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Quest Mackay on Gordon

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Premium bedding, in-room safe, desk, laptop workspace - Quest Mackay on Gordon (Mackay)
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Outdoor pool - Quest Mackay on Gordon (Mackay)
Luxury
4.5 star property
9.2

Wonderful

Modern retreat in Mackay

Spacious apartments with heated pool and spa facilities for relaxing summer days. Central location with fantastic pubs and restaurants within walking distance, and Coles supermarket across the road. Secure parking and immaculately clean, quiet rooms ensure restful sleep.

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Studio

Studio | Premium bedding, in-room safe, desk, laptop workspace

Studio

9.6 out of 10
Exceptional
(25 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for One Bedroom Apartment

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Apartment

9.6 out of 10
Exceptional
(15 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Premium bedding, in-room safe, desk, laptop workspace

Two Bedroom Apartment

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds
  • Free WiFi

View all photos for Studio Executive

Studio Executive | Premium bedding, in-room safe, desk, laptop workspace

Studio Executive

8.0 out of 10
Very good
(5 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed
  • Free WiFi

View all photos for One Bedroom Executive Apartment

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Executive Apartment

10.0 out of 10
Exceptional
(6 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | Premium bedding, in-room safe, desk, laptop workspace

Executive Apartment, 2 Bedrooms

  • 80 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for One Bedroom Accessible Apartment

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Accessible Apartment

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Located near the beach, Quest Mackay on Gordon is in City Centre, a neighborhood in Mackay. The area's natural beauty can be seen at Jubilee Park and Harrup Park, while Ken Burgess Orchid House and Bluewater Lagoon are popular area attractions. Artspace Mackay and Mackay Enertainment and Convention Centre are two other places to visit that come recommended. Visit our Mackay travel guide
Map
27 Gordon Street, Mackay, QLD, 4740

What's nearby

  • Bluewater lagoon in Mackay, Queensland, Australia, in the summer
    Bluewater Lagoon
    15 min walk - 0.8 miles
  • Artspace Mackay
    10 min walk - 0.6 miles
  • Mackay Enertainment and Convention Centre
    13 min walk - 0.7 miles
  • Caneland Central
    15 min walk - 0.8 miles
  • Harrup Park
    3 min drive - 1.4 miles

Getting around

  • Mackay Station
    10 min drive
  • Mackay, QLD (MKY)
    8 min drive

Restaurants

  • McDonald's
    10 min walk
  • Mojos
    7 min walk
  • Metropolitan Hotel
    1 min walk
  • Woodman's Axe
    6 min walk
  • The Dispensary
    5 min walk

About this property

Quest Mackay on Gordon

Luxury hotel near Harrup Park
Located close to Artspace Mackay and Mackay Enertainment and Convention Centre, Quest Mackay on Gordon provides a terrace, dry cleaning/laundry services, and a gym. Free in-room WiFi and a business center are available to all guests.
You'll also enjoy perks such as:
  • An outdoor pool
  • Self parking (surcharge), a front-desk safe, and luggage storage
  • Newspapers in the lobby, a banquet hall, and a vending machine
  • Barbecue grills, an elevator, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All 115 rooms boast comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning.
Extra amenities include:
  • Free toiletries and hair dryers
  • 42-inch flat-screen TVs with digital channels and DVD players
  • Wardrobes/closets, balconies, and refrigerators

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 15 per day)
  • Limited onsite self parking

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

  • Self parking fee: AUD 15 per day
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Quest Mackay on Gordon have a pool?

Yes, this property has an outdoor pool.

Is Quest Mackay on Gordon pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for AUD 15 per day. Limited spots are available.

What time is check-in at Quest Mackay on Gordon?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Early check-in is available for a fee of AUD 50 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Quest Mackay on Gordon?

Check-out is at 10 AM. Late check-out is available for AUD 50 (subject to availability).

Where is Quest Mackay on Gordon located?

Located in City Centre, this luxury hotel is within a 15-minute walk of Artspace Mackay, Mackay Enertainment and Convention Centre, and Jubilee Park. Ken Burgess Orchid House and Bluewater Lagoon are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Quest Mackay on Gordon Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 317 out of 465 reviews
Rating 8 - Good. 108 out of 465 reviews
Rating 6 - Okay. 20 out of 465 reviews
Rating 4 - Poor. 15 out of 465 reviews
Rating 2 - Terrible. 5 out of 465 reviews

Reviews

Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So neat, tidy and clean. Always a pleasure staying here. Very convenient in a safe area.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Bevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very quiet and clean
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities
Room is good, staff were really friendly
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities
Amazing helpful staff, very clean room, great ym and bbq area, great position
Can be king or 2 single, spacious even as singles
Nicely equipped kitchen
Lounge area
Nice shower size
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure to stay at quest. Great service and the amenities are always great.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Clayton

Liked: Cleanliness, amenities, property conditions & facilities
Amazing under 350 for 2 days and nights in a king sized super comfortable bed with a kitchen aircon and 50 inch tv haha wicked ill be staying here from now on when I breeze through town every now and then 😁👍
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Great room Good pool area Close to main area
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Mathew

Liked: Cleanliness, amenities, property conditions & facilities
Excellent rooms, friendly and helpful staff, great location, good amenities with awesome pool.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities
Room was spotless, staff were courteous and accommodating. The only issue or concern was the exit to the parking seemed to be left open which raised concerns for safety. Would definitely stay there again.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and always happy to help. We stay here every time we visit mackay and can not fault it.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

laura

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and extremely comfortable. Loved our stay. Excellent coffee shop in Coles precinct very close by and Burgerurge had excellent food
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Mia

Liked: Cleanliness, amenities, property conditions & facilities
The room was comfortable. The pool was nice and the staff were all exceptional. Thanks for the great stay!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities
Clean room and friendly staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Lucinda

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very accomodating and helped us out when we were unhappy with our initial room selection.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect room. Everything we needed for our week in Mackay. Will definitely be back.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good size room, comfy bed!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay the staff were amazing
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff were amazing. Very friendly and helpful
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and loved the amenities and proximity to the rest of town.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Friendly staff. Good size room.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Peter W

Liked: Cleanliness, staff & service
Lovely staff, clean land comfortable room with kitchenette, right next to an Coles, and good view. Quest comfort as always. Coles loading trucks woke me up at 730am. Maybe ask for a room on non coles side. No coffee pod machine disappointing. Scent of toiletries not superb.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay. Staff accommodated our request for a late check out. Highly recommended.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, clean and spacious apartment.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great last minute stay here, the room was lovely and well priced!! All the people behind the reception desk were really friendly!!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful staff who did a lot to support our stay
Stayed 4 nights in Aug 2023