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Neustadt Apartments managed by Hotel Central Luzern

Property class: 3

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Photo gallery for Neustadt Apartments managed by Hotel Central Luzern

A corner building with a ground-floor bank, multiple balconies, and a visible hotel sign. - Neustadt Apartments managed by Hotel Central Luzern (Lucerne)
A spacious dining area with long tables, chairs, and modern pendant lighting. - Neustadt Apartments managed by Hotel Central Luzern (Lucerne)
A kitchen with a white countertop, a pitcher, glasses, and a tray with a 'Relax' sign. - Neustadt Apartments managed by Hotel Central Luzern (Lucerne)
A wooden kiosk with a sign reading "HEISSI MARRONI" by a river, with a bridge in the background. - Neustadt Apartments managed by Hotel Central Luzern (Lucerne)
A modern bedroom with a white dresser, a blue chair, a wooden bed frame, and a clothing rack with hanging clothes. - Neustadt Apartments managed by Hotel Central Luzern (Lucerne)
Close to Chapel Bridge, Neustadt Apartments managed by Hotel Central Luzern provides amenities like an art gallery on site and a shopping mall on site. Stay connected with free in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Parking available
  • Kitchen

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Comfort Apartment (Cosy)

A modern living room with a dining area, featuring a blue accent wall, wooden flooring, and a view into the adjacent bedroom.

Comfort Apartment (Cosy)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment (Noble)

A modern dining area with a round table, four chairs, a floor lamp, and a potted plant.

Deluxe Apartment (Noble)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Classic Apartment, 1 Bedroom, Kitchen, City View

A modern living room with a brown sofa, green chairs, a white table, and a large window with a view of buildings.

Classic Apartment, 1 Bedroom, Kitchen, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Lucerne, Neustadt Apartments managed by Hotel Central Luzern is in the city center and near a boardwalk/promenade. Chapel Bridge and Hofkirche are local landmarks, and some of the area's attractions include Natur-Museum and Gletschergarten Museum. Spiegellabyrinth and Richard Wagner Museum are also worth visiting. Explore all the area has to offer with hiking/biking trails and cycling. Visit our Lucerne travel guide
Map
Morgartenstrasse 4, Lucerne, LU, 6003

What's nearby

  • A riverside town with historic buildings, a prominent tower, and a bridge over the water.
    Chapel Bridge
    3 min walk - 0.2 miles
  • A historic building with domed towers by a calm river reflecting a sunset sky.
    Jesuit Church
    3 min walk - 0.2 miles
  • A historic riverside town with a prominent red-roofed building and a reflection of the architecture in the calm water.
    Lucerne Town Hall
    5 min walk - 0.3 miles
  • A lake with boats, a mountain, and buildings in the background.
    KKL Lucerne
    5 min walk - 0.3 miles
  • The Swiss Path
    3 min walk - 0.2 miles

Getting around

  • Lucerne Station
    3 min walk
  • Zurich Airport (ZRH)
    68 min drive

Restaurants

  • Tibits
    4 min walk
  • Joe & The Juice
    4 min walk
  • Starbucks
    2 min walk
  • Burger King
    2 min walk
  • Heini
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CHF 20 per day)
  • Limited onsite self parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: CHF 19 for adults and CHF 19 for children

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Shopping mall

Family friendly

  • High chair
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Living room
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Built in 1950
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-cm smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Electrical adapters
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
The check-in location differs from the property location; go to: [Hotel Central Luzern, Morgartenstrasse 4, 6003 Luzern]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately CHF 19.00 for adults and CHF 19.00 for children
  • Uncovered self parking fee: CHF 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Is Neustadt Apartments managed by Hotel Central Luzern pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CHF 20 per day. Limited spots are available.

What time is check-in at Neustadt Apartments managed by Hotel Central Luzern?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Neustadt Apartments managed by Hotel Central Luzern?

Check-out is at 11:00 AM.

Where is Neustadt Apartments managed by Hotel Central Luzern located?

Located in the heart of Lucerne, this hotel is within a 5-minute walk of Museum Sammlung Rosengart and Chapel Bridge. The Swiss Path and St. James Way are also within 5 minutes. Lucerne Station and Lucerne (QLJ-Lucerne Train Station) are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Neustadt Apartments managed by Hotel Central Luzern Reviews

9.4

Exceptional

9.6

Cleanliness

10

Location

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 56 out of 74 reviews
Rating 8 - Good. 10 out of 74 reviews
Rating 6 - Okay. 8 out of 74 reviews
Rating 4 - Poor. 0 out of 74 reviews
Rating 2 - Terrible. 0 out of 74 reviews

