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VISIONAPARTMENTS Lucerne Neustadtstrasse

3.0 star property
Travelers find a central Lucerne base with time-saving conveniences like express check-in, laundry facilities, and easy city connections

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Photo gallery for VISIONAPARTMENTS Lucerne Neustadtstrasse

A modern hotel room with a bed, a sofa, a TV, and a mural of a beach scene. - VISIONAPARTMENTS Lucerne Neustadtstrasse (Lucerne)
A compact kitchen with a microwave, coffee machine, and a sink. There is a basket with vegetables and bread on the counter. - VISIONAPARTMENTS Lucerne Neustadtstrasse (Lucerne)
A modern hotel with a clean, white facade, multiple balconies, and a flat roof. - VISIONAPARTMENTS Lucerne Neustadtstrasse (Lucerne)
A table with a lamp, a vase with green leaves, a blue mug, a bowl with apples, and a green chair. - VISIONAPARTMENTS Lucerne Neustadtstrasse (Lucerne)
A corner of a room with a white wall, a white ceiling, a white floor, a white door, and a white cabinet. - VISIONAPARTMENTS Lucerne Neustadtstrasse (Lucerne)
VISIONAPARTMENTS Lucerne Neustadtstrasse is centrally located, providing travelers a practical home base. Guests benefit from express check-in/out, on-site laundry, in-room WiFi, and luggage storage for added convenience.

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Laundry

Room options

View all photos for Mini Room

A modern hotel room with a grey carpet, a wooden tray with croissants and juice, a small table with a lamp, and a blue chair.

Mini Room

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Studio Junior, Kitchenette

A table with a lamp, a vase with green leaves, a blue mug, a bowl with apples, and a green chair.

Studio Junior, Kitchenette

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Studio Mini, Kitchenette

A modern hotel room with a flat-screen TV, a sofa, a small table with a vase of flowers, and a dining area with a chair and a table.

Studio Mini, Kitchenette

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Room

A hotel room with a bed, a desk with a chair, a small table with a vase of flowers, and a nightstand with a lamp.

Junior Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Single Room

A bedroom with a bed, a flat-screen TV mounted on the wall, and a window with sheer curtains.

Single Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Studio Mini, Balcony, Kitchenette

A modern hotel room with a flat-screen TV, a sofa, a small table with a vase of flowers, and a dining area with a chair and a table.

Studio Mini, Balcony, Kitchenette

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Studio Junior, Balcony, Kitchenette

A table with a lamp, a vase with green leaves, a blue mug, a bowl with apples, and a green chair.

Studio Junior, Balcony, Kitchenette

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Lucerne, VISIONAPARTMENTS Lucerne Neustadtstrasse is in the city center. Chapel Bridge is a notable landmark, and the area's natural beauty can be seen at Mount Pilatus and Burgenstock. Natur-Museum and Richard Wagner Museum are also worth visiting. Visit our Lucerne travel guide
Map
Neustadtstrasse 16, Lucerne, 6003

What's nearby

  • A historic building with domed towers by a calm river reflecting a sunset sky.
    Jesuit Church
    11 min walk - 0.6 miles
  • A riverside town with historic buildings, a prominent tower, and a bridge over the water.
    Chapel Bridge
    12 min walk - 0.7 miles
  • A lake with boats, a mountain, and buildings in the background.
    KKL Lucerne
    13 min walk - 0.7 miles
  • A historic riverside town with a prominent red-roofed building and a reflection of the architecture in the calm water.
    Lucerne Town Hall
    14 min walk - 0.8 miles
  • The Swiss Path
    12 min walk - 0.7 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station)
    12 min walk
  • Zurich Airport (ZRH)
    58 min drive

Restaurants

  • BOLERO Restaurante
    4 min walk
  • Two Hands Coffeehouse
    3 min walk
  • WOLF Burger & Steak Bar
    5 min walk
  • Café Nord
    4 min walk
  • Nachbar
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets allowed for an extra charge of CHF 10.50 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.50 per person, per night
  • Resort fee: CHF 1 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 10.50 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Frequently asked questions

Is VISIONAPARTMENTS Lucerne Neustadtstrasse pet-friendly?

Yes, pets are allowed at this property. There's a fee of CHF 10.50 per pet, per day. Service animals are exempt from fees.

How much is parking?

VISIONAPARTMENTS Lucerne Neustadtstrasse doesn't offer parking.

What time is check-in at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Check-out is at 10 AM.

Where is VISIONAPARTMENTS Lucerne Neustadtstrasse located?

