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VISIONAPARTMENTS Lucerne Neustadtstrasse

3.0 star property
Hotel in Lucerne, near Chapel Bridge

Choose dates to view prices

Photo gallery for VISIONAPARTMENTS Lucerne Neustadtstrasse

Laptop workspace, iron/ironing board, free WiFi, bed sheets
Coffee/tea maker, electric kettle
Front of property
Superior Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets
Laptop workspace, iron/ironing board, free WiFi, bed sheets
VISIONAPARTMENTS Lucerne Neustadtstrasse is centrally located, providing travelers a practical home base. Guests benefit from express check-in/out, on-site laundry, in-room WiFi, and luggage storage for added convenience.

Reviews

6.8 out of 10

Popular amenities

  • Laundry
  • Free WiFi

Room options

Check availability for these dates

Tonight

Sep 11 - Sep 12
Check availability for tonight Sep 11 - Sep 12

Tomorrow

Sep 12 - Sep 13
Check availability for tomorrow Sep 12 - Sep 13
Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room

Deluxe Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Deluxe Room

Highlights

Heating
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Cable channels
Laptop workspace
  • 21 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Room

Superior Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Superior Room

Highlights

Heating
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Cable channels
Laptop workspace
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Single Room

Single Room | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Single Room

Highlights

Heating
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Cable channels
Laptop workspace
  • 10 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Superior Studio

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Superior Studio

Highlights

Balcony
Heating
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Cable channels
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Mini

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Studio Apartment Mini

Highlights

Heating
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Private bathroom
Hair dryer
Microwave
Electric kettle
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Junior

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Studio Apartment Junior

Highlights

Heating
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Private bathroom
Hair dryer
Microwave
Electric kettle
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Studio

Laptop workspace, iron/ironing board, free WiFi, bed sheets

Deluxe Studio

Highlights

Balcony
Heating
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Cable channels
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Located in Lucerne, VISIONAPARTMENTS Lucerne Neustadtstrasse is in the city center. Swiss Transportation Museum and Museum Sammlung Rosengart are cultural highlights, and some of the area's attractions include Natur-Museum and Richard Wagner Museum. Sommerrodelbahn Fräkigaudi and Kanuwelt Buochs GmbH are also worth visiting.
Visit our Lucerne travel guideOpens in a new window
Map
Neustadtstrasse 16, Lucerne, 6003

What's nearby

  • Chapel Bridge - 11 min walk - 0.6 miles
  • KKL Lucerne - 11 min walk - 0.6 miles
  • Lucerne Town Hall - 12 min walk - 0.7 miles
  • Chateau Guetsch - 3 min drive - 1.1 miles
  • Swiss Transportation Museum - 5 min drive - 2.2 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 12 min walk
  • Zurich Airport (ZRH) - 58 min drive

Restaurants

  • ‪BOLERO Restaurante - ‬4 min walk
  • ‪Café Nord - ‬4 min walk
  • ‪Indian Restaurant Luzern - ‬6 min walk
  • ‪Bar 59 - ‬8 min walk
  • ‪Barbes - ‬3 min walk

About this property

VISIONAPARTMENTS Lucerne Neustadtstrasse

Hotel near Chapel Bridge
VISIONAPARTMENTS Lucerne Neustadtstrasse provides laundry facilities and more. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Express check-out, express check-in, and multilingual staff
  • Smoke-free premises and an elevator
  • Guest reviews give good marks for the overall condition
Room features
All 60 rooms feature comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 30-inch flat-screen TVs with premium channels
  • Wardrobes/closets, electric kettles, and heating

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night
  • Resort fee: CHF 1 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Hotel Fox Luzern
Hotel Fox
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel
VISIONAPARTMENTS Lucerne Neustadtstrasse Lucerne
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel Lucerne

Frequently asked questions

Is VISIONAPARTMENTS Lucerne Neustadtstrasse pet-friendly?

No, pets are not allowed at this property.

How much is parking at VISIONAPARTMENTS Lucerne Neustadtstrasse?

VISIONAPARTMENTS Lucerne Neustadtstrasse doesn't offer parking.

What time is check-in at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Check-out is at 10 AM.

Where is VISIONAPARTMENTS Lucerne Neustadtstrasse located?

Located in the heart of Lucerne, this hotel is within a 15-minute walk of Museum Sammlung Rosengart and Chapel Bridge. The Swiss Path and Jesuit Church are also within 15 minutes. Lucerne (QLJ-Lucerne Train Station) is 12 minutes by foot and Lucerne Station is 12 minutes.

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Reviews

VISIONAPARTMENTS Lucerne Neustadtstrasse Reviews

6.8

8.0

Cleanliness

7.0

Location

7.4

Staff & service

6.6

Eco-friendliness

7.2

Property conditions & facilities
Rating 10 - Excellent. 119 out of 730 reviews
Rating 8 - Good. 280 out of 730 reviews
Rating 6 - Okay. 164 out of 730 reviews
Rating 4 - Poor. 88 out of 730 reviews
Rating 2 - Terrible. 79 out of 730 reviews

Reviews

6/10 Okay

Shailesh

Disliked: Staff & service, property conditions & facilities
We
Stayed 2 nights in Jun 2025

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed. Really convenient and useful kitchenette and laundry. It was very hot so a cooling unit would be useful rather than just a fan.
Stayed 5 nights in Jul 2025

