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BYPILLOW Crosstown

Property class: 3

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Photo gallery for BYPILLOW Crosstown

A hotel room with a bed, a TV, a wardrobe, and a window with curtains. - BYPILLOW Crosstown (Madrid)
A terrace with a round table and chairs, a striped sofa, and a small window. - BYPILLOW Crosstown (Madrid)
A modern hotel room with a wooden desk, two chairs, a black floor lamp, a large window with sheer curtains, and a black trash bin. - BYPILLOW Crosstown (Madrid)
A hotel entrance with a numbered door, a sign indicating the location, and a visible window. - BYPILLOW Crosstown (Madrid)
A modern interior with a yellow sofa, black and white striped wall, and colorful spherical decorations. - BYPILLOW Crosstown (Madrid)
A short walk from Plaza Mayor and Puerta del Sol, BYPILLOW Crosstown has plenty to offer. Stay connected with free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Economy Double Room

A hotel room with a bed, a TV, a wardrobe, and a window with curtains.

Economy Double Room

8.0 out of 10
Very good
(1 review)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Terrace

A hotel room with two beds, a TV, a sliding door, and a view of buildings outside.

Family Room, Terrace

  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room

A hotel room with two beds, a desk with a chair, a flat-screen TV mounted on the wall, and a window with curtains.

Family Room

9.6 out of 10
Exceptional
(5 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Triple Room

A hotel room with two beds, a large window with sheer curtains, a yellow accent wall, and a modern lamp.

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Superior Double Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Terrace

A hotel room with a bed, two wall-mounted artworks, a large window, and a TV on the wall.

Superior Double Room, Terrace

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Terrace

A hotel room with a bed, a dining table, chairs, a lamp, and a view of the city through the window.

Double Room, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

A hotel room with a bed, a table, and a chair.

Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

A hotel room with a large bed, a desk with a chair, a mirror, and a television.

Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

A hotel room with a bed, bedside table, lamp, and a wardrobe.

Single Room

9.2 out of 10
Wonderful
(9 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

About the neighborhood

Located in Madrid, BYPILLOW Crosstown is in the city center. Royal Palace of Madrid and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Movistar Arena or Bernabéu Stadium. Visit our Madrid travel guide
Map
Calle de Jesús y María 12, Madrid, 28012

What's nearby

  • A statue of a man and a child in a courtyard with buildings in the background.
    Plaza de Santa Ana
    6 min walk - 0.4 miles
  • A statue of a man on horseback in front of a red building with white windows and balconies.
    Plaza Mayor
    6 min walk - 0.4 miles
  • A covered market with ornate architecture and a large clock.
    San Miguel Market
    8 min walk - 0.5 miles
  • A statue of a bear holding a tree with the inscription "50 AÑOS EN SOL".
    Puerta del Sol
    8 min walk - 0.5 miles
  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    13 min walk - 0.7 miles

Getting around

  • Tirso de Molina Station
    2 min walk
  • Madrid (XOC-Atocha Train Station)
    17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    33 min drive

Restaurants

  • El Cinco De Tirso
    2 min walk
  • El Imparcial
    2 min walk
  • Pum Pum Bakery
    1 min walk
  • Taberna Tirso de Molina
    1 min walk
  • La parrilla de Galicia
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is BYPILLOW Crosstown pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at BYPILLOW Crosstown?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at BYPILLOW Crosstown?

Check-out is at 11:00 AM.

Where is BYPILLOW Crosstown located?

Located in Madrid Centro, this hostal is within a 10-minute walk of Plaza de Santa Ana, Plaza Mayor, and Puerta del Sol. Gran Via and Royal Palace of Madrid are also within 15 minutes. Tirso de Molina Station is only a 2-minute walk and La Latina Station is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

BYPILLOW Crosstown Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 160 out of 229 reviews
Rating 8 - Good. 44 out of 229 reviews
Rating 6 - Okay. 13 out of 229 reviews
Rating 4 - Poor. 11 out of 229 reviews
Rating 2 - Terrible. 1 out of 229 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-Room was very clean -great location -staff extremely helpful - loved the shower and facilities in restroom
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Great location
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The location is very convenient. The room was clean and the service was excellent.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, the staff were very generous and helpful. Location was perfect.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one hotel we would highly recommend! Very serviceable staff at all times, we were at the fourth floor and it was very quiet, the neighborhood is amazing and full of cafes, tabernas and other nice establishments, we would definitely recommend.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , nice rooms, great service and a good location
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Really small room, a little noisy (but we expected this for its location). Old renovated building No amenities but really well located in historical downtown Madrid. Overall it did the trick
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and great location with friendly staff
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple room. Very conveniently located, close to the subway and to the historic centre.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights at the hotel. The hotel was was immaculate, the bed and pillows comfortable, the shower just right and there was coffee in teh room. What more do you need!! As you step out of the front entrance, take a left and within a block there is a convenience store, and some restaurants. If you walk another half block there are two large grocery stores.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right in the center of Madrid and is easy to access to museums, restaurants and grocery stores. The hotel is very clean and front desk staff is friendly and helpful. air-conditioning works very well making visiting in hot summer day comfortable. The only thing I may complain is the lack of microwave in the room and lobby area.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Air conditioner room little hot. Other than that the stay was good.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room with one king and two twin beds worked well for our family of four. Cool trendy design. Only complaint was that the very slow shower drain as water came close to flowing over the shower edge. Everything else was great though. We especially appreciated the lockers, where we could leave luggage before and after checkout. Great diverse ethnic restaurant options in walking distance and also easy walk to shopping.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were better than expected having read previous review for this place. Aircon was working perfectly and much needed with it being 35 degrees outside. Staff were polite and helpful. Hostel was in walking distance to so many attractions and nice restaurants nearby and the bakery next door did delicious coffee! Would definitely stay here again. Free lockers to leave your luggage in on departure day also helped as we had a 9pm flight!
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
I arrived and realised I had forgotten my adaptor; the staff were kind and lent me one for the duration of my stay. The room doors have individual pin codes but mine didn't work so I was offered a card instead. Wifi signal was good. The room was very small but efficient; there was some noise from outside the corridor but not awful (room 212). The hotel is well located and close to Sol. Upon checkout I was able to leave my bag in the basement in a locker. Overall a positive stay.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
convenient location, friendly staff, good amenities and facilities including free lockers.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Good room sizes
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Great location, clean and comfortable
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an exceptional experience at ByPillow Hotel. From the very beginning, everything went smoothly, thanks to the helpful, informative, professional, and polite staff. One staff member who stood out was Javier at the front desk. He consistently went above and beyond, greeting us with a smile every morning and approaching us in a professional manner. He made us feel like we truly belonged there. Javier even exceeded our expectations by finding us an excellent hairdresser and making an appointment for us.
Stayed 12 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
great staff, friendly, convenient to met
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Many good bars and restaurants within walking distance. Close to the subway as well.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and facility was very clean. Beds were comfortable. Location is great—many shops and restaurants nearby. We were on the ground floor, so you could hear street noise as well as noise from the lobby. The hotel hadn’t switched to air conditioning yet, so no AC in the room and no fan—made the room stuffy. But on the whole, this was a good stay.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - near to a cafe, supermarket and metro stop and only a short walk right into the heart of Madrid but keeps you away from the hustle & bustle to give a quieter hub. Clean, modern, facilities exactly what you need! Staff very friendly and everything very easy to use!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Lots of restaurants around!!!!
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Liked: Staff & service
The room was clean & cool but very small with no outlook. Great central location, close to restaurants and shops.
Stayed 3 nights in Oct 2025