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Hotel Goldener Stern - contactless check-in

2.5 star property
Belle Époque hotel in Lucerne

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Photo gallery for Hotel Goldener Stern - contactless check-in

Exterior
Mountain view
City view from property
Standard Double Room | Down comforters, in-room safe, desk, iron/ironing board
Deluxe Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Deluxe Quadruple Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Pillow menu
Renovated in 2024
Fan
Down duvet
  • City view
  • 35 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Standard Quadruple Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Pillow menu
Renovated in 2024
Fan
Down duvet
  • City view
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Quadruple Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Pillow menu
Renovated in 2024
Fan
Down duvet
  • City view
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Superior Double Room | Down comforters, in-room safe, desk, iron/ironing board

Superior Double Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Pillow menu
Renovated in 2024
Fan
Down duvet
  • City view
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Down comforters, in-room safe, desk, iron/ironing board

Standard Double Room

Highlights

Air conditioning
Heating
Mini-fridge
Smart TV
Pillow menu
Renovated in 2024
Fan
Down duvet
  • City view
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

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The Lubo - self check-in

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  • Air conditioning
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About the neighborhood

Map
35 Burgerstrasse, Lucerne, LU, 6003

What's nearby

  • Chapel Bridge - 5 min walk - 0.3 miles
  • Lucerne Town Hall - 5 min walk - 0.3 miles
  • KKL Lucerne - 9 min walk - 0.5 miles
  • Chateau Guetsch - 10 min walk - 0.5 miles
  • Swiss Transportation Museum - 4 min drive - 1.8 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 9 min walk
  • Zurich Airport (ZRH) - 55 min drive

Restaurants

  • ‪Wirtshaus Taube - ‬2 min walk
  • ‪Pastarazzi GmbH - ‬2 min walk
  • ‪Melissa's Kitchen - ‬1 min walk
  • ‪Suter's Meile - ‬1 min walk
  • ‪Wirtshaus Bar Krienbrüggli - ‬2 min walk

About this property

Hotel Goldener Stern - contactless check-in

Hotel remodeled in 2024 and located near Swiss Transportation Museum
Located close to Chapel Bridge, Hotel Goldener Stern - contactless check-in has plenty to offer. Stay connected with free in-room WiFi.
Other perks include:
  • Express check-out, express check-in, and smoke-free premises
  • An elevator
Room features
All guestrooms at Hotel Goldener Stern - contactless check-in have comforts such as pillow menus and air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Heating and fans
  • Bathrooms with showers and hair dryers
  • Wardrobes/closets, mini fridges, and electric kettles

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Mini-fridge

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (weekly)

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • Elevator (24 inch wide door)
  • Hardwood flooring in public areas

More

  • Belle Époque architecture
  • Renovated entire property - December 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

Property is also known as

Burgerstrasse 35
Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Hotel
Boutique Hotel Goldener Stern contactless check in
Hotel Goldener Stern - contactless check-in Lucerne
Hotel Goldener Stern - contactless check-in Hotel Lucerne

Frequently asked questions

Is Hotel Goldener Stern - contactless check-in pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Goldener Stern - contactless check-in?

This hotel doesn't offer parking.

What time is check-in at Hotel Goldener Stern - contactless check-in?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Goldener Stern - contactless check-in?

Check-out is at 11:00 AM.

Where is Hotel Goldener Stern - contactless check-in located?

Located in the heart of Lucerne, this hotel is 1.9 mi (3 km) from Swiss Transportation Museum. Lucerne (QLJ-Lucerne Train Station) is 9 minutes by foot and Lucerne Station is 9 minutes.

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Hotel Goldener Stern - contactless check-in Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 17 out of 44 reviews
Rating 8 - Good. 11 out of 44 reviews
Rating 6 - Okay. 7 out of 44 reviews
Rating 4 - Poor. 4 out of 44 reviews
Rating 2 - Terrible. 5 out of 44 reviews

8.6/10

Cleanliness

7.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic accommodation
Stayed 1 night in Jul 2024

10/10 Excellent

Lorry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful recommending nearby dining. The walkability to everything made our short visit so enjoyable.
Stayed 2 nights in May 2024

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location and the room was clean with sufficient space for two persons. The bed was super comfortable and I didn't miss the human contact at all.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel.

Great location. Very easy to self checkin
Stayed 2 nights in Jun 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great hotel only 10 mins from the train station in Luzern. If you like connection then maybe its not the best hotel for you, but the contactless check in was simple and the service via Whats App was great. The xmas night market was just outside the hotel, which made it very magical. Highly recommend staying here.
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Easy self check in using Goki app. Many bistros within walking distance for food and drink. Simple bus transportation from Luzern Barnhof
Stayed 1 night in Aug 2024

6/10 Okay

Tim

Liked: Cleanliness
Disliked: Staff & service
The hotel is in a very nice area, convenient for walking around the old town/river area. I was not a big fan of the contactless check-in, would much rather interact with a person for that instead of a computer.
Stayed 2 nights in Jun 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last night we had the pleasure of staying at the Hotel Goldener Stern. The room was freshly and modernly furnished, and the digital access made everything more convenient. Located in the heart of Lucerne's old town, the hotel was an ideal base for our explorations. Overall, our stay provided a cozy and pleasant experience in this charming hotel!

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An extremely beautiful hotel in the middle of the city of Lucerne. It was recently renovated and now shines in new splendor. The entire guest journey is automated and works perfectly. I can recommend the hotel for tourists as well as business travelers. I will certainly be back!
Stayed 1 night in Jan 2024

8/10 Good

P

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel with straight forward self check-in process. Fairly central in Lucerne. Knocking some points off the cleaniness as there was a kettle used by the previous hotel guest that was not clean (i.e. had cloves and tissue still in the kettle). Once this was reported to the hotel management, they quickly replaced the kettle by the time we came back from our day outing.
Stayed 2 nights in Oct 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Too hot , need AC
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Disliked: Staff & service

Great Location but small room

Location is v gd, near old town. Ez to chk in and chk out by ourselves using a kiosk. However, room was small and it can get stuffy. Our 2nd night