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PrimeStay Extended Suites by IHG

Property class: 3
Travelers start their mornings with a full breakfast buffet at this Madison hotel, then choose between relaxing at the indoor pool or hitting the well-equipped gym

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Photo gallery for PrimeStay Extended Suites by IHG

A hotel room with a sofa, a desk with a computer, a TV, a dining table with chairs, and a bed. - PrimeStay Extended Suites by IHG (Madison)
An indoor swimming pool with clear water, a no diving sign, and a tiled floor. - PrimeStay Extended Suites by IHG (Madison)
A hotel lobby with a fireplace, a TV, and a bar area. - PrimeStay Extended Suites by IHG (Madison)
A modern kitchen with stainless steel appliances, wooden cabinets, and a dining area with red chairs. - PrimeStay Extended Suites by IHG (Madison)
A hotel room with a sofa, a dining table, a TV, and a door leading to a balcony. - PrimeStay Extended Suites by IHG (Madison)
Residence Inn by Marriott Madison East in central Madison offers a complimentary breakfast buffet and evening manager's reception. Enjoy in-room WiFi, an indoor pool, fitness center, luggage storage, and outdoor barbecue grills for a convenient stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Suite

A bed with white bedding and pillows against a wooden headboard.

Standard Suite

  • 46 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms, Roll-in Shower (Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 2 Bedrooms, Roll-in Shower (Communications)

  • 70 sq m
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Premium Suite

A bed with white bedding and pillows against a wooden headboard.

Premium Suite

  • 70 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility,Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 1 Bedroom, Accessible Bathtub (Mobility,Communications)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub (Mobility,Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Studio Suite, 1 King Bed, Accessible Bathtub (Mobility,Communications)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Madison, PrimeStay Extended Suites by IHG is in the city center. Madison Children's Museum and UW Goodspeed Family Pier are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Olbrich Botanical Gardens and Sun Prairie Family Aquatic Center. Looking to enjoy an event or a game? See what's going on at Camp Randall Stadium or Alliant Energy Center. Visit our Madison travel guide
Map
4862 Hayes Rd, Madison, WI, 53704

What's nearby

  • A plate of food with various items including a salad, meat, and a drink.
    East Towne Mall
    14 min walk - 0.8 miles
  • A large white building with a dome and columns, surrounded by trees and a flower bed.
    Capitol Square
    17 min drive - 10.1 miles
  • A lakeside café with colorful chairs and tables, people relaxing, and boats on the water.
    University of Wisconsin-Madison
    20 min drive - 11.0 miles
  • A stone archway with inscriptions and statues, surrounded by greenery.
    Camp Randall Stadium
    21 min drive - 16.7 miles
  • Alliant Energy Center
    13 min drive - 14.3 miles

Getting around

  • Madison Station
    22 min drive
  • Dane County Regional Airport (MSN)
    14 min drive

Restaurants

  • McDonald's
    14 min walk
  • Chick-fil-A
    19 min walk
  • Culver's
    3 min drive
  • Texas Roadhouse
    15 min walk
  • Portillo’s
    16 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Basketball
  • Indoor pool

Family friendly

  • Dining table
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1994
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does PrimeStay Extended Suites by IHG have a pool?

Yes, this property has an indoor pool.

Is PrimeStay Extended Suites by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at PrimeStay Extended Suites by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 25.00 (subject to availability).

What time is check-out at PrimeStay Extended Suites by IHG?

Check-out is at 11:00 AM. Late check-out is available for USD 25.00 (subject to availability).

Where is PrimeStay Extended Suites by IHG located?

