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BYPILLOW Crosstown

3.0 star property
Reliable WiFi keeps travelers connected in this central Madrid location, where the attentive staff provides round-the-clock service for a seamless city stay

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Photo gallery for BYPILLOW Crosstown

Economy Double Room | Iron/ironing board, free WiFi, bed sheets - BYPILLOW Crosstown (Madrid)
Front of property - BYPILLOW Crosstown (Madrid)
Double Room | Iron/ironing board, free WiFi, bed sheets - BYPILLOW Crosstown (Madrid)
Superior Double Room, Terrace | Terrace/patio - BYPILLOW Crosstown (Madrid)
Reception - BYPILLOW Crosstown (Madrid)
BYPILLOW Crosstown puts travelers within easy reach of Madrid's iconic Puerta del Sol and bustling Gran Via. The property offers practical in-room WiFi and maintains a 24-hour front desk with staff members who have earned positive reviews from previous guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Economy Double Room

Economy Double Room | Iron/ironing board, free WiFi, bed sheets

Economy Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Terrace

Family Room, Terrace | Iron/ironing board, free WiFi, bed sheets

Family Room, Terrace

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Triple Room

Triple Room | Iron/ironing board, free WiFi, bed sheets

Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
Iron/ironing board
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room

Superior Double Room | Iron/ironing board, free WiFi, bed sheets

Superior Double Room

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Terrace

Superior Double Room, Terrace | Iron/ironing board, free WiFi, bed sheets

Superior Double Room, Terrace

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Terrace

Double Room, Terrace | Iron/ironing board, free WiFi, bed sheets

Double Room, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | Iron/ironing board, free WiFi, bed sheets

Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi, bed sheets

Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | Iron/ironing board, free WiFi, bed sheets

Single Room

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
Iron/ironing board
  • 9 sq m
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Located in Madrid, BYPILLOW Crosstown is in the city center. Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Royal Palace of Madrid and Puerta de Alcalá. Looking to enjoy an event or a game? See what's going on at Movistar Arena or Bernabéu Stadium. Visit our Madrid travel guide
Map
Calle de Jesús y María 12, Madrid, 28012

What's nearby

  • 0_56888998
    Plaza de Santa Ana
    5 min walk - 0.3 miles
  • Plaza de Espana featuring a square or plaza, outdoor art and a monument
    Plaza de España - Princesa
    6 min walk - 0.4 miles
  • Plaza Mayor which includes a square or plaza, an administrative buidling and heritage architecture
    Plaza Mayor
    7 min walk - 0.4 miles
  • Puerta del Sol which includes a city and a fountain
    Puerta del Sol
    8 min walk - 0.5 miles
  • Vibrant sunset over bustling Gran Via showcasing architecture and urban life in Madrid
    Gran Via
    13 min walk - 0.7 miles

Getting around

  • Tirso de Molina Station
    2 min walk
  • Madrid (XOC-Atocha Train Station)
    17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    33 min drive

Restaurants

  • Pum Pum Bakery
    1 min walk
  • El Cinco De Tirso
    2 min walk
  • Taberna Tirso de Molina
    1 min walk
  • Casa de Granada
    3 min walk
  • Ramen Bar
    3 min walk

About this property

BYPILLOW Crosstown

Hostal near Plaza Mayor
Close to Puerta del Sol and Gran Via, BYPILLOW Crosstown has plenty to offer. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Smoke-free premises, an elevator, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 55 rooms offer comforts such as air conditioning, as well as amenities like free WiFi.
More amenities include:
  • Showers, hair dryers, and shampoo
  • 40-inch flat-screen TVs with satellite channels
  • Electric kettles and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

BYPILLOW Crosstown Hostal
BYPILLOW Crosstown Madrid
Crosstown by Pillow Madrid
BYPILLOW Crosstown Hostal Madrid

Frequently asked questions

Is BYPILLOW Crosstown pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at BYPILLOW Crosstown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at BYPILLOW Crosstown?

Check-out is at 11:00 AM. Late check-out is available for EUR 10 (subject to availability).

Where is BYPILLOW Crosstown located?

Located in Madrid Centro, this hostal is within a 10-minute walk of Teatro Nuevo Apolo, Plaza Mayor, and Puerta del Sol. Royal Palace of Madrid and Gran Via are also within 15 minutes. Tirso de Molina Station is only a 2-minute walk and La Latina Station is 5 minutes.

