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Hotel Ciudad de Alcalá

Property class: 2

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Photo gallery for Hotel Ciudad de Alcalá

A corridor lined with potted plants and a statue. - Hotel Ciudad de Alcalá (Alcala de Henares)
A bar area with a counter, stools, and a variety of bottles and glasses. - Hotel Ciudad de Alcalá (Alcala de Henares)
A room with a bed, wicker chairs, a small table, a television, and two mirrors on the wall. - Hotel Ciudad de Alcalá (Alcala de Henares)
A restaurant interior with a counter, seating area, and potted plants. - Hotel Ciudad de Alcalá (Alcala de Henares)
A hotel hallway with a reception desk, a map on the wall, and a bookshelf. - Hotel Ciudad de Alcalá (Alcala de Henares)
Hotel Ciudad de Alcalá provides amenities like a coffee shop/cafe and dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Free WiFi
  • Parking available
  • Laundry
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double or Twin Room

A corridor lined with potted plants and a statue.

Double or Twin Room

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

A room with two beds, a nightstand with a lamp, a phone, and two framed pictures on the wall.

Triple Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed OR 3 Twin Beds

Single Room

  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

About the neighborhood

Located in Alcala de Henares, Hotel Ciudad de Alcalá is in the city center and near a train station. Monastery of San Bernardo and Teatro Salon Cervantes are cultural highlights, and travelers looking to shop may want to visit Centro Comercial Alcala Magna and Centro Comercial La Dehesa. Looking to enjoy an event or a game while in town? See what's going on at Centro Deportivo Alcalá de Henares, or consider a night out at Pabellón Municipal Jorge Garbajosa. Visit our Alcala de Henares travel guide
Map
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807

What's nearby

  • A courtyard with yellow walls and arches, surrounded by a white building with columns and statues.
    University of Alcala
    8 min walk - 0.5 miles
  • A historic square with a central gazebo, surrounded by traditional buildings and a tree-lined street.
    Plaza Cervantes
    8 min walk - 0.5 miles
  • Palacio Laredo
    2 min walk - 0.1 miles
  • Convent of Las Clarisas de San Diego
    8 min walk - 0.5 miles
  • Monastery of San Bernardo
    10 min walk - 0.5 miles

Getting around

  • Alcalá de Henares Station
    3 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    24 min drive

Restaurants

  • Taberna San Isidro
    5 min walk
  • Indalo Tapas
    7 min walk
  • Pizzeria Carlos
    5 min walk
  • Ali Baba Kebap Haus
    1 min walk
  • Ramen Kagura
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 8 per day)
  • Limited onsite self parking

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with digital channels

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 10.6 per day

Property payment types

Important information

Optional extras

  • Self parking fee: EUR 8 per day
  • Rollaway bed fee: EUR 10.6 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is Hotel Ciudad de Alcalá pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 8 per day. Limited spots are available.

What time is check-in at Hotel Ciudad de Alcalá?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Ciudad de Alcalá?

Check-out is at 11:30 AM.

Where is Hotel Ciudad de Alcalá located?

Located in the heart of Alcala de Henares, this hotel is within a 10-minute walk of Palacio Laredo, Parque O'Donnell, and Convent of San Juan de la Penitencia. Capilla de las Santas Formas and Teatro Salon Cervantes are also within 10 minutes. Alcalá de Henares Station is only a 3-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ciudad de Alcalá Reviews

6.8

7.2

Cleanliness

8.4

Location

7.8

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 28 out of 125 reviews
Rating 8 - Good. 36 out of 125 reviews
Rating 6 - Okay. 32 out of 125 reviews
Rating 4 - Poor. 13 out of 125 reviews
Rating 2 - Terrible. 16 out of 125 reviews

Reviews

Verified review

10/10 Excellent

Gwen

Liked: Cleanliness
Very nice rooms and comfortable beds. Staff were welcoming and available for assistance if required. Close to train station and a short walk to Plaza Cervantes. We enjoyed our stay here!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
It was located near everything. The staff were friendly and the room was clean. However it doesn’t have a small fridge or microwave so you can heat up food.
Stayed 7 nights in Mar 2026
Verified review

