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AmaziNN Collection Madrid Plaza Mayor

Property class: 3

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Photo gallery for AmaziNN Collection Madrid Plaza Mayor

A modern hotel room with a large bed, a desk, a TV, and a bathroom. - AmaziNN Collection Madrid Plaza Mayor (Madrid)
A row of multi-story buildings with balconies, a church with intricate architecture, and a street with trees and a sidewalk. - AmaziNN Collection Madrid Plaza Mayor (Madrid)
A row of colorful buildings with balconies, a clear sky, and a street in the background. - AmaziNN Collection Madrid Plaza Mayor (Madrid)
A reception desk with a sign reading 'AMA ZINN collection,' a staircase with a railing, and a floor lamp. - AmaziNN Collection Madrid Plaza Mayor (Madrid)
A modern meeting room with a glass table and chairs, a dark textured wall, and a fish mural. - AmaziNN Collection Madrid Plaza Mayor (Madrid)
A short walk from Plaza Mayor and Puerta del Sol, AmaziNN Collection Madrid Plaza Mayor has plenty to offer. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Room service

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room

A modern hotel room with a large bed, a desk, and a chair.

Double Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Single Room

A hotel room with a marble ceiling, a bed with white bedding, a desk with a computer, a small kitchenette, and a nightstand with lamps.

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free wired internet

View all photos for Deluxe Apartment

A modern hotel room with a large bed, wooden flooring, a marble-patterned ceiling, and a view of the outdoors.

Deluxe Apartment

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Suite, Balcony

A modern hotel room with a large bed, a flat-screen TV, a desk, and a seating area with a chair and table.

Deluxe Suite, Balcony

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Deluxe Apartment, 2 Bedrooms

A modern bedroom with a large bed, a red chair, a white side table, and a nightstand with lamps.

Deluxe Apartment, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Penthouse

A modern bedroom with a skylight, a bed with white linens, and a desk with a chair.

Penthouse

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

About the neighborhood

Located in Madrid Centro neighborhood, AmaziNN Collection Madrid Plaza Mayor is connected to a rail/subway station. Royal Palace of Madrid and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Calle de atocha 8, Madrid, 28012

What's nearby

  • A statue of a man on horseback in front of a red building with white windows and balconies.
    Plaza Mayor
    2 min walk - 0.1 miles
  • A statue of a man and a child in a courtyard with buildings in the background.
    Plaza de Santa Ana
    3 min walk - 0.2 miles
  • A statue of a bear holding a tree with the inscription "50 AÑOS EN SOL".
    Puerta del Sol
    3 min walk - 0.2 miles
  • A covered market with ornate architecture and a large clock.
    San Miguel Market
    5 min walk - 0.3 miles
  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    8 min walk - 0.5 miles

Getting around

  • Tirso de Molina Station
    4 min walk
  • Madrid (XOC-Atocha Train Station)
    19 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    34 min drive

Restaurants

  • Maestro Churrero
    2 min walk
  • La Casa de Las Torrijas - As de los Vinos
    3 min walk
  • Corner Cafe
    2 min walk
  • Brunchit - Mayor
    1 min walk
  • Arabay Coffee Madrid
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily on-the-go breakfast available 7:30 AM to 10:30 AM for a fee: EUR 13 for adults and EUR 13 for children

Things to do

  • TV in common areas

Family friendly

  • In-room kitchen
  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services

Business services

  • 2 meeting rooms
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Minibar
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for to-go breakfast: approximately EUR 13 for adults and EUR 13 for children
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is AmaziNN Collection Madrid Plaza Mayor pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 30 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at AmaziNN Collection Madrid Plaza Mayor?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at AmaziNN Collection Madrid Plaza Mayor?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is AmaziNN Collection Madrid Plaza Mayor located?

Located in Madrid Centro, this hotel is within a 5-minute walk of Plaza Mayor and Puerta del Sol. Gran Via and National Prado Museum are also within 15 minutes. Tirso de Molina Station and Sol Station are within a 5-minute walk.

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Reviews

AmaziNN Collection Madrid Plaza Mayor Reviews

8.0

Very Good

8.8

Cleanliness

7.6

Amenities

6.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 16 out of 28 reviews
Rating 8 - Good. 5 out of 28 reviews
Rating 6 - Okay. 2 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 4 out of 28 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good and great location.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lication to historical places. Decent size property , easioy accessible to all tourist attractions
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were great mattresses and pillows super comfortable -bathrooms was perfect , small kitchen was a bonus. Laundry was available on upper floor-the location was very convenient !!!
Stayed 4 nights in Mar 2026
Verified review

