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Hotel Serrano

4.0 star property
Hotel with a 24-hour front desk, steps from Paseo de la Castellana

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Photo gallery for Hotel Serrano

Reception
Couples dining
Land view from property
Exterior
In-room safe, laptop workspace, soundproofing, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

Highlights

Soundproofed
Air conditioning
HDTV
Hair dryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room

In-room safe, laptop workspace, soundproofing, free WiFi

Double Room

Highlights

Soundproofed
Air conditioning
HDTV
Hair dryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Single Room

Single Room | In-room safe, laptop workspace, soundproofing, free WiFi

Single Room

Highlights

Soundproofed
Air conditioning
HDTV
Hair dryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

Superior Room | In-room safe, laptop workspace, soundproofing, free WiFi

Superior Room

Highlights

Soundproofed
Air conditioning
HDTV
Separate bedroom
Hair dryer
Bidet
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 2 Large Twin Beds

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About the neighborhood

Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006

What's nearby

  • Gran Via - 3 min drive - 1.2 miles
  • Prado Museum - 4 min drive - 1.6 miles
  • Bernabéu Stadium - 4 min drive - 1.8 miles
  • El Retiro Park - 5 min drive - 2.2 miles
  • Puerta del Sol - 6 min drive - 2.6 miles

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Honest Greens Serrano - ‬4 min walk
  • ‪Five Guys Serrano - ‬4 min walk
  • ‪Tatel - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Cervecería Serrano - ‬4 min walk

About this property

Hotel Serrano

Upscale hotel near Paseo de la Castellana
Located close to Puerta de Alcalá and WiZink Center, Hotel Serrano provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. In addition to a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), babysitting (surcharge), and luggage storage
  • Concierge services, smoke-free premises, and multilingual staff
  • Free newspapers, a 24-hour front desk, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Serrano boast comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and tubs or showers
  • Daily housekeeping and phones

Languages

English, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

Is Hotel Serrano pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Serrano?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Serrano?

Check-out is at noon.

Where is Hotel Serrano located?

Located in Salamanca, this hotel is within 1 mi (2 km) of Paseo de la Castellana, Gran Via, and Puerta de Alcalá. Prado Museum and Puerta del Sol are also within 2 mi (3 km). Nunez de Balboa Station is 7 minutes by foot and Ruben Dario Station is 7 minutes.

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Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 200 out of 383 reviews
Rating 8 - Good. 126 out of 383 reviews
Rating 6 - Okay. 39 out of 383 reviews
Rating 4 - Poor. 12 out of 383 reviews
Rating 2 - Terrible. 6 out of 383 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carolina

Liked: Amenities
Nice hotel perfectly located
Stayed 3 nights in Apr 2025

8/10 Good

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is located in an upscale shopping area but still very quiet in the night, walkable distance to major tourist attractions
Stayed 2 nights in May 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shopping street, very clean. Easy check in process.
Stayed 3 nights in May 2025

10/10 Excellent

kaylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and access to the train station, shopping district and museums.
Stayed 2 nights in Feb 2025

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!! I will be there again
Stayed 1 night in May 2025

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff
Stayed 8 nights in Nov 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2025

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service
Excellent location
Stayed 3 nights in Oct 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for families visiting Madrid. Safe, clean and walkable to attractions, shopping and restaurants
Stayed 1 night in Sep 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay!!
Stayed 6 nights in Oct 2023

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good location on the best shopping street in town. Modern fresh clean feel. Very helpful friendly staff. Felt welcomed & cared for.
Stayed 1 night in Dec 2024

8/10 Good

Joseph

Great location, friendly staff, very clean. Lift is small - worked fine but maybe could be upgraded.
Stayed 2 nights in Feb 2025

8/10 Good

Marie de Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a quiet and safe neighborhood which is known for its upscale stores. Conveniently close to metro and bus stops.
Stayed 8 nights in Oct 2024

8/10 Good

Antonio

Excellent location, clean room and very nice staff.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for family trip in Madrid. Walking dustance to attractions, stores and restaurants
Stayed 2 nights in Sep 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Location, clean, a few minuts from Puerta de Arcalá
Stayed 3 nights in Mar 2024

10/10 Excellent

SHERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, excellent location
Stayed 3 nights in Apr 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place!
Stayed 1 night in Jul 2022

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2022

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the heart of Salamanca. Had a great stay here. Would recommend. Staff was professional and warm. Breakfasts were diverse and delicious.
Stayed 7 nights in Jun 2024

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping
Stayed 1 night in Sep 2022

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect.
Stayed 5 nights in Jul 2022

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for tourists. You can walk to key areas such as El Retiro, Gran Vía, etc.
Stayed 1 night in Nov 2023