6/10 Okay

Lyra

Liked: Cleanliness, amenities
Overall was a good place to stay. There were some issues with WiFi reception and the shower was a little weird. But it was perfectly reasonable and clean budget accommodation. And our room was very quiet at night!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to both the railway station and the city center. The hotel also has paking parking space.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Great place for a night or two. Friendly and helpful staff. Some fittings a bit tired. Safe parking garage under the hotel.
Stayed 1 night in Sep 2024
Verified review

2/10 Terrible

Julissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean room
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

marleny

I like the clean bedroom. But the wifi is terrible if you’re planning to work or do homework while you stay, I don’t recommend it. The location of the hotel is not convenient to get to the airport. I wouldn’t reserve it again for that reason.
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Leah

Liked: Staff & service
Disliked: Cleanliness
Guests at the hotel were very noisy
Stayed 2 nights in Sep 2024
Verified review

2/10 Terrible

beluxus

Disliked: Cleanliness, staff & service, property conditions & facilities
Feo
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

ROSHAN KUMAR

Liked: Staff & service
Disliked: Property conditions & facilities
It's good but the cleanliness is not good. Thank you.
Stayed 4 nights in Mar 2025
Verified review

4/10 Poor

Iwona

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They charged me too much money for the stay because I’ve arrived the next day . I had some problems with my travel yet they cancelled my booking and I had to pay again. Hotel is very far from the Madrid center and trains don’t work after 11pm . So if you go out prepare to take expensive taxi!! Stuff barely speaks English and there is lots of misscomunication . Light in the room was too dark and dim. Also I couldn’t keep open my curtains because the guy outside was watering the flowers and was watching me in my underwear.
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Chip

Liked: Cleanliness, staff & service
Never get a room on the bottom floor.
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Yeray

Liked: Cleanliness, staff & service, amenities
Calidad/precio pues bien. Hotel de paso para dormir
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Margarita Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpia la habitacion y el baño. El personal de recepcion muy amable.Cerca de zonas de restauracion y tiendas.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

jose ramon

Disliked: Property conditions & facilities
El hotel esta para una reforma total. Griferias en mal estado, desagues que no deaguan correctamente, aire acondicionado que funciona mal o no funciona, suelos viejisimos y en mal estado, ventanas que no cierran o no abren, la neverita congelo la insulina, las paredes para llorar con unos brochazos de pintura todo arreglado, ropa de cama escaso y mal, pero los baños son lo mejor unas bañeras de museo como para matarte, resbalones asegurados cañerias y duchas terribles, el trono para que cuele dale bien de veces. En general no lo recomiendo salvo quien quiera aventuras de terror.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

Carlos

Disliked: Cleanliness, amenities, property conditions & facilities
Estado viejo y deteriorado. No cumplieron con la categoría de la habitación reservada. Habitación ruidosa. Cama incómoda. La wifi no funciona Yo le daría 1 estrella, como mucho 2
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Maria

Disliked: Cleanliness, amenities, property conditions & facilities
Las toallas con sangre, tuve que pedir que me diesen otras y las que me dieron también con sangre, pedí reembolso y me lo dieron.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Carmen

Liked: Staff & service
Disliked: Cleanliness
La cama se movía y se oye todo lo que se habla en la habitación del lado. Muy poca iluminacion en la habitación.
Stayed 3 nights in Mar 2026
Verified review

2/10 Terrible

Roberto

Disliked: Cleanliness, property conditions & facilities
Fuerte olor a tabaco. Mucho ruido huéspedes
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Yalismarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Olor extraño en la habitación y tv muy pequeño
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Héctor

Liked: Staff & service
Disliked: Cleanliness, amenities
La primera habitación con goteras, la segunda sin ducha, la tercera sin calefacción
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Daniel Alejandro

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel muy dejado ,cuarto de baño humedades bañera desconchadas
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Juan

Disliked: Amenities
Bien por la Limpieza, Mal el colchón que se hunde y por una noche no quise pedir cambio.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

leyla

Liked: Staff & service
Disliked: Cleanliness
Las personas que trabajan en el hotel son muy amables, sin embargo las habitaciones tienen un olor impregnado a tabaco
Stayed 3 nights in Dec 2025