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Hyatt Centric Gran Via Madrid

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A rooftop terrace with outdoor seating, a statue, and a view of the cityscape. - Hyatt Centric Gran Via Madrid (Madrid)
Property video
A spiral staircase with ornate metal railings and a white interior. - Hyatt Centric Gran Via Madrid (Madrid)
A restaurant with indoor seating, a bar area, and a view of the cityscape. - Hyatt Centric Gran Via Madrid (Madrid)
Exterior - Hyatt Centric Gran Via Madrid (Madrid)
Luxury
5.0 star property
9.4

Exceptional

Madrid's urban retreat

Panoramic city views unfold from the rooftop restaurant with excellent cuisine. Soundproof windows ensure peaceful nights on bustling Gran Via, near Madrid's attractions. Modern rooms feature comfortable king beds and attentive service from friendly staff.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for 1 KING TERRACE

A hotel room with a bed, a round table, a sofa, a desk, and a view of buildings through large windows.

1 KING TERRACE

  • Sleeps 2
  • 1 King Bed

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Double Room

A hotel facade with a grand entrance, large windows, and a balcony.

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking (Gran Via View)

Room, 1 King Bed, Non Smoking (Gran Via View) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking (Gran Via View)

9.6 out of 10
Exceptional
(25 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Terrace (Grand Via View)

A hotel room with a bed, a sofa, a small round table, and a chair. There is a view of a building through the window.

Room, 1 King Bed, Non Smoking, Terrace (Grand Via View)

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, Non Smoking

A modern hotel room with a large bed, a sofa, a small table, a bookshelf, and a window with curtains.

Executive Suite, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Non Smoking (Grand Via View)

A hotel room with a large bed, two chairs, a small table, and large windows offering city views.

Junior Suite, Non Smoking (Grand Via View)

10.0 out of 10
Exceptional
(8 reviews)
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a bedside table with a lamp, a wall-mounted artwork, and a wooden floor.

Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(41 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a small table, and a window with curtains.

Room, 2 Twin Beds, Non Smoking

9.0 out of 10
Wonderful
(21 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Non Smoking, Terrace

Suite, Non Smoking, Terrace | Premium bedding, minibar, in-room safe, desk

Suite, Non Smoking, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Room, 1 King Bed, Non Smoking, Balcony | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Non Smoking

Family Suite, Multiple Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Family Suite, Multiple Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

A modern hotel room with a large bed, a separate sitting area, a bathroom with a vanity, and a large mirror.

Junior Suite, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking (Gran Via)

A modern living room with a wooden dining table, grey sofas, and a balcony with a view.

Suite, Non Smoking (Gran Via)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non Smoking (Fenix)

A modern living room with a sofa, a chair, a coffee table, a TV, and a large window with curtains.

Suite, Non Smoking (Fenix)

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Madrid Centro, a neighborhood in Madrid with great shopping, is home to Hyatt Centric Gran Via Madrid. Plaza de Cibeles and Puerta de Alcalá are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Gran Via 31, Madrid, Madrid, 28013

What's nearby

  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    1 min walk - 0.1 miles
  • A cityscape with historic buildings, a prominent dome, and a clear blue sky.
    Plaza de Callao
    3 min walk - 0.2 miles
  • A statue of a bear holding a tree with the inscription "50 AÑOS EN SOL".
    Puerta del Sol
    3 min walk - 0.2 miles
  • A statue of a man on horseback in front of a red building with white windows and balconies.
    Plaza Mayor
    8 min walk - 0.5 miles
  • A grand palace with a symmetrical garden and a central fountain.
    Royal Palace of Madrid
    11 min walk - 0.6 miles

Getting around

  • Gran Via Station
    2 min walk
  • Madrid Recoletos Station
    17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    20 min drive

Restaurants

  • El Jardín de Diana
    1 min walk
  • Le Tavernier Gran Vía
    1 min walk
  • Boyberry Madrid
    2 min walk
  • Burger King
    2 min walk
  • La Quintina
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking; discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 29 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Hielo y Carbon
  • Jardin de Diana
  • Ondas Bar

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2,121 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Banquet hall
  • Double-glazed windows
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 29 per person
  • Pet fee: EUR 50 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Hyatt Centric Gran Via Madrid pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 50 per pet, per day. Service animals are exempt from fees.

