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Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants and bars

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Photo gallery for Hotel Puerta América

Porch
Front of property
Seasonal outdoor pool
2 restaurants, breakfast served
2 bars/lounges, poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Zaha Hadid Space Club

Zaha Hadid Space Club | In-room safe, desk, blackout drapes, soundproofing

Zaha Hadid Space Club

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Pillow menu
Blackout drapes/curtains
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Living room

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

What's nearby

  • WiZink Center - 3 min drive - 1.2 miles
  • Bernabéu Stadium - 4 min drive - 2.0 miles
  • Gran Via - 5 min drive - 2.5 miles
  • Prado Museum - 6 min drive - 2.7 miles
  • El Retiro Park - 6 min drive - 4.2 miles

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive

Restaurants

  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪Peggy Sue's - ‬5 min walk
  • ‪Casa Jorge - ‬7 min walk
  • ‪Rías Bajas Restaurante - ‬4 min walk

About this property

Hotel Puerta América

Luxury boutique hotel near WiZink Center
Consider a stay at Hotel Puerta América and take advantage of a poolside bar, a rooftop terrace, and a coffee shop/cafe. Be sure to enjoy breakfast, lunch, dinner, and light fare at the two on-site restaurants. In addition to a garden and a library, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, babysitting (surcharge), and wedding services
  • Multilingual staff, a porter/bellhop, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 315 rooms boast comforts such as 24-hour room service and pillow menus, in addition to perks like free WiFi and air conditioning.
More amenities include:
  • Childcare services and free infant beds
  • Free toiletries and hair dryers
  • Digital channels, daily housekeeping, and desks

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from June 16 2025 to June 30 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from September 20 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 18 to October 02
Pool access available from noon to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from noon–7:00 PM. The pool is closed seasonally each year from September 20 to June 15. The pool will be unavailable from June 16 2025 to June 30 2025 (dates subject to change).

Is Hotel Puerta América pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerta América?

Self parking is available for EUR 30.00 per day. Extended parking is available for EUR 30.00 per night.

What time is check-in at Hotel Puerta América?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Puerta América?

Check-out is at noon.

Where is Hotel Puerta América located?

This family-friendly Madrid hotel is located near the airport, within 1 mi (2 km) of Golden Mile and Paseo de la Castellana. Bernabéu Stadium and WiZink Center are also within 2 mi (3 km). Cartagena Station is only a 3-minute walk and Prosperidad Station is 10 minutes.

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Hotel Puerta América Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 485 out of 891 reviews
Rating 8 - Good. 257 out of 891 reviews
Rating 6 - Okay. 84 out of 891 reviews
Rating 4 - Poor. 47 out of 891 reviews
Rating 2 - Terrible. 18 out of 891 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, friendly staff, good amenities
Stayed 2 nights in Jun 2025

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times now. Be careful on room choice, as some are a little "out there" but overall a great hotel, with great staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrea M.

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice and unique property
Stayed 2 nights in Apr 2025

8/10 Good

Adrianna

Liked: Cleanliness, staff & service
Very friendly staff at the reception
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional.
Stayed 2 nights in Jun 2025

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property!!!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Rose

Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
It was very futuristic. Everything worked and the bed was comfortable and the staff were really nice and accomodatinf especially the room service people. Many thanks for everything
Stayed 2 nights in May 2025

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :)
Stayed 2 nights in Apr 2025

8/10 Good

Lynsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay
Stayed 2 nights in Jan 2025

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities
Close to the metro, room wasnt great.
Stayed 3 nights in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room at the 12 floor. Amazing view over the city. Very big room. Bathtube was great. 2 person fits in there. Cleaning service great. We can recommend that hotel.
Stayed 6 nights in Apr 2025

8/10 Good

Maria Teresa

Liked: Cleanliness, staff & service
In my opinion, it's a good hotel ma it needs a renovation
Stayed 3 nights in Feb 2025

6/10 Okay

loisett

Liked: Staff & service
Disliked: Cleanliness
Bathroom
Stayed 3 nights in Mar 2025

6/10 Okay

CAROL

Disliked: Property conditions & facilities
Rooms were nice, broken shower, broken bidet, refrigerator broken, shower floor broken. The trash can in the bathroom was also broken. They should consider fixing or replacing the amenities . We had to relocate to another room. Things were still not in good shape.
Stayed 6 nights in May 2025

4/10 Poor

Mark

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Was given a room in this space age white floor and the carpet in the room was disgusting - so dirty that I did not even want to stand on it in my bare feet. Hotel needs to get some fundamentals right like providing a clean room to its valuable guests. Should have offered compensation for 3 out of 4 nights I was in the room and not tried to make out they had no idea the floor was like that!
Stayed 4 nights in Jun 2025

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel good nice and clean.
Stayed 3 nights in Oct 2024

10/10 Excellent

Cintia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy place!
Stayed 2 nights in Nov 2024

8/10 Good

feng

Liked: Cleanliness
Quiet and close to airport
Stayed 1 night in Oct 2024

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and very welcoming.
Stayed 4 nights in Sep 2024

10/10 Excellent

Yaneysis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing and easy to get around with metro
Stayed 2 nights in Aug 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern and near Metro

We have a great week at the hotel, was beautiful and with close access to the metro. Employees were friendly and assisted at all times, buffet area was great and my family enjoy the hotel. Definitely would comeback back on another trip to Madrid, is not in the center but the are is perfect and have good restaurants near. Raul from Puerto Rico 🇵🇷 Quality Properties PR
Stayed 6 nights in Dec 2024

10/10 Excellent

Daniel Adam Horan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Jan Calle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super cool place closed to the centre

Top hotel. Unique design and very friendly and helpful staff. Especially Jorge the Concierge was great. The rooms are super cool designed, the bed is super comfortable. The food in the restaurant is good. What else do you need? All cloed to the city centre. Only if you have an electric car it’s a bit tricky to charge arround the hotel.
Stayed 2 nights in Jan 2025