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Hotel Sterling

3.0 star property
Madrid's prime location puts travelers just steps from Puerta del Sol, with practical amenities like laundry service and meeting spaces for a hassle-free stay

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Photo gallery for Hotel Sterling

The exterior of the Sterling Hotel with a clear view of the entrance and a small green plant in front. - Hotel Sterling (Madrid)
A modern living room with a sofa, two armchairs, a coffee table, and a large potted plant. - Hotel Sterling (Madrid)
A hotel room with two beds, a wooden headboard, a bedside table with a phone, and a window with a view of buildings. - Hotel Sterling (Madrid)
A reception desk with a wooden panel design, a potted plant, and a modern light fixture. - Hotel Sterling (Madrid)
A hotel room with a bed, a chair, a TV, and a balcony with a view. - Hotel Sterling (Madrid)
Hotel Sterling welcomes visitors to the heart of Madrid with genuinely helpful staff and practical comforts. Free in-room WiFi keeps travelers connected, while laundry and dry cleaning services ensure they can focus on exploring the city rather than worrying about logistics.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Double or Twin Room

A hotel room with a bed, a desk, a chair, a television, and a lamp.

Double or Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Triple Room, 3 Twin Beds

A hotel room with two single beds, a desk, and a chair.

Triple Room, 3 Twin Beds

8.4 out of 10
Very good
(8 reviews)
  • 25 sq m
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

A hotel room with a desk, chair, television, and a bed with two pillows and a blanket.

Quadruple Room

8.6 out of 10
Excellent
(7 reviews)
  • 27 sq m
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Single Room

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Single Room

8.8 out of 10
Excellent
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Economy Double Room

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Economy Double Room

8.8 out of 10
Excellent
(16 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double or Twin Room, City View

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Double or Twin Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double or Twin Room, Terrace, City View

A neatly made bed with a grey blanket and two patterned pillows, a bedside plant, and a wall-mounted light fixture.

Double or Twin Room, Terrace, City View

  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Triple Room, City View

A hotel room with two beds, each with white linens and rolled towels. There is a flat-screen TV mounted on the wall above the beds.

Triple Room, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Triple Room, Terrace, City View

A hotel room with two single beds, a desk, and a chair.

Triple Room, Terrace, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Quadruple Room, City View

A hotel room with two beds, a wooden headboard, a wall-mounted mirror, and a potted plant.

Quadruple Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds OR 2 Double Beds and 2 Twin Beds
  • Free WiFi

View all photos for Quadruple Room, Terrace, City View

A hotel room with two beds, a wooden headboard, a wall-mounted mirror, and a potted plant.

Quadruple Room, Terrace, City View

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds OR 2 Double Beds and 2 Twin Beds
  • Free WiFi

APARTMENT TWO BEDROOMS

  • Sleeps 10
  • Free WiFi

APARTMENT STANDARD

  • Sleeps 10
  • Free WiFi

APARTMENT WITH TERRACE

  • Sleeps 10
  • Free WiFi

About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, Hotel Sterling is near a metro station. Royal Palace of Madrid and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and San Miguel Market. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Calle San Bernardo 29-31, Madrid, 28015

What's nearby

  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    2 min walk - 0.1 miles
  • A historic building with ornate architecture, including arched windows and detailed stonework.
    Lope de Vega Theatre
    2 min walk - 0.1 miles
  • A public square with a fountain, surrounded by lush greenery and historic buildings.
    Puerta del Sol
    8 min walk - 0.5 miles
  • A grand palace with a symmetrical garden and a central fountain.
    Royal Palace of Madrid
    10 min walk - 0.5 miles
  • A statue of a man on horseback in front of a red building with white windows and balconies.
    Plaza Mayor
    10 min walk - 0.6 miles

Getting around

  • Santo Domingo Station
    3 min walk
  • Madrid Principe Pio Station
    17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    31 min drive

Restaurants

  • Steakburger
    2 min walk
  • Granier
    1 min walk
  • El Pez Gato
    2 min walk
  • Kinza
    1 min walk
  • Sidreria La Cuenca
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 33 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: EUR 13 per person

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch LED TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 13 per person
  • Nearby parking fee: EUR 33 per day(984 ft away; open 24 hours)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is Hotel Sterling pet-friendly?

Yes, Hotel Sterling allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

What time is check-in at Hotel Sterling?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Sterling?

Check-out is at 11:30 AM.

Where is Hotel Sterling located?

