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Mara Serena Safari Lodge

5.0 star property
Luxury lodge with a fitness center and spa services

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Photo gallery for Mara Serena Safari Lodge

Lobby sitting area
Hot stone massages, deep-tissue massages, Swedish massages
Outdoor pool
Reception
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pool
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

Standard Room | Premium bedding, desk, free WiFi, bed sheets

Standard Room

Highlights

Balcony
Separate dining area
Separate sitting area
Free cribs/infant beds
Premium bedding
Fan
Shower/tub combination
Eco-friendly toiletries
  • Park view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Premium bedding, desk, free WiFi, bed sheets

Standard King Room

  • Sleeps 2
  • 1 King Bed

Standard Room-Non-Smoking

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Map
Maasai Mara Game Reserve, P.O. Box 48690 N, Maasai Mara

What's nearby

  • Mara Triangle - 1 min walk - 0.0 miles
  • Maasai Mara National Reserve - 45 min drive - 14.0 miles
  • Purungat Bridge Gate - 45 min drive - 14.0 miles
  • Oloololo Gate - 50 min drive - 15.5 miles

Getting around

  • Maasai Mara (MRE-Mara Serena) - 5 min drive

Restaurants

  • ‪Barafu Lounge - ‬128 min drive

About this property

Mara Serena Safari Lodge

Luxury family-friendly lodge near Mara River
Located close to Maasai Mara National Reserve, Mara Serena Safari Lodge provides game and wildlife viewing, a free manager's reception, and a terrace. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a library.
You'll also find perks like:
  • An outdoor pool and a children's pool
  • Free self parking
  • A safari, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Luggage storage, a front-desk safe, and 1 meeting room
Room features
All 74 rooms boast comforts such as premium bedding and separate sitting areas, as well as thoughtful touches like separate dining areas and bathrobes.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and deep soaking tubs
  • Balconies, separate sitting areas, and separate dining areas

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 6:00 PM on request
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free manager's reception

Things to do

  • Children's pool
  • Game drive
  • Game viewing
  • Gym
  • Library
  • Outdoor pool
  • Safari
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Designated smoking areas
  • Locally-owned and organized tours and activities
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Separate dining area

More

  • Desk
  • Eco-friendly toiletries
  • Fan
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: noon; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property is located in a national park. The additional mandatory fee covers entrance to the park. Guests must purchase a ticket to enter the park; the ticket is valid for 24 hours from the time of issue. If a guest is staying more than 1 night, they are required to renew their ticket on or before the expiration time as indicated on the ticket. A transit ticket is valid for 2 hours only. Any person in violation will be fined. Park entry fees are not included in the accommodation rate and are charged separately upon entry at Maasai Mara Game Reserve (Mara Conservancy). Daily entry is 6 AM-6 PM.
This property is located within The Mara Triangle Conservancy in Masai Mara Game Reserve. The listed 'additional' mandatory fee comprises the additional mandatory park entry fee valid annually from January to June, collected at the main entrance of the park. From July to December, the additional mandatory park fee is USD 200 per adult per night and USD 100 per child per night (from 9 years old to 17 years old).

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Additional fees: USD 100 per person, per night for adults and USD 50 per person, per night for children (from 9 years old to 17 years old)

We have included all charges provided to us by the property.

This property is located within The Mara Triangle Conservancy in Masai Mara Game Reserve. The listed 'additional' mandatory fee comprises the additional mandatory park entry fee valid annually from January to June, collected at the main entrance of the park. From July to December, the additional mandatory park fee is USD 200 per adult per night and USD 100 per child per night (from 9 years old to 17 years old).

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 10 (one-way), (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 7997

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Mara Serena
Mara Serena Lodge
Mara Serena Safari
Mara Serena Safari Lodge
Mara Serena Safari Lodge Masai Mara
Mara Serena Safari Masai Mara
Serena Lodge Mara
Serena Mara
Serena Mara Lodge
Serena Mara Safari Lodge
Mara Serena Safari Lodge Lodge
Mara Serena Safari Lodge Maasai Mara
Mara Serena Safari Lodge Lodge Maasai Mara

Frequently asked questions

Does Mara Serena Safari Lodge have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Mara Serena Safari Lodge pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mara Serena Safari Lodge?

