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Eurostars Puerta Madrid

4.0 star property
Hotel with a restaurant, in the vicinity of Riyadh Air Metropolitano

Choose dates to view prices

Located close to Riyadh Air Metropolitano and Bernabéu Stadium, Eurostars Puerta Madrid provides a free daily manager's reception, a terrace, and a coffee shop/cafe. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Housekeeping
  • Laundry
  • Gym
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room

Down comforters, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Bidet
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Down comforters, minibar, in-room safe, desk

Deluxe Double Room Single Use

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Bidet
Private bathroom
  • 27 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room (Sofa Bed)

Deluxe Double Room (Sofa Bed) | Down comforters, minibar, in-room safe, desk

Deluxe Double Room (Sofa Bed)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Bidet
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Deluxe Suite (Single Use)

Down comforters, minibar, in-room safe, desk

Deluxe Suite (Single Use)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Bidet
  • 46 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, desk

Deluxe Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Bidet
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Juan Rizi, 5, Madrid, Madrid, 28027

What's nearby

  • La Quinta de los Molinos Park - 6 min walk - 0.4 miles
  • Calle de Alcalá - 11 min walk - 0.6 miles
  • Arturo Soria Plaza Shopping Center - 14 min walk - 0.8 miles
  • Centro Comercial Campo de las Naciones - 3 min drive - 1.8 miles
  • IFEMA - 4 min drive - 2.2 miles

Getting around

  • San Fernando Henares Station - 9 min drive
  • Suanzes Station - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 9 min drive

Restaurants

  • ‪Sabor Azafrán - ‬9 min walk
  • ‪Junior's - ‬11 min walk
  • ‪Santagloria Coffee & Bakery - ‬6 min walk
  • ‪Bar Antonio - ‬10 min walk
  • ‪Rodilla - ‬5 min walk

About this property

Eurostars Puerta Madrid

Upscale hotel near Riyadh Air Metropolitano
Located close to Bernabéu Stadium, Eurostars Puerta Madrid provides a free daily manager's reception, a terrace, and a coffee shop/cafe. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Meeting rooms, smoke-free premises, and an elevator
  • A 24-hour front desk, coffee/tea in the lobby, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 194 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and bidets
  • 32-inch TVs with satellite channels
  • Wardrobes/closets, LED light bulbs, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 15 for adults and EUR 9 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 5 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Built in 2000
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 9 for children
  • Covered self parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Silken Puerta Madrid
Silken Puerta Madrid Madrid
Hotel Silken Puerta Madrid Hotel
Hotel Silken Puerta Madrid Madrid
Hotel Silken Puerta Madrid Hotel Madrid

Frequently asked questions

Is Eurostars Puerta Madrid pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 15 per day.

What time is check-in at Eurostars Puerta Madrid?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. Late check-in is available during limited hours.

What time is check-out at Eurostars Puerta Madrid?

Check-out is at noon.

Where is Eurostars Puerta Madrid located?

Located in San Blas-Canillejas, this hotel is 2.6 mi (4.2 km) from Riyadh Air Metropolitano and within 9 mi (15 km) of Bernabéu Stadium and Thyssen-Bornemisza National Museum. Prado Museum and El Retiro Park are also within 9 mi (15 km). Suanzes Station is 17 minutes by foot and Ciudad Lineal Station is 18 minutes.

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Eurostars Puerta Madrid Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 327 out of 640 reviews
Rating 8 - Good. 217 out of 640 reviews
Rating 6 - Okay. 54 out of 640 reviews
Rating 4 - Poor. 25 out of 640 reviews
Rating 2 - Terrible. 17 out of 640 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed and clean
Stayed 2 nights in Nov 2025

10/10 Excellent

Luis Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good business hotel.