6/10 Okay

Livia

noisy
Stayed 5 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only loud trains but all Great
Stayed 3 nights in Apr 2025

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Staff & service, room comfort

Avoid Vision Switzerland

Our room was situated above the train tracks. We heard trains all day and night. The room was so hot we couldn't close the window to block the sound.
Stayed 2 nights in Jun 2025

4/10 Poor

Kylie

Liked: Cleanliness
Disliked: Staff & service
We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room.
Stayed 2 nights in Jun 2025

8/10 Good

Vincent

Liked: Staff & service, property conditions & facilities
It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers.
Stayed 2 nights in May 2025

4/10 Poor

Eslam

Disliked: Cleanliness, staff & service
the room was so tiny
Stayed 4 nights in Dec 2024

10/10 Excellent

Aidan Zayn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small but got all that u need

first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
Stayed 2 nights in Oct 2023

6/10 Okay

Eliane

Liked: Cleanliness
Very small but central, close to station so loud from the trains. AC did not work so we needed windows open.
Stayed 3 nights in Aug 2024

8/10 Good

Kyuyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in May 2024

8/10 Good

CHUNHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is nice, but no AC just fan. Sometimes its quite hot there
Stayed 2 nights in Jun 2024

2/10 Terrible

chanchal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The odor in the facility was awful and to the point that we had to get out of there. Do not book. There are much better options out there
Stayed 3 nights in Sep 2024

8/10 Good

Keli

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.

6/10 Okay

Ursula

Liked: Cleanliness
The AC was not working. We found a fan that we used but we had to open the window. Since we are just next to the train station, the noice was constent.
Stayed 2 nights in Aug 2024

4/10 Poor

Ruben Emilio

Liked: Cleanliness, property conditions & facilities
Noise from the train is just horrible. There is nothing to clean the dishes.
Stayed 4 nights in Sep 2024

2/10 Terrible

Manoj Kumar

First of all - the hotel team denied check in stating that they couldn't find the reservation at all. And more surprisingly, Expedia team comes back stating they will not be in a position to grant refund in this instance. i dont understand how on earth one can find this just and fair. I am completely upset with the way how this case is dealt with - both by Expedia & Vision apartments
Stayed 2 nights in Oct 2024

4/10 Poor

Samuel

Check in process was a major hassle. They did not make clear that the passport information needed to be sent way ahead of time in order to get the access code appropriately. Room is extremely small, even though I was quite used to the small rooms in Japan, this was a whole other level. Very hot in the summer. Would not stay again, not enjoyable. Not even close to the 7.0 rating that it has on Expedia. Stay away if you want a great time at Luzerne
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

Not the greatest experience

Pros: Staff was responsive to emails. Room was clean. Cons: The info provided on hotels.com states that (1) customers would receive a secure link to upload ID for check-in, but I didn't receive the link until I emailed a week prior to my arrival date; (2) customers can receive special access instructions if checking in outside of regular check-in hours, but I didn't receive any special access instructions even after a few inquiries. The email stated that I would receive the access code the day of my arrival. At 9:30 a.m. on the day of my arrival, I still had not received any access code. So I had to email to follow up. They responded within 3 hours but there was no mention of checking in at irregular hours. So I waited until the regular check-in hours. A few items (shower head holder, kitchenette faucet, sound bar anchor) were not securely attached. The welcome guide in the room suggests customers to email them, so I did so that I wouldn't be held responsible in case anything happened. It also asked us to check against their inventory list, but I didn't see the inventory list until after I emailed. There was no/poor AC/ventilation. The room was so warm that we had to open the window to sleep. But because it was so close to the train station and there was a train every 3-4 minutes, we eventually had to close the window. But the room was so hot with the window closed, meaning we couldn't sleep one way or the other. Room was small but we were aware and could handle that.
Stayed 3 nights in May 2025

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at VisionApartments was horrible. Our room was right above a busy train line and due to it being so hot outside, we needed to keep the window open for airflow. It was impossible to sleep between the loud noise and heat. Check in was not clear and we had to have Expedia contact them to get an email address to get the access code. There was water provided in our fridge, however the water wasn’t sealed so had been used and refilled. Expedia tried to contact the property to cancel our second night due to how awful the conditions were to sleep and they refused. Do not stay here.
Stayed 2 nights in Jul 2024

4/10 Poor

Michael

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The place is not bad. But when you traveled from another country and have been awake for 24 hours and check in to find a bed with a wet feces/vomit stain and have nobody there on the premises to get you a new room or new pillows, sheets, and a blanket. Not good. I literally slept in my clothes, using a bath towel as a pillow after I took the filthy linen off the bed and flipped the mattress. They provided me with new linen the next morning and the place was small and nice. That was just an absolutely horrible first impression to make on a tired traveler just looking to have a comfortable sleep. They gave me a small care package the next day which was nice but I would have much preferred an unsoiled bed when I checked in.
Stayed 2 nights in May 2024

2/10 Terrible

Waldemar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

2/10 Terrible

Marie-Ève

Disliked: Amenities, property conditions & facilities
Chambre minuscule, excessivement chaude et directement située à côté de la gare. Les trains sont très bruyants, nous avions la fenêtre ouverte, car la température de la chambre était insupportable. Nous avons très mal dormi. Je ne recommande pas.
Stayed 2 nights in Jul 2025

8/10 Good

Eugene

Stayed 2 nights in Jun 2025

6/10 Okay

Lara Nina

Stayed 2 nights in May 2025

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