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Relais & Châteaux Heritage Madrid

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Photo gallery for Relais & Châteaux Heritage Madrid

A spacious lobby with a checkered floor, seating areas with tropical leaf-patterned upholstery, and a large mirror reflecting the space. - Relais & Châteaux Heritage Madrid (Madrid)
A black double door with a decorative arch above it, flanked by two potted plants. - Relais & Châteaux Heritage Madrid (Madrid)
A well-lit indoor seating area with a view of the outdoor patio. There are three chairs and a table with a black box on it. - Relais & Châteaux Heritage Madrid (Madrid)
A room with a large window, a chandelier, a table, and two chairs. - Relais & Châteaux Heritage Madrid (Madrid)
A room with a checkered floor, a large mirror, and a potted plant. - Relais & Châteaux Heritage Madrid (Madrid)
Luxury
5.0 star property
9.8

Exceptional

Elegant retreat in Salamanca

A rooftop terrace with climbing roses and jasmine offers a peaceful oasis after exploring Madrid. Inside, twice-daily housekeeping maintains immaculate rooms with plush décor and supremely comfortable beds. Attentive staff serve excellent breakfast while accommodating dietary requests with warmth.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Triple Room

A hotel room with a large bed, a sofa, a desk, two chairs, a window with curtains, and two lamps.

Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room

A neatly made bed with a dark headboard, white bedding, and a patterned throw. There is a window with curtains, a chair, and a wall with a detailed mural.

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

A neatly made bed with white linens and a dark headboard, framed by two wall-mounted lamps.

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, Connecting Rooms

A hotel room with a bed, a sofa, a chair, and a table. There is a window with curtains, a framed picture on the wall, and a patterned carpet.

Family Room, Connecting Rooms

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Double Room

A hotel room with a large bed, two bedside tables, a chair, and a window with curtains.

Deluxe Double Room

10.0 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Double Room, Mobility Accessible (interior)

A hotel room with a large bed, two bedside lamps, a green patterned wall, and a window with curtains.

Double Room, Mobility Accessible (interior)

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, Connecting Rooms (Deluxe)

A bedroom with a patterned wallpaper, a bed with a patterned bedspread, two bedside lamps, a bench, and a framed picture on the wall.

Family Room, Connecting Rooms (Deluxe)

  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Classic Double Room (interior)

A hotel room with a large bed, a desk, a chair, a television, and a window with curtains.

Classic Double Room (interior)

9.6 out of 10
Exceptional
(19 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Room Non smoking

A hotel room with a large bed, two bedside tables, a desk with a lamp, and a chair.

Classic Room Non smoking

  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Room Non smoking

A bedroom with a tufted headboard, a bed with white linens, a patterned rug, a chair, and a dresser.

Superior Room Non smoking

  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Junior Suite Non smoking

A modern bathroom with two sinks, a large mirror, and a shower.

Junior Suite Non smoking

  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

About the neighborhood

Located in Salamanca, a neighborhood in Madrid, Relais & Châteaux Heritage Madrid is near a metro station. Lazaro Galdiano Museum and Thyssen-Bornemisza National Museum are cultural highlights, while Royal Palace of Madrid is a notable landmark. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Riyadh Air Metropolitano. Visit our Madrid travel guide
Map
Calle Diego de León, 43, Madrid, 28006

What's nearby

  • A modern plaza with a central monument, surrounded by contemporary buildings with glass facades.
    Paseo de la Castellana
    10 min walk - 0.5 miles
  • A concert stage with multiple performers and a crowd.
    Movistar Arena
    18 min walk - 1.0 mile
  • A large glass conservatory with a pond in front.
    El Retiro Park
    3 min drive - 1.2 miles
  • ABC Serrano
    11 min walk - 0.6 miles
  • El Corte Inglés
    14 min walk - 0.8 miles

Getting around

  • Madrid Recoletos Station
    3 min drive
  • Diego de Leon Station
    4 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    11 min drive

Restaurants

  • Utøpico - Specialty Coffee
    4 min walk
  • Levadura Madre
    1 min walk
  • Bendita Locura Coffee
    1 min walk
  • Rodilla
    3 min walk
  • Restaurante Encinas
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 38 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • Banquet hall
  • Built in 2017
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV
  • iPod dock

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Up to 15 lbs per pet

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 38 per person
  • Airport shuttle fee: EUR 170 per vehicle (roundtrip, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is Relais & Châteaux Heritage Madrid pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Relais & Châteaux Heritage Madrid?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Relais & Châteaux Heritage Madrid?

