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Hotel Schlüssel

2.5 star property
Travelers can savor regional flavors at two distinctive restaurants or unwind with a drink at the cozy bar while enjoying views from the charming outdoor terrace

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Photo gallery for Hotel Schlüssel

Terrace/patio - Hotel Schlüssel (Lucerne)
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down comforters, in-room safe, individually decorated - Hotel Schlüssel (Lucerne)
Point of interest - Hotel Schlüssel (Lucerne)
Front of property - Hotel Schlüssel (Lucerne)
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down comforters, in-room safe, individually decorated - Hotel Schlüssel (Lucerne)
Hotel Schlüssel in central Lucerne offers two restaurants with authentic regional cuisine. Enjoy meals on the charming terrace or savor local flavors at the coffee shop. In-room WiFi and multilingual staff ensure relaxation and convenience throughout your stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Premium bedding, down comforters, in-room safe, individually decorated

Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

9.6 out of 10
Exceptional
(12 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

City view

Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Lucerne, Hotel Schlüssel is in the city center and near a boardwalk/promenade. KKL Lucerne and Swiss Transportation Museum are cultural highlights, and some of the area's notable landmarks include Chapel Bridge and Lion Monument. Franciscan Church and Jesuit Church are two other places to visit that come recommended. Be sure not to miss outdoor adventures like hiking/biking trails and mountain climbing, or hop on a bike rental nearby and take a self-guided tour around the area. Visit our Lucerne travel guide
Map
Franziskanerplatz 12, Lucerne, 6003

What's nearby

  • Chapel Bridge
    Chapel Bridge
    5 min walk - 0.3 miles
  • Lucerne, Switzerland, View of historical buildings along riverside
    Lucerne Town Hall
    5 min walk - 0.3 miles
  • View of the city of Lucerne in Switzerland
    KKL Lucerne
    9 min walk - 0.5 miles
  • Lion Monument
    Lion Monument
    14 min walk - 0.8 miles
  • Jesuit Church
    3 min walk - 0.2 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station)
    9 min walk
  • Zurich Airport (ZRH)
    57 min drive

Restaurants

  • Mill'Feuille
    5 min walk
  • Wirtshaus Bar Krienbrüggli
    1 min walk
  • Melissa‘s Kitchen
    2 min walk
  • Restaurant Opus
    2 min walk
  • Wirtshaus Taube
    1 min walk

About this property

Hotel Schlüssel

Hotel near Chapel Bridge
Located close to Franciscan Church and Jesuit Church, Hotel Schlüssel provides a terrace, an art gallery on site, and a shopping mall on site. The on-site Regional cuisine restaurant, Restaurant Schlüssel, offers breakfast, lunch, dinner, light fare, and kids' meals. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Multilingual staff, luggage storage, and an elevator
  • A 24-hour front desk and smoke-free premises
Room features
All guestrooms are individually furnished, and include comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and desk chairs.
Other amenities include:
  • Heating and fans
  • Bathrooms with showers and free toiletries
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 20 per night)
  • Street parking available

Food and drink

  • A restaurant

Restaurants on site

  • Restaurant Schlüssel

Things to do

  • Art gallery
  • Designer stores
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Built in 1545
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: CHF 20 per night (262 ft away)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

In accordance with national/local laws, air conditioning may be restricted to certain hours from 15 October to 06 April
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 star Superior and is displayed on this page as 2.5 stars.

Property is also known as

Hotel Schlüssel Lucerne
Schlüssel Lucerne
Hotel Schluessel
Hotel Schlüssel Hotel
Hotel Schlüssel Lucerne
Hotel Schlüssel seit 1545
Hotel Schlüssel Hotel Lucerne
Boutique Hotel Schlüssel seit 1545

Frequently asked questions

Is Hotel Schlüssel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hotel Schlüssel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Schlüssel?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Hotel Schlüssel located?

Located in the heart of Lucerne, this hotel is within a 5-minute walk of Franciscan Church, Jesuit Church, and Chapel Bridge. Lucerne Town Hall and KKL Lucerne are also within 10 minutes. Lucerne (QLJ-Lucerne Train Station) is 9 minutes by foot and Lucerne Station is 9 minutes.

