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Reef Resort Motel

4.0 star property
Motel in Mackay with an outdoor pool and a restaurant

Choose dates to view prices

Photo gallery for Reef Resort Motel

Outdoor pool, sun loungers
Twin Room | Individually decorated, individually furnished, laptop workspace
Property entrance
Executive Spa Suite | Individually decorated, individually furnished, laptop workspace
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Parking included
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Spa Suite

Executive Spa Suite | Individually decorated, individually furnished, laptop workspace

Executive Spa Suite

Highlights

Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

Queen Room | Individually decorated, individually furnished, laptop workspace

Queen Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Individually decorated, individually furnished, laptop workspace

Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hair dryer
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Individually decorated, individually furnished, laptop workspace

2 Bedroom Family Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Mini-fridge
Flat-screen TV
  • 49 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

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About the neighborhood

Map
166-170 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Mackay Base Hospital - 2 min drive - 1.1 miles
  • Caneland Central - 2 min drive - 1.6 miles
  • Mackay Enertainment and Convention Centre - 2 min drive - 1.6 miles
  • Bluewater Lagoon - 3 min drive - 1.8 miles
  • Harrup Park - 3 min drive - 1.6 miles

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 5 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Coffee Club - ‬3 min drive
  • ‪KFC - ‬2 min drive
  • ‪Hungry Jack's - ‬3 min drive
  • ‪Austral Hotel - ‬3 min drive

About this property

Reef Resort Motel

Motel located in West Mackay
Laundry facilities, conference space, and a restaurant are just a few of the amenities provided at Reef Resort Motel. Guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Full breakfast (surcharge), free newspapers, and luggage storage
  • A banquet hall and a front-desk safe
Room features
All guestrooms are individually furnished, and include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and free bottled water.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, mini fridges, and toasters

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 8:00 AM for a fee: AUD 10 to 35 per person
  • A restaurant

Restaurants on site

  • reef resort motel restura

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Mini-fridge
  • Room service
  • Toaster

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 8:30 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 15.0 per day
Cribs (infant beds) are available for AUD 11.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 10.00 to 35.00 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 8:30 PM and 10:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 11.0 per night
  • Rollaway bed fee: AUD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Best Western Reef Mackay
Best Western Reef Resort Mackay
Reef Resort Motel West Mackay
MAS Country Reef Resort Motel
Reef West Mackay
Reef Resort Motel Motel
Reef Resort Motel West Mackay
Reef Resort Motel Motel West Mackay

Frequently asked questions

Does Reef Resort Motel have a pool?

Yes, this property has an outdoor pool.

Is Reef Resort Motel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Reef Resort Motel?

Self parking is free at this property.

What time is check-in at Reef Resort Motel?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 8:30 PM–10:00 PM for a fee.

What time is check-out at Reef Resort Motel?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is Reef Resort Motel located?

Located in West Mackay, this motel is within 1 mi (2 km) of Mackay Regional Botanic Gardens, Pioneer Valley, and Mackay Base Hospital. Jubilee Park and Ooralea Racecourse are also within 2 mi (3 km). Mackay Station is 29 minutes by foot.

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Reef Resort Motel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 81 out of 312 reviews
Rating 8 - Good. 133 out of 312 reviews
Rating 6 - Okay. 58 out of 312 reviews
Rating 4 - Poor. 30 out of 312 reviews
Rating 2 - Terrible. 10 out of 312 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room
Stayed 2 nights in Dec 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception very cleanand convenient to local shops
Stayed 1 night in Jul 2022

6/10 Okay

Keith

Disliked: Property conditions & facilities
Room was dated within, broken fittings including fridge. Bed was clean.
Stayed 1 night in Jan 2025

10/10 Excellent

Raelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is convenient to where I wanted to go around Mackay. Friendly staff, happy to help.
Stayed 2 nights in May 2024

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Like - Central location, easy access Dislike - update if linen and room could do with an update.
Stayed 1 night in Jul 2022

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Great room, a couple of small issues, no plug for the bathroom sink also no door handle to close the shower screen when i hopped in the shower. A in all. A very good place to stay.
Stayed 1 night in Sep 2022

4/10 Poor

Carlene

Disliked: Amenities, property conditions & facilities
No spare pillows couldn’t turn the hot water tap on the when we did we couldn’t turn it off dripped non stop all night
Stayed 1 night in Aug 2024

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap and nasty….. handy work done by owners and it’s easy to tell. The “buffet” was pretty much their family dining room. This place needs a good hard look at itself as I wouldn’t even pay the $135 that I did. More like a $70/night place. Dirt, mould and stains from previous people staying as well as linens smelt like they weren’t washed properly.
Stayed 1 night in Jul 2024

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities
Room was not cleaned during my stay
Stayed 2 nights in May 2024

8/10 Good

Maybo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022

10/10 Excellent

NGOC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is good for me thank you
Stayed 1 night in Jul 2022

10/10 Excellent

bruce

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for. I did not expect the resort to be in such disrepair and to be so noisy. The traffic from the highway is constant and you hear every plane take off. The on site secure parking is very tight and it is difficult to manoeuvre a big vehicle around. Next time I will do more research and pay more money for a more comfortable and quiet location.
Stayed 1 night in Jul 2024

2/10 Terrible

Debra

Disliked: Staff & service
My Daughter checked in as I was on a flight. Upon check in she a was told by the very unpleasant receptionist that my 3 year old grandson wasn’t on the booking and she would have to sign a declaration, which she did, to agree to that, when in fact he was on the booking. I sorted the issue out with him over the phone but my daughter and her son stayed at a friends house as she was made feel like she had done something wrong. There was tea, coffee and sugar but no milk for a cup of tea. There was a large hole in the towel. I would never stay there or recommend it to anyone.
Stayed 1 night in Sep 2024

6/10 Okay

Heather

Disliked: Staff & service, amenities, property conditions & facilities
The property very dated curtains had holes no crockery and went to reception to get some was told see the man in number 5 seriously very poor service.
Stayed 1 night in Jul 2022

6/10 Okay

Mark

Liked: Staff & service
Free wifi but can’t used

4/10 Poor

Hazel

Disliked: Cleanliness, property conditions & facilities
Disappointing to see the ceiling of the bathroom covered in mould. I will be requesting a refund from the manager later today. It’s very sad to see that the property is not maintained to Australian standards. I have photographed this also for reference.
Stayed 1 night in Jul 2022

4/10 Poor

Tracey, Palmerston North

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don't mind dated and tired in this price range ($109) as long as it's clean. Unfortunately this wasn't the case here. Toilet and shower were in need of a really good clean. No maintenance - the soap rack was hanging off in the shower which could have been easily fixed. We booked for 3 people, only 2 towels provided. No hairdryer. Uncomfortable beds with no extra pillows or blankets. Real improvement needed here.
Stayed 1 night in Jul 2022

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Ralph

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kerrie

Liked: Staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Ross William

Disliked: Property conditions & facilities
.
Stayed 1 night in May 2024

8/10 Good

Dennis

Stayed 1 night in Nov 2023

6/10 Okay

Graham

Stayed 1 night in Jun 2023

4/10 Poor

Gary

Stayed 1 night in Mar 2023