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The Chiltern Hotel

3.0 star property
Hotel in Luton with a 24-hour front desk and a restaurant

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Photo gallery for The Chiltern Hotel

Standard Room, 2 Twin Beds | 1 bedroom, desk, free WiFi, bed sheets
Lobby
Standard Room, 2 Twin Beds | Bathroom | Shower, free toiletries, towels, toilet paper
Exterior
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Air conditioning
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | 1 bedroom, desk, free WiFi, bed sheets

Deluxe Room, 1 Double Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room, Multiple Beds

Standard Triple Room, Multiple Beds | 1 bedroom, desk, free WiFi, bed sheets

Standard Triple Room, Multiple Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 9 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, desk, free WiFi, bed sheets

Standard Room, 1 Double Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | 1 bedroom, desk, free WiFi, bed sheets

Deluxe Room, 2 Twin Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | 1 bedroom, desk, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Daily housekeeping
Wardrobe or closet
Desk
  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Waller Avenue, Luton, England, LU4 9RU

What's nearby

  • Kenilworth Road Stadium - 2 min drive - 1.1 miles
  • Luton Mall - 4 min drive - 1.9 miles
  • University of Bedfordshire - 4 min drive - 2.1 miles
  • Stockwood Discovery Centre - 6 min drive - 3.0 miles
  • ZSL Whipsnade Zoo - 18 min drive - 7.8 miles

Getting around

  • Leagrave Station - 20 min walk
  • Luton Airport (LTN) - 13 min drive

Restaurants

  • ‪The BIscot Mill - ‬3 min drive
  • ‪Bamboo Gardens - ‬20 min walk
  • ‪KFC - ‬8 min walk
  • ‪Pizza Hut - ‬2 min drive
  • ‪Costa Express - ‬19 min walk

About this property

The Chiltern Hotel

Property highlights
Take advantage of dry cleaning/laundry services, a bar, and a restaurant at The Chiltern Hotel. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • A 24-hour front desk, luggage storage, and smoke-free premises
Room features
All 97 rooms boast comforts such as air conditioning, in addition to perks like free WiFi and room service.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Heating, daily housekeeping, and desks

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Street parking available
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chiltern Restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's breakfast is served in guestrooms.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Chiltern Hotel
Chiltern Hotel Luton
Chiltern Luton
Hotel Chiltern
OYO The Chiltern Hotel
The Chiltern Hotel Hotel
The Chiltern Hotel Luton
Chiltern Hotel Luton Airport
The Chiltern Hotel Hotel Luton

Frequently asked questions

Is The Chiltern Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Chiltern Hotel?

Self parking is free at this property.

What time is check-in at The Chiltern Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at The Chiltern Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Chiltern Hotel located?

Situated in Luton, this hotel is within 3 mi (5 km) of Kenilworth Road Stadium, Genting Casino Luton, and Cineworld Luton. Luton Mall and University of Bedfordshire are also within 3 mi (5 km). Leagrave Station is 20 minutes by foot.

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The Chiltern Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 78 out of 553 reviews
Rating 8 - Good. 162 out of 553 reviews
Rating 6 - Okay. 136 out of 553 reviews
Rating 4 - Poor. 95 out of 553 reviews
Rating 2 - Terrible. 82 out of 553 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vitor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price very good place
Stayed 1 night in May 2025

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Am sooo hapyyyy room is very clean and safe place
Stayed 1 night in May 2025

4/10 Poor

Gulnar

Staff at check in to be more experienced and polite to visitors
Stayed 1 night in May 2025

10/10 Excellent

Hussnain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Disgusting place

This hotel should not be allowed to be open to the public, it's full of homeless people, refugees and when we came back to get our car as we didn't feel safe leaving our car their so we didn't even stay, the reception area was taken over by about 20 people praying on their mats and looked insulted we had walked in. Disgusting hotel and not a safe feeling at all.
Stayed 1 night in Feb 2025

6/10 Okay

Timothy

Disliked: Cleanliness, property conditions & facilities

Avoid!!!

This hotel should genuinely not be open to the public as it is clearly currently being used for housing refugees.
Stayed 1 night in Dec 2024

4/10 Poor

Mark

Liked: Room comfort
Really noisy neighbours (other guests). Not sure if this is a migrant hotel, but the guests were not very considerate, didn’t speak or understand English and were quite rude tbh. Stayed here for 2x 4 nights visits and will definitely NOT be staying again when in the area!!
Stayed 4 nights in Jan 2025

2/10 Terrible

Kea

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel horrible

Awful This is a grotty hotel and is used as a homeless housing placement - People have to live somewhere but this hotel shouldn’t be sold as a 3 star with restaurant and bar and there isn’t either. A bit of an experience and didn’t feel safe tbh
Stayed 1 night in Dec 2024

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here

I book hotels that have a gym which this one said it did, on arrival I was told they don’t have a gym, I had to order food from outside. The furniture in the room looked ready for the tip they had a desk but no chair to sit at the desk. I was ready to walk out and book elsewhere but your policy on booking was non refundable. Disgrace!!!!
Stayed 1 night in Feb 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was so run down and dirty I left

I didn't actually stay the night in the end after checking in and going to the room it was clear the hotel needs alot of work it's old dirty everything is dusty or covered on marks honestly the single worst hotel experience I have ever had I actually couldn't bring myself to stay I then booked into the Travelodge up the road
Stayed 1 night in Dec 2024

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Unclean, smelt profusely bad and no facilities was usable. Very disappointed in the hotel as online it appeared exquisite. Could not get a drink or a meal. All closed when i returned from the hospital at 9pm No staff around. The double bed was 2 singles pushed together. The bedding was soiled and also the towels. The hotel smelt very foisty
Stayed 1 night in Dec 2024

4/10 Poor

Mr S A J

Disliked: Property conditions & facilities, room comfort
Very poor. Bedroom did not have plug in sink, hairdryer, chair in bedroom, toilet roll holder. Lighting dreadful in room and no way to turn lights on or off without getting out of bed and walking to the door. No way of adjusting temperature in room.
Stayed 1 night in Jan 2025

2/10 Terrible

Callum

Disliked: Cleanliness, property conditions & facilities, room comfort

Awful

We had two rooms and it was one of the worst experiences I have ever had in a hotel. Had to be moved multiple times because tv didn’t work. Then the new room had hairs all over the bed. Faeces on the bath towel and for some reason around the window. It felt extremely unsafe and was confirmed the council are also housing people there. The windows wouldn’t close. Because of the cleanliness I couldn’t even have a tea I’m the morning and had to stand there for an hour naked drip drying because of the towels were covered in faeces. Hotel confirmed this was disgusting and would refund. but now no one is taking accountability and I still don’t have the refund.
Towels that have obviously been used to replace toilet roll
Stayed 1 night in Feb 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Matt

Stayed 1 night in Apr 2025

2/10 Terrible

Samuel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

James

Stayed 1 night in Feb 2025

6/10 Okay

Chris

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Babar

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Very fair price and friendly staff. Good transportation links
Stayed 1 night in May 2020

6/10 Okay

Fiona

Stayed 1 night in Apr 2020