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Hotel Ciudad de Alcalá

2.0 star property

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Double or Twin Room | In-room safe, blackout drapes, iron/ironing board, free WiFi - Hotel Ciudad de Alcalá (Alcala de Henares)
Triple Room | In-room safe, blackout drapes, iron/ironing board, free WiFi - Hotel Ciudad de Alcalá (Alcala de Henares)
Interior entrance - Hotel Ciudad de Alcalá (Alcala de Henares)
Interior entrance - Hotel Ciudad de Alcalá (Alcala de Henares)
Front of property - Hotel Ciudad de Alcalá (Alcala de Henares)
Hotel Ciudad de Alcalá provides amenities like a coffee shop/cafe and dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Free WiFi
  • Parking available
  • Laundry
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double or Twin Room

Double or Twin Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Double or Twin Room

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Triple Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Triple Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed OR 3 Twin Beds
  • Free WiFi

Single Room

  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Alcala de Henares, Hotel Ciudad de Alcalá is in the city center and near a train station. Monastery of San Bernardo and Teatro Salon Cervantes are cultural highlights, and travelers looking to shop may want to visit Centro Comercial Alcala Magna and Centro Comercial La Dehesa. Centro Cultural Rafael Alberti and Parque Europa are also worth visiting. Visit our Alcala de Henares travel guide
Map
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807

What's nearby

  • Historic courtyard of spanish university of Alcala de Henares, S
    University of Alcala
    8 min walk - 0.5 miles
  • Aerial view of Plaza Cervantes square in Alcala de Henares, Spain
    Plaza Cervantes
    8 min walk - 0.5 miles
  • Palacio Laredo
    2 min walk - 0.1 miles
  • Convent of Las Clarisas de San Diego
    8 min walk - 0.5 miles
  • Corral of Comedies Theater
    8 min walk - 0.5 miles

Getting around

  • Alcalá de Henares Station
    3 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    24 min drive

Restaurants

  • Taberna San Isidro
    5 min walk
  • Indalo Tapas
    7 min walk
  • Ali Baba Kebap Haus
    1 min walk
  • Ramen Kagura
    5 min walk
  • La Cartujana
    7 min walk

About this property

Hotel Ciudad de Alcalá

Hotel in the city center
Hotel Ciudad de Alcalá provides amenities like a coffee shop/cafe and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Self parking (surcharge), tour/ticket assistance, and a vending machine
  • A 24-hour front desk, an elevator, and luggage storage
  • Free newspapers, multilingual staff, and smoke-free premises
Room features
All guestrooms at Hotel Ciudad de Alcalá offer comforts such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with bathtubs and hair dryers
  • 15-inch flat-screen TVs with digital channels
  • Heating, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 8 per day)
  • Limited onsite self parking

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with digital channels

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 10.6 per day

Property payment types

Important information

Optional extras

  • Self parking fee: EUR 8 per day
  • Rollaway bed fee: EUR 10.6 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is Hotel Ciudad de Alcalá pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 8 per day. Limited spots are available.

What time is check-in at Hotel Ciudad de Alcalá?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Ciudad de Alcalá?

Check-out is at 11:30 AM.

Where is Hotel Ciudad de Alcalá located?

Located in the heart of Alcala de Henares, this hotel is within a 10-minute walk of Palacio Laredo, Parque O'Donnell, and Convent of San Juan de la Penitencia. Capilla de las Santas Formas and Teatro Salon Cervantes are also within 10 minutes. Alcalá de Henares Station is only a 3-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ciudad de Alcalá Reviews

6.8

7.2

Cleanliness

8.4

Location

7.8

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 25 out of 120 reviews
Rating 8 - Good. 35 out of 120 reviews
Rating 6 - Okay. 32 out of 120 reviews
Rating 4 - Poor. 12 out of 120 reviews
Rating 2 - Terrible. 16 out of 120 reviews