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Reviews

Hotel Schlüssel Reviews

9.0

Wonderful

9.4

Cleanliness

9.4

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 153 out of 231 reviews
Rating 8 - Good. 50 out of 231 reviews
Rating 6 - Okay. 18 out of 231 reviews
Rating 4 - Poor. 6 out of 231 reviews
Rating 2 - Terrible. 4 out of 231 reviews

Reviews

Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
nice balcony view to the city, near a church and e place with a spring
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, room comfort
Clean room, convenient location, easy check in. We had a wonderful stay in Lucerne.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- balcony was fantastic. Loved the complimentary coffee/tea/water/beer.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Sarath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic location, small rooms, but matched our needs
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Comfortable bed and very spacious
Stayed 1 night in Jul 2025
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful breakfast! A good value for the money.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Blanca Cristina

Great stay for a day trip! Self-Check in was quick and easy to navigate.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Devang

Liked: Cleanliness, staff & service, property conditions & facilities
Central to everything.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Nick

Liked: Staff & service, amenities, property conditions & facilities
An excellent property with central location to trains and busses but also in the heart of old town. Rooms are generously spatious and a sweet addition from the hosts is a free mini bar for coffee and light refreshment (beer, coke, water). Highly recommend!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Shandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was central to everything
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Aurora

Liked: Staff & service, property conditions & facilities
Selina was a star receptionist and made everything very easy and accommodating. Good location for walking and to the train station.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the river. Beautiful area. A little bit concerned about their check-in system and how they cut the key using simply a confirmation number only (anyone can guess someone else's based on your own) - the hotel may want to re-think that system.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable, quiet stay

Clean, comfortable, quiet, and big towels! Good location close to the water and many restaurants. Staff could not have been more welcoming! Everybody was wonderful.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Elizabeth

Liked: Cleanliness
Disliked: Staff & service
We never came in contact with a hotel staff member, so there was no one to ask questions if needed. The location was fantastic, but very noisy both late into the evening and early morning. The room was clean and comfortable, other than the noise keeping you up late and waking you up early.
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Marie Katarina

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great location. I loved the room and all the extras—clean room and comfortable bed. Luzern is a tourist city, so why doesn’t the hotel use English? I received 5–6 emails from you, and I couldn’t understand any of them. The self check-in system doesn’t work. We were three different guests, and all of us had to call for help. Also, there’s no soundproofing from the hallway —you hear everything and get woken up constantly.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
The beds are very nice, the location is great, room is clean but there is no AC and the building in general is very warm, not recommended for a summer stay
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Jagdish

Liked: Cleanliness, amenities
Great location. Good size room for family of 4. They provide free water bottles and soft drinks, which is great. Room did not have air conditioner and did not have good ventilation. Romm has only one window which skis did not open completely, opened only 25% due to safety I guess . They did provide 2 table fans. But that was not enough on hot summer days of our stay . It was extremely uncomfortable.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the location of the Hotel Schlüssel in the old town area of Luzern. Everything is within a 5 to 10 minute walk, and it is just enough off the beaten path to be away from the noisy crowds in other parts of town. There is also a pay laundromat just a street over which was very convenient and we made use of during our stay. There is no onsite staff, giving it more of the feel of a personal rental. This was never really an issue for us other than requesting two room keys at check in and only being able to make one. As an aside, i made another later the first day which worked, but then the original no longer functioned. We really appreciated the fan in the room for our use, which allowed us to keep it comfortable during our 4 day stay even with moderate heat during the day. During the night we also kept the window open with the fan on to bring in cool air but the proximity to the church next door and the bells which peal every 15 minutes all night long made this not a good of an idea. Having the window closed really made this a non issue for sleeping and there is definitely a pleasant historical vibe to their consistency. Loved staying in the city for it's charm and location, and the Hotel Schlüssel just added to the overall enjoyment of our visit.
View of the next door church from our room
The Hotel from just next to the church
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Debbie

Liked: Cleanliness
Great location close to train station and old town Quiet neighbour with simple self check in Would stay here again
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Keith

Disliked: Staff & service
No staff, self check-in. Bathroom walls needed washing. Only 1 hand towel. Theres a coffee machine on the 3rd floor that we found on our 3rd day (some signage pointing us to it would have saved us a 10 minute walk every mor ing for coffee). Bed was good, location was great.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
No frills hotel (self check in & out), but it provided just what we neededed— a clean, quiet, spacious room with nice view of church and charming platz in front.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Brita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Oct 2025
Verified

8/10 Good

Dax

Liked: Cleanliness
Disliked: Amenities
We enjoyed our stay. The floor by the shower is wet due to the shower not having a door.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel within walking of many attractions.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Thibaut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay within the center of Luzern. The room was really nice and the staff friendly.
Stayed 1 night in Aug 2022