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Sercotel de los Reyes

3.0 star property
Mediterranean flavors await at a city-center hotel where attentive multilingual staff ensures guests enjoy both delicious cuisine and practical conveniences

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Photo gallery for Sercotel de los Reyes

A hotel lobby with a reception desk, seating area, and large windows. - Sercotel de los Reyes (San Sebastian de los Reyes)
A modern office space with a wooden desk, a computer, and a chair. There is a staircase in the background and a large abstract painting on the wall. - Sercotel de los Reyes (San Sebastian de los Reyes)
A hotel entrance with a glass door, steps leading up to it, and a brick wall. - Sercotel de los Reyes (San Sebastian de los Reyes)
A hotel room with a bed, a desk, a chair, a lamp, a painting, and a view of the bathroom. - Sercotel de los Reyes (San Sebastian de los Reyes)
A modern restaurant with indoor and outdoor seating, large windows, and a clean, contemporary design. - Sercotel de los Reyes (San Sebastian de los Reyes)
Globales de los Reyes Hotel is in the city center, offering Mediterranean dishes at its Restaurant a la Carta. Travelers love the practical touches - on-site car rentals, free WiFi in rooms, a welcoming bar, and a café. The multilingual staff is consistently praised.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available

Room options

Available filters for rooms
Showing 5 of 5 rooms

Classic Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Classic Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic double

Premium bedding, minibar, in-room safe, desk

Classic double

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

DOUBLE CLASSIC

  • Sleeps 4
  • Free WiFi

DOUBLE CLASSIC DOUBLE BED

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in San Sebastian de los Reyes, Sercotel de los Reyes is near a metro station. Puerta de Alcalá and Royal Palace of Madrid are notable landmarks, and travelers looking to shop may want to visit Gran Via and San Miguel Market. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Real Madrid City. Visit our San Sebastian de los Reyes travel guide
Map
Plaza Ciudad Real 2, San Sebastian de los Reyes, Madrid, 28702

What's nearby

  • An empty escalator in a public space with glass railings and directional signs.
    IFEMA
    15 min drive - 8.0 miles
  • A large, empty stadium with blue seats and a green field.
    Bernabéu Stadium
    20 min drive - 9.1 miles
  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    26 min drive - 13.1 miles
  • Zona Industrial Norte
    14 min walk - 0.8 miles
  • Micropolix
    6 min drive - 1.3 miles

Getting around

  • Alcobendas-S.S. de los Reyes Station
    3 min drive
  • Baunatal Station
    12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    22 min drive

Restaurants

  • Sorbo
    15 min walk
  • Kanbun
    12 min walk
  • Restaurante Dehesa Boyal
    17 min walk
  • Domino's Pizza
    13 min walk
  • La Figal
    14 min walk

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  • Free WiFi
  • Air conditioning
  • Parking available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 10 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 13 for adults and EUR 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafeteria

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 13 for adults and EUR 8 for children
  • Self parking fee: EUR 10 per day
  • Pet fee: EUR 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is Sercotel de los Reyes pet-friendly?

Yes, Sercotel de los Reyes allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 20 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 10 per day.

What time is check-in at Sercotel de los Reyes?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sercotel de los Reyes?

Check-out is at noon.

Where is Sercotel de los Reyes located?

Situated in San Sebastian de los Reyes, this hotel is 2 mi (3.3 km) from Plaza Norte 2 Commercial Centre and within 9 mi (15 km) of IFEMA and Autonomous University of Madrid. Parcesa La Paz Mortuary and Cuatro Torres Business Area are also within 9 mi (15 km). Baunatal Station is 12 minutes by foot and Reyes Catolicos Station is 24 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sercotel de los Reyes Reviews

8.2

Very Good

8.8

Cleanliness

6.8

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 100 out of 260 reviews
Rating 8 - Good. 110 out of 260 reviews
Rating 6 - Okay. 31 out of 260 reviews
Rating 4 - Poor. 13 out of 260 reviews
Rating 2 - Terrible. 6 out of 260 reviews

