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B5 Boutique Hotel Lugano

Property class: 3.5

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Photo gallery for B5 Boutique Hotel Lugano

A buffet setup with various food items and utensils, including a large bowl of sliced meats, a fruit bowl, and a selection of cheeses and breads. - B5 Boutique Hotel Lugano (Lugano)
A bedroom with a wooden ceiling, a bed, a window, and a wall-mounted lamp. - B5 Boutique Hotel Lugano (Lugano)
A neatly made bed with white linens, a bedside table with a cup and a plate, and a wall-mounted mirror with two lamps. - B5 Boutique Hotel Lugano (Lugano)
A modern kitchen with a central island, bar stools, and a large abstract painting on the wall. - B5 Boutique Hotel Lugano (Lugano)
A garden patio with a central umbrella, wooden seating, and lush greenery. - B5 Boutique Hotel Lugano (Lugano)
Located close to LAC Lugano Arte e Cultura and Parco Ciani, B5 Boutique Hotel Lugano provides an art gallery on site, designer stores on site, and a garden. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

View all photos for Junior Suite

A bedroom with a wooden ceiling, a bed, a window, and a wall-mounted lamp.

Junior Suite

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, City View

A hotel room with a bed, a desk, a chair, and a window with curtains.

Deluxe Double Room, City View

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, City View

A hotel room with a bed, a nightstand, a lamp, and a wall with a painting.

Superior Double Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, City View

A modern bedroom with a bed, bedside lamps, and framed artwork on the wall.

Standard Double Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room, City View

A modern bedroom with a brick-patterned headboard, a wooden bench, and a wall adorned with various animal head sculptures.

Comfort Double Room, City View

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located near a boardwalk/promenade, B5 Boutique Hotel Lugano is in Besso neighborhood and is connected to a rail/subway station. Funicolare Monte Brè - Cassarate Station is a notable landmark, and the area's natural beauty can be seen at Parco Ciani and Lake Lugano. Don't miss out on a visit to LAC Lugano Arte e Cultura. Visit our Lugano travel guide
Map
Via Francesco Borromini 5, Lugano, TI, 6900

What's nearby

  • A historic building with ornate facades and a covered entrance.
    Via Nassa
    8 min walk - 0.4 miles
  • A picturesque lakeside village with colorful buildings, boats, and mountains in the background.
    Lake Lugano
    9 min walk - 0.5 miles
  • A modern building with a green facade and the text "LAC Lugano Arte e Cultura" on its side.
    LAC Lugano Arte e Cultura
    11 min walk - 0.6 miles
  • A large, pink building with a green dome, surrounded by well-manicured gardens and tall trees.
    Parco Ciani
    12 min walk - 0.6 miles
  • A large, pink building with a green dome and a flagpole.
    Palazzo dei Congressi
    14 min walk - 0.7 miles

Getting around

  • Lugano Station
    4 min walk
  • Lugano Funicular Station
    4 min walk
  • Lugano (LUG-Agno)
    13 min drive

Restaurants

  • Anacapri
    5 min walk
  • Vanini
    10 min walk
  • Agua
    11 min walk
  • Spaghetti Store
    12 min walk
  • Grand Café Al Porto
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends; CHF 25 per person
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Art gallery
  • Designer stores

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Coworking space

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator (45 inch wide door)
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 4 floors
  • Built in 1923
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Renovated entire property - May 2024
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 6:30 PM

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staffed during limited hours

Prior to arrival, you must complete online registration via a secure link

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), smart lock

Pets

No pets or service animals allowed

Children and extra beds

Children 14 and younger are not allowed at this property; All guests older than 14 are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Tourism fee: CHF 4.2 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 25 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher

We should mention

Children 14 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Frequently asked questions

Is B5 Boutique Hotel Lugano pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at B5 Boutique Hotel Lugano?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at B5 Boutique Hotel Lugano?

Check-out is at 11:00 AM.

Where is B5 Boutique Hotel Lugano located?

Located in Besso, this hotel is within a 15-minute walk of Lake Lugano and Parco Ciani. LAC Lugano Arte e Cultura and Funicolare Monte Brè - Cassarate Station are also within 2 mi (3 km). Lugano Funicular Station and Lugano Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

B5 Boutique Hotel Lugano Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 108 out of 228 reviews
Rating 8 - Good. 96 out of 228 reviews
Rating 6 - Okay. 15 out of 228 reviews
Rating 4 - Poor. 8 out of 228 reviews
Rating 2 - Terrible. 1 out of 228 reviews

Reviews

Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff very helpful. Room was clean and practical.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in an excellent location, is nicely 'different and quirky' and is comfortable and clean.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Hotel room was very modern and very nice
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel itself. Easily accessible to train station also bus transportation.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Reasons to stay here: Close to train station & funicular that lowers you to old town & lake. Clean property & rooms Friendly, attentive staff Unique aesthetic & decor Adequate breakfast selection Quiet hotel
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Arica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a quick trip

Very nice place and very easy to access!! Easy to access the train which was very nice
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

