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Hotel Goldener Stern – Self check-in

2.5 star property
Belle Époque hotel in Lucerne

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Photo gallery for Hotel Goldener Stern – Self check-in

City Double Room | View from room - Hotel Goldener Stern – Self check-in (Lucerne)
Staircase - Hotel Goldener Stern – Self check-in (Lucerne)
Superior Double Room | Down comforters, in-room safe, desk, iron/ironing board - Hotel Goldener Stern – Self check-in (Lucerne)
Mountain view - Hotel Goldener Stern – Self check-in (Lucerne)
Superior Quadruple Room | View from room - Hotel Goldener Stern – Self check-in (Lucerne)
Located close to Swiss Transportation Museum, Hotel Goldener Stern – Self check-in has plenty to offer. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for City Double Room

City Double Room | Down comforters, in-room safe, desk, iron/ironing board

City Double Room

7.8 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Pillow menu
Renovated in 2024
Fan
Down duvet
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Superior Double Room

Superior Double Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Double Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Pillow menu
Renovated in 2024
Fan
Down duvet
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed
  • City view

View all photos for Standard Quadruple Room

Standard Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Standard Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Pillow menu
Renovated in 2024
Fan
Down duvet
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Superior Quadruple Room

Superior Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Quadruple Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Pillow menu
Renovated in 2024
Fan
Down duvet
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Deluxe Quadruple Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Pillow menu
Renovated in 2024
Fan
Down duvet
  • 35 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds
  • City view

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Double or Twin Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Pillow menu
Renovated in 2024
Fan
Down duvet
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Lucerne, Hotel Goldener Stern – Self check-in is in the city center and near a train station. Swiss Transportation Museum is another place to visit that comes recommended. Visit our Lucerne travel guide
Map
35 Burgerstrasse, Lucerne, LU, 6003

What's nearby

  • Chapel Bridge featuring landscape views, general coastal views and a river or creek
    Chapel Bridge
    5 min walk - 0.3 miles
  • Lucerne, Switzerland, View of historical buildings along riverside
    Lucerne Town Hall
    5 min walk - 0.3 miles
  • View of the city of Lucerne in Switzerland
    KKL Lucerne
    9 min walk - 0.5 miles
  • Jesuit Church
    3 min walk - 0.2 miles
  • Chateau Guetsch
    10 min walk - 0.5 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station)
    9 min walk
  • Zurich Airport (ZRH)
    55 min drive

Restaurants

  • Thai Garden
    4 min walk
  • Penthouse
    4 min walk
  • Mövenpick
    5 min walk
  • Restaurant Opus
    3 min walk
  • Ammos
    2 min walk

About this property

Hotel Goldener Stern – Self check-in

Hotel remodeled in 2024 and located near Swiss Transportation Museum
Hotel Goldener Stern – Self check-in provides everything you need. Stay connected with free in-room WiFi.
Other perks include:
  • Express check-out, express check-in, and smoke-free premises
  • An elevator
Room features
All guestrooms at Hotel Goldener Stern – Self check-in have comforts such as pillow menus and air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Heating and fans
  • Bathrooms with showers and hair dryers
  • Wardrobes/closets, mini fridges, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Mini-fridge

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (weekly)

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • Elevator (24 inch wide door)
  • Hardwood flooring in public areas

More

  • Belle Époque architecture
  • Renovated entire property - December 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

Property is also known as

Burgerstrasse 35
Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Hotel
Boutique Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Lucerne
Hotel Goldener Stern - contactless check-in Hotel Lucerne

Frequently asked questions

Is Hotel Goldener Stern – Self check-in pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Goldener Stern – Self check-in?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Goldener Stern – Self check-in?

Check-out is at 11:00 AM.

Where is Hotel Goldener Stern – Self check-in located?

Located in the heart of Lucerne, this hotel is 1.9 mi (3 km) from Swiss Transportation Museum. Lucerne (QLJ-Lucerne Train Station) is 9 minutes by foot and Lucerne Station is 9 minutes.

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Reviews

Hotel Goldener Stern – Self check-in Reviews

8.0

Very Good

8.6

Cleanliness

8.2

Amenities

7.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 30 out of 74 reviews
Rating 8 - Good. 23 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 4 out of 74 reviews
Rating 2 - Terrible. 6 out of 74 reviews

Reviews

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, easy walk to/from the train station. The rooms are adequate size, not large but also not too small. We would stay again based on value and location.
Stayed 2 nights in Oct 2025

8/10 Good

Katherine Joy

Liked: Cleanliness, amenities, property conditions & facilities
the location was great.
Stayed 6 nights in May 2025

10/10 Excellent

ernest

Liked: Cleanliness

Lucerne stay

Very comfortable and clean and quiet area. The room had air conditions as it was warm the week we stayed here. Very centrally located to all the shopping and resteurants.
Stayed 4 nights in Sep 2025

