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Arenal Suites Gran Vía

4.0 star property

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Exterior - Arenal Suites Gran Vía (Madrid)
Family Apartment, 2 Bedrooms, City View (1) | View from room - Arenal Suites Gran Vía (Madrid)
Family Apartment, 2 Bedrooms, City View (2) | Bathroom | Shower, free toiletries, hair dryer, towels - Arenal Suites Gran Vía (Madrid)
Family Apartment, 2 Bedrooms, City View (2) | Down comforters, in-room safe, soundproofing, free WiFi - Arenal Suites Gran Vía (Madrid)
Exterior - Arenal Suites Gran Vía (Madrid)
Close to Gran Via and Puerta del Sol, Arenal Suites Gran Vía has plenty to offer. Stay connected with free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Apartment, 2 Bedrooms, City View (2)

Family Apartment, 2 Bedrooms, City View (2) | Down comforters, in-room safe, soundproofing, free WiFi

Family Apartment, 2 Bedrooms, City View (2)

  • City view
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment, 1 Bedroom (3)

Deluxe Apartment, 1 Bedroom (3) | Down comforters, in-room safe, soundproofing, free WiFi

Deluxe Apartment, 1 Bedroom (3)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Business Apartment, 1 Bedroom (6)

Business Apartment, 1 Bedroom (6) | Down comforters, in-room safe, soundproofing, free WiFi

Business Apartment, 1 Bedroom (6)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Business Studio (8)

Business Studio (8) | Down comforters, in-room safe, soundproofing, free WiFi

Business Studio (8)

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Business Apartment

Business Apartment | Down comforters, in-room safe, soundproofing, free WiFi

Business Apartment

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Madrid, Arenal Suites Gran Vía is in the city center. Royal Palace of Madrid and Plaza de Callao are notable landmarks, and some of the area's popular attractions include Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
View more Apartments in Madrid
Map
Silva 14, Planta 1, Madrid, 28004

What's nearby

  • Gran Via
    Gran Via
    1 min walk - 0.0 miles
  • Plaza de España - Princesa
    Plaza de España - Princesa
    2 min walk - 0.1 miles
  • Plaza de Callao
    Plaza de Callao
    2 min walk - 0.1 miles
  • Puerta del Sol
    Puerta del Sol
    8 min walk - 0.5 miles
  • Plaza Mayor
    Plaza Mayor
    10 min walk - 0.6 miles

Getting around

  • Santo Domingo Station
    2 min walk
  • Madrid Principe Pio Station
    19 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    22 min drive

Restaurants

  • Five Guys
    2 min walk
  • Honest Greens Gran Vía 52
    1 min walk
  • Papizza
    2 min walk
  • Carl's Jr
    1 min walk
  • KFC
    1 min walk

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV

Laundry

  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Guidebooks
  • Housekeeping available once per stay
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 8 units
  • Bicycle rentals
  • Soundproofing

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 9:00 PM and 3:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
HRN: VT-8071; VT-8072; VT-8073; VT-8602; VT-8603; VT-8776; VT-8793; VT-8794

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 20 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 9:00 PM and 3:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Arenal Suites Gran Vía pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Arenal Suites Gran Vía?

Check-in start time: 3:30 PM; Check-in end time: 9:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 9:00 PM–3:00 AM for a fee.

What time is check-out at Arenal Suites Gran Vía?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Arenal Suites Gran Vía located?

Located in Madrid Centro, this apartment building is steps from Teatro La Strada Gran Via, Gran Via, and Plaza de Callao. Puerta del Sol and Royal Palace of Madrid are also within 10 minutes. Santo Domingo Station is only a 2-minute walk and Callao Station is 3 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Arenal Suites Gran Vía Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Location

9.2

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 169 out of 225 reviews
Rating 8 - Good. 44 out of 225 reviews
Rating 6 - Okay. 6 out of 225 reviews
Rating 4 - Poor. 3 out of 225 reviews
Rating 2 - Terrible. 3 out of 225 reviews

Reviews

Verified

10/10 Excellent

Julissa

Liked: Cleanliness, check-in, communication, listing accuracy
Great location. Close to everything. Walked everywhere. The place was super cute and very clean. Would definitely rent there again.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Lyn

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartments were lovely and clean. They have everything you need for a comfortable stay.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Lavanya

Liked: Cleanliness, check-in, communication, listing accuracy
Great location. Apartment was neat and well kept. Cristian was extremely helpful. I appreciate his prompt communication via whats app.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jack

Liked: Cleanliness, check-in, communication, listing accuracy
We had a wonderful stay at Arenal Apartments. This was our second time and we will definitely be back! Excellent location just off Gran Via with lots of shops and restaurants nearby including a 24hr carrefour which is handy. The hosts were amazing, accommodating an early check in and storing luggage for us when checking out so we could continue enjoying Madrid. The apartment is clean, spacious and modern with all the amenities you need for a great stay. Very comfortable beds too! In short, I’d highly recommend.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Guillaume

Liked: Cleanliness, room comfort, communication
Ideally located. Very clean and spacious.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Dana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place, location was perfect!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, room comfort, communication
Vero nice place and very good location
Stayed 3 nights in May 2024
Verified

