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The Hotel Luzern, Autograph Collection

5.0 star property
Luxury hotel in Lucerne with a 24-hour front desk

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Photo gallery for The Hotel Luzern, Autograph Collection

Lounge
Lobby
Front of property - evening/night
Lounge
Penthouse, 1 King Bed, Mountain View | Premium bedding, in-room safe, individually decorated

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Breakfast available
  • Housekeeping
  • Room service
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Studio, 2 Twin Beds, Park View

Premium bedding, in-room safe, individually decorated

Studio, 2 Twin Beds, Park View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
  • Park view
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio, 1 King Bed, Non Smoking, Park View

Premium bedding, in-room safe, individually decorated

Deluxe Studio, 1 King Bed, Non Smoking, Park View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Park View

Premium bedding, in-room safe, individually decorated

Studio, 1 King Bed, Park View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
  • Park view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Corner

Junior Suite, 1 King Bed, Non Smoking, Corner | Premium bedding, in-room safe, individually decorated

Junior Suite, 1 King Bed, Non Smoking, Corner

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
  • Park view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, 2 Twin Beds, Park View

Deluxe Studio, 2 Twin Beds, Park View | Premium bedding, in-room safe, individually decorated

Deluxe Studio, 2 Twin Beds, Park View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds, Park View

Junior Suite, 2 Twin Beds, Park View | Premium bedding, in-room safe, individually decorated

Junior Suite, 2 Twin Beds, Park View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
  • Park view
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking, Garden View

Suite, 1 King Bed, Non Smoking, Garden View | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking, Garden View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
  • Park view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite)

Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite) | Premium bedding, in-room safe, individually decorated

Penthouse, 1 King Bed, Balcony, Mountain View (Penthouse Junior Suite)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Mountain View

Penthouse, 1 King Bed, Mountain View | Premium bedding, in-room safe, individually decorated

Penthouse, 1 King Bed, Mountain View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
TV
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, Garden View (Garden & Park)

Premium bedding, in-room safe, individually decorated

Suite, 2 Twin Beds, Garden View (Garden & Park)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Premium bedding
  • Park view
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Sempacherstrasse 14, Lucerne, LU, 6002

What's nearby

  • Chapel Bridge - 5 min walk - 0.3 miles
  • Lucerne Town Hall - 6 min walk - 0.4 miles
  • KKL Lucerne - 6 min walk - 0.4 miles
  • Chateau Guetsch - 16 min walk - 0.8 miles
  • Swiss Transportation Museum - 4 min drive - 1.8 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 5 min walk
  • Zurich Airport (ZRH) - 65 min drive

Restaurants

  • ‪Mövenpick - ‬3 min walk
  • ‪Tacuba - ‬1 min walk
  • ‪La Bestia - Pizza Pizza - ‬2 min walk
  • ‪Das Schwarze Schaf - ‬3 min walk
  • ‪la vie en rose Restaurant - ‬2 min walk

About this property

The Hotel Luzern, Autograph Collection

Luxury boutique hotel near KKL Lucerne
Located close to Chapel Bridge and Lucerne Town Hall, The Hotel Luzern, Autograph Collection provides a terrace and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Additional perks include:
  • Limo/town car service, buffet breakfast (surcharge), and multilingual staff
  • A water dispenser, tour/ticket assistance, and a 24-hour front desk
  • Luggage storage, an elevator, and concierge services
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with tubs or showers and free toiletries
  • 40-inch TVs with satellite channels
  • Recycling, electric kettles, and heating

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 20 per night)
  • Street parking available
  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CHF 35 for adults and CHF 25 for children

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch TV with satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 120.0 per stay
Cribs (infant beds) are available for CHF 80.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.80 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 1.65 per person, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 35 for adults and CHF 25 for children
  • Nearby parking fee: CHF 20 per night (52 ft away)
  • Pet fee: CHF 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 80.0 per night
  • Rollaway bed fee: CHF 120.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a deadbolt lock
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Lucerne
Hotel Luzern Autograph Collection Lucerne
Hotel Luzern Autograph Collection
Luzern Autograph Collection Lucerne
Luzern Autograph Collection
The Hotel Luzern, Autograph Collection Hotel
The Hotel Luzern, Autograph Collection Lucerne
The Hotel Luzern, Autograph Collection Hotel Lucerne

Frequently asked questions

Is The Hotel Luzern, Autograph Collection pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CHF 100 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at The Hotel Luzern, Autograph Collection?

