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Aparthotel

Boutique Urban Madrid Serrano

2.0 star property

Photo gallery for Boutique Urban Madrid Serrano

Desk, iron/ironing board, free WiFi, bed sheets - Boutique Urban Madrid Serrano (Madrid)
Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets - Boutique Urban Madrid Serrano (Madrid)
Desk, iron/ironing board, free WiFi, bed sheets - Boutique Urban Madrid Serrano (Madrid)
Desk, iron/ironing board, free WiFi, bed sheets - Boutique Urban Madrid Serrano (Madrid)
Exterior - Boutique Urban Madrid Serrano (Madrid)

Reviews

7.0 out of 10
Good

Apart-hotel

1 bathroomSleeps 226 sq m

Popular amenities

  • Kitchen
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
  • Business services

Add dates for prices

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Stovetop

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Towels provided

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 861 square feet of conference space
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a hospital
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 7 floors
  • 75 units

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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Smoking

Smoking is not permitted

Property payment types

Important information

Optional extras

  • Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

About the neighborhood

Located in Salamanca, a neighborhood in Madrid, this aparthotel is in the entertainment district and near a metro station. Royal Palace of Madrid and Puerta de Alcalá are notable landmarks, and travelers looking to shop may want to visit Paseo de la Castellana and Gran Via. Check out an event or a game at Bernabéu Stadium, and consider making time for Museo Nacional Centro de Arte Reina Sofía, a top attraction not to be missed. Visit our Madrid travel guide
View more Aparthotels in Madrid
Map
Diego De Leon 10, Madrid, 28006

What's nearby

  • Paseo de la Castellana
    Paseo de la Castellana
    1 min walk - 0.1 miles
  • U.S. Embassy
    2 min walk - 0.1 miles
  • Golden Mile
    2 min walk - 0.1 miles
  • ABC Serrano
    3 min walk - 0.2 miles
  • El Corte Inglés
    11 min walk - 0.6 miles

Getting around

  • Nunez de Balboa Station
    5 min walk
  • Madrid Recoletos Station
    19 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    18 min drive

Restaurants

  • Starbucks
    3 min walk
  • Asador de Aranda
    1 min walk
  • La Penela
    3 min walk
  • Arrogante Madrid
    3 min walk
  • Castizo
    2 min walk

Frequently asked questions

Is Boutique Urban Madrid Serrano pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Boutique Urban Madrid Serrano?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available from 11:00 PM– 7:00 AM for a fee of EUR 50.

What time is check-out at Boutique Urban Madrid Serrano?

Check-out is at noon.

Where is Boutique Urban Madrid Serrano located?

Located in Salamanca, this aparthotel is within 1 mi (2 km) of Paseo de la Castellana and Puerta de Alcalá. Bernabéu Stadium and Gran Via are also within 2 mi (3 km). Nunez de Balboa Station is 5 minutes by foot and Ruben Dario Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Boutique Urban Madrid Serrano Reviews

Reviews

Good

All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 99 out of 347 reviews
Rating 8 - Good. 92 out of 347 reviews
Rating 6 - Okay. 72 out of 347 reviews
Rating 4 - Poor. 45 out of 347 reviews
Rating 2 - Terrible. 39 out of 347 reviews

7.4

Cleanliness

8.2

Location

6.2

Staff & service

6.2

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Miren

Liked: Cleanliness, check-in, communication, listing accuracy
Communication with the staff was amazing. The room was clean and the location was very convenient
Stayed 1 night in Jun 2026
Verified

8/10 Good

Adriana De Jesus

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff excellent Location excellent
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

christel de ajuria

Liked: Cleanliness, amenities, property conditions & facilities, communication
The suites are amazona if you want to enjoy madrid is very close to restaurante and metro. Very clean in general was an amazing stay
Stayed 6 nights in Oct 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort, communication
Good basic place. Good location
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Vincent

