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Hospes Puerta de Alcalá, a Member of Design Hotels

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A multi-story building with balconies, some with plants. - Hospes Puerta de Alcalá, a Member of Design Hotels (Madrid)
Property video
A couple in a hot tub with a waterfall feature, surrounded by a wooden deck and a tiled wall with a brick arch. - Hospes Puerta de Alcalá, a Member of Design Hotels (Madrid)
An outdoor cafe with tables and chairs, a view of a building, and trees. - Hospes Puerta de Alcalá, a Member of Design Hotels (Madrid)
A hotel room with a bed, a TV, a coffee table with a book and flowers, and a sofa. - Hospes Puerta de Alcalá, a Member of Design Hotels (Madrid)
Luxury
5.0 star property
9.2

Wonderful

Madrid sanctuary by El Retiro

Elegant gardens surround this five-star boutique property facing El Retiro park. The wonderful spa offers rejuvenating treatments after exploring Madrid's museums and shopping districts. Soundproofed rooms ensure peaceful nights despite the central location near Puerta de Alcalá.

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Dreamer

A hotel room with a large bed, bedside tables, a chair, a mirror, and a view of the hallway.

Dreamer

10.0 out of 10
Exceptional
(5 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe

A hotel room with a large bed, a TV, a bedside table, and a bathroom visible through an open door.

Deluxe

10.0 out of 10
Exceptional
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Alcala

A hotel room with a large bed, a chair, a lamp, and a window with curtains.

Deluxe Alcala

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple

A hotel room with a large bed, two bedside tables with lamps, a desk with a vase of flowers, and a large window with curtains.

Deluxe Triple

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Junior Suite

A modern living room with a flat-screen TV, a round coffee table, a sofa, a staircase, and a cabinet with decorative items.

Junior Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Grand

A room with a dark wooden door, a beige armchair, a small table with a lamp, and a window with curtains.

Suite Grand

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

About the neighborhood

Located in Salamanca neighborhood, Hospes Puerta de Alcalá, a Member of Design Hotels is connected to a shopping center. Puerta de Alcalá and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Visit our Madrid travel guide
Map
Plaza de la Independencia 3, Madrid, Madrid, 28001

What's nearby

  • The Arc of Triumph in Rome, Italy, with illuminated arches and statues.
    Puerta de Alcalá
    1 min walk - 0.0 miles
  • A street with historic buildings, a prominent church with a golden dome, and a clear sky.
    Calle de Alcalá
    1 min walk - 0.0 miles
  • A large glass conservatory with a pond in front.
    El Retiro Park
    1 min walk - 0.1 miles
  • A fountain with lions and a statue, surrounded by buildings and flags.
    Plaza de Cibeles
    5 min walk - 0.3 miles
  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    9 min walk - 0.5 miles

Getting around

  • Retiro Station
    3 min walk
  • Madrid Recoletos Station
    6 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    16 min drive

Restaurants

  • Cappuccino
    1 min walk
  • Em Sherif Madrid
    2 min walk
  • Ramsés
    1 min walk
  • Patio de Leones
    1 min walk
  • The Library
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Valet parking on site (EUR 46 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 34 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Malvar

Things to do

  • Farming classes
  • Full-service spa
  • Gym
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,830 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator (14 inch wide door)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1883
  • Comprehensive food waste policy
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 45-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 34 per person
  • Airport shuttle fee: EUR 140 per vehicle (maximum occupancy 2)
  • Valet parking fee: EUR 46 per day
  • Pet fee: EUR 40 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Hospes Puerta de Alcalá, a Member of Design Hotels pet-friendly?

Yes, Hospes Puerta de Alcalá, a Member of Design Hotels allows dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of EUR 40 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Valet parking is available for EUR 46 per day.

What time is check-in at Hospes Puerta de Alcalá, a Member of Design Hotels?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hospes Puerta de Alcalá, a Member of Design Hotels?

Check-out is at noon.

Does Hospes Puerta de Alcalá, a Member of Design Hotels provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of EUR 140 per vehicle applies.

Where is Hospes Puerta de Alcalá, a Member of Design Hotels located?

Located in Salamanca, this luxury hotel is steps from Puerta de Alcalá and El Retiro Park. Gran Via and Plaza de Cibeles are also within 10 minutes. Retiro Station is only a 3-minute walk and Banco de Espana Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hospes Puerta de Alcalá, a Member of Design Hotels Reviews

9.2

Wonderful

9.4

Cleanliness

9.6

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 613 out of 871 reviews
Rating 8 - Good. 162 out of 871 reviews
Rating 6 - Okay. 57 out of 871 reviews
Rating 4 - Poor. 27 out of 871 reviews
Rating 2 - Terrible. 12 out of 871 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel perfect location
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location to the best shopping in Madrid or to take a walk to the beautiful parque del Retiro.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a great location.
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location and fantastic staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We "happened" on this hotel because it was the location that marked the beginning of our trip! I would gladly stay here again. Although it appears to be an American style hotel, it was an amazing European stay. Although a different location in the city from our other Madrid hotel, it too was a great area and easily walkable for food/drinks/entertainment/shopping. The staff welcomed us with smiling, kind, funny, pleasant personalities and were extremely accommodating and professional.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very nice room, absolutely perfect location
Stayed 4 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, Quiet, safe location
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff and great breakfast. It was super well located
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Great property and location.
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel walkable to shoping and restaurants and museums. Close to metro. Will stay again.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel, excellent location, very nice staff. Second time in this hotel.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was incredibly friendly a helpful. the hotel is located in the best area of madrid
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great location. Central to many attractions.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

great location, close to Retiro park and Serrano area with great restaurants around.
Stayed 5 nights in Dec 2023
Verified review

10/10 Excellent

Perfect location and beautiful property.Very nice staff
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and property is very clean and the area it’s around is very clean surrounded by lots of restaurants and many of the attractions are minutes away by walking.
Stayed 4 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location @ Puerta de Alcala. Very spacious nice and clean rooms.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Excellent location, near the restaurants, shopping and major museums. Staff is nice and very friendly. Strongly recommend.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love their hospitality from the moment we arrived with was a late check in the staff has been great overall. Definitely recommend it everything so close..
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is everything you need in a hotel.

This hotel is everything you need in a hotel. Great location, comfy bed, friendly staff that help you but not in your face in a cheesy way. Would 100000% stay there if we are in Madrid again.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Fantastic location. Just needs a bit of remodeling.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, bed was super comfortable. Parking at €39 a day was a little more than I expected but it is Madrid! A great location and the staff had some great recommendations for restaurants.
Stayed 3 nights in Mar 2024