What time is check-in at Hyatt Centric Gran Via Madrid?

Check-in start time: 3:00 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Hyatt Centric Gran Via Madrid?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hyatt Centric Gran Via Madrid located?

Located in Madrid Centro, this luxury hotel is steps from Preciados Street and Gran Via. Puerta del Sol and Plaza Mayor are also within 10 minutes. Gran Via Station and Callao Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt Centric Gran Via Madrid Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 809 out of 1004 reviews
Rating 8 - Good. 125 out of 1004 reviews
Rating 6 - Okay. 35 out of 1004 reviews
Rating 4 - Poor. 22 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

Reviews

Verified review

10/10 Excellent

Maria Sol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great breakfast great staff we will be back
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Not my first time and definitely won't be my last. One of the best hotels in Madrid in terms of location, cleanness, staff, and service. Definitely highly recommended!
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful room, we had the balcony and I loved every second I was in that hotel
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly and helpful staff
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Rafael

Liked: Cleanliness, staff & service
Great location.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, centrally located. Hotel staff went out of the way to be hospitable and ensure we enjoyed our stay. Breakfast was also great with great service. Highly recommend!
Stayed 8 nights in Apr 2026
Verified review

6/10 Okay

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good, the room was spacious for Spain, and it was very clean. The staff ws all very helpfull.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
amazing staff, bountiful & delicious breakfast, clean rooms, great service all around - would definitely come back!!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was so kind and attentive. The hotel was very clean and well appointed. The location was amazing for being right in the heart of the city. You can walk out the door & the vibrant city is right there with great shopping & restaurants nearby. We will definitely stay here again!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Madrid. Staff very attentive, professional, and friendly.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Ubah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with excellent staff and great location.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Nice location! Amazing stuff
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Yudit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location. Also the staff was always attentive and ready to help.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is truly all about the experience—and it absolutely delivers. From the moment you arrive, everything feels elevated. The views overlooking the city center. The location is perfect, just steps away from great shopping and everything you need. Breakfast was a true 5-star experience with a wide variety of high-quality options. A beautiful stay from start to finish—I would definitely come back!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Meena

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, convenient location, lovely rooms
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean hotel located right in the city center. It's a great place to experience the charm of a traditional Spanish-style building. The view was beautiful, and there were plenty of shops and nice restaurants nearby."
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Jenry

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location!!!
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Anurisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and spacious comfortable rooma
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great location, beautiful property
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Hazem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Decent rooms walking distance to all the shops
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Jaliye

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is at a perfect location to see all the sights.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Jamison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, superb staff
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

stephannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ **An Exceptional Stay in the Heart of Madrid** Our stay at **Hyatt Centric Gran Vía Madrid** was truly exceptional and, without exaggeration, one of the best hotel experiences I have had in my many years of traveling\. The hotel itself is beautiful, perfectly located on Gran Vía, and the level of service was outstanding from the moment we arrived\. What really made our stay memorable, however, was the staff\. I especially want to recognize **Yaiza Vela at Reception**, who went above and beyond for us\. She assisted us with our check\-in, arranged a wonderful upgrade to an Executive Suite, and continued checking on us throughout our stay to make sure we were comfortable and had everything we needed\. Her warmth, professionalism, and genuine attention made us feel incredibly well taken care of\. I also want to recognize **Marcos at the Concierge**, who was wonderful and extremely helpful with recommendations and assistance during our stay\. His service and knowledge made our time in Madrid even more enjoyable\. The Executive Suite was beautiful, the hotel is elegant and extremely well maintained, and the location could not be better for experiencing Madrid\. We travel extensively, so we have stayed at many excellent hotels around the world, and this experience truly stood out\. The combination of a beautiful property, fantastic location, and exceptional people made our stay unforgettable\. **A special thank you to Yaiza and Manolo for making us feel so welcome\. Hy
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is central to Sol, Plaza España. Beautiful, luxury hotel with great staff, service. Fantastic rooftop terrace tapas bar and amazing restaurant with wonderful views of the Gran Via.
Stayed 2 nights in Oct 2025