Located in Greater Sandburg, this hotel is within 1 mi (2 km) of American Center and East Towne Mall. Madison Area Technical College and Sycamore Dog Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

PrimeStay Extended Suites by IHG Reviews

8.4

Very Good

8.6

Cleanliness

8.8

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 163 out of 308 reviews
Rating 8 - Good. 82 out of 308 reviews
Rating 6 - Okay. 31 out of 308 reviews
Rating 4 - Poor. 13 out of 308 reviews
Rating 2 - Terrible. 19 out of 308 reviews

Reviews

Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Spacious rooms and nice breakfast.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having kitchen appliances was very helpful. The room was spacious for us.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Stafford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met all expectations. Nice suite room, and a good value.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was superb. They made us feel at home during the blizzard we dodged. Accomodations were extremely comfortable. We have never previously had this high level of hospitality. Thank you all!.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and very friendly staff.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff there is awesome, and clean place!
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and the 2 bedroom suite made the 4 of us very comfortable.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great room loved the fireplace and spacious room.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and roomy
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Sathish

Liked: Cleanliness, staff & service
Clean property, good location. Disappointed with the sub-par breakfast.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Jason

Liked: Staff & service, property conditions & facilities
Room was described exactly how it was.It was nice to have two separate bedrooms and kitchen was well equipped with dishes and everything
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Dale

Liked: Cleanliness, amenities, property conditions & facilities
Actually a very nice facility. Close to restaurants and shopping. Room was quiet. Staff friendly. Laundry.
Stayed 7 nights in Feb 2025
Verified review

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Nice hotel. The room was pretty comfortable, beds were good, breakfast was also good. My obly complaint was the powder room design, the tp holder should be free standing. Where its mounted practically overhangs the toilet bowl.
Stayed 2 nights in Nov 2024
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Okay, but tired

This is located with a dozen other name brand hotels, so we were surprised to find out how tired the decor was. Beat up walls in the elevator, groans when the elevator was working, tired furniture in the room. But, I'm happy the breakfast offerings were varied and they used washable plates. We just needed to crash for the night, but if I would to spend more time in town, or had a different purpose, I would choose another hotel.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay, but...

I enjoyed my stay at the Residence Inn. The kitchen was well stocked with what I needed and the room was comfortable. Overall the stay was nice. There were two issues: 1. The toilet didn't flush properly. The water filled up really high and I was concerned that it was going to overflow. The front desk staff offered two good solutions--move to another room or use a pludger. 2. The tissue metal dispenser was too close to the toilet and the toilet was too close to the wall. I banged my elbow several times on the dispenser's sharp edges. That was painful and very unpleasant. The employees were very friendly and professional. They really helped me have a pleasant stay.
Stayed 3 nights in Jul 2025
Verified review

4/10 Poor

Rebecca

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Wouldn’t do it again!

Variety of shopping and eating around the hotel was great. The hotel itself was ok…just ran down. The reason for the poor score is, hotel staff came in and out of the room (not housekeeping) multiple times without communicating. We could not get a clear answer as to why they went in the first time. The second was to remove the C02 detector (first thing in the morning while we were in pajamas), then entered again in the afternoon while we were gone. This was all within 24 hours. I spoke with the assistant GM Nat. Who thought me being upset by this was funny. She told me they were doing routing maintenance and were not sure how many more times the would be in and out and they weren’t required to inform us. She also stated hotels weren’t required to let us know. Those are just the entries I knew about…being that it was just us 2 females traveling, we felt unsafe with random men letting themselves in and out of the room.
Stayed 6 nights in Sep 2025
Verified review

8/10 Good

Jevon

Liked: Cleanliness, staff & service, amenities
The staff was amazing and very helpful. The parking lot is on the smaller side so it was very difficult in the evenings to find parking. Parking was never a problem in the day time though.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious , friendly, welcoming staff, and a peaceful environment
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!!!!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spacious room With kitchen. The only problem was finding parking on site after 9pm.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
X
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

CHERYL

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest place I’ve ever stayed. Very spacious, well stocked, very pleasant and very clean
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is decent property. Staff was friendly and helpful. But our key needed to be reprogrammed multiple times. Nice decor and updated, only a little worn in spots (cracked tile on bath floor, rust on pool door). Staff was busy but garbage overflowing in multiple spots. Parking lot looks they are expanding as it is not all paved. Pool is short and shallow good for kids not so good for lap swimming or water fitness. Our suite was nice and roomy and bedding was good quality.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Jacalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a review already. It was all around excellent Pleasant surprise.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Karri

Disliked: Amenities, property conditions & facilities
Room was clean but the curtains were all ripped and the bathroom ceiling was falling apart. TV didn’t work. Breakfast was not very fresh.
Stayed 2 nights in May 2026