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The Metropolitan Hotel

Property class: 3

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Photo gallery for The Metropolitan Hotel

A bar area with a digital screen displaying a score of 77, a brick wall with greenery, and a bar counter with stools. - The Metropolitan Hotel (Mackay)
A compact kitchen with wooden cabinets, a black refrigerator, and a built-in oven. - The Metropolitan Hotel (Mackay)
A double bed with a wooden headboard, two bedside tables with lamps, a desk with a chair, and a balcony with curtains. - The Metropolitan Hotel (Mackay)
A hotel room with two beds, a desk, and a shower area. - The Metropolitan Hotel (Mackay)
A bar area with a pool table, seating, and a TV screen displaying a sports event. - The Metropolitan Hotel (Mackay)
The Metropolitan Hotel provides amenities like a bar and a restaurant. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Room service

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for 1 Bedroom Apartment

A hotel room with two beds, a TV, an air conditioning unit, and a balcony with curtains.

1 Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with two beds, a desk, and a shower area.

Standard Room

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for 2 Bedroom Aparment

A hotel room with a bed, a wooden wardrobe, a bedside table with a vase, and a view of the outside.

2 Bedroom Aparment

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

City Centre, a neighborhood in Mackay, is home to The Metropolitan Hotel. Artspace Mackay and Greenmount Homestead are cultural highlights, and some of the area's attractions include Ken Burgess Orchid House and Bluewater Lagoon. Looking to enjoy an event or a game while in town? See what's happening at Great Barrier Reef Arena or Mackay Basketball Stadium. Visit our Mackay travel guide
Map
17 Gordon Street, Mackay, QLD, 4740

What's nearby

  • A swimming pool surrounded by palm trees and modern buildings.
    Bluewater Lagoon
    17 min walk - 0.9 miles
  • Artspace Mackay
    12 min walk - 0.7 miles
  • Mackay Enertainment and Convention Centre
    15 min walk - 0.8 miles
  • Caneland Central
    17 min walk - 0.9 miles
  • Harrup Park
    3 min drive - 1.4 miles

Getting around

  • Mackay Station
    10 min drive
  • Mackay, QLD (MKY)
    8 min drive

Restaurants

  • McDonald's
    11 min walk
  • Metropolitan Hotel
    1 min walk
  • The Dispensary
    6 min walk
  • Woodman's Axe
    7 min walk
  • Taylor's Hotel
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Metropolitan

Things to do

  • Billiards/pool table

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • ATM
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators

Frequently asked questions

Is The Metropolitan Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Metropolitan Hotel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at The Metropolitan Hotel?

Check-out is at 10 AM. Late check-out is available for a fee.

Where is The Metropolitan Hotel located?

Located in City Centre, this hotel is within a 15-minute walk of Artspace Mackay, Ken Burgess Orchid House, and Mackay Enertainment and Convention Centre. Jubilee Park and Bluewater Lagoon are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Metropolitan Hotel Reviews

7.8

Good

7.6

Cleanliness

7.0

Location

7.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 35 out of 121 reviews
Rating 8 - Good. 50 out of 121 reviews
Rating 6 - Okay. 24 out of 121 reviews
Rating 4 - Poor. 9 out of 121 reviews
Rating 2 - Terrible. 3 out of 121 reviews

Reviews

Verified review

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly helpful staff
Stayed 1 night in Aug 2026
Verified review

8/10 Good

YAN

Liked: Cleanliness, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Jodie

Liked: Cleanliness, staff & service, amenities
The rooms have been recently renovated and are very nice
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Jonard

Liked: Cleanliness, amenities, property conditions & facilities
Property very nice and very accommodate staff.
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Spoke to the girls at the bar and they went out of their way to help. Top service, well done.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Shakira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food & friendly staff. Rooms were clean
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Heathers communication was great especially Friday being a public holiday, great instructions on how to get the key. Room great and clean, beds comfortable as well
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Jolenta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, completely renovated rooms. Fantastic hot showers. Crisp sheets. Great dining options downstairs in hotel. Close to everything in the city centre. Great price. Would return here again.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Jolenta

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and welcoming staff. Heather and her team couldn’t do enough for us; Nothing was a problem. Clean modern large suite. Great kitchen. Roomy bedrooms. Pleasantly surprised we had a very handy laundry within the unit. TV in each bedroom. Good AC. Plenty of towels and crisp bedlinen. Gave us a little bit of additional time to check out as my Dad has Parkinson’s and is slow to move in the mornings. Great location. Great price. 2nd time we have stayed here. Best kept secret in Mackay. Will be back!
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the older pubs but the rooms (we were in the one bedroom apartment) have been renovated to a high standard, with full cooking facilities and tv in both the lounge and bedroom. I have no trouble in recommending, it is very close to the centre of town and grocery shop.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Mahala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great,staff helpful,room was clean,tidy,presentable and close proximity to shops a d grocery stores to purchase convenient local amenities... However... Unfortunately I decided to stay there with an abusive gas lighting narcissist who made the entire vibe of the stay just feel yucky,low and terrible. Highly recommend the Metropolitan Hotel. 5 stars all round.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and space for families would recommend
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Tarsha

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice size shower, comfy beds.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious affordable apartments
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Izaak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern. Good pub. Can't complain for the price
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff great stay
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at a pub.
Stayed 1 night in May 2025
Verified review

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean,convenient to shops
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything but it was a bit noisy and it is understandable. Will be back
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Katharina

Liked: Cleanliness, staff & service
Nettes Personal. Keine Zimmerreinigung. Belüftung der Küche sehr laut.
Stayed 3 nights in Feb 2025
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

Would be ideal for a smoker..

Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
Stayed 1 night in May 2017
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Staff were friendly. Close to facilities.

It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.
Verified review

8/10 Good

Len

Liked: Cleanliness, staff & service, room comfort

Good country pub in the middle of Mackay.

It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.
Verified review

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities

Centre of town, excellent value..

As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise ..