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Novotel Maastricht

4.5 star property
Luxury hotel with a seasonal outdoor pool connected to the convention center in Maastricht

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Photo gallery for Novotel Maastricht

Exterior
Seasonal outdoor pool, open 9 AM to 9 PM, pool umbrellas, sun loungers
Exterior
Exterior
Deluxe Room, 1 Double Bed, Garden View | Minibar, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Bar
  • Parking available
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 1 Double Bed, Garden View

Deluxe Room, 1 Double Bed, Garden View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 Double Bed, Garden View

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Bathrobes
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed

Highlights

Heating
Free cribs/infant beds
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Separate sitting area
Heating
Free cribs/infant beds
Refrigerator
TV
Sofa bed
Blackout drapes/curtains
Private bathroom
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Minibar, in-room safe, desk, laptop workspace

Standard Double Room, 1 Double Bed

Highlights

Heating
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Sibemaweg 10, Maastricht, 6227 AH

What's nearby

  • Mecc Maastricht - 14 min walk - 0.8 miles
  • Maastricht Exhibition and Congress Centre - 14 min walk - 0.8 miles
  • Market - 5 min drive - 1.8 miles
  • Vrijthof - 5 min drive - 1.9 miles
  • Maastricht University - 5 min drive - 1.9 miles

Getting around

  • Maastricht Randwyck Station - 14 min walk
  • Maastricht (MST-Maastricht - Aachen) - 11 min drive

Restaurants

  • ‪Ontbijtzaal - Van der Valk Hotel - ‬4 min walk
  • ‪Restaurant VALK - ‬4 min walk
  • ‪Mama Restobar - ‬9 min walk
  • ‪Da Roberto - ‬9 min walk
  • ‪Brasserie - IJssalon De Wilg - ‬6 min walk

About this property

Novotel Maastricht

Luxury eco-certified hotel near Vrijthof
You can look forward to a terrace, a garden, and a playground at Novotel Maastricht. The on-site restaurant, Restaurant Winners, offers breakfast, lunch, dinner, and pool views. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
Additional perks include:
  • A seasonal outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, concierge services, and a gift shop
  • A banquet hall, luggage storage, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 94 rooms include comforts such as laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Baby monitors and free infant beds
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • TVs with cable channels
  • Electric kettles, heating, and limited housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 12.50 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant Winners

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Baby monitor
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,940 square feet of conference space
  • 8 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (68 inch wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per stay
  • A tax is imposed by the city: EUR 6.61 per person, per night
  • Service fee: EUR 3 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Self parking fee: EUR 12.50 per night
  • Pet fee: EUR 25.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The seasonal pool will be open from May to October
Pool access available from 9 AM to 9 PM
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Hotel Novotel Maastricht
Novotel Maastricht Hotel
Novotel Maastricht
Maastricht Novotel
Novotel Maastricht Hotel
Novotel Maastricht Maastricht
Novotel Maastricht Hotel Maastricht

Frequently asked questions

Does Novotel Maastricht have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 9 AM–9 PM.

Is Novotel Maastricht pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 25.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Novotel Maastricht?

Self parking is available for EUR 12.50 per night.

What time is check-in at Novotel Maastricht?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Novotel Maastricht?

Check-out is at 10:30 AM.

Where is Novotel Maastricht located?

This family-friendly Maastricht hotel is located in a shopping district, within 1 mi (2 km) of Mecc Maastricht, Maastricht Underground, and Bonnefanten Museum. Hoge Brug and Helpoort are also within 1 mi (2 km). Maastricht Randwyck Station is 14 minutes by foot and Maastricht (ZYT-Maastricht Train Station) is 17 minutes.

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Novotel Maastricht Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 280 out of 843 reviews
Rating 8 - Good. 428 out of 843 reviews
Rating 6 - Okay. 100 out of 843 reviews
Rating 4 - Poor. 19 out of 843 reviews
Rating 2 - Terrible. 16 out of 843 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bernie

Liked: Cleanliness, property conditions & facilities
Great hamburger! Pool could be warmer but very happy with my stay
Stayed 1 night in May 2025

10/10 Excellent

Jeroen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent service
Stayed 2 nights in Mar 2025

8/10 Good

Jelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for an overnight stay. Close to center
Stayed 1 night in Jan 2025