2/10 Terrible

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The room was nice. Smelt like sewer. I contacted property they took for ever to respond. Then they send a maintenance guy to fix it. He said he fixed it. Next day tell them it still smells. Ask for another room. They said while I was out of my room a maintenance guy came again and fixed it. When I got back to room they night still smelled of sewer. Try to let them know and checked out the next morning. Their communication sucked from the beginning of checking in.
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
The building was nice and well maintained. With the online check in, i was sent an email with the code to enter the main door and upstairs door. I was not sent my room number and spent an hour outside the doorway on the floor of my room sending WhatsApp messages and trying to call the management. No one answered for at least 45 minutes. Once this was resolved all was okay until one evening there was flood from the bathroom above, showering my bathroom with water for awhile. Again, I tried to call and send messages and finally after nearly an hour they resp onded by Message that someone would come to bring me extra towels. On my last morning the smoke alarm went off and rang for an hour until someone came from another building to turn it off. Many of the other guests made our ways down to the street concerned and not knowing what was going on. All of us had sent messages and no response came until an hour or so, saying the alarm went off because someone had been smoking in their unit. I was packing to check out and losing this hour for the fire alarm was inconvenient and concerning. I would not recommend staying in a place where the management is virtual and slow to respond with inconsistent responses. It did not inspire confidence and in the end I did not feel safe in such a place. I had a seven day stay and asked for some clean towels and that the garbage be emptied and was told i would have to pay 40 euros for an entire housekeeping service for the room.
Stayed 7 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
⭐ 1/5 — Do not stay here I want to save anyone considering this property the experience I had. I arrived just before midnight to find my access code only worked for the building entrance — not my floor or my room. With no staff on site, I spent 90 minutes on the phone being asked to send photos, videos, and confirm my details multiple times before someone eventually opened my door remotely. I was promised a follow-up call with a fix. It never came. The next morning the fire alarm went off at around 08:30. Again, no staff, no fire marshal, nobody responsible for the building. I evacuated and stood outside for close to an hour while the alarm continued sounding. Eventually a cleaner arrived, switched it off, and walked away — no investigation, no explanation, no confirmation it was safe to go back in. I then couldn't get back into my room and spent another 30 minutes on the phone. Later I was called and told to pack up and move to a different building entirely. In the first 12 hours of my stay, I spent more than half of that time on the phone, in corridors, outside during a fire alarm, or moving my belongings. The fire alarm situation alone should give anyone pause. A 45-minute alarm with no trained staff and no all-clear before guests re-entered is not just poor service — it is a serious safety concern. Hotels.com, who I booked through, were unable to get a response from the property when I raised a formal complaint. Make of that what you will. Avoid.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es totalmente autónomo. Pero personalmente funcional. Y la hubicacion excelente
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização é muito boa, o apartamento é ótimo também… mas não entendo não ter um filtro de água e um espelho fora do banheiro. Foram os pontos que faltam pra melhorarem…
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Posizione strategica a ridosso di Plaza Mayor.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alojamiento ubicado en una zona bastante céntrica, a pocos pasos de la plaza mayor. La habitación contaba con un baño bastante amplio y limpio, así como con una cocineta bastante conveniente. Todo se encontraba en buenas condiciones y muy limpio. El check-in autónomo es bastante práctico, sobre todo para no estar presionado en caso de llegar tarde a la ciudad.
Stayed 5 nights in Apr 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service
Não nos deixaram entrar uma hora antes com pretexto de limpeza do apartamento e ao entrarmos o quarto estava sujo e sem limpeza alguma. Fizemos contato e pela primeira vez nos atenderam pelo WhatsApp. O endereço da acomodação não aparece no app de transporte tendo dado em outro local. Resumo: muito bem localizado mas a equipe muito ruim de atendimento e não nos atenderam a contento. Tivemos uma estadia boa mas o início foi muito ruim.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Positiv: Die Lage ist phantastisch, 1 min vom Plaza Mayor weg mitten im Herzen von Madrid. Hübsches Zimmer, modern, kleine Küche, schönes großes Bad. Negativ: Sehr hellhörig, man hört jedes Wort vom Nachbarn. Kein Shampoo oder Duschgel, innerhalb 1 Woche kein Handtuchwechsel oder Zimmerreinigung.
Stayed 5 nights in Apr 2026
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Cleanliness
Llegamos a las 22h y la habitacion estaba completamente sin arreglar, el baño aun con indicios que se acababan de duchar. No paso limpieza, luego hemos estado mi pareja y yo 30 minutos en el telefono para que jos co siguieran otra habitacion en otro hotel cercano. Muy amable el tipo del telefono pero tomo tiempo. Luego toco llamar de nuevo para que abrieran remotamente y eso tomo otra media hora. Luego al salir a cenar no podian darme codigo asi que tuve que volver a llamar para que abrieran. Ningun gensto por parte del serviocio al cliente por todos los inconvenientes, ni descuento ni nada. La primera habitacion nos gusto mucho, la segunda mas o menos. Super céntricos.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kjøkkenet var ok. Litt trangt. Men fungerer. Naboene bråkte. Man kan høre naboene snakke. Ingen treningsstudio. Brannalarmen gikk og gikk. Men ingen røyk og ingen brann. Overalt det gikk bra.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El sitio es de pelicula,en el centro mitico de madrid y la reforma hecha con inteligencia y buen gusto volveremos
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Stayed 2 nights in May 2026
Verified review

8/10 Good

Stayed 10 nights in Apr 2026
Verified review

2/10 Terrible

Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Stayed 1 night in Apr 2026