See all properties

Grand Hotel Europe

4.0 star property
Travelers find a welcoming lakeside retreat where local flavors shine at the restaurant, drinks flow at the bar, and staff anticipate every need

Choose dates to view prices

Photo gallery for Grand Hotel Europe

Lake view - Grand Hotel Europe (Lucerne)
Front of property - Grand Hotel Europe (Lucerne)
Junior Suite | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi - Grand Hotel Europe (Lucerne)
Lobby sitting area - Grand Hotel Europe (Lucerne)
Reception - Grand Hotel Europe (Lucerne)
Grand Hotel Europe on Lake Lucerne offers a convenient base with practical amenities. Enjoy a free breakfast buffet and in-room WiFi. The restaurant serves local specialties with lake views, and multilingual staff assist visitors in navigating the area.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Parking available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for SUPERIOR Double Room

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

SUPERIOR Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for STANDARD Double Room

STANDARD Double Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

STANDARD Double Room

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for STANDARD Single Room

STANDARD Single Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

STANDARD Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for SEA VIEW Double Room

SEA VIEW Double Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

SEA VIEW Double Room

10.0 out of 10
Exceptional
(5 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for SEE VIEW Single Room

SEE VIEW Single Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

SEE VIEW Single Room

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Triple Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Triple Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for STANDARD Family Room

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

STANDARD Family Room

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Lucerne, Grand Hotel Europe is near a train station and on the waterfront. Hofkirche and Lion Monument are local landmarks, and some of the area's attractions include Spiegellabyrinth and Natur-Museum. Richard Wagner Museum and Sommerrodelbahn Fräkigaudi are also worth visiting. Visit our Lucerne travel guide
Map
Haldenstrasse, 59, Lucerne, 6006

What's nearby

  • Pleasure boat with tourists on the lake, view from the side. Lake Lucerne. Swiss.
    Lake Side Promenade
    1 min walk - 0.1 miles
  • Swiss Transportation Museum
    Swiss Transportation Museum
    12 min walk - 0.7 miles
  • Lion Monument
    Lion Monument
    14 min walk - 0.8 miles
  • Chapel Bridge
    Chapel Bridge
    2 min drive - 0.9 miles
  • Grand Casino Lucerne
    9 min walk - 0.5 miles

Getting around

  • Luzern Sgv Station
    7 min drive
  • Zurich Airport (ZRH)
    67 min drive

Restaurants

  • MOzern
    8 min walk
  • Vesper
    12 min walk
  • Volière
    3 min drive
  • Wilhelm Tell Schiffrestaurant
    12 min walk
  • Lido Beach House
    16 min walk

About this property

Grand Hotel Europe

Upscale hotel near Swiss Transportation Museum
Consider a stay at Grand Hotel Europe and take advantage of a free breakfast buffet, a terrace, and a garden. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as laundry facilities and a bar.
Other perks at this hotel include:
  • Self parking (surcharge), multilingual staff, and outdoor furniture
  • A vending machine, smoke-free premises, and an elevator
  • Luggage storage, a computer station, and a porter/bellhop
Room features
All 177 rooms offer comforts such as free WiFi and safes.
More amenities include:
  • Bathrooms with tubs or showers and hair dryers
  • 48-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, highchairs, and electric kettles

Similar properties

4 restaurants, Thai cuisine
Astoria Lucerne
Lucerne
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 865 reviews
Astoria Lucerne
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (CHF 30 per night; includes in/out privileges)
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Wine tasting room

Family friendly

  • High chair
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden
  • On a lake
  • On the boardwalk/promenade
  • Outdoor furniture
  • Terrace

Accessibility

  • Area rugs in room
  • Elevator
  • Smooth flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CHF 30 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Grand Hotel Europe AG
Grand Hotel Europe Hotel
Grand Hotel Europe Lucerne
Grand Hotel Europe Hotel Lucerne

Frequently asked questions

Is Grand Hotel Europe pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CHF 30 per night. Limited spots are available.

What time is check-in at Grand Hotel Europe?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Grand Hotel Europe?

Check-out is at noon.

Where is Grand Hotel Europe located?

Situated on the boardwalk/promenade, this hotel is within a 15-minute walk of Lake Side Promenade and Swiss Transportation Museum. Grand Casino Lucerne and Hofkirche are also within 15 minutes. Lucerne (QLJ-Lucerne Train Station) is 20 minutes by foot and Lucerne Station is 20 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Grand Hotel Europe Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Amenities

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 48 out of 91 reviews
Rating 8 - Good. 25 out of 91 reviews
Rating 6 - Okay. 10 out of 91 reviews
Rating 4 - Poor. 5 out of 91 reviews
Rating 2 - Terrible. 3 out of 91 reviews

Reviews

Verified

10/10 Excellent

Thais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay with 2 young kids was comfortable. We arrived late at night; checkout was easy, and the staff was helpful. Parking was across the street, which is not terrible but can be inconvenient. Breakfast had a variety of options, and the staff was accommodating. Rooms were clean and the bed was comfortable. Overall, we had a great experience.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Usha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely scenic place . It is near the bus stop Great front desk staff Excellent service and wreath breakfast buffet
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms so large and comfortable.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel. Room was clean and spacious with a window and a balcony.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located at lake, mostly frequented by large tour groups
Stayed 1 night in May 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were off to a wedding that day and were allowed early check in to dress. The staff was very welcoming and helpful. We used our bus pass to easily get to town.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love this hotel. It was very clean and staff are super friendly. I’m definitely staying here again and will recommend everyone to check this place out. We took advantage of the bus right in front of the hotel. You can cross the street and be at the most peaceful part of Lake Luzern. I enjoyed my walk and dipping my feet in the lake. I can’t wait to go back! Oh and the breakfast was heavenly.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this Hotel. We got upgraded (a lovely surprise) to a room with view over Lake Lucerne, beautiful. The room was spacious and very clean. The staff were always friendly, very helpful. A bus stop outside the hotel was perfect to get into Lucerne but walking along the lake on the pathway to Lucerne was preferred, easy, safe, entertaining and just stunning. The common areas of the hotel were inviting and very comfortable. Breakfast had enough variety to please everyone, delicious. Thanks for our perfect stay.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable but convenient to the bus stop and the hotel provides a bus pass! Great Mountain View’s along with lovely landscaping. Breakfast buffet nice but not varied so by day 4 we were bored of choices. Had to have a fan brought to room as AC was inadequate except in the hallway which was really cold. Would definitely stay here again though!!!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Marion

Liked: Cleanliness, amenities, property conditions & facilities
Ask for room facing lake. Comfortable, clean, spacious room.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Abolfazl.

Disliked: Cleanliness
Location was good.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Bryan

A very enjoyable stay, great location on the lake with easy access to transport to town. Staff were excellent annd breakfast was good. Only downside was no a/c but was ok at night with provided fans. I very much recommend this hotel.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel with beautiful gardens, fantastic location with balcony view of the lake, at an affordable price. Excellent breakfast and modern facilities all round in rooms, retaining old world charm and beauty down stairs, and still for an affordable price. Friendly and helpful made a pleasurable stay complete.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in May 2024
Verified

8/10 Good

Bhavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night Lucerne Stay

The Hotel was very good and clean. Breakfast was very nice. Shared parking with the apartment complex was a bit difficult but workable.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Property is being fully renovated so only a portion of the rooms are available. Our room was very nice, remodeled, and great design. Restaurant was ok with very limited menu. Breakfast is excellent. Staff very nice and helpful.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst checking in the staff were excellent and explained everything fully in order to make the most of the visit. The free use of buses was discussed and it was so easy with the bus stop being right outside the hotel.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel located very close to the lake Lucerne with awesome lake view room and balcony. The room was clean and the bed comfortable. Hotel staff was very nice, gave us suggestions on sight seeing and transportation options in Lucerne. Breakfast was tasty with wide selection and frendly hostess.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Ranga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and responsive front desk. Convenient room amenities. Adequately functional. Excellent breakfast. Easy access to HBF.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel, especially the bar staff was wonderful. The food was also very good, we enjoyed sitting on the front porch relaxing, enjoying a drink and dinner. Beautiful area, walking distance to the esplanade is a just across the street. This hotel is just out of the busy tourist area which we loved. There is more of a walk to the old town area but worth it because it is just beautiful. The hotel did provide bus/tram passes for all of us however we did not use them. They also arranged for our taxi to the train station. The hotel is obviously older but the rooms have been updated and are very clean.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Nader

Liked: Cleanliness, amenities, property conditions & facilities
The pictures posted on the listing do not do it justice. The property is very pretty. The front desk staff is very helpful. One of the managers, Conrad, helped me with parking the car and to solve an issue with the rental car. The rooms are spacious, newly renovated with updated amenities. There is a great view of the lake from the room balcony The bed was very comfortable. The bathroom was very modern. Lots of outlets to charge. A bonus was an included breakfast that was delicious with a lot of variety. I highly recommend this hotel.
Stayed 1 night in May 2025
Verified

6/10 Okay

Jeanette

Liked: Cleanliness
Disliked: Room comfort
The place has Old World charm. Accessible to bus. Unfortunately, it was hot during our stay, since there is no air conditioner in the room.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Pro: Bus stop right in front of property which made it more convenient to train station and old town, good breakfast buffet, fan in room, comfortable beds Con: no air conditioning and extra fan was never brought to our room, it was almost unbearable heat and humidity during our stay
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel was decent and I would stay again. 1. The air conditioning is quite weak, somehow I don't think the conditioner is sized correctly for the room's cubic area as it took ages for it to change the temperature - with the windows closed, and radiator off. The hotel is evidently well-insulated but getting rid of excess heat is an issue. 2. Car parking - specific numbered spaces are allocated but multiple times cars were parked in different spaces, including the one assigned to me - just a free for all. There's no real need to allocate a specific space though as long as the hotel doesn't over-provision, which I don't think they would. 3. Breakfast - the selection was diverse but some staff members are much better than others at helping - there's a clear gap in the training levels with some who are really good and some not so great. The hotel caters mainly to tour groups and I think there were maybe half a dozen non-group customers staying at any one time.
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the nice and quiet area of Haldenstrasse. Its about 10 min drive to the train station. Ensure that you got everything in the "downtown area" like shopping, food and etc. Considering this is in Luzern everything is closed almost after 9:00 pm except maybe some kebab and pizza place or Mcdonalds and Burger King. We got the lakeview front room. However the view is not full due to some treees and building in front. I dont recommend if you want the view but worth if you want the extra room size. For the amenities, towels are replaced and beds are made. I dont believe the room is cleaned except for taking out trash. There were 2 still and 2 sparking water on 1st day that were not replaced. Also included is free breakfast. It's a standard western breakfast buffet. Its a great positive since most food in the city are expensive. Theres also a free luzern city card that allows free bus and boat ride for your duration of stay.
Stayed 5 nights in Aug 2025