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HA San Mateo Suites

3.0 star property
Hotel in Madrid, near Gran Via

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Photo gallery for HA San Mateo Suites

Front of property - HA San Mateo Suites (Madrid)
Reception - HA San Mateo Suites (Madrid)
Minibar, desk, free WiFi, bed sheets - HA San Mateo Suites (Madrid)
Property entrance - HA San Mateo Suites (Madrid)
Lobby sitting area - HA San Mateo Suites (Madrid)
Close to Gran Via and Puerta del Sol, HA San Mateo Suites has plenty to offer. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double Room

Minibar, desk, free WiFi, bed sheets

Double Room

7.8 out of 10
Good
(16 reviews)

Highlights

Air conditioning
Heating
Smart TV
Hair dryer
Private bathroom
Espresso maker
Minibar
Wardrobe or closet
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Minibar, desk, free WiFi, bed sheets

Triple Room

Highlights

Air conditioning
Heating
Smart TV
Hair dryer
Private bathroom
Espresso maker
Minibar
Wardrobe or closet
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Single Room

Minibar, desk, free WiFi, bed sheets

Single Room

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Smart TV
Hair dryer
Private bathroom
Espresso maker
Minibar
Wardrobe or closet
  • Sleeps 1
  • 1 Large Twin Bed

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About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, HA San Mateo Suites is in the entertainment district and near a metro station. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Puerta de Alcalá. Check out an event or a game at Bernabéu Stadium, and consider making time for Madrid Zoo Aquarium, a top attraction not to be missed. Visit our Madrid travel guide
Map
21 Calle de San Mateo, Planta 2, Madrid, Madrid, 28004

What's nearby

  • Plaza de Espana featuring a square or plaza, outdoor art and a monument
    Plaza de España - Princesa
    10 min walk - 0.5 miles
  • Vibrant sunset over bustling Gran Via showcasing architecture and urban life in Madrid
    Gran Via
    10 min walk - 0.5 miles
  • Plaza de Cibeles showing a fountain, heritage elements and a statue or sculpture
    Plaza de Cibeles
    11 min walk - 0.6 miles
  • Puerta del Sol which includes a city and a fountain
    Puerta del Sol
    16 min walk - 0.9 miles
  • Plaza Mayor which includes a square or plaza, an administrative buidling and heritage architecture
    Plaza Mayor
    19 min walk - 1.0 mile

Getting around

  • Alonso Martinez Station
    4 min walk
  • Madrid Recoletos Station
    9 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    26 min drive

Restaurants

  • Villa Capri
    2 min walk
  • Kohi
    2 min walk
  • Aux Merveilleux de Fred
    1 min walk
  • La Duquesita
    2 min walk
  • Azotea Forus Barceló
    3 min walk

About this property

HA San Mateo Suites

Hotel near Gran Via
Close to Puerta del Sol and Plaza Mayor, HA San Mateo Suites has plenty to offer. Guests can connect to free in-room WiFi.
Other perks include:
  • Full breakfast (surcharge), smoke-free premises, and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at HA San Mateo Suites offer comforts such as air conditioning, in addition to amenities like free WiFi and minibars.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Wardrobes/closets, heating, and housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Weekend full breakfast available 9:00 AM to 11:00 AM for a fee: EUR 15 for adults and EUR 15 for children

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Lockers

Guest services

  • Housekeeping (on request)

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 15 for adults and EUR 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Madrid Suites San Mateo Hostal
Suites San Mateo Hostal
Madrid Suites San Mateo
HA San Mateo Suites Hotel
HA San Mateo Suites Madrid
HA San Mateo Suites Hotel Madrid

Frequently asked questions

Is HA San Mateo Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

HA San Mateo Suites doesn't offer parking.

What time is check-in at HA San Mateo Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at HA San Mateo Suites?

Check-out is at 11:00 AM.

Where is HA San Mateo Suites located?

Located in Madrid Centro, this hotel is within a 15-minute walk of Plaza de Chueca, Gran Via, and Puerta de Alcalá. Puerta del Sol and Prado Museum are also within 1 mi (2 km). Alonso Martinez Station and Tribunal Station are within a 5-minute walk.