6/10 Okay

Simon

Liked: Staff & service
Disliked: Property conditions & facilities
Personal was very friendly, but it is an old building and far away from the inner city. The building ist Not standard Novotel quality.
Stayed 2 nights in Apr 2025

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The restaurant was a 7 out of 10
Stayed 1 night in Dec 2024

8/10 Good

Vlad

Liked: Cleanliness, staff & service, amenities
Relatively clean. Beds could be better and the window only partially opens.
Stayed 3 nights in Feb 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights very comfortable. Good breakfast. Staff were outstanding so friendly and helpful. Room was great. Some areas of hotel are a bit tired but not a problem. We would definitely stay again
Stayed 3 nights in Dec 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely family hotel with excellent staff and a very nice outdoor pool.
Stayed 5 nights in Aug 2024

10/10 Excellent

Jeroen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super.
Stayed 1 night in Oct 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Dec 2024

8/10 Good

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Day staff was super!! Night staff, though, was very difficult; not friendly or helpful.
Stayed 1 night in Sep 2024

6/10 Okay

Sumaya

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when in Maastricht when visiting our children who are studying at the university of Maastricht
Stayed 2 nights in Oct 2023

8/10 Good

Sumaya

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was very friendly. The hotel is very basic but clean. We will stay here again the next time in Maastricht
Stayed 7 nights in Aug 2023

10/10 Excellent

WISSAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all is good
Stayed 2 nights in May 2024

8/10 Good

Peter de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location walking distance from historic district. Surprised there was an extra charge for parking. I guess I didn’t distinguish between free parking and parking available when I booked. It’s not free
Stayed 2 nights in Sep 2024

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Jul 2024

6/10 Okay

Evert

Liked: Cleanliness, staff & service
This is a typical Novotel, slightly dated and tired, dressed concrete look. The kind of hotel one only uses to sleep and have breakfast. If these are the only benefits you’re after in a hotel, this offers quite ok value for your Euro. Staff is friendly and supportive
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and bar staff were accommodating and friendly. The chef was good and the food was very good---even though the selection of dishes were small. We'd go back.
Stayed 3 nights in May 2023

10/10 Excellent

JILLIAN

Liked: Cleanliness, staff & service
Staff were extremely helpful and pool was very nice. No dinner options available at hotel due to staff shortages so we had to eat out locally. A 20 minute walk into central Maarstrict.
Stayed 2 nights in Jul 2022

6/10 Okay

Sarah

Disliked: Cleanliness, room comfort
It was OK, but they had no dinner service & ran out of butter for breakfast. The room was a little stuffy & there was black mold at the base of thd shower. Staff were friendly & spoke English well.
Stayed 3 nights in Sep 2022

6/10 Okay

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities
a 4 story hotel with one elevator is not very convenient. wait times to get to your room are long. the location is in a suburb of the city, thus public transportation is very limited. Overall a nice stay
Stayed 4 nights in Aug 2023

2/10 Terrible

Jen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst Novotel I’ve been!

I booked this hotel late at 20.30 on our way to Amsterdam. We haven’t been in Maastricht before and chose to stay at this Novotel as we used to booked Accor/Ennismore in the past and the reviews seems to be ok. I’ve informed the front desk that we will arrive late at 23.15. The front desk replied quick and reconfirmed the late arrival. The check-in went smooth, signed a liability form and paid the bill. The room however was not made for a family, double room superior with sofa bed for 2 small children. We were told to pull the sofa out and find the pillows in the room, only to find out that the sofa looks used from previous guests! Yuck! I complained but the late shift staff were not helpful at all. 3 women discussing in the back office and in the end I had to fix the sofa bed at 23.30 by myself carrying the duvets, pillows & backpack from the reception with 2 small children! The receptionist offered to assist though with carrying but I expected a finish made bed and sofa bed for 4 pax at the arrival. This is not acceptable from a 4 star hotel and not used from previous Novotel at all! Unfortunately this is the last time at a Novotel! P.S. Please throw or upcycle the bed sheets with holes.
The ready made sofa bed for children after pulling down the sofa.
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parkeren is gratis. Meer uitleg over parkeer beleid zou handig zijn
Stayed 2 nights in May 2025

8/10 Good

Maret

Liked: Cleanliness, amenities, property conditions & facilities
Was een prima hotel,alleen jammer dat je in bad moest douchen.
Stayed 1 night in May 2025