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HA San Mateo Suites

3.0 star property

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Photo gallery for HA San Mateo Suites

Front of property - HA San Mateo Suites (Madrid)
Minibar, desk, free WiFi, bed sheets - HA San Mateo Suites (Madrid)
Double Room | Bathroom | Shower, free toiletries, hair dryer, towels - HA San Mateo Suites (Madrid)
Property entrance - HA San Mateo Suites (Madrid)
Reception - HA San Mateo Suites (Madrid)
Close to Gran Via and Puerta del Sol, HA San Mateo Suites has plenty to offer. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

Minibar, desk, free WiFi, bed sheets

Double Room

7.4 out of 10
Good
(19 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Triple Room

Minibar, desk, free WiFi, bed sheets

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Single Room

Minibar, desk, free WiFi, bed sheets

Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, HA San Mateo Suites is in the entertainment district and near a metro station. Royal Palace of Madrid and Plaza de Callao are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium are not to be missed. Visit our Madrid travel guide
Map
21 Calle de San Mateo, Planta 2, Madrid, Madrid, 28004

What's nearby

  • Paseo de la Castellana
    Paseo de la Castellana
    6 min walk - 0.4 miles
  • Plaza de España - Princesa
    Plaza de España - Princesa
    10 min walk - 0.5 miles
  • Gran Via
    Gran Via
    10 min walk - 0.5 miles
  • Plaza de Callao
    Plaza de Callao
    13 min walk - 0.7 miles
  • Puerta del Sol
    Puerta del Sol
    16 min walk - 0.9 miles

Getting around

  • Alonso Martinez Station
    4 min walk
  • Madrid Recoletos Station
    9 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    26 min drive

Restaurants

  • Makkila
    1 min walk
  • Aux Merveilleux de Fred
    1 min walk
  • Villa Capri
    2 min walk
  • Kohi
    2 min walk
  • Lola 09
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 9:00 AM to 11:00 AM for a fee: EUR 15 for adults and EUR 15 for children

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Lockers

Guest services

  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 15 for adults and EUR 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is HA San Mateo Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

HA San Mateo Suites doesn't offer parking.

What time is check-in at HA San Mateo Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at HA San Mateo Suites?

Check-out is at 11:00 AM.

Where is HA San Mateo Suites located?

Located in Madrid Centro, this hotel is within a 10-minute walk of Plaza de Chueca and Paseo de la Castellana. Gran Via and Plaza de España - Princesa are also within 15 minutes. Alonso Martinez Station and Tribunal Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HA San Mateo Suites Reviews

8.0

Very Good

8.4

Cleanliness

8.8

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 79 out of 232 reviews
Rating 8 - Good. 94 out of 232 reviews
Rating 6 - Okay. 34 out of 232 reviews
Rating 4 - Poor. 15 out of 232 reviews
Rating 2 - Terrible. 10 out of 232 reviews

Reviews

Verified

8/10 Good

Shelley

Liked: Cleanliness, staff & service, amenities
Excellent location.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Hayvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is nice and helpful. The toom is vlean snd modern. Its locsted in a cebtral srea very well conected
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Shane

Liked: Cleanliness
Real Madrid very decent priced location was perfect
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, cheap price, great location, friendly staff and overall great for 1/2 people wanting a good but budget friendly hotel spot in Madrid
Stayed 2 nights in Mar 2026
Verified

8/10 Good

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great central place to stay.
Stayed 4 nights in Apr 2025
Verified

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Location is amazing! Room was clean and staff were nice. The room was a bit small er than expected but this is likely due to the fantastic location.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, amenities
Room was great. But the breakfast that was on the prospectus didn't exist. Coffee pods are free. Location is stellar.
Stayed 1 night in Jan 2026
Verified

8/10 Good

ADHNAN

Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was a fair size but had no coffee or safe facilities. The bathroom was tiny, I am 5'9 and struggled to get into the shower with the showerhead very close to my head. There is no staff on site from 6pm-9am but that property is secure, just be mindful that you don't let any drunks into the property from the bar next door. The location is brilliant, lots of coffee shops, restaurants and two metro stations close by. Would I stay here again, solo yes with family no.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really clean, staff is friendly and it’s super close to La gran via!
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Naziha

Liked: Cleanliness, staff & service
Exellent location!!
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and affordable stay, staff soo kind and helpful. definitely recommended
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great deal, fantastic location
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Jaime

Just great

Was great and the people very friendly.
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Olvido

Liked: Cleanliness, property conditions & facilities
Nice, central and quiet
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very helpful. Printed some museum tickets for us and switched our room to a street view room with a balcony. The room was large, comfy, and lovely.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean, well located, good staff but extremely small rooms! Specially beds and bathrooms!
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Amina

Liked: Cleanliness
Really nice location. The room was clean but very small and the beds weren’t comfortable.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant stay. Room was a bit small for my liking but if you want a convenient location in the city to just sleep & shower, this place is perfect. Walls are pretty thin so don’t plan on sleeping in because you’ll most definitely be woken up by everything going on outside your door.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Oralia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's safe, clean, quiet! I loved the area , I saw childrens going to school , a supermarket nearby, everyone was friendly when I was asking for directions . You feel at home!
Stayed 4 nights in Oct 2023
Verified

8/10 Good

James John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to various attractions, museums, parks around Madrid. Easy access.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Jhoanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, clean, friendly staff, coffee, tea and snack options are delightful to guests. Check-in after hours is confusing.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple and small rooms, but in the great area of restaurants, shops and close to the metro. Very walkable and we felt safe everywhere. This is a no-frills place, but we slept well and thats what we needed. Thank you
Stayed 3 nights in Nov 2023