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Reviews

HA San Mateo Suites Reviews

8.0

Very Good

8.2

Cleanliness

8.8

Location

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 69 out of 211 reviews
Rating 8 - Good. 87 out of 211 reviews
Rating 6 - Okay. 30 out of 211 reviews
Rating 4 - Poor. 15 out of 211 reviews
Rating 2 - Terrible. 10 out of 211 reviews

Reviews

8/10 Good

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great central place to stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really clean, staff is friendly and it’s super close to La gran via!
Stayed 1 night in Nov 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and affordable stay, staff soo kind and helpful. definitely recommended
Stayed 2 nights in Dec 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Nov 2024

6/10 Okay

Naziha

Liked: Cleanliness, staff & service
Exellent location!!
Stayed 5 nights in Feb 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very helpful. Printed some museum tickets for us and switched our room to a street view room with a balcony. The room was large, comfy, and lovely.
Stayed 2 nights in Mar 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great deal, fantastic location
Stayed 3 nights in Nov 2023

10/10 Excellent

Jaime

Just great

Was great and the people very friendly.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again.
Stayed 2 nights in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant stay. Room was a bit small for my liking but if you want a convenient location in the city to just sleep & shower, this place is perfect. Walls are pretty thin so don’t plan on sleeping in because you’ll most definitely be woken up by everything going on outside your door.
Stayed 2 nights in May 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again
Stayed 1 night in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean, well located, good staff but extremely small rooms! Specially beds and bathrooms!
Stayed 3 nights in Jan 2025

8/10 Good

Olvido

Liked: Cleanliness, property conditions & facilities
Nice, central and quiet
Stayed 3 nights in Mar 2024

6/10 Okay

Amina

Liked: Cleanliness
Really nice location. The room was clean but very small and the beds weren’t comfortable.
Stayed 2 nights in Aug 2024

8/10 Good

James John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to various attractions, museums, parks around Madrid. Easy access.
Stayed 4 nights in Jul 2024

10/10 Excellent

Oralia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's safe, clean, quiet! I loved the area , I saw childrens going to school , a supermarket nearby, everyone was friendly when I was asking for directions . You feel at home!
Stayed 4 nights in Oct 2023

8/10 Good

Jhoanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, clean, friendly staff, coffee, tea and snack options are delightful to guests. Check-in after hours is confusing.
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple and small rooms, but in the great area of restaurants, shops and close to the metro. Very walkable and we felt safe everywhere. This is a no-frills place, but we slept well and thats what we needed. Thank you
Stayed 3 nights in Nov 2023

10/10 Excellent

Wenchella

Liked: Amenities
Clean and tidy. Near the places especially in gran via. Staff is excellent. Service is perfecto.
Stayed 3 nights in Sep 2023

8/10 Good

Vicente Suarez

Liked: Cleanliness, staff & service
Floor converted to suites in a traditional building. Adequate facilities in not so big room.
Stayed 3 nights in Feb 2024

8/10 Good

Valtteri

Liked: Cleanliness, staff & service, room comfort

Great value

This 1-person room was cheap and at the best location = great value, if you do not plan to spend a lot of time in the room. You can walk anywhere in the center from here, but also really easily take the metro to go further (incl. to Barajas Airport). Room itself was really basic, but everything worked, including self-check-in around at 9:30 PM. Some things to consider: -The noises of other rooms can be heard pretty well. Didn't bother me, but there is always a risk of a noisy neighbor :) -WC of this 1-person room doesn't have a door, it's in the same space with the bed.
Stayed 5 nights in Feb 2025

2/10 Terrible

NAIRA

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I notified Expedia and hotel that. I will stay only 2 days instead of 3 days. I didn’t get a refund even though I requested 5 days before my stay. Location is good but propert is very old and dark rooms.
Stayed 3 nights in Jul 2024

6/10 Okay

Luiggi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for 3 nights as a solo traveler. Location was convenient to the metro and walkable to most areas. Didn’t interact with staff much but they were super friendly and let me check in early. Room covered all your basic necessities and I appreciated the A/C and fast wifi. Keep in mind bathroom is private but no separate partition with room (didn’t mind as a solo traveler). Shower had a really great water pressure. Walls are a bit thin, where you can hear normal sounds from other guests (if you are a light sleeper, bring ear plugs). Overall it was a good place.
Stayed 3 nights in Aug 2024

8/10 Good

Lia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is super well located. Remote check in was easy and the only thing I struggled with a bit was opening the keybox that contained the keys to the room - but mostly out of my own lack of motor skills I guess. The room and bathroom are not super spacious but are correct for a 1 star hotel. Bathroom seems to be freshly renovated and room was not bad either. Has all amenities you need for a hotel that level. Bed is comfortable and shower has good pressure. The only issue I found was that indeed the room was not at all soundproof so you could hear the people in the corridor/other rooms. Perhaps not a good option for longer stays but for me who was there for just one night, it was amazing price/quality ratio.
Stayed 1 night in Jan 2024

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Tiny room in noisy, poor repair. Good location

Hmmmm. Calling them "suites" is a stretch. The smaller room that we initially booked was very small. It was acceptable for a younger, single person but not a couple. Luckily the toilet valve was leaking, so the cistern topped up every two minutes, which was disturbingly noisy and the shower controller was broken, so we were moved to a larger, bigger room after one night. The vaccuum device in the toilet activated every five minutes or so, but at that point we'd given up on the property. The location was very good, the linen and bed clean and the recep guy very pleasant and helpful, but we'll not be using this or any other properties of this chain again.
Stayed 3 nights in Dec 2024