The room and private bathroom were both very clean and it was generally comfortable.
The staff were very friendly and helpful as well, and the location was perfect, right next to Gran Via.
My only complaint is that because the rooms are right next to the lobby, you can hear everything that’s happening (TV, people talking and working, etc.).
Also, every night that I stayed, I could constantly hear people showering, using the bathroom and even what I perceived to be people cleaning the bathroom, many times as late as 2:30-3:00am, so I did not get good sleep, even with earplugs and a sound machine.