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Quest Mackay on Gordon

4.5 star property
Luxury hotel with a fitness center and spa services

Choose dates to view prices

Photo gallery for Quest Mackay on Gordon

Spa
Lake
Front of property - evening/night
Two Bedroom Apartment | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker
1 bedroom, premium bedding, in-room safe, desk
Quest Mackay on Gordon offers modern comfort with a tropical vibe. Guests can relax at the outdoor pool, enjoy coffee at the café with terrace views, and use the gym and bar. Previous visitors praise the staff. Conveniently located near Queens Park Orchid House.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Spa
  • Pool
  • Gym
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Studio

Studio | 1 bedroom, premium bedding, in-room safe, desk

Studio

9.4 out of 10
Exceptional
(23 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for One Bedroom Apartment

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Apartment

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | 1 bedroom, premium bedding, in-room safe, desk

Two Bedroom Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 80 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for Studio Executive

Studio Executive | 1 bedroom, premium bedding, in-room safe, desk

Studio Executive

7.6 out of 10
Good
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for One Bedroom Executive Apartment

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Executive Apartment

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Flat-screen TV
Premium bedding
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | 1 bedroom, premium bedding, in-room safe, desk

Executive Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 80 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for One Bedroom Accessible Apartment

1 bedroom, premium bedding, in-room safe, desk

One Bedroom Accessible Apartment

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Map
27 Gordon Street, Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre - 13 min walk - 0.7 miles
  • Bluewater Lagoon - 17 min walk - 0.9 miles
  • Caneland Central - 18 min walk - 1.0 mile
  • Harrup Park - 3 min drive - 1.4 miles
  • Mackay Base Hospital - 5 min drive - 2.6 miles

Getting around

  • Mackay Station - 10 min drive
  • Mackay, QLD (MKY) - 8 min drive

Restaurants

  • ‪Metropolitan Hotel - ‬1 min walk
  • ‪Zambrero - ‬6 min walk
  • ‪Mojos - ‬7 min walk
  • ‪Jamaica Blue - ‬6 min walk
  • ‪The Coffee Club - ‬5 min walk

About this property

Quest Mackay on Gordon

Luxury hotel near Harrup Park
Located close to Artspace Mackay and Mackay Enertainment and Convention Centre, Quest Mackay on Gordon provides a terrace, dry cleaning/laundry services, and a gym. Free in-room WiFi and a business center are available to all guests.
You'll also enjoy perks such as:
  • An outdoor pool
  • Self parking (surcharge), newspapers in the lobby, and smoke-free premises
  • Luggage storage, 1 meeting room, and barbecue grills
  • A banquet hall, tour/ticket assistance, and a vending machine
  • Guest reviews give top marks for the helpful staff
Room features
All 115 rooms boast comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning.
Extra amenities include:
  • Free toiletries and hair dryers
  • 42-inch flat-screen TVs with digital channels and DVD players
  • Wardrobes/closets, balconies, and refrigerators

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  • Free WiFi
  • Restaurant
8.2 out of 10, Very Good, 549 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 15 per day)
  • Limited onsite parking

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

  • Self parking fee: AUD 15 per day
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mackay Gordon
Mackay Quest
Quest Gordon Apartment Mackay
Quest Mackay
Quest Mackay Gordon
Quest Mackay Gordon Apartment
Quest Gordon
Quest Mackay on Gordon Hotel
Quest Mackay on Gordon Mackay
Quest Mackay on Gordon Hotel Mackay

Frequently asked questions

Does Quest Mackay on Gordon have a pool?

Yes, this property has an outdoor pool.

Is Quest Mackay on Gordon pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Quest Mackay on Gordon?

Self parking is available for AUD 15 per day. Limited spots are available.

What time is check-in at Quest Mackay on Gordon?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Early check-in is available for a fee of AUD 50 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Quest Mackay on Gordon?

Check-out is at 10 AM. Late check-out is available for AUD 50 (subject to availability).

Where is Quest Mackay on Gordon located?

Located in City Centre, this luxury hotel is within a 15-minute walk of Artspace Mackay, Mackay Enertainment and Convention Centre, and Jubilee Park. Ken Burgess Orchid House and Bluewater Lagoon are also within 1 mi (2 km).

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Quest Mackay on Gordon Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 293 out of 431 reviews
Rating 8 - Good. 99 out of 431 reviews
Rating 6 - Okay. 20 out of 431 reviews
Rating 4 - Poor. 14 out of 431 reviews
Rating 2 - Terrible. 5 out of 431 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good size room, comfy bed!
Stayed 1 night in Jun 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the city .
Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay the staff were amazing
Stayed 1 night in Jan 2025

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, room comfort

Great place to stay

I enjoy staying here has everything I need home away from home
Stayed 3 nights in Apr 2024

10/10 Excellent

Renae

Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay.
Stayed 3 nights in Jun 2022

10/10 Excellent

Sueellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean place to stay.
Stayed 1 night in Apr 2023

8/10 Good

jacinta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
... It was perfect
Stayed 1 night in May 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities
We would stay again for sure.
Stayed 3 nights in Aug 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice room and service. It was clean quiet and had everything we needed and wanted. Comfortable bed big tv good internet and walking distance from loads of dining venues.
Stayed 1 night in Sep 2024

10/10 Excellent

meghan

Liked: Amenities
Great location Room was big & clean Fast check in & out Underground parking Quite room Overall stay was great would stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Gardiner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was good, staff excellent, quiet, clean, smart room.
Stayed 1 night in Sep 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and tidy, classy and not overdone. Staff were amazingly helpful and courteous. Thoroughly enjoyed the stay
Stayed 1 night in Sep 2024

10/10 Excellent

Ben

Liked: Amenities
Clean, neat and tidy,
Stayed 2 nights in Mar 2025

10/10 Excellent

Kyleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff. Room was excellent
Stayed 2 nights in Jun 2023

10/10 Excellent

Linda

Excellent!

Fantastic place to stay. We only had one night but would’ve liked to stay longer
Stayed 1 night in Jun 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Fine Stay. Would definitely recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Clear instructions that made after hours check-in easy (just need to let reception know of late check-in), secure parking, spacious room, comfy bed, central, close to coffee shops and restaurants.
Stayed 1 night in May 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Staff were super friendly and helpful. Great location
Stayed 3 nights in Jul 2023

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable had everything you need in self contained apartment.
Stayed 1 night in Oct 2023

8/10 Good

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, a little expensive compared to other similar places in the area
Stayed 1 night in Feb 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this property to stay. The staff were friendly and helpful. Checking in and checking out was so quick. The apartment was very clean and very inviting.
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable stay

Great staff on reception - the girls were really helpful. Comfortable bed, our room on 9th floor was good size and clean, with good facilities if you wanted to cook. Pool small but refreshing after a hot day. Location is good for nearby restaurants and coffee shops.
Stayed 3 nights in Dec 2023

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Coles, chemist and dining options
Stayed 1 night in Aug 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located supermarket and cafes easy walking distance Spacious apartment, good fit out. Attentive staff.
Stayed 3 nights in Nov 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot recommend this accommodation highly enough. We stayed for New Year’s Eve and it was VERY reasonably priced with free parking and the most amazing view of the fireworks. The staff were absolutely lovely and very helpful. Accommodation was very spacious and really well stocked - right down to Tupperware containers. It was very clean, modern and all furnishings really comfortable. I cannot fault a single thing - it really was perfect. Thank you so much 🙏
Stayed 1 night in Dec 2024

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