Self parking is free at this property.

What time is check-in at Mara Serena Safari Lodge?

Check-in start time: noon; Check-in end time: 6 PM. After-hours check-in is not available.

What time is check-out at Mara Serena Safari Lodge?

Check-out is at 10 AM.

Does Mara Serena Safari Lodge provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–6:00 PM on request. A fee of USD 20 per vehicle applies.

Where is Mara Serena Safari Lodge located?

Located in a national park, this family-friendly lodge is 1.6 mi (2.6 km) from Mara River and 11.8 mi (19 km) from Maasai Mara National Reserve. Oloololo Gate and Musiara Gate are also within 32 mi (52 km).

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Mara Serena Safari Lodge Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 31 out of 48 reviews
Rating 8 - Good. 11 out of 48 reviews
Rating 6 - Okay. 5 out of 48 reviews
Rating 4 - Poor. 1 out of 48 reviews
Rating 2 - Terrible. 0 out of 48 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10

Great experience and beautiful property
Stayed 2 nights in Apr 2024

10/10

great rooms and service
Stayed 2 nights in Jul 2022

10/10

Heard of elephants, hippos can be seen from the pool area. Amazing views.
Stayed 2 nights in Jan 2024

10/10

Staff were very friendly and went out of their way to make you feel welcome. Fantastic for safari viewing. Great food. All around, great experience.
Stayed 4 nights in Sep 2022

10/10

We had an excellent stay at Mara Serena Lodge in Masai Mara game reserve. Thoroughly enjoyed ourselves, from the staff to the game drives all were excellent Thank you to all the teams . Tha
Stayed 2 nights in Dec 2023

10/10

Outstanding lodge with the friendliest & most helpful staff. Room was comfortable and view from balcony is beautiful. Our 3rd year staying here & will always stay here if possible. Food is great, dining room folks are top notch. They pack an excellent breakfast/lunch for days you don’t want to dine in. An overall wonderful experience.
Stayed 9 nights in Jun 2023

10/10

Number one the pictures online do not do this place justice!!! it's simply an amazing place... from the views and rooms to the staff the food did I say views... from every place you sit, stand walk around the views are simply awesome!! This was my first time to the Mara however in talking to other guests some had told me that they have been to the Mara 8 times and this place was simply the best ever.. so for me I know know no better however I can't wait to get back to this place... I only stayed 2 days I really needed to stay 4.. and I will next time for sure!
Stayed 2 nights in Jul 2022

10/10

We enjoyed our stay here and we would come back. First, a big thanks to Chef Kennedy for preparing meals for my wife Kathryn, who cannot eat gluten, dairy products, oil and red meat. Second, a big shoutout to William W who took care of us on safari! William is great and if we came back we’d request him to take us on safari again. We loved the location of the lodge. The game drives were great and the staff was so friendly. The Masaai warrior (I think his name was Julian) who greeted us was so nice. We enjoyed the view from the lodge and our room. Everyone was friendly and we hope to be back! Bring cash because there is no ATM at the lodge. We wish we brought cash so we could top William and the staff and purchase art during our trip to the village. Thank you all for making our stay pleasant! And thank you William for everything, including hanging out with us as we waited for the airplane. -Nick and Kathryn
Stayed 3 nights in Sep 2022

10/10

Stayed 13 nights in Jun 2024

10/10

Stayed 2 nights in Nov 2023

10/10

Stayed 1 night in Apr 2023

10/10

The location is absolutely unique and amazing, settled on a hill with panoramic views of the Maasai Mara plains, from each room. I was able to observe Elephant herds, Giraffes, Buffaloes, Warthogs from my room. What impressed me the most, was the frendliness and professionalism of the staff. They made me feel very welcome every minute of the stay. I approached the desk with a few requests (e.g. to change my room) and all of them were solved without hesitation to my full satisfaction.
Stayed 4 nights in Sep 2021

