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Arc House Madrid

1.0 star property
Hotel connected to a rail/subway station in Madrid

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Arc House Madrid sits in the heart of Madrid with free in-room WiFi that keeps guests connected. The convenient location puts visitors within walking distance of Gran Via and Plaza Mayor, making it easy to explore the city's most famous landmarks.

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

Double Room, Shared Bathroom

Highlights

Air conditioning
Heating
6 bathrooms
Daily housekeeping
Wardrobe or closet
  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for One bed in a Mix Shared Dormitory for maximum 10 people

Free WiFi, bed sheets

One bed in a Mix Shared Dormitory for maximum 10 people

Highlights

Air conditioning
Heating
3 bathrooms
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for One bed in a Mix Shared Dormitory 12 people

Free WiFi, bed sheets

One bed in a Mix Shared Dormitory 12 people

Highlights

Air conditioning
Heating
3 bathrooms
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for One bed in a Mix Shared Dormitory for 8 people

Free WiFi, bed sheets

One bed in a Mix Shared Dormitory for 8 people

Highlights

Air conditioning
Heating
3 bathrooms
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for One bed in a Mix Shared Dormitory for 6 people

Free WiFi, bed sheets

One bed in a Mix Shared Dormitory for 6 people

Highlights

Air conditioning
Heating
3 bathrooms
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for One bed in a Mix Shared Dormitory for 4 people

One bed in a Mix Shared Dormitory for 4 people | Free WiFi, bed sheets

One bed in a Mix Shared Dormitory for 4 people

Highlights

Air conditioning
Heating
3 bathrooms
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for One bed in a Female Shared Dormitory for 8 people

Free WiFi, bed sheets

One bed in a Female Shared Dormitory for 8 people

Highlights

Air conditioning
Heating
3 bathrooms
Daily housekeeping
  • Sleeps 1
  • 1 Twin Bunk Bed

Deluxe Room, 1 Queen Bed

Highlights

Air conditioning
Heating
Private bathroom
3 bathrooms
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

Basic Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
3 bathrooms
Daily housekeeping
Wardrobe or closet
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the neighborhood

Map
CALLE DE LA VICTORIA 2, Madrid, Madrid, 28002

What's nearby

  • Puerta del Sol - 1 min walk - 0.1 miles
  • Calle de Alcalá - 1 min walk - 0.1 miles
  • Plaza de Santa Ana - 2 min walk - 0.1 miles
  • Gran Via - 5 min walk - 0.3 miles
  • Plaza Mayor - 8 min walk - 0.5 miles

Getting around

  • Sol Station - 2 min walk
  • Madrid Recoletos Station - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Museo del Jamón - ‬1 min walk
  • ‪La Casa del Abuelo - ‬1 min walk
  • ‪La Birra Bar - ‬1 min walk
  • ‪Lhardy - ‬1 min walk
  • ‪La Fontana de Oro - ‬1 min walk

About this property

Arc House Madrid

Hotel near Puerta del Sol
Close to Gran Via and Plaza Mayor, Arc House Madrid has plenty to offer. Guests can connect to free in-room WiFi.
Other perks include:
  • Express check-out, tour/ticket assistance, and luggage storage
  • A vending machine, smoke-free premises, and concierge services
  • A TV in the lobby and multilingual staff
Room features
All guestrooms at Arc House Madrid boast comforts such as air conditioning, as well as amenities like free WiFi.
Other conveniences in all rooms include:
  • Heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • No elevator
  • Well-lit path to entrance

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 3 detached shared bathrooms
  • Hair dryer (on request)

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: EUR 10 for check-in between 10:00 AM and 10:30 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 4
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-in fee: EUR 10 for check-in between 10:00 AM and 10:30 AM
  • Late check-out fee: EUR 4 (subject to availability)
  • Towels fee: EUR 3 per person, per stay (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Alcohol is not permitted at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Arc House Madrid Hotel
Arc House Madrid Madrid
Arc House Madrid Hotel Madrid

Frequently asked questions

Is Arc House Madrid pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Arc House Madrid doesn't offer parking.

What time is check-in at Arc House Madrid ?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available from 10:00 AM– 10:30 AM for a fee of EUR 10.

What time is check-out at Arc House Madrid ?

Check-out is at 10:00 AM. Late check-out is available for EUR 4 (subject to availability).

Where is Arc House Madrid located?

Located in Madrid Centro, this hotel is steps from Calle de Alcalá and Puerta del Sol. Gran Via and Plaza Mayor are also within 10 minutes. Sol Station and Sevilla Station are within a 5-minute walk.