8/10 Good

Alison

Liked: Cleanliness, amenities, property conditions & facilities, communication
This apartment is very well located, with plenty of bars, restaurants, and shopping options nearby. Transport is simple, with taxis and public options easily accessible. Just note that there isn’t an onsite reception, so you’ll need to coordinate a time to meet for key collection.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, room comfort, communication
Fantastic apartment, great location and the people message you direct with clear instructions. Happily advise this place to other people 😁
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, property conditions & facilities, communication
Remodeling very comfortable good location !!
Stayed 8 nights in Jul 2024
Verified

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities, communication
The suites were clean, modern and spacious. Customer service was good. Highly recommend.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Luz

Liked: Cleanliness, room comfort, communication

Great place near Centro

This was our first stop on a 3 week vacation starting off in Madrid. I chose this place because of its proximity to Central Madrid and different ways to commute. The place was very comfortable and clean with a lot of attention from Christian. We are beyond thankful for his attention.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Joan

Liked: Cleanliness, amenities, property conditions & facilities, communication
The place was fantastic - HUGE and right in the middle of old town on the Grand Via. Everything we wanted to see was in walking distance. The space was clean, comfortable and with two bathrooms, perfect for 3/4 people, although we were only 2. Christian was an amazing host meeting us there and giving us lots of insider tips on restaurants and sights. I would definitely stay there again!
Stayed 5 nights in May 2024
Verified

10/10 Excellent

JASON B

Liked: Cleanliness, property conditions & facilities, communication
The property managers, Christian and Maria, looked after all of our needs. Christian even gave us some nearby sightseeing options. This apartment was within walking distance of a lot of attractions. I highly recommend this accommodation.
Verified

10/10 Excellent

Anna Liza

Liked: Cleanliness, room comfort, communication

Excellent apartment

Great location, really friendly and helpful manager who meets you as soon as you arrive and gives you all the necessary info. Apartment is beautiful and in excellent condition. They were really helpful when checking out too, keeping the luggage safe and booking a taxi for us. Will definitely be back! Highly recommended!
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

viviana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Meters from La Gran Via but very quiet unit. Check in was easy . We had everything we needed for a 4 night stay. They change our towels after our second night and replenished the coffee pods. Safe are with easy access to public transportation, dining and shopping. I would definitely recommend
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Bill

Liked: Cleanliness, property conditions & facilities, communication
Fantastic spot to stay just a few metres from Gran via and 10 minutes or less walk to lots of great food. The street is a bit noisy late night early morning when some partiers pass by but it's only a minor inconvenience for a few minutes a night. The apartment we had was large clean and beautiful with clean towels daily in the 2 modern bathrooms. Highly recommend!
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Ximena

Liked: Cleanliness, property conditions & facilities, communication
The apartment is perfectly situated in the middle of everything you want in Madrid. We had access to all grocery stores and restaurants within 2 blocks. We also had at least 4 theatres within 2 blocks of the apartment. The apartment itself was a pristine, modern and very clean place with all the requirements anyone would need for long or short stays. The Host was super pleasant, helpful and gave us the confidence to be relaxed for the week long stay we had there. We will definitely recommend this Host to anyone traveling to Madrid and we will definitely use this same Host in any future visits to Madrid.
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Sara

Liked: Cleanliness, amenities, property conditions & facilities, communication
This appartment building lies perfect in an alley from Gran Via, near Plaza Callao. Walking distance to most of what you want to see. Very clean appartment, and perfect service by the staff even though I was delayed and arrived in the middle of the night. The only thing I didn’t love was the alley at night, quite dark and a little scary. But otherwise the location is perfect!
Stayed 7 nights in Oct 2023
Verified

10/10 Excellent

Xianghong

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a great time staying at Arenal Gran Via. Our host Maria contacted us ahead of time and asked us about our arrival time. She sent me detailed directions before our arrival. We were allowed to store our luggage in our room even before the check in time. Upon departure, she helped store our luggage and called the taxi. She was very responsive and usually replied within a few minutes. The property is clean, safe and conveniently located at a central location. We will definitely stay here again!
Stayed 2 nights in Dec 2023
Verified

2/10 Terrible

Ronald

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Arenas Suites was as advertised in cleanliness , location etc . There was a power failure that lasted 24 hours during our stay so no lights , hot water , fridges , cell phone charging etc . The hotel offered to refund us one night of our stay while we were still onsite but now 6 weeks later they have denied the refund through Expedia . I cannot recommend a property that would not follow through on their word as it shows an overall lack of integrity
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Fraz

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good points: Excellent communications and updates from Christian، he is someone who know his work and possess great manners، communication and hospitality skills Location: Come out of Apartment and you are in Gran Via، where life exits، all shopping and eating places near by Bed mattresses were of good quality، comfortable and great for good night sleep۔ Not so good points: WIFI was not good، ended up using my mobile network internet، also effected streaming on smart TV Property needs up-grading، path from room to exit door had bad smell، lifts also had same issues، wear and tear easily visible on the floor، walls I am sure if lanlord upgrades building he will definitely get better rent out rates considering everything else was fantastic and was maintained well otherwise۔
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Terence

Liked: Cleanliness, check-in, communication, listing accuracy
The location was great for access to Gran Via and the rest of Central Madrid. The apartment was very clean.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, check-in, listing accuracy
Excellent location. Lovely spacious apartment. Our receptionist went above and beyond to make sure we found our way to the property. Communication was perfect!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, clean and nice amenities. Only that it was a little bit hard to find if visited the first time.
Stayed 4 nights in Sep 2025