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Cool Palms Motel

2.5 star property
Motel in Mackay with free parking

Choose dates to view prices

Photo gallery for Cool Palms Motel

Outdoor pool
Studio Queen | Private kitchenette | Fridge, microwave, coffee/tea maker, electric kettle
BBQ/picnic area
Garden
Large Family Self Contained (sleeps 5) | Living room | Flat-screen TV
Cool Palms Motel in West Mackay offers a peaceful retreat with an outdoor pool and lush garden. Guests love the helpful staff, free WiFi, luggage storage, and dry cleaning services for refreshing their wardrobe.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Pool
  • Laundry
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Self Contained (sleeps 4)

Family Self Contained (sleeps 4) | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Family Self Contained (sleeps 4)

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Coffee/tea maker
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Queen + Single Studio

Queen + Single Studio | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Queen + Single Studio

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Kitchenette
Refrigerator
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Queen + Single

Standard Queen + Single | Iron/ironing board, cribs/infant beds, free WiFi, bed sheets

Standard Queen + Single

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Ceiling fan
Private bathroom
Microwave
Coffee/tea maker
Electric kettle
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Large Family Self Contained (sleeps 5)

Large Family Self Contained (sleeps 5) | Private kitchenette | Fridge, microwave, coffee/tea maker, electric kettle

Large Family Self Contained (sleeps 5)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Private bathroom
Microwave
Coffee/tea maker
Electric kettle
Cable channels
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

About the neighborhood

Map
4 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre - 12 min walk - 0.7 miles
  • Bluewater Lagoon - 15 min walk - 0.8 miles
  • Caneland Central - 2 min drive - 1.0 mile
  • Mackay Base Hospital - 3 min drive - 1.4 miles
  • Harrup Park - 3 min drive - 1.4 miles

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 6 min drive

Restaurants

  • ‪Hungry Jack's - ‬13 min walk
  • ‪Jamaica Blue - ‬19 min walk
  • ‪Austral Hotel - ‬14 min walk
  • ‪KFC - ‬4 min walk
  • ‪The Coffee Club Canelands Café - ‬2 min drive

About this property

Cool Palms Motel

Motel located in West Mackay
Consider a stay at Cool Palms Motel and take advantage of a terrace, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self parking
  • Continental breakfast (surcharge), express check-out, and express check-in
  • A vending machine, luggage storage, and barbecue grills
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Cool Palms Motel include comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Bathrooms with showers
  • Flat-screen TVs with cable channels
  • Refrigerators, microwaves, and cribs/infant beds

Similar properties

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  • Free WiFi
  • Air conditioning
  • Microwave
6.8 out of 10, 66 reviews
Paradise Lodge Motel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available for a fee: AUD 9 for adults and AUD 9 for children

Things to do

  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7 AM - 8 PM
Front desk staffed during limited hours

Renovations and closures

The property is closed between August 10 and August 30.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 15.0 per night
Cribs (infant beds) are available for AUD 5.0 per night

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately AUD 9.00 for adults and AUD 9.00 for children
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Cool Palms Motel Mackay
Cool Palms Motel
Cool Palms Mackay
Cool Palms
Cool Palms Motel West Mackay
Cool Palms West Mackay
Cool Palms Motel Motel
Cool Palms Motel West Mackay
Cool Palms Motel Motel West Mackay

Frequently asked questions

Does Cool Palms Motel have a pool?

Yes, this property has an outdoor pool.

Is Cool Palms Motel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cool Palms Motel?

Self parking is free at this property.

What time is check-in at Cool Palms Motel?

Check-in start time: 2 PM; Check-in end time: 5:30 PM.

What time is check-out at Cool Palms Motel?

Check-out is at 10 AM.

Where is Cool Palms Motel located?

Located in West Mackay, this motel is within a 15-minute walk of Jubilee Park, Mackay Enertainment and Convention Centre, and Caneland Central. Artspace Mackay and Bluewater Lagoon are also within 1 mi (2 km).