Located in Madrid Centro, this hotel is steps from Lope de Vega Theatre and Gran Via. Puerta del Sol and Plaza Mayor are also within 15 minutes. Santo Domingo Station and Plaza de Espana Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Sterling Reviews

8.0

Very Good

8.2

Cleanliness

8.8

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 292 out of 1005 reviews
Rating 8 - Good. 456 out of 1005 reviews
Rating 6 - Okay. 183 out of 1005 reviews
Rating 4 - Poor. 47 out of 1005 reviews
Rating 2 - Terrible. 27 out of 1005 reviews

Reviews

Verified

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, close to Gran Via with shops, restaurants and easy access to transportation. Rooms were spacious and comfortable. The only thing is that the AC is controlled by the reception so we have to call each time to lower or turn up the temperature. Overall great stay
Stayed 1 night in Jul 2026
Verified

8/10 Good

OMAR

Liked: Property conditions & facilities
The staff was anwsome and attentive . But the settings are not aligned
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

Yeimy

Liked: Cleanliness, amenities, property conditions & facilities
Great location for exploring Madrid, with metro access just steps away. The room was a good size, very comfortable, and the water pressure was excellent.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

YUKI

Liked: Cleanliness, staff & service, amenities
Nice bath with enough hot water for healing tiredness. The location is excellent.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities
The cleanliness of the room. The staff were very helpful with any question I had. The location was great. Near great restaurants and shopping.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looks clean, and the lobby employees are very friendly and always willing to help you
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities
Clean room. Friendly staff.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Alessandra

Liked: Staff & service, property conditions & facilities, room comfort
Perfect location! Only problem was the cleaning of the room. However, everything went great. Isabel, the receptionist was amazing, friendly and great!
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Alma

Liked: Cleanliness, staff & service
Excellent location! Right off the Gran Via - easy walks to transportation, tons of restaurants and shopping near by. Excellent customer service - front desk was friendly and knowledgeable; she answered all our questions. They also were able to check us in a little early and stored our luggage both before and after our stay. Hotel needs some updating - beds were a little uncomfortable. Sheets were clean but seemed worn. Of course we spent little time in the room as we were busy exploring the beautiful city! Great hotel especially for the price!
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
This stay was a quick overnighter to catch an early flight. The staff was very helpful in securing transportation and making dining recommendations. The lobby and location was great. The condition of the room, however, was disappointing and in need of an update... there was significant wear and tear including cracks in the bathroom sink, water damage up the side of the bathroom door, well worn bed linens, etc.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice Hotel!

Great hotel in the center of Madrid! Very good prices, they have a continental breakfast for a surcharge. Room was very nice. We were on a family trip and we were 4 people. We were able to book a room with 4 beds, very comfortable and with a lot of space. Highly recommend it!
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay suited us as we are a family of 3. Easy to book and the option of the 1 room with 3 seperate beds was great. Didnt have the breakfast but they dining looked good. The reception were very helpful and we could store our bags u til our late evening flight. Great value and a super central location.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
As a group of ladies, we really enjoyed our stay at this hotel. We had a room with 4 single beds, plenty of room and comfortable, with a fridge. Lovely shower. Conveniently located for all the main attractions. Palace only 10-15 mins walk. Extra praise for the lovely receptionist, who was really friendly and helpful.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Great location

The hotel is in a great walkable location! The staff was friendly and provided recommendations when we asked. The only downside is that the rooms get very hot (80°+), even if they turn off the heat to your room. We had to leave windows open as long as we could before going to sleep to get to a comfortable temp. Then we would wake up steamy. It's all manageable but something to note.
Stayed 4 nights in Oct 2023
Verified

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay except the very noisy street. Even with the window closed, we still heard people, trucks, sirens at all hours of the night. The 10 Euro breakfast was not included. It was average. No eggs were offered. The front desk and cleaning staff were very attentive.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Fernandico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful, location is very convenient walking distance to most of the tourists spots like Pierre del Sol, Plaza Mayor, Mercado San Miguel, I will stay here again.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and beautiful hotel.
Stayed 6 nights in Jul 2026
Verified

10/10 Excellent

Abelardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

maria m

Liked: Staff & service
Facilities need to be updated
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

CAROLINA

Liked: Cleanliness, staff & service
Single room was too small Every time I wanted the ac to go on or off had to ask the front desk No hooks in the bathroom Not many room to set make up etc in the bathroom
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Thor Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, kind personal. Super centric. Would definitely come back
Stayed 3 nights in Sep 2025
Verified

8/10 Good

mirtha

Liked: Staff & service
Disliked: Amenities
Good location
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Really central hotel with easy access to the metro and walkable to a lot of central Madrid
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Genesis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, friendly staff, easy check in, nice rooms and very clean. A 4-5 minutes walk from the Santo Domingo Metro station. If you want to enjoy La Gran Via this is definitely a great place to stay!
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities
Very Convenient Hotel, confortable beds, excelente service at breakfast. Definetly coming back.
Stayed 2 nights in Jul 2023