Reviews

Verified

10/10 Excellent

Gwen

Liked: Cleanliness
Very nice rooms and comfortable beds. Staff were welcoming and available for assistance if required. Close to train station and a short walk to Plaza Cervantes. We enjoyed our stay here!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
It was located near everything. The staff were friendly and the room was clean. However it doesn’t have a small fridge or microwave so you can heat up food.
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Lyra

Liked: Cleanliness, amenities
Overall was a good place to stay. There were some issues with WiFi reception and the shower was a little weird. But it was perfectly reasonable and clean budget accommodation. And our room was very quiet at night!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to both the railway station and the city center. The hotel also has paking parking space.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Great place for a night or two. Friendly and helpful staff. Some fittings a bit tired. Safe parking garage under the hotel.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

marleny

I like the clean bedroom. But the wifi is terrible if you’re planning to work or do homework while you stay, I don’t recommend it. The location of the hotel is not convenient to get to the airport. I wouldn’t reserve it again for that reason.
Stayed 1 night in Oct 2024
Verified

4/10 Poor

Leah

Liked: Staff & service
Disliked: Cleanliness
Guests at the hotel were very noisy
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

ROSHAN KUMAR

Liked: Staff & service
Disliked: Property conditions & facilities
It's good but the cleanliness is not good. Thank you.
Stayed 4 nights in Mar 2025
Verified

2/10 Terrible

beluxus

Disliked: Cleanliness, staff & service, property conditions & facilities
Feo
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Chip

Liked: Cleanliness, staff & service
Never get a room on the bottom floor.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Margarita Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpia la habitacion y el baño. El personal de recepcion muy amable.Cerca de zonas de restauracion y tiendas.
Stayed 1 night in May 2026
Verified

6/10 Okay

Carmen

Liked: Staff & service
Disliked: Cleanliness
La cama se movía y se oye todo lo que se habla en la habitación del lado. Muy poca iluminacion en la habitación.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Yalismarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Olor extraño en la habitación y tv muy pequeño
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Héctor

Liked: Staff & service
Disliked: Cleanliness, amenities
La primera habitación con goteras, la segunda sin ducha, la tercera sin calefacción
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Daniel Alejandro

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel muy dejado ,cuarto de baño humedades bañera desconchadas
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Juan

Disliked: Amenities
Bien por la Limpieza, Mal el colchón que se hunde y por una noche no quise pedir cambio.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

leyla

Liked: Staff & service
Disliked: Cleanliness
Las personas que trabajan en el hotel son muy amables, sin embargo las habitaciones tienen un olor impregnado a tabaco
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

JOSE GOMEZ

Disliked: Cleanliness, amenities, property conditions & facilities
Habitacion sucia, colchones echos polvo , manchas por todas partes.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

MANUEL

Liked: Staff & service
El hotel necesita una reforma completa.Está muy anticuado y tiene muy mal aspecto. Hay hostales de más calidad.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Carlos J.

Liked: Cleanliness, staff & service
En el baño, la bañera esta colocada al reves, si mides mas de 1:75 pegas con la cabeza en la ducha, la tv, es una pantalla de ordenador, y las paredes que son de espejos, estan forradas de papel. El precio por noche me parecio alto, a su favor tiene la ubicación.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Yilixe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente cerca al tren al centro muy bien ubicado
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones ruidosas,se siente todo lo que hacen los clientes de al lado. Paredes parecen de papel. Necesita una buena reforma, y muy importante cambiar el colchón, al menos el nuestro estaba totalmente hundido. Mas de una noche aquí te dejas la espalda totalmente fastidiada. Es una pena porque esta bien situado, muy cerca de la estación, pero necesita muchos cambios para mejorar. Para lo que es, calidad-precio me parece caro apra el servicio que dan. Recepcionista nada amable, mas bien antipática. Para trabajar de cara al cliente no da el perfil.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Gaudencia

Liked: Cleanliness, staff & service, room comfort
Si, fácil acceso
Stayed 1 night in Oct 2025
Verified

8/10 Good

Steen

Liked: Cleanliness, staff & service, room comfort
Ganske udemærket hotel
Stayed 1 night in Sep 2025