Reviews

Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Excellent location if you want to be near the airport and the Madrid center (via metro train). Very good choice.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Elina Olimpia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing very clean and great staff
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Devinny

Liked: Cleanliness, amenities, property conditions & facilities
The place smelled amazing. The staff are really friendly. The only reason I didn’t get a five star is because when I checked in, I was traveling solo, but as the guy was giving me my card, he literally announced to everybody what room I was in which I wasn’t, a fan of the room was great.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

mar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasent Stay.

Very friendly and helpful staff, the room was clean and quiet.
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

F

Liked: Cleanliness, staff & service

Ok for a night stop

night stop , Silva at the reception was excellent, hotel is dated , clean room , v noisy, Bed above average , breakfast i Ok, secure parking ..area is Ok but don't fee safe.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
Room was fine - hotel was in a strange location in the middle of a neighborhood with parking problems and accessibility problems with steep stairs just to get into the hotel. Staff were pleasant, food was good, but I also git back late to the hotel and it was literally chained closed. I had to wait for the hotel staff to open up the door for me.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Juan Carlos

Quiet and clean . Location far from restaurants
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's all about the customer service / friendliness

The customer service was outstanding. Nani was amazing making us feel at home and any of our questions were treated as a high priority. I would totally recommend this place thanks to its friendly and helpful staff. Same goes for the gentleman managing the breakfast, he was incredibly helpful. Also I think "Vivian" at reception was more than helpful printing some important documents. It feels like this hotel has some good staff that they really need to keep :)
Stayed 4 nights in Jan 2025
Verified review

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Reception was warm on arrival. However the room walls were paper thin. Very noisy over night from guests closing doors. Outside the hotel is like an amphitheatre so all conversations were projected upto the rooms. Did not sleep well at all. Other than that the breakfast was good and plentiful. Our prime reason for booking was the secure underground parking, however with an estate car, manoeuvring was very tight and slow. Do not think we will be staying here next year.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is located in San Sebastian de Los Reyes area and in our case it was located at the perfect place to be close to our family and friends living in Madrid. This time of the year with cold weather the rooms have only heaters in use. If you want to cool your room just open a window and shut off the heater and it will be great. The only possible issue for this location is parking space if you are renting a car since you will need to park in the street if parking is available. We were using taxi and friends for our moves so it was not an issue for us. The room could be a bit small for some. Not an issue for us. Last but not least, the beds are on the extra firm side, so if you need a soft bed that is not going to happen. We did request a couple of extra large blankets and my wife placed them under the mattress cover and it helped her to make it a bit more comfortable. I would probably stay in this hotel, but I always look for others in the same area to compare rates. Recommended.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street parking is ok , would stay here again
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and bed, excellent breakfast and lovely, helpful staff.
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

EBENEZER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff at the hotel. They were very kind and made sure our stay was enjoyable. Also The hotels close to the station and not very far from the center.
Verified review

6/10 Okay

Angel

Liked: Staff & service
.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice Hotel. Television isn’t smart, all channels are in Spanish. Very boring for non Spanish speakers. The hotel is in outskirts of Madrid, hence not suitable for tourists who want to enjoy the city life of Madrid. Very cool and calm area. 3 Star xx
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in May 2025
Verified review

8/10 Good

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Verified review

10/10 Excellent

MARÍA DEL PILAR

Liked: Staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
The parking lot is too small for a big cars.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Onur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit déjeuner est frais Chambre propre.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No he desayunado allí solamente he estado para dormir una zona silenciosa y muy tranquila
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Kristian

Todos muy amables, lugar muy confortable
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Jordi

Liked: Cleanliness, staff & service, amenities
Todo correcto
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Albert

Liked: Cleanliness, amenities, property conditions & facilities
Sí
Stayed 1 night in Dec 2025