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voco Madrid Retiro by IHG

Property class: 4

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2 restaurants, breakfast served - voco Madrid Retiro by IHG (Madrid)
Exterior - voco Madrid Retiro by IHG (Madrid)
2 restaurants, breakfast served - voco Madrid Retiro by IHG (Madrid)
Exterior - voco Madrid Retiro by IHG (Madrid)
2 restaurants, breakfast served - voco Madrid Retiro by IHG (Madrid)
Voco Madrid Retiro, an IHG Hotel, offers a peaceful setting with garden views near El Retiro Park. Guests can enjoy breakfast at two restaurants or relax at the coffee shop. In-room WiFi keeps everyone connected, and the attentive staff earns praise.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

9.6 out of 10
Exceptional
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Twin Bed (Madrid)

Suite, 1 Twin Bed (Madrid) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Twin Bed (Madrid)

  • 35 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(33 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premium Room

Premium bedding, in-room safe, desk, laptop workspace

Premium Room

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Retiro, a neighborhood in Madrid, voco Madrid Retiro by IHG is in a shopping district and near a metro station. Puerta de Alcalá and Royal Palace of Madrid are notable landmarks, and travelers looking to shop may want to visit Gran Via and San Miguel Market. Looking to enjoy an event or a game? See what's going on at Movistar Arena or Bernabéu Stadium. Visit our Madrid travel guide
Map
Calle Pez Volador 11, Madrid, Madrid, 28007

What's nearby

  • El Retiro Park
    El Retiro Park
    14 min walk - 0.8 miles
  • Movistar Arena
    Movistar Arena
    16 min walk - 0.9 miles
  • Panorama of Crossing the Calle de Alcala and Gran Via in Madrid
    Calle de Alcalá
    19 min walk - 1.0 mile
  • Puerta de Alcalá
    Puerta de Alcalá
    4 min drive - 1.4 miles
  • National Prado Museum
    National Prado Museum
    7 min drive - 2.2 miles

Getting around

  • Calanas Station
    4 min drive
  • Sainz de Baranda Station
    4 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    21 min drive

Restaurants

  • La Rollerie
    7 min walk
  • Cafetería Gost Lira
    7 min walk
  • Cervecería Cruz Blanca
    8 min walk
  • Restaurante el Paleto
    8 min walk
  • Kaffeeina
    8 min walk

About this property

voco Madrid Retiro by IHG

Upscale hotel near El Retiro Park
Located close to Movistar Arena, voco Madrid Retiro by IHG provides a terrace, a coffee shop/cafe, and a garden. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and garden views. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and car rentals on site.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and tour/ticket assistance
  • A 24-hour front desk, a front-desk safe, and luggage storage
  • Wedding services, meeting rooms, and a TV in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 361 rooms feature comforts such as premium bedding and pillow menus, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, free infant beds, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 26 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 23 for adults and EUR 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • The Garden Restaurant

Things to do

  • 24-hour gym
  • TV in common areas
  • Winery release events

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Built in 1970
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 23 for adults and EUR 23 for children
  • Self parking fee: EUR 26 per day
  • Pet fee: EUR 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is voco Madrid Retiro by IHG pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 40 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 26 per day.

What time is check-in at voco Madrid Retiro by IHG?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at voco Madrid Retiro by IHG?

Check-out is at noon. Late check-out is available for EUR 40 (subject to availability).

Where is voco Madrid Retiro by IHG located?

Located in Retiro, this hotel is within 1 mi (2 km) of Hospital Gregorio Maranon, El Retiro Park, and Movistar Arena. National Prado Museum and Gran Via are also within 3 mi (5 km). Sainz de Baranda Station is only a 4-minute walk and Conde de Casal Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

voco Madrid Retiro by IHG Reviews

8.8

Excellent

9.2

Cleanliness

8.2

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 538 out of 1001 reviews
Rating 8 - Good. 352 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and friendly. Check in and check out was easy, location was close to metro station. Room was very clean and regularly serviced. They had water available at all times, even sparkling water, and breakfast was delicious with many great options! If you haven’t already tried this hotel, it’s worth it!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, that was super helpful and attentive. Restaurants in the hotel open late for dinner but can also walk to local places. Sites reachable by both bus and train.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Anastacia

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff were very pleasant, we really enjoyed our stay Thank you!!!
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Mercy

Liked: Cleanliness, amenities, property conditions & facilities
Amazing, helpful staff (special shoutout to Freddie who made my check in experience so smooth). Lovely room and really nice facilities. I’d recommend this hotel to anyone, it was perfect for my stay in Madrid
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities
Room was wonderful and the bed was super comfortable!. Staff was friendly.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Alla

Liked: Cleanliness, property conditions & facilities
Clean rooms, attentive staff
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

anne-marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay away from city center but close enough to walk to sights
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Mr Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with easy access to city centre
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

György

Liked: Cleanliness, staff & service, amenities
Good service 👍
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

kamil

Liked: Cleanliness, amenities, property conditions & facilities
Room spotless Staff courtice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely throughout my stay - helpful, efficient, and friendly. Everywhere was clean and well-run, and the breakfasts were excellent! The hotel is in a quiet road, so no trouble getting a good night's sleep. I look forward to returning for another stay.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Gerardo Isaí

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and quiet place
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Abdulaziz

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very welcoming. They left a welcome note and a small gift upon arrival, which was a nice touch. The staff were very friendly and helpful. The rooms are clean, spacious, and housekeeping is done daily. The hotel is not very close to the city center, but it’s only a 2-minute walk to the nearest metro station. I recommend asking the concierge for the shortcut to the metro, as Google Maps shows a 10-minute walk while the shortcut is much faster.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
did not eat breakfast The place was great location, kindness, friendly staff, all of it top
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, accommodating staff, clean quiet room, with good food.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and location is in a quiet residential area
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Anindya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous, lots of complimentary goodies in the room. Very well maintained & nice hotel.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to sights and shopping.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Very nice hotel. Well kept. Room was larger than your average hotel room. Big bathroom. Bath towel where big and very soft. The toiletries where high quality.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

NASSER

Receptions staff nice
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay

Short stay before heading home. The hotel staff was amazing and the rooms were comfortable
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

MyLinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good location.
Stayed 3 nights in May 2024
Verified

6/10 Okay

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, location good, staff excellent. My objection was the absolute horrific smell in the lobby, sewer smell that permeated the building. Our stay was 7 nights and never once was there relief from smell.
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's confortable hotel. The size of the room is good, also is clean and the restroom has a good shower.
Stayed 1 night in Jan 2025
Verified

8/10 Good

ESTEBAN

Liked: Cleanliness, staff & service
Nice hotel, location a bit far from the center. The staff is great, breakfast is very good.
Stayed 3 nights in May 2024