrant and alive! Everything was open, the streets were full of people enjoying music, food, and celebrations. I still don’t understand why the receptionist gave us such a negative impression. It was also uncomfortable that he kept staring at us whenever we were in the lobby or near the elevator. We also had an unpleasant experience with room service—the food arrived cold and undercooked. Additionally, my room didn’t have the “city view” that was advertised; instead, it faced another building and looked more like a side street. On the positive side, the room itself was very clean, and the shower was excellent. Madrid is a beautiful city, and despite these issues, we still enjoyed exploring it.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the food, and the room were amazing. I have a 9-month-old baby, and they prepared a delicious meal for him.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

OSMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally don’t love the Marriott brand anymore as they are outdated BUT the JW in Madrid was outstanding. Could not fault anything at all. Staff impeccable, rooms and amenities 100%. Also must mention the location was right in the centre of everything. Safe, walkable and luxurious. Well done team JW!!!!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Cesar alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Waleed

Liked: Cleanliness, staff & service, amenities
Excellent satff
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Very prompt and efficient check in. The front desk gentleman (Noha) even noticed that we were hungry and tired and quickly called the restaurant to let them know we were coming over (since breakfast had just closed). Breakfast (which came with the room) was good. Ordered egg white omlette everyday and had oatmeal. They also had traditional Spanish breakfast available. The room was well appointed and we had a great view of the Galleria Canalejaa and Four Seasons hotel. Gym was well equipped with weights, kettlebells and weigh resistant machines. Viktor from concierge/bell desk, was also always very helpful. We accidentally pinned our uber pick up a block away from the hotel and he helped roll our suitcases (3) to the uber. Thanks for a short but sweet stay!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Silvestro

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, great service, excellent rooms. I don’t particularly agree with others review. Hotel deserves an overall score over 9.2 to be honest.
Stayed 2 nights in Dec 2025