Madisonville Vacations

The suite was very clean. The beds all appeared VERY new... possibly from Amazon.. & they were EXTRA FIRM. The fridge and stove top were a plus, but there are no utensils, cookware, plates, etc. The staff was friendly enough... I felt rushed to sign everything at check-in. I understand the desire for a swift experience, but there's a fine line between that & hurrying up to get me out of your hair. It was hard to catch someone at the desk--we saw the window closed more than open. We requested a couple of extra towels as there were 3 women in our group & they needed one for their hair. That was a no go. They only gave towels if we brought them the existing ones. There were no hand towels. The location was a bit secluded which was nice in Cleveland and easily accessible. We might consider staying here again for the price & cleanliness, but we'd bring our kitchen supplies & extra towels.

Nice roomy cool feel. Staff helpful. Cool to have living room and full kitchen

First receptionist not very good, Did not program my room keys well. And he left front desk w/o an attendant. After waiting in lobby, Chris showed up and took care of his problem. Got into my room and he delivered a bottle 🍾 of champagne. Additionally hotel had bath salts set out for a soak. Wonderful stay, really appreciate the southern hospitality! Will stay here anytime I'm in Knoxville.

Staff at the front desk was very helpful. Room was dated, but we only needed for one night rest.