10/10 Excellent

Fabiano

Liked: Cleanliness, amenities, property conditions & facilities
Good location. The room was cozy. We enjoyed our stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic accommodation
Stayed 1 night in Jul 2024

8/10 Good

Chris

Liked: Cleanliness
Nice location in the centre of Lucerne. Clean room and easy check-in. Only drawback was the small bathroom.
Stayed 2 nights in Jul 2025

10/10 Excellent

haf

Liked: Cleanliness, amenities, property conditions & facilities
What a find! Great central location, clear check in instructions, everything you could need in the room including air con, kettle & mini-freezer. I would definitely recommend staying here.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lorry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful recommending nearby dining. The walkability to everything made our short visit so enjoyable.
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Great location. Very easy to self checkin
Stayed 2 nights in Jun 2024

8/10 Good

Jamie

Liked: Property conditions & facilities
Great location, especially for us as a stopover for one night. Close to shopping, dining, and the train station. You have to make sure you can access email to get check-in instructions, which can be challenging for international travelers. There is no reception. The rooms are small but clean.
Stayed 1 night in Jul 2025

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and the room was clean with sufficient space for two persons. The bed was super comfortable and I didn't miss the human contact at all.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jean

Liked: Staff & service, property conditions & facilities
The place is easy to access. The person sends all the information for check in. The room is comfortable, normal for a hotel in Europe. It says it's the oldest in Lucerne but it looks updated. I liked the idea that it was old, the elevator is small but it works and traveling is about knowing and feeling the other country. I liked it. A hotel close to everything.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great hotel only 10 mins from the train station in Luzern. If you like connection then maybe its not the best hotel for you, but the contactless check in was simple and the service via Whats App was great. The xmas night market was just outside the hotel, which made it very magical. Highly recommend staying here.
Stayed 2 nights in Dec 2024

6/10 Okay

Tim

Liked: Cleanliness
Disliked: Staff & service
The hotel is in a very nice area, convenient for walking around the old town/river area. I was not a big fan of the contactless check-in, would much rather interact with a person for that instead of a computer.
Stayed 2 nights in Jun 2024

8/10 Good

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
We stayed just one night. Everything is done remotely, no staff on site. Not a bad thing, just didn’t realize that and might not be a great fit for all travelers. Also above a pub with late live music. They left ear plugs for us- but was still a loud evening. Again- the music didn’t bother us much, but travelers should be aware. It was clean and we had enough space for our family of 4.
Stayed 1 night in Jun 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last night we had the pleasure of staying at the Hotel Goldener Stern. The room was freshly and modernly furnished, and the digital access made everything more convenient. Located in the heart of Lucerne's old town, the hotel was an ideal base for our explorations. Overall, our stay provided a cozy and pleasant experience in this charming hotel!

6/10 Okay

Verified traveler

Disliked: Staff & service

Great Location but small room

Location is v gd, near old town. Ez to chk in and chk out by ourselves using a kiosk. However, room was small and it can get stuffy. Our 2nd night, there were many insects. We closed our windows but they came in through the bathroom window that was opened.
Stayed 2 nights in Jun 2024

8/10 Good

P

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel with straight forward self check-in process. Fairly central in Lucerne. Knocking some points off the cleaniness as there was a kettle used by the previous hotel guest that was not clean (i.e. had cloves and tissue still in the kettle). Once this was reported to the hotel management, they quickly replaced the kettle by the time we came back from our day outing.
Stayed 2 nights in Oct 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nice room.
Stayed 1 night in Jun 2025

8/10 Good

Tammy

Liked: Cleanliness, amenities
Great place and nice and central. Wish the bartender had of told us that we had coupons in our room for a discount at the bar.
Stayed 3 nights in Aug 2025

10/10 Excellent

Agop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Aug 2025

10/10 Excellent

Sonya

Liked: Cleanliness, property conditions & facilities
GREAT option for Lucerne. Just enough distance from the riverfront crowd. Great vibe at the bar downstairs (closes at 12:30). Clean. Parking is right there.
Stayed 1 night in Jun 2025

8/10 Good

Yu-Hsin

Liked: Staff & service, room comfort
The quad room was very small, but the beds were comfortable. It had air conditioning which was a lifesaver since the temperature was unseasonably hot (90’s) during our week of travel. The bathroom could have been cleaner as there was some mold in the shower. But overall, the hotel was well located, the beds were comfortable, and having air conditioning was a definite plus!
Stayed 2 nights in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in Sep 2025

6/10 Okay

Marlon

Liked: Cleanliness
Disliked: Amenities
Room was very small. Bed took up most of the space with very little room on the sides. The information on the modular furniture was not applicable since ours did not have thise features.
Stayed 2 nights in Sep 2025