Limited spots are available.

What time is check-in at The Hotel Luzern, Autograph Collection?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Hotel Luzern, Autograph Collection?

Check-out is at noon.

Where is The Hotel Luzern, Autograph Collection located?

Located in the heart of Lucerne, this luxury hotel is within a 10-minute walk of KKL Lucerne, Chapel Bridge, and Lucerne Town Hall. Lion Monument and Chateau Guetsch are also within 1 mi (2 km). Lucerne (QLJ-Lucerne Train Station) and Lucerne Station are within a 5-minute walk.

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The Hotel Luzern, Autograph Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 186 reviews
Rating 8 - Good. 54 out of 186 reviews
Rating 6 - Okay. 17 out of 186 reviews
Rating 4 - Poor. 7 out of 186 reviews
Rating 2 - Terrible. 1 out of 186 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Excellent!
Stayed 3 nights in Dec 2024

10/10

This hotel was amazing. It was very clean. More than that the service we received was exemplary. We hadn’t booked parking as we thought it would be available. The staff made extra effort to find parking with their sister hotel. Even did valet service for us by, as we found out at checkout, the GM Marc himself! What a wonderful hotel! I would recommend to any family members traveling to Switzerland.
Stayed 2 nights in Nov 2024

10/10

Property and room was beautiful. We had wanted to extend our stay and had to make second booking for a different room. The general manager, Martin, noted this and reached out and managed to arrange for us combine both bookings and stay in the same room for both days. This made it a lot more convenient as we didn't have to deal with two different bookings on each day. Love the attention to detail by the staff.
Stayed 1 night in Aug 2022

6/10

Service by staff was impeccable but no hot water for a full day so couldn’t shower after full day of activity and felt grimey so I have mixed feelings about this hotel.
Stayed 3 nights in May 2024

10/10

Stayed 1 night in Jan 2025

10/10

Stayed 2 nights in Oct 2024

4/10

Stayed 1 night in Oct 2024

10/10

Stayed 2 nights in Apr 2024

4/10

Stayed 1 night in Dec 2023

8/10

Stayed 2 nights in Dec 2023

8/10

Stayed 2 nights in Jun 2023

10/10

Stayed 1 night in Nov 2022

8/10

Ein wunderbares Hotel, wenn man auf Design steht. Genial. Einzig vom Frühstück war ich enttäuscht, das einem 5* Haus nicht würdig war. Doch das neue Restaurant HATO entschädigte dieses Manko des Aufenthalt vollends.
Stayed 1 night in Sep 2022

4/10

Stayed 3 nights in Sep 2022

10/10

Stayed 1 night in Mar 2020

8/10

Stayed 1 night in Jan 2020

8/10

The hotels is a very nice hotel in prime location. However, I have to state both positive and negative aspects. Positives: Great location Friendly staff Room with a design. Negatives: Small room size. No place to sit in the room except the bed and one chair. Very dark room. Airplane bathroom. No lobby except the desk of the reception. The hallways between rooms are less than 1 meter wide which makes them very unpleasant place to walk.
Stayed 1 night in Dec 2019

8/10

Stayed 1 night in Dec 2019

8/10

Stayed 1 night in Nov 2019

10/10

Stayed 2 nights in Oct 2019

10/10

The staff gave us suggestions for places to tour while in the area. Then unexpectedly, my wife had a medical emergency and was admitted to the hospital. The staff assisted me with taxi transportation, and because my reservation ended, and there were no more rooms available, they arranged for me to move to a lovely nearby hotel, moving my luggage for me. Amid all of this they did not forget to inquire about how my wife was feeling and they also gave me a much-needed umbrella late at night.
Stayed 4 nights in Oct 2019

8/10

Stayed 1 night in Aug 2019

10/10

The staff are amazing they are friendly and very helpful.
Stayed 1 night in Aug 2019

10/10

Emplacement top, pas de parking, mais stationnement facile proche de l'hôtel. Chambre spacieuse et deco branchée et moderne. Personnels tres accueillants.
Stayed 1 night in Aug 2019

8/10

카펠교 걸어서 10분미만이라 좋고 깔끔한편입니다.
Stayed 1 night in Jul 2019