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Cool Palms Motel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 243 reviews
Rating 8 - Good. 86 out of 243 reviews
Rating 6 - Okay. 23 out of 243 reviews
Rating 4 - Poor. 8 out of 243 reviews
Rating 2 - Terrible. 5 out of 243 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, good value for money, comfy bed and had everything I needed and more
Stayed 1 night in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great people.
Stayed 1 night in May 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Very affordable basic place, very clean and safe and everything you need. Conveniently located to the mall and food
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Provided all the information needed for our stay. Rooms very clean and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. 4 lady bowlers shared the family room. Have stayed at many motels on trips away and this would be the best. Real crockery and cutlery unlike some. One lady a smoker and was made feel comfortable in lovely smoking area. Will be recommending to anyone looking for accommodation in Mackay. Kaye Cooper Townsville
Stayed 3 nights in Oct 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To close to traffic
Stayed 1 night in Oct 2022

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Correct
Stayed 1 night in Feb 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Aug 2022

4/10 Poor

Jayson

Disliked: Staff & service
This is a greedy hotel. I had a family emergency 1 week out from staying and tried to cancel, not only did i not get a refund, but they were going to charge a fee for cancelling as well as keeping the booking fee. Disgusting service. I will never stay with a hotel that does this. As it was i had to send my sick children there anyway as i had no choice.
Stayed 1 night in Jan 2024

6/10 Okay

Stuart

Although the rates are cheap theres a reason for that its right next to a busy roadway. You hear everything from spastics doing burnouts at the traffic lights right out the front of the motel to buses amd noisy harleys ripping past if your looking for a restful nights sleep it aint here. Other than that the rooms are on and clean as they say you get what you pay for.
Stayed 1 night in Apr 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property is older and seems a little more dated, everything was pretty clean with good amenities, including toaster and microwave. The coffee was a little stale but otherwise it was a great room and the service was lovely.
Stayed 1 night in Mar 2024

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my fiance really enjoyed our stay! Thank you!
Stayed 5 nights in Feb 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for 40 years and it has always been good real family friendly
Stayed 1 night in Jan 2024

10/10 Excellent

yosep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind
Stayed 1 night in Jan 2024

6/10 Okay

Leon

.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sharon

Liked: Cleanliness, amenities
Clean and very helpful staff will definitely stay here again
Stayed 4 nights in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty good value for money. For the price, it was clean, pretty modern renovation, well kept, parking, not a bad location close to Canelands shops and the city centre. Absolutely no complaints, as a cheap and cheerful it scores well. In fact you could quite easily be charged twice as much for something that good. We arrived late, and they did a great job on the key in the lock box, and the owners live on site if you're desperate, you can ring them on the main line after hours. Highly recommended for a work activity or quick visit, and nice people running it and cleaning etc (hey it's Mackay, of course people are nice). Of course dear Mackay is absolutely a hard working industrial heartland of mining and agriculture, don't expect it to be a tourist paradise like Cairns, because it's not.
Stayed 2 nights in Oct 2023

8/10 Good

Louise

Liked: Cleanliness
The property itself wasnt anything spectacular. Pretty good for the price really. The owner was a little stand-offish and wasnt very welcoming. The cleaning staff the morning we were leaving, were friendlier. Would go back though.
Stayed 1 night in Sep 2023

10/10 Excellent

Taija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and catered well for small children. There was even a high-chair available.
Stayed 1 night in Sep 2023

8/10 Good

Les

Liked: Staff & service, property conditions & facilities
The motel is on a busy road, luckily our room was the furthest away from the road. The room was very clean and tidy, however it had some issues. The light switches were loose as were the power points. There were several other small repairs that needed to be done. The bed was very comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Mataiulua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
No duvet provided, sheet and thin blanket only. For the people who doesn't like aircon like me have to suffer cold night.
Stayed 1 night in Jul 2023

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly hosts. Gave us tips on where to eat and advice on our travel
Stayed 2 nights in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, property conditions & facilities
I found it to be great value foroney and very clean.
Stayed 1 night in Jun 2023

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