10/10

Stayed 1 night in Jul 2021

10/10

We recently stayed for 11 nights at Mara Serena Lodge. My husband and I were self driving and did not have the benefit of a guide to help with things. Duncan, the manager, went above and beyond to assist with anything we needed. He worked tirelessly to help with internet issues, patiently answered all our questions, and was genuinely interested in making sure our stay was as pleasant and enjoyable as possible. The lodge was very clean and all staff wore masks, which we appreciated. Dining area was spotless and food was very good. Thanks to Bernard and Eric, our dining attendants, Michael, for his music and good humor, and every person there for their warmth and friendliness. We will definitely stay here again and highly recommend Mara Serena.
Stayed 11 nights in Jun 2021

10/10

We had a great time at the hotel. The rooms are very well maintained, the staff was extremely attentive and our game drives were GREAT! We couldn’t have asked for a better stay. Special thanks to Vivian and Benjamin to their amazing service!
Stayed 2 nights in Jun 2021

8/10

Stayed in August after re-opening with covid. Masks must be worn at all times, food served to you from buffet, temperature checks when entering and hand washing facilities. Unfortunately some light fingered person(s) decided to ransack our car, they only took sweets but not pleasant to have your bags and clothes turned inside out.
Stayed 7 nights in Aug 2020

8/10

Lovely location ad fantastic views. Welcoming staff.
Stayed 2 nights in Feb 2020

10/10

The staff was excellent. Amenities great. The room could have been little better; NO AIR CONDITIONING, NO TV. NO SCREENS. Staff & services excellent
Stayed 4 nights in Jan 2020

10/10

Best view in the world! Enjoy the vista, elephants, and giraffes from the pool or your hotel window. Staff couldn’t be more kind and accommodating. Safari wildlife is maybe best in the world. I’ve been twice now and both times managed to see the “big 5” plus many elephants, giraffes, and warthogs etc. I also recommend the village tour! Our guide John really showed us a good time while educating us about his family and culture. Food (considering the distance from a grocery store etc) is excellent! Plenty of fruits and vegetables- plus delicious carnivore options too. Love this place and can’t wait to visit again with my parents.
Stayed 3 nights in Jan 2020

6/10

I did not like the staff in the dining room ingroreing me on the last day at breakfast
Stayed 4 nights in Nov 2019

4/10

The lodge is in a desperate need of renovation.Filthy, paint chipped, hardware loose, appliances ancient, mosquito nets with holes. Our mattress had blood stains and no mattress pads. We got one pillow without pillow case. We wanted to check out immediately but there is nowhere to go at a short notice . For the price they charge they should be ashamed for the “luxury lodging” they provide. Food was terrible, could not cut any meats even with a stake knives. Salads limited to tomato and cucumber. We had to settle for rice. They nickele and dime you every step of the way: water, tea, coffee is an additional cost ( and this is a full board) Staff is overworked and probably greatly underpaid, everyone was waiting for a handout and this is with a service charge already included in the stay. Hotel caters to huge tour groups who descend upon it and make stay noisy and stressful
Stayed 2 nights in Jul 2019

8/10

静か、眺めが最高、スタッフ フレンドリー、 食事がイマイチ、 お土産ショップはおススメ。
Stayed 2 nights in Apr 2019

10/10

Stayed 1 night in Mar 2019

10/10

A fabulous stay right in the heart of the park. The staff and service were really excellent. They made it a real home from home. Highly recommended
Stayed 3 nights in Nov 2018

10/10

This was the best hotel EVER!!!! from the Safaris, to the food to the hospitality! The views, the beauty, the landscape. WE WILL BE BACK AND BRING FAMILY!! Thank you for looking after my Father in law so well. They loved their time.
Stayed 4 nights in Nov 2018