Liked: Amenities, communication
Disliked: Cleanliness
+Wifi is free +a lot of supermarkets/bakerys/restaurants nearby +friendly staff +soap/shampoo given -Dirty towels -you can nearly hear everything through the walls -probably bed bugs
Stayed 5 nights in Jul 2025
Verified

6/10 Okay

Jessica

Liked: Cleanliness, amenities, communication
Disliked: Property conditions & facilities
The property was reasonably clean and the check-in was easy. The staff was very kind and helpful. One thing I have to say is that I got bit by bed bugs and I have never had this experience at a hotel or other stay.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Charlotte

Disliked: Cleanliness, amenities, property conditions & facilities
Excellent location, but the room had a cigarette smell. It wasn't very clean.
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

BERNAL ALBERTO

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is well located, the room is small but convenient. The shower area is much smaller than expected. The climate control was completely ruined and the wiring a hazard. The walls dirty and curtains misplaced. The staff courteously available. My advise is urgent renovation, other than that is a convenient executive choice
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Jose Angel

Liked: Cleanliness, communication
Disliked: Amenities
Very basic room no TV, AC not working properly. Good area with nice restaurant around
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, communication
Disliked: Amenities
Great location with a lot of trendy restaurants nearby. People eat their suppers so late but it's nice. Very relaxing and laid-back. Staffs are friendly.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Tung

Liked: Cleanliness
Meets basic needs for short stay during which you spend most of the day outside. The room has comfortable and clean bed. Clean shower. No breakfast is available. Can go the bar downstairs that opens at 0800. Can be loud late at night because of the bar.
Stayed 3 nights in Mar 2024
Verified

6/10 Okay

Marjorie

Liked: Property conditions & facilities
I stayed in a recently renewed flat. The area is beautiful and has many dining options. However, the flat was on the first floo and we had the a restaurant jurst below us, and Spaniards party until 4 a.m. every day, so we did not sleep. No soap or rags to do Dishes and basically nonsoace to eat. More than a flat this is a hotel room.
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Kate

Liked: Cleanliness, room comfort, communication

Good location in a better part of town.,

The room was spacious. Light fitting falling off the wall. Location good - not far from metro stations. Staff nice. Some confusion over breakfast- I had booked a room for 2, but when I went to get the ticket it was only for 1. My niece who is 17 counted as a child (!) But they amended the ticket. Also breakfast felt a little stingy - coffee and a pastry or cola cao (not thick chocolate) with tiny churros. Walls very thin - you can here all movement- take ear plugs! But for the location and comfy bed in a budget hotel it was good value.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Monika

Liked: Cleanliness, check-in, communication, listing accuracy
Conveniently located and clean
Stayed 7 nights in May 2026
Verified

4/10 Poor

LIGIA

Disliked: Cleanliness, check-in, communication, listing accuracy
It is not a hotel per se , it is more like apartments but nothing like the picures , we were charged 50 euros for a late check in because our flight got delayed , and we had to wait 45 minutes for someone to come open
Stayed 1 night in May 2026
Verified

10/10 Excellent

Beatriz

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location!
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Amaury

Spotless
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Maria

Liked: Property conditions & facilities, communication
Nice small hotel in Salamanca
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love this place we come back
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

MARIA JOSE

Liked: Cleanliness, room comfort, communication
Todo excelente
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Juan Carlo

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location of the property makes it very convenient to go everywhere. It is safe , quiet and very confortable
Stayed 6 nights in Sep 2022
Verified

10/10 Excellent

cesar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and comfortable room
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

GABRIEL

Liked: Cleanliness, amenities, property conditions & facilities, communication
Best value in Madrid. Heart of Barrio de Salamanca. Highly recommend it to everyone.
Stayed 10 nights in Jul 2022
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love it
Stayed 10 nights in Sep 2024
Verified

8/10 Good

Felix

Liked: Cleanliness, communication
Hotel is located in a good zone, easy to find, easy to check in. But the hotel is very basic. Good for one night or two. Big rooms no luxury. Seem outdated
Stayed 1 night in Feb 2025