Great hotel, comfortable, nice breakfast included.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good hotel located close to the airport.
Stayed 1 night in Jul 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to stay near airport.
Stayed 1 night in Aug 2024

6/10 Okay

Adriana

Liked: Staff & service, property conditions & facilities
The property is okay and close to the airport
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent no frills hotel. Good breakfast, clean rooms, attentive staff. Not elegant, just effective.
Stayed 2 nights in Mar 2025

8/10 Good

Ana Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place to stay if you need somewhere to sleep, but if you’re planning to go to turistic areas everything is far away.
Stayed 1 night in Dec 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Out of the city, but excellent bus service into the centre
Stayed 2 nights in Sep 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellet
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very pleasant, hotel staffs were very friendly and helpful, very clean room and the cleanliness was maintained throughout our stay, breakfast was of good quality and had various choices , especially healthier choices, check in/out was made at an ease.i would recommend my family and friends,and I would return without doubts.
Stayed 3 nights in Jul 2024

6/10 Okay

Joelle

Disliked: Staff & service, property conditions & facilities, room comfort
Strictly a hotel to stay 1 night if you have to get or you arrive from airport.
Stayed 1 night in Jun 2024

10/10 Excellent

Meghna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get the bus and get into the city center area
Stayed 2 nights in Jul 2024

6/10 Okay

noris

Liked: Cleanliness, staff & service
The bed was comfortable.
Stayed 3 nights in Sep 2023

10/10 Excellent

Sheniz

Liked: Property conditions & facilities
Very clean, great service
Stayed 4 nights in May 2024

8/10 Good

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe
Stayed 3 nights in Jul 2024

8/10 Good

Anadri

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in Sep 2024

10/10 Excellent

Kimoi

Liked: Staff & service, amenities, property conditions & facilities
Best hotel in Madrid. They are very helpful and honor all your requests as best as possible The sixth floor hangout is nice !
Stayed 6 nights in Jul 2022

10/10 Excellent

Enok

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2025

8/10 Good

Adi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, well located if you don't want to look for parking inside the city. Close to the airport. Amenities were ok. Basic breakfast. Overall experience - Good!
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Amenities
Quiet industrial type neighborhood. Not much to do,no shopping or restaurants.
Stayed 4 nights in May 2024

2/10 Terrible

Darshan

Liked: Cleanliness
Disliked: Staff & service

Don't believe the hype on the website

The purpose for choosing this hotel was it is located proximate to the big conference arena. The website boasts easy access using their own complimentary shuttle bus. Guess what - it doesn't exist. There are no easy access to metro stations so you cannot even get the transit to iFEMA. A ten minute walk and then two buses. It has added a daily 30-40euro cost on taxis. Room clean, but everything is a little off. A 21" tv screen makes no sense. The shower door doesn't close so each time you shower you flood the bathroom, there is a bath, but it is sized for a large child at 1500mm. The highlight was the automatic coffee machine at breakfast - but even then, each serving could fill one of the minuscule cups twice. I told front desk that their website was misleading. The answer was "we don't control the website, we control the reception"!
Stayed 3 nights in Aug 2025

8/10 Good

Heba

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs to have more options for vegetarian and vegan
Stayed 3 nights in Sep 2023

6/10 Okay

Sabet

Kettle for coffee 30€ per day Print boarding pass at reception 20 cent
Stayed 4 nights in Feb 2023

4/10 Poor

Jose

Liked: Cleanliness, staff & service
Two things: 1. Do not have air conditioner available (cancelled to be used because said the winter time isn't over - in april (spring time) room was very hot. 2. They seling by internet things that doesn't exist. They don't have free transport to the airport (Barajas) from the pandemic's time acording employee in front desk. In that event they supose to cancelled from the information supported in their internet "portal"
Stayed 3 nights in Apr 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: clean, comfortable bed, good water pressure in shower, friendly and helpful staff. The hotel is a distance from the city center but there are two buses that take folks right into the city. Varied, ample, and tasty breakfast. My only disappointment was that there were no tissues in the room which was especially tough for me as I had gotten a bad cold with a lot of sneezing and nose blowing. We were not in an area where I could buy tissues, so toilet paper had to do. Also tp served to remove make up and didn’t do such s good job! However, when I asked why they didn’t provide tissues in the room, I was told it was not their policy but that she’d be happy to give me a packet, which she did. I probably should have asked earlier.
Stayed 3 nights in May 2024
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