Reviews

Verified review

10/10 Excellent

Katherine Shu Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the stay. Location is very close to the train station and it's walkable everywhere in Luzerne. The staff was helpful and quick in answering questions, even allowed us to get the room earlier than the check-in time which was very much appreciated. Room is much larger than typical European average size. Highly recommended!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, comfortable flat with everything we needed.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff and service.
Stayed 7 nights in Sep 2023
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect apartment and location for a family stay in Lucerne.
Stayed 9 nights in Jan 2024
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. And the kids loved that there was a playground across the street. The adults loved that they serve beer at the Cafe next to the playground.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and easy - a bright, spacious apartment, with a friendly and helpful staff from the Hotel Central. Staying here was the best decision made so far this vacation!
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay for 3 nights in this beautiful apartment and very central to everything we wanted to do and see! Highly recommend for a short stay. Wish we could have stayed longer
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Hwee Hoong Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in/out process was easy. The staff at reception were very friendly and apartment had everything we needed.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom apartment was spacious and clean and had everything we needed. The bed was very comfortable, and we slept better here than anywhere else on our trip. The location was fantastic. The second half bath made it easier with three of us staying here. A little expensive, but everything in Lucerne is, so overall value was good.
Stayed 4 nights in May 2024
Verified review

8/10 Good

Caron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice roomy apartment but no air conditioning.

Very nice apartment, very roomy with well equipped kitchen. Comfortable bed and beautiful view. Great location. The only downside which almost ruined our stay was no air conditioning. There was a heat wave while we were there and it was miserable.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Janani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Lucerne by staying at this property. The apartment had evertything we needed and was very comfortable. Given how Lucerne is so expensive this gave us the opportunity to make simple breakfast, stock up the fridge with essentials and heat up frozen meals. The place is less than 5 mins from the train station and close to all other places.
Stayed 4 nights in Sep 2024
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property is a clean but not upscale apartment. It has no AC but did have fans. The bonus is the location. Very close to the train station and old town shopping. Under the train station is grocery and shops and a short cut to the trains. Street sounds are no problem when the windows are closed. Restaurants are on the street level. The elevator is small but fast. Reception staff, across the street, were helpful and friendly
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Muniba

Liked: Cleanliness, amenities
Nice property close to the train station. Very convenient . Check in is at Central Hotel and then apartment itself is down the road in a separate location. We had delayed baggage from our flight which was later delivered to the hotel. No one notified us until when it was time for check out we asked about our baggage. If we had not asked we would have missed it. Otherwise clean and wonderful location.
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Inderprit

Liked: Cleanliness, amenities
Dislikes- Drainage in the shower room was not good. The wash basin drainage was poor. When reported to the girl at reception, her question was offensive implying we had put something down the sink. We also had to wait for 40 minutes to check in as the apartment wasn't ready. Nico the Concierge who we dealt with was excellent,very helpful and friendly. If you want a good view then unfortunately you will be staring at a side wall of a church. We were not bothered about the view so was ok for us. The apartment should be checked for proper drainage etc before the next guest moves in. Likes- The apartment is very cosy, spacious and homely. It has everything you need for a comfortable stay. Only 4 to 5 minutes walk from the station. We can stay here again. Owners please advise staff to not accuse guests for something they report. Please thoroughly check the drainage before the next guests arrive.
Stayed 7 nights in Aug 2023
Verified review

10/10 Excellent

Santosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay . Close to the train station yet not a lot of disturbance.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Amaretto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was responsive and helpful. The property is very close to the train station and supermarkets making it very convenient. The unit was spacious and well kept. The only minor issue was that the mattress for the sofa bed is a bit lumpy. The rest was as advertised and it was a great stay.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Sin Ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very close to train station and most of the sightseeing check points The facilities in apartment is nice and in good condition Definitely will stay agin when visiting Luzern agin
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Rachel

Liked: Cleanliness, amenities
Disliked: Staff & service
Room is very comfortable and clean. Only not clear to check in at Hotel Central first and get a key to the service apartment. It would be good to send me a clear guideline how to check in that would be good. Nice apartment and will stay there for next time.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Robbi

Liked: Cleanliness, property conditions & facilities, room comfort
I enjoyed my stay. The room was great, the staff was very friendly and helpful, and the location was perfect. I would stay there again.
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Svitlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Modern apartment with great amenities REALLY appreciate coffee machine and cups! Easy check in and friendly staff. Would stay again and definitely recommend it!
Stayed 4 nights in Jun 2022
Verified review

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place and will definitely be back. Roomy and modern. Newly renovated too!
Stayed 6 nights in Sep 2022
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In beautiful condition. Great location
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities, communication
Fantastic!
Stayed 4 nights in Aug 2025
Verified review

6/10 Okay

Adrienne

Liked: Cleanliness, property conditions & facilities
This apartment was quite spacious and ideally located ( it’s outside of the very crowded Old Town, but close enough to get to that area and any mode of transportation). The kitchen was well stocked. The bathroom shower was quite unsafe with a very smooth and slippery surface. The lighting throughout the apartment was exceptionally poor. There is no air conditioning. The photo of the building that Expedia has posted is incorrect. That is some other building on the block.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Arshad

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located close to train station. A large apartment with 1.5 bath and was vert convenient for a family of 4. Will stay again when visiting Lucerne.
Stayed 3 nights in May 2023