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ibis Mackay

4.0 star property
Hotel in Mackay with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for ibis Mackay

Outdoor pool, sun loungers
Front of property - evening/night
Lobby sitting area
Exterior
Breakfast, lunch served; Modern European cuisine, alfresco dining
Ibis Mackay offers a peaceful retreat with a garden setting and outdoor pool. Enjoy European dishes al fresco at TurBARlence restaurant, relax on sun loungers poolside, and unwind at the bar after a day of exploring. Free in-room WiFi keeps everyone connected.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(46 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Premium bedding
Blackout drapes/curtains
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible (Accessible)

Room, 1 Queen Bed, Accessible (Accessible) | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740

What's nearby

  • Harrup Park - 5 min drive - 2.3 miles
  • Mackay Enertainment and Convention Centre - 6 min drive - 3.0 miles
  • Caneland Central - 6 min drive - 3.2 miles
  • Mackay Base Hospital - 7 min drive - 3.0 miles
  • Mackay Marina Village & Shipyard - 15 min drive - 7.6 miles

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 3 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪BP - ‬8 min drive
  • ‪Metropolitan Hotel - ‬8 min drive
  • ‪KFC - ‬6 min drive

About this property

ibis Mackay

Upscale hotel located in South Mackay
At ibis Mackay, you can look forward to a terrace, a coffee shop/cafe, and a garden. The on-site Modern European cuisine restaurant, TurBARlence, offers breakfast, brunch, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool along with sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), 1 meeting room, and tour/ticket assistance
  • Coffee/tea in the lobby, a front-desk safe, and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All 152 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with cable channels
  • Wardrobes/closets, refrigerators, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: AUD 11 to 25 for adults and AUD 11 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • TurBARlence

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 11 to 25 for adults, and AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

Frequently asked questions

Does ibis Mackay have a pool?

Yes, this property has an outdoor pool.

Is ibis Mackay pet-friendly?

No, only service animals are welcome at the property.

How much is parking at ibis Mackay?

Self parking is free at this property.

What time is check-in at ibis Mackay?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at ibis Mackay?

Check-out is at 10 AM. Late check-out is available for AUD 60 (subject to availability).

Where is ibis Mackay located?

Located in South Mackay, this hotel is within 3 mi (5 km) of Bakers Creek Conservation Park, Mackay Basketball Stadium, and BB Print Stadium. Harrup Park and Great Barrier Reef Arena are also within 3 mi (5 km).

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Reviews

ibis Mackay Reviews

8.8

Excellent

9.2

Cleanliness

8.0

Location

9.0

Staff & service

8.4

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 298 out of 548 reviews
Rating 8 - Good. 175 out of 548 reviews
Rating 6 - Okay. 38 out of 548 reviews
Rating 4 - Poor. 22 out of 548 reviews
Rating 2 - Terrible. 15 out of 548 reviews

Reviews

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just needed a clean, peaceful place to stop for 36hours and catch-up on busy work and get some rest. Exactly what I was looking
Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay right at the airport for those early departures or late arrivals. Very clean comfortable room and bar and restaurant are great
Stayed 1 night in Feb 2025

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food
Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great having a hotel right next to the airport, cheery staff and a goo diversity of food.

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to the airport
Stayed 1 night in Oct 2023

6/10 Okay

Harry

Liked: Cleanliness, staff & service
Location at airport , away from everything
Stayed 2 nights in Sep 2024

6/10 Okay

Sandra

Room was ok, shower was small, pillows were flat and only 1 extra available. Ordered an omelette for breakfast, I was standing waiting for the chef to serve me, one of the other employees came past and asked if I had been served, no I said I'd like an omelette please she says chef an omelette...the omelette came out and a sliced it and raw egg came out! I said something to the other employee about me not eating it and she just said oh...my husband got a late and paid $6 for it and it was pretty much full of foam...so not a good experience
Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Convenient location to the airport. Clean quiet rooms.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent and convenient to the airport

Stayed for the night due to the local right next to airport, had an early flight the next morning. Was very happy with the hotel and was definitely the best accommodation I stayed in during my 2wk trip.
Stayed 1 night in Dec 2022

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to airport
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who were welcoming and helpful. Right next to airport (which can be a positive or negative). Decent sized room and facilities were great for the price. Not a 5 star hotel of course, but very good overall. Clean, good beds, great location if you have a flight. Bar and restaurant was decent food. I would definitely stay here again.
Stayed 1 night in Aug 2024

2/10 Terrible

Daniel

Poor reception
Stayed 1 night in May 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service
Good hotel for a quick layiver
Stayed 1 night in Aug 2023

6/10 Okay

Charlene

Liked: Cleanliness
There is nothing to do at the hoetel other then drink swim ir play pool
Stayed 2 nights in Jun 2024

10/10 Excellent

Gary

Clean and functional
Stayed 1 night in Aug 2024

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a night
Stayed 1 night in Jun 2022

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not fault anything. Room was perfect. Comfortable, quiet and bed was a dream. Thanks Ibis Mackay

10/10 Excellent

Rajit

Good
Stayed 1 night in Oct 2024

10/10 Excellent

Andries

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience
Stayed 2 nights in Oct 2022

6/10 Okay

Joanne

Liked: Cleanliness, staff & service
Rooms very small and hotel hard to find
Stayed 1 night in Jul 2022

4/10 Poor

bradley

Liked: Cleanliness
Disliked: Staff & service
Was very clean. The showers were small.and awkward .kept waking up as herd noises outside room and plumbing noises
Stayed 1 night in Mar 2024

10/10 Excellent

Andries

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy and clean
Stayed 1 night in Jun 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and clean night’s accomodation. Not in the “centre” of Mackay, but just a 5 min drive. Only negative - no matter how the shower was positioned or door pulled close, water went all over the bathroom floor.
Stayed 1 night in Jul 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023

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