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Reviews

BYPILLOW Crosstown Reviews

9.2

Wonderful

9.2

Cleanliness

8.6

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 87 out of 128 reviews
Rating 8 - Good. 27 out of 128 reviews
Rating 6 - Okay. 7 out of 128 reviews
Rating 4 - Poor. 6 out of 128 reviews
Rating 2 - Terrible. 1 out of 128 reviews

Reviews

10/10 Excellent

Laura

Great location, clean and comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

Peter R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Many good bars and restaurants within walking distance. Close to the subway as well.
Stayed 2 nights in Sep 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - near to a cafe, supermarket and metro stop and only a short walk right into the heart of Madrid but keeps you away from the hustle & bustle to give a quieter hub. Clean, modern, facilities exactly what you need! Staff very friendly and everything very easy to use!
Stayed 3 nights in Oct 2025

6/10 Okay

Noelene

Liked: Staff & service
The room was clean & cool but very small with no outlook. Great central location, close to restaurants and shops.
Stayed 3 nights in Oct 2025

8/10 Good

Daniela

Liked: Cleanliness, property conditions & facilities, room comfort

Conveniently located and comfortable

Very comfortable bed and pillows- tight on space around the bed and no room to leave suitcase open; I had a sigle occupancy room hence that might be the issue. I had a room on the back so it was very quiet. Reception staff helpful and welcoming. Toiletries provided.
Stayed 2 nights in Sep 2025

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and accommodating. Many interesting places were walking distance from the property. I wish the room itself had been cleaner and in better condition but overall, it was okay. Only spent time in the room to sleep and shower.
Stayed 4 nights in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid

Overall a decent hotel. I’d stay here again. WiFi was good. The standard room was large and newly refurbished. A large bathroom. Close to the Metro and grocery stores a Carrefour and Lidl. A couple things: no safe in the room, the AC temp was set by the front desk reception and the water temperature in the shower fluctuated from warm to cold in the morning. Overall good value.
Stayed 3 nights in Sep 2025

10/10 Excellent

Sankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Palace, Opera, Sol area walkable
Stayed 2 nights in Mar 2025

10/10 Excellent

Erasmo Salinas

Liked: Staff & service, amenities, property conditions & facilities
Lots of restaurants around!!!!
Stayed 1 night in Jun 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff had great attention to my needs and a friendly face at all times.
Stayed 2 nights in Oct 2024

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Experience at Crosstown Hotel in Madrid!

We had an absolutely excellent experience at Crosstown Hotel. What stood out the most was the staff—so kind, professional, and attentive! Special thanks to Juan, Juan Manuel, and every other Juan who helped us—they were all incredibly courteous and made us feel at home. The hotel itself is spotless, very clean and well-maintained. The location is unbeatable—close to great restaurants, beautiful churches, and all the major spots in Madrid. I highly recommend Crosstown Hotel 100%. If you're visiting Madrid, this is the place to stay!
Stayed 3 nights in Apr 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay :)

Most amazing & welcoming stay! Highly Recommend for those who want a city break. The staff were absolutely amazing & helpful! Great locker room after checked out for luggage also :)
Stayed 6 nights in Apr 2024

10/10 Excellent

Bevin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean facility. Good location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Temple

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small for our family of 4, but it was only a one-night stay before heading home. It was a great location to walk around. The room was quiet and the beds were comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Zachariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. They had lockers to put your belongings in case you arrive before check in. Clean and quiet as well.
Stayed 1 night in Sep 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked extremely last minute and It was very easy. The staff was incredibly kind and helpful. We got an upgrade and the room is very cute! Very walkable and many dining options. Cannot recommend enough!
Stayed 1 night in Oct 2024

8/10 Good

Aarzoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. 2 mins walk to the metro station. 5-10 mins walk to Sol.
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great central location but quiet

All in all happy with our stay in this hotel. Location was perfect in the middle of the city with walking distance to basically everything but on a quiet street so we could get proper sleep. The staff were very nice as well and after check out we could leave our luggage for the whole day at the hotel before leaving in the evening. Room was nice and the bed was very comfortable. The only minus is that there is no heating in the bathroom so the bathroom is pretty cold.
Stayed 2 nights in Feb 2024

8/10 Good

Farnoosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff. Juan at the front desk was super helpful and nice. The only thing that was not positive for us was that there was a slight off-putting smell in our room. Other than that it was very clean and walkable to almost all the spots we wanted to visit.
Stayed 3 nights in Sep 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Break

I enjoyed my stay at Crosstown ByPillow. The location was very good for South of the centre of madrid food and drink, but also only less than 5 mins to a metro stop which has line 1 which goes up through centro. I was initially given a room where the toilet flush wasn't working. After a failed attempt at fixing I was found a new room. Service at the front desk was always very friendly and helpful of all the people I encountered.
Stayed 2 nights in Nov 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great room, terrific staff, great location!
Stayed 2 nights in Nov 2025

10/10 Excellent

Reinaliz

Liked: Cleanliness, amenities
Todo excelente!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price and walkable to restaurants and coffee shops. It’s also a less than 5 minute walk to the subway station.
Stayed 4 nights in Jul 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Aug 2025