KATSUMI

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room Water service was helpful. Staff were showing high quality hospitality
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is conveniently located near the train station as well as the funicular to go to the lake promenade. They are between 5 to 10 minutes walk from the hotel respectively. Daniel was very prompt in responding with whatever we need figured out in the room besides being nice and helpful. Thank you, Daniel; you made our stay wonderful!
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
The property has a very green theme which was good to experience, very modern and constructed with thought for the environment. All keys were electronic which meant you needed your phone and roaming though (a downside as only one of us had roaming) good because meant you didn’t have a key to lose. Room temperature would have been good to go a couple of degrees lower, given the heatwave, but overall we really liked the hotel. The staff we saw were very friendly. The location is excellent, right by both station and town. I really like the natural soap and shampoos as well and the opportunity to save on cleaning for a night if you so wish. Plus as a tourist you can get free bus and a venicular ticket (although a local told us that and we wouldn’t have known otherwise).
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at B5 boutique! Such a unique and inviting environment. Friendly staff, quiet and comfortable. The location was perfect for access to the train station. Would have stayed longer had our itinerary allowed!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Viktoriia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an amazing place
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Clare

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is very basic. Throughout our 2 night stay we didn't meet a single member of staff. We weren't prepared for the online check in or the self check out at all - since the instructions said that the hotel has staff at the front desk until 6pm and we arrived at 5.30pm. Their self check is unnecessarily complicated as well as their key free rooms. Breakfast is expensive at 25 CHF per person per night for what it is - and hence we opted for no breakfast. It is ok - but it feels very basic and doesn't give you the feeling of being on vacation.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Will definitely return.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Kenzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was a bit confusing, but once I got it working, it was amazing!! Haha best shower I’ve had.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Carola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conpletely renovated, very modern interieur. The short walk from the trainstation (5 min) was very conveniant for us arriving with the train with lugguage. The city centre was easy to reach taking the funicular from the train station. The hosts were very pleasant and helpful. The free water (also sparling) was absolutely great. Great customer service, we would always go there again when going to Lugano!
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

jasmine

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was fine and very modern . There was no one at the front desk to answer questions I have a major complaint. During our stay, there was a breakfast buffet arranged in the lobby. There was no price on it. And there was no one at the desk for us to confirm whether breakfast was included or not. I assumed that this was for the guest and and I took the breakfast. My husband who was staying with me also got coffee for one or two days. Again, no one told us that breakfast was not included in our service and they did not tell us the actual price of the breakfast. Afterwards, I have been charged $199 for taking breakfast at the hotel for four days. This is unacceptable if I had known that the breakfast was expensive I would not have had anything. They were cheaper pay places to get coffee and a croissant outside the hotel.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Livia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir kommen gerne wieder, alles top!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Willy

Liked: Cleanliness, amenities, property conditions & facilities
Grei beliggenhet i nærheten av togstasjon og sentrum.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, amenities
Spezielles Ambiente, sehr zuvorkommendes Personal, sehr vielseitiges Frühstück; rundum Wohlfühlpaket.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Arwed

Liked: Cleanliness, staff & service, amenities
Sauberes Zimmer, sehr gutes Frühstück und direkt beim Bahnhof. Die Ticino Card wird nach online checkin per whatsapp zugestellt was enorm hilfreich war. Checkin ohne Personal
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ariane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr zentral, sehr nette Eigentümer und Personal, stylische Zimmer, gute Betten, alles tipp topp !
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Kilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Praktische Lage, stilvolle Zimmer und super Service. Wir hatten ein Problem mit der Heizung im Zimmer, was sofort gelöst wurde. Das Hotel ist währschaft und kreativ saniert. Kommen wieder.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great.
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut gelegen in der Nähe des Bahnhofs, für ein 2-Sterne Hotel sehr guter Service. Frühstück draussrn im Garten.
Stayed 2 nights in Aug 2021
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service

OK, aber trotzdem enttäuscht

Aufgrund der Lage zum Bahnhof und dem Preisangebot habe ich dieses Hotel gebucht. Bei der Ankunft war alles sehr freundlich und der Empfang war sehr angenehm. Das Zimmer ist kleiner als erwartet und auch schon älter. Jedoch mehrheitlich sauber und das grosse Bett aufwertend. Das Bad ebenfalls älter, aber bis auf geringen Wasserdruck auch ohne weitere Beanstandungen. Was mich aber dann sehr störte, waren die Belagserneuerungen, welche bis um 03.30 Uhr dauerten und von meinem Zimmer aus in 50m Distanz stattfanden. Zuerst den alten Belag rausgefräst (ab 21.00 Uhr) und dann mit Maschinen ab Mitternacht eingebaut. Die Hotelleitung kann hier nichts dafür, aber einen Hinweis oder eine Preisreduktion wären sicher wünschenswert gewesen. Das Frühstück war corona konform bereits auf einem Tablett pro Zimmer bereit und reichte aus.
Stayed 1 night in Aug 2021