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Sercotel Las Estrellas

3.0 star property
Travelers can experience the excitement of Parque Warner Madrid and then relax at this welcoming hotel's bar, with concierge services making adventures seamless

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Photo gallery for Sercotel Las Estrellas

A buffet with various pastries and desserts on tiered stands. - Sercotel Las Estrellas (Ciempozuelos)
Triple Room | Desk, blackout drapes, WiFi (free), bed sheets - Sercotel Las Estrellas (Ciempozuelos)
Front of property - Sercotel Las Estrellas (Ciempozuelos)
Reception - Sercotel Las Estrellas (Ciempozuelos)
Reception - Sercotel Las Estrellas (Ciempozuelos)
Hotel Las Estrellas sits conveniently close to Parque Warner Madrid, offering a comfortable base with practical amenities. Guests start their day with a buffet breakfast, unwind at the lively bar, and can easily connect to WiFi before heading to nearby Nassica Shopping Center.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Or Twin Room

A hotel room with a bed, two pillows, two bedside tables with lamps, and a large cityscape mural on the wall.

Double Or Twin Room

  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed
  • Free WiFi

View all photos for Double or Twin Room

Double or Twin Room | Desk, blackout drapes, WiFi (free), bed sheets

Double or Twin Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

Triple Room | Desk, blackout drapes, WiFi (free), bed sheets

Triple Room

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Basic Single Room

Basic Single Room | Desk, blackout drapes, WiFi (free), bed sheets

Basic Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Family Quadruple Room

Family Quadruple Room | Desk, blackout drapes, WiFi (free), bed sheets

Family Quadruple Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds
  • Free WiFi

About the neighborhood

Ciempozuelos is home to Sercotel Las Estrellas. Plaza de Espana and Royal Palace of Aranjuez are notable landmarks, and travelers looking to shop may want to visit Nassica Shopping Center and Calle de Manuel Cobo Calleja. Don't miss out on a visit to Parque Warner Madrid. Visit our Ciempozuelos travel guide
Map
Estrellas 73, Ciempozuelos, 28350

What's nearby

  • A public square with a fountain, people walking, and a building with a sign.
    Parque Warner Madrid
    21 min drive - 11.0 miles
  • Enrique Tierno Galvan Park
    8 min drive - 4.7 miles
  • Industrial District Las Arenas
    17 min drive - 10.4 miles
  • Parla Business District
    18 min drive - 12.1 miles
  • Nassica Shopping Center
    20 min drive - 12.9 miles

Getting around

  • Ciempozuelos Station
    19 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    34 min drive

Restaurants

  • McDonald's
    10 min walk
  • Bambam
    9 min walk
  • La Almazara
    5 min drive
  • La Casona
    9 min walk
  • El Volante
    13 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 15 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 9.50 for adults and EUR 6.50 for children

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Double-glazed windows
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per day
Cribs (infant beds) are available for EUR 20.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 9.5 for adults and EUR 6.5 for children
  • Covered self parking fee: EUR 15 per day
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Sercotel Las Estrellas pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 15 per day. Limited spots are available.

What time is check-in at Sercotel Las Estrellas?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sercotel Las Estrellas?

Check-out is at noon. Late check-out is available for EUR 30 (subject to availability).

Where is Sercotel Las Estrellas located?

Situated in Ciempozuelos, this hotel is within 12 mi (20 km) of Parque Warner Madrid, Nassica Shopping Center, and Plaza de Espana. Industrial District Las Arenas and Parla Business District are also within 12 mi (20 km). Ciempozuelos Station is 19 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sercotel Las Estrellas Reviews

7.2

Good

7.8

Cleanliness

6.0

Location

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 54 out of 194 reviews
Rating 8 - Good. 67 out of 194 reviews
Rating 6 - Okay. 33 out of 194 reviews
Rating 4 - Poor. 20 out of 194 reviews
Rating 2 - Terrible. 20 out of 194 reviews

Reviews

Verified review

6/10 Okay

Charlotte

Liked: Cleanliness
Comfortable beds, kids had single beds which is always better than a sofa bed. Lovely lady on reception had limited English as is my Spanish; but we made it work. Unfortunately ended on a slightly bad note as water was turned off from 9:30am meaning we couldn’t fully get ready before checking out. Not modified of the water being turned off for building works until we asked about lack of water.!
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

RAJARAJAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu was limited but fresh. Our room was very very small, found it difficult to use and there were no power points or USB ports. They definitely need to i.prove but for the money I paid in comparison to all other extremely costly place, I am still giving high ratings.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Valen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in May 2024
Verified review

2/10 Terrible

sally

Disliked: Property conditions & facilities
Extremely dirty and the beds had bugs. Couldn’t sleep the whole night from the noise and the smell of the hotel. Smells like sewer. Towels were not clean. Bath room was dirty and the room is extremely small. Worst experience ever.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien cuidado y limpio. Cerca del parque Warner
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Yenny Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y limpio
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación estaba muy limpia , tanto el baño como la ropa de cama y toallas.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Irene