Located in the heart of Lucerne, this hotel is within a 15-minute walk of Museum Sammlung Rosengart and Chapel Bridge. The Swiss Path and Jesuit Church are also within 15 minutes. Lucerne (QLJ-Lucerne Train Station) is 12 minutes by foot and Lucerne Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

VISIONAPARTMENTS Lucerne Neustadtstrasse Reviews

6.8

8.0

Cleanliness

7.0

Location

7.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 120 out of 744 reviews
Rating 8 - Good. 282 out of 744 reviews
Rating 6 - Okay. 170 out of 744 reviews
Rating 4 - Poor. 93 out of 744 reviews
Rating 2 - Terrible. 79 out of 744 reviews

Reviews

Verified review

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a great location. Perfect for travelers The property is very small. Online is a bit deceiving, it has just a foot or 2 of walkable space. If you are traveling alone and not planning on staying inside much, this is perfect. If you need a workspace or sitting spot, this may not be the best suitable spot. Other than the space, I have no complaints at all
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Aidan Zayn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small but got all that u need

first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
Stayed 2 nights in Oct 2023
Verified review

6/10 Okay

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room but extremely small. Looked like they tried to use every inch of space available. We booked this last minute and had good response from the team for a convenient check in. Train noises stop at night so we slept fine. This might be a problem for light sleepers as the trains are loud at 5am.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I never did check out the laundry set up but it was located really close to everything and anything. Especially the station which was relieving. The room was clean, a bit tight for two adults but we managed. I did fix the tv in there, it somehow never got plugged in but it was an easy fix. And y’all are quick to respond to questions which was relieving when I got waylaid on the way there.
Stayed 4 nights in Sep 2025
Verified review

6/10 Okay

Julie

This hotel is clean and the room was small but well organized. There is a closet with shelves but no where to hang clothes. The biggest drawback was the location. The hotel is right next to the train station so you need to be a really sound sleeper in order to stay here because the sound of trains breaking is a very high pitched sound of metal scraping against metal.
Stayed 9 nights in Sep 2025
Verified review

6/10 Okay

Ania

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment is quite small but clean and they managed to use every spot. Thankfully the windows are thick! The noise from the trains below is constant and a lot. With the windows closed only hear a few really loud ones. There needs to be some hooks in the shower as there is nowhere to hang a towel. The location is aprox 10 min walk to train station and convenient to town centre
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Keli

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

Not the greatest experience

Pros: Staff was responsive to emails. Room was clean. Cons: The info provided on hotels.com states that (1) customers would receive a secure link to upload ID for check-in, but I didn't receive the link until I emailed a week prior to my arrival date; (2) customers can receive special access instructions if checking in outside of regular check-in hours, but I didn't receive any special access instructions even after a few inquiries. The email stated that I would receive the access code the day of my arrival. At 9:30 a.m. on the day of my arrival, I still had not received any access code. So I had to email to follow up. They responded within 3 hours but there was no mention of checking in at irregular hours. So I waited until the regular check-in hours. A few items (shower head holder, kitchenette faucet, sound bar anchor) were not securely attached. The welcome guide in the room suggests customers to email them, so I did so that I wouldn't be held responsible in case anything happened. It also asked us to check against their inventory list, but I didn't see the inventory list until after I emailed. There was no/poor AC/ventilation. The room was so warm that we had to open the window to sleep. But because it was so close to the train station and there was a train every 3-4 minutes, we eventually had to close the window. But the room was so hot with the window closed, meaning we couldn't sleep one way or the other. Room was small but we were aware and could handle that.
Stayed 3 nights in May 2025
Verified review

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities, room comfort
The location was fine. Not too far from train station and I could walk to many restaurants.
Stayed 6 nights in Sep 2025
Verified review

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Compact but well equipped micro studio
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Shailesh

Disliked: Staff & service, property conditions & facilities
We
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Vincent

Disliked: Staff & service, property conditions & facilities, room comfort
Very basic no thrill room
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only loud trains but all Great
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan.
Stayed 5 nights in Jul 2025
Verified review

6/10 Okay

Livia

noisy
Stayed 5 nights in Jun 2025
Verified review

4/10 Poor

Marine

Liked: Cleanliness
Disliked: Staff & service, room comfort

Expensive and loud

Extremely expensive for the place - far from the city center and have constant and loud train noise.
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

Eslam

Disliked: Cleanliness, staff & service
the room was so tiny
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Kyuyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Eliane

Liked: Cleanliness
Very small but central, close to station so loud from the trains. AC did not work so we needed windows open.
Stayed 3 nights in Aug 2024
Verified review

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service, room comfort

Avoid Vision Switzerland

Our room was situated above the train tracks. We heard trains all day and night. The room was so hot we couldn't close the window to block the sound.
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

Kylie

Liked: Cleanliness
Disliked: Staff & service
We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

CHUNHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is nice, but no AC just fan. Sometimes its quite hot there
Stayed 2 nights in Jun 2024
Verified review

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The walls are dirty, the AC did not work. The curtains were dirty. The noise from the trains is really bad.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Vincent

Liked: Staff & service, property conditions & facilities
It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers.
Stayed 2 nights in May 2025
Verified review

2/10 Terrible

chanchal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The odor in the facility was awful and to the point that we had to get out of there. Do not book. There are much better options out there
Stayed 3 nights in Sep 2024