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Arc House Madrid Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 46 out of 96 reviews
Rating 8 - Good. 16 out of 96 reviews
Rating 6 - Okay. 6 out of 96 reviews
Rating 4 - Poor. 5 out of 96 reviews
Rating 2 - Terrible. 23 out of 96 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Cleanness safety and great find
Stayed 3 nights in Nov 2025

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Jul 2025

2/10 Terrible

Mariana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
could not check in since there was nobody in the front desk and no contact information. other guests told me they stayed outside all night
Stayed 1 night in Oct 2025

2/10 Terrible

Diego

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2025

10/10 Excellent

anmar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2025

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty shower was shared between 10 rooms and ran out of hot water every day. Staff were terrible difficulty and hard to deal with. I would avoid this hostel is possible. However the location and neighborhood was incredible absolutely loved Madrid and would highly recommend but do not stay here. Laundry machines was broken, kitchen appliances did not work, staff “worked” a few hours a day check in was impossible check out was difficult and they tried to change you extra for everything.
Stayed 3 nights in Nov 2025

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly helpful staff in very convenient location
Stayed 3 nights in Dec 2024

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to check in late but the staff made it super easy for me and were very friendly and welcoming
Stayed 1 night in Aug 2023

10/10 Excellent

Loraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Nov 2024

8/10 Good

Kaila

Liked: Cleanliness, property conditions & facilities
Good hostel experience, unfortunately the other guests in the room were a little obnoxious. . .
Stayed 3 nights in Jun 2023

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property never allowed me to stay they would not open the door worst experience ever
Stayed 2 nights in Aug 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy and really bad customer/front desk service
Stayed 1 night in May 2024

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, property conditions & facilities
I wrote explaining I was not going to be able to show and please change the Reservation or Canceled they Never got back to me, not even for being polite
Stayed 1 night in Feb 2025

8/10 Good

patricia evangelina

Liked: Staff & service
The first was extremely cheap, and we all just needed to be there for hours (we didn't stay overnight), so we chose a shared room. It is a budget hotel, so yes, it is going to smell funny, the bathrooms won't be very clean and tidy, and you won't have any fancy accommodations, furniture, or pretty much anything else. So it works for us, but I won't stay longer than one night.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE IF YOU VALUE SLEEP AND PEACE OF MIND!!! The staff was incredibly argumentative and gave multiple misrepresentations and tried to charge me for things that did not exist as possibilities to be charged for. They will blame it on not understanding. I never got more than three hours of sleep here. In addition to the noise from the street below (the room has very poor soundproofing) and the other guests' loud snoring, I also would have to flick away bugs from my bed while I lay awake at night. They do not have ample restroom facilities either. After the men's shower flooded, I was told I had to use the women's shower. Moreover, they shut off the water in the only bathroom, meaning the toilets could not flush and I could not wash my hands. Paying an extra amount to purchase a new hotel and check out early was well worth it for my health and sanity.
Stayed 3 nights in May 2025

2/10 Terrible

Armand

We suffered discrimination in this hostel because we are Iranian and as Iranians we don’t have credit cards on our name. we planning to sue them. As Iranians we are victims of geopolitical pressure not allowing us to have access to international cards and this hostel took our money and rejected us for our lack of rights as Iranians. This is racism at his best
Stayed 1 night in Jul 2023

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad and unprofessional service

2/10 Terrible

Zane

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First off there is NOT A/C in the rooms so having 12 people in a room during 30 degree heat was brutal and what added salt to the wound is that the only source of comfort provided was a wool blanket, as if that would be of use. The mattress is about 2 inches thick and you can feel the metal bars press on your spine as you lay down. Whats worse in the metal bars making the bunk bed are so cheap that when the person on the top or bottom bunk so much as readjusts their sleeping position, it shakes the whole bed. I understand hostel aren’t meant to be luxurious by any sort, but I would describe this experience something closer to psychological torture than a place to stay. At about 5am I gave up on trying to sleep and hung out in the common space until things in the area began to open. The couch was more comfortable than the bed. Would have rather slept on that. The staff was friendly and helpful though.
Stayed 1 night in May 2024

2/10 Terrible

Robin

Disliked: Cleanliness, amenities, property conditions & facilities
Es gab kaum Geschirr und Besteck Misskommunikation
Stayed 8 nights in Nov 2025

6/10 Okay

Leticia

Liked: Cleanliness, amenities, property conditions & facilities
La habitación el aire acondicionado
Stayed 3 nights in Oct 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
No vi los viñedos lo demas gracias
Stayed 1 night in Oct 2025

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
sobrevenden las habitaciones, y la administración indica que para reclamar el reembolso de lo previamente pagado, nos comuniquemos con el medio por el cual hicimos la reserva. El reembolso nos fue denegado por ambas partes, sin haber utilizado el servicio. Por está razón, nos quedamos en la calle buscando otro hotel en la noche.
Stayed 1 night in Oct 2025

10/10 Excellent

Maki

Liked: Cleanliness, staff & service, property conditions & facilities
Muy caro
Stayed 1 night in Oct 2025

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy accesible y cómodo
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien situer personnelle tres sympas Propre
Stayed 10 nights in Jul 2025
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Policies

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