Liked: Staff & service
Al llegar tuvimos un recibimiento excelente por parte de la recepcionista, una chica muy agradable, nos recomendó lugares tanto para visitar como para comer y cenar. Llegamos a la habitación (era en la planta -1) y tenía un olor bastante peculiar; cuando miramos el armario ya sabiamos de donde venía y es que estaba lleno de humedades y moho. El baño tenía un tamaño bastante decente para dos personas, una bañera pequeña, un lavabo y un váter; la única pega que cuando fuimos a coger papel higiénico ya estaba utilizado de antes. Respecto a las ventanas es un poco incómodo no poder abrirla sin tener eliedo de que alguien pueda entrar ya que no hay persianas y tienen unos barrotes fácil de saltar. La recepcionista de la mañana también fue muy agradable.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo custo benefício. Voltarei!
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

NATALIA

Disliked: Cleanliness, staff & service, property conditions & facilities
Desayuno muy caro para la calidad de los productos.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Richarlysson

Disliked: Cleanliness, amenities, property conditions & facilities
Quarto apertado, péssima insonorização, estrutura antiga, com sujeira (pó), banheira XS
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Everaldo

Liked: Cleanliness, staff & service
Não crovei
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Bernabé

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se escucha lo que hablan en las habitaciones contiguas .
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

María Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Ha sido una estancia muy satisfactoria, para repetir
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Guillermo

Disliked: Cleanliness, amenities, property conditions & facilities
La habitación no tiene absolutamente nada que ver con las de las fotos. Viejo, el baño con la ducha con óxidos , el radiador para calentarse no llegaba el cable a propósito, a penas se podía pasar entre las camas y el escritorio , la mujer de recepción una Mal educada , bajamos para preguntar como se encendía el aire y no nos lo dijo en la recepción que había que activar una llave que como era de esperar no tenía ningún cartel, se le pidió aún sabiendo que esa habitación ( la última Del pasillo ) con 40 cm entre Puerta y puerta con otra habitación literal nos amenazó que si no estábamos conformes nos fuéramos a otro hotel, se le reitera que por favor nos cambien de habitación por que era una nevera ya que no estaba encendida la calefacción y nos amenazó por protestar con llamar a la guardia civil. Este hotel es para cerrarlo. No es un hotel la habitaciones al menos la nuestra parecía una pensión. El personal nefasto. Horrible todo. No lo recomiendo ni loco.
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Daniele

Liked: Staff & service
Disliked: Property conditions & facilities
Se puede aparcar por la calle, hay bastante espacio. El hotel es muy sencillo. Desde la habitacion se escucha todo el ruido de las otras habitaciones, que enciendan el secador, quien mea, quien habla.. Son mejores las puertas de mi casa que la puerta de entrada de la habitacion. Volvería? A 61€ (con descuento) por noche..NO.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Wim

Liked: Cleanliness, property conditions & facilities
Schone kamer en badkamer.u Steeds iemand beschikbaar in de receptie
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Gemütliche Betten, nettes Personal, zur Straße hin etwas zu laut, Tiefgaragen Parkplatz kostet 12€ am Tag, um das Hotel herum konnten wir kostenlos parken, gutes wifi, 30min zum Zentrum Madrid
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Ulisses

Liked: Cleanliness, staff & service, room comfort
Pequeno almoço apenas com frutas enlatadas. E senti a falta dos tipicos ovos mexidos e bacon comum no pequeno almoço europeu
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Jennifer

Disliked: Property conditions & facilities, room comfort
La habitación era muy pequeña con poco espacio y una mala distribución de los enchufes. Se escuchaba todo desde la habitación, y en las cuatro noches que hemos estado no ha habido una noche en silencio para poder descansar sin interrupciones. Uno de los días entró la recepcionista a la habitación a las 8 de la tarde sin motivo y explicación y al ver que estábamos dentro se fue sin decir nada.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto tuve una incidencia y me la resolvieron rápidamente
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único que he visto que falta Es una caja fuerte en las habitaciones No vendría mal , que las habitaciones tuviesen una para guardar los objetos personales cuándo el cliente está fuera. Un saludo.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, todo muy limpio y recepcionistas muy amables. La única pega que se escucha de noche la gente en el pasillo, yo soy de sueño difícil y no consigo dormir a la primera y creo que no está tan bien insonorizado... Pero nos tocó una habitación triple con 2 camas de matrimonio muy cómodas, muy de agradecer porque en otros hoteles ponen dos camas pequeñas juntas y eso es horrible. Sin embargo, aquí son camas de matrimonio y confortables. Nos quedamos para ir al Parque Warner y tuvimos que ir al Pinto por la estación de Cercanías, que queda un poco retirada andando (unos 20 min) pero hay una conexión a autobús que está muy cerca del hotel (Linea 1) y tiene un coste de 1.30€ la verdad bastante bien para ahorrarte tener que andar sobre todo si te pilla día lluvioso. En general muy bien, muy agradecidos por el trato recibido y volveríamos a repetir.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen alojamienti, camas comodas y hotel limpio
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Todo ok
Stayed 1 night in Nov 2024