Check-out is at noon.

Does Relais & Châteaux Heritage Madrid provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 170 per vehicle applies.

Where is Relais & Châteaux Heritage Madrid located?

Located in Salamanca, this luxury hotel is within 1 mi (2 km) of Lazaro Galdiano Museum and El Retiro Park. Bernabéu Stadium and Thyssen-Bornemisza National Museum are also within 2 mi (3 km). Diego de Leon Station is only a 4-minute walk and Avenida de America Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Relais & Châteaux Heritage Madrid Reviews

9.8

Exceptional

10

Cleanliness

9.4

Location

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 529 out of 617 reviews
Rating 8 - Good. 66 out of 617 reviews
Rating 6 - Okay. 13 out of 617 reviews
Rating 4 - Poor. 5 out of 617 reviews
Rating 2 - Terrible. 4 out of 617 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a marvelous time at this property. The team was very kind and the extra touches like sweets, little gifts at turndown were all impressive to say the least. The buffet breakfast was an added bonus before heading out of a day exploring the neighborhood and greater Madrid! Would definitely stay there again.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with friendly and welcoming staff in a great location. Old world charm with modern facilities.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is very good. Absolutely clean and charming. Outstanding service, starting from the front desk all the way to the restaurant members and etc. Bed, pillow, towels, everything is a high quality. I highly recooment it.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent boutique style hotel with excellent rooms and great food. We had lunch and breakfast and both were amazing. The highlight for me were the staff and management....will be back!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelllent hotel. We arrived early from america and they find us a room very early in the morning. The room very nice and the beds super confortable
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay at The Relais & Châteaux Heritage in Madrid! The hotels is simply gorgeous, our the rooms are beautifully decorated and comfortable with every possible detail thought of. It is in a fantastic location, and the breakfast was delicious! Most importantly the staff was exceptional! Juan, Celeste, and Elsa were all so helpful and accommodating, and Olga at breakfast was the absolute sweetest! We are looking forward to our next stay, and highly recommend this beautiful gem to anyone wanting a luxurious stay while visiting Madrid!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent small luxury hotel. Very friendly staff are knowledgeable and helpful. Beautiful rooms are elegantly decorated and comfortable. Great location close to great shopping and dining options.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful rooms and extremely helpful staff.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and awesome breakfast
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful room and helpful staff.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well located, super clean rooms.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location for shopping and dining.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and the hotel was spotless so well located and very comfortable
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! The property is beautiful and located in a great area. Would highly recommend.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay ! The staff was lovely and kind, helpful, and attentive!
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff are very kind.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
“An absolutely stunning stay at Madrid Château. The room was beautiful, the service was exceptional, and every detail was handled with care. The hotel itself is truly gorgeous elegant, peaceful, and perfectly curated. An unforgettable experience.”staff beyond friendly lived it
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Location and concierge service was very good.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Amenities
excellent property and service.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing and the staff make it unbelievable. We had a great time and will be back!
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in Madrid!!! Beautiful, cozy and good location.
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay experience, European architecture style, and the service of the staff is very considerate
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

The hotel is beautifully appointed with high end finishes. The staff is very polite, helpful and professional. The hotel is very well located and is relatively close to nice restaurants and shopping. I highly recommend this hotel. Really enjoyed our stay.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the bathroom didn’t have a door , only the separate toilet . Not very nice when you are staying with a friend no privacy . Also supposedly the roof terrace closes at 11 pm , the times it was closed when we tried to access and it it was stil 10pm , our room was very dark . Didn’t eat at the hotel . Only ordered room service - club sandwich once it was ok not great . Staff were friendly .
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel of my whole trip. The rooms are super comfortable, stylish and the staff is simply amazing!! A true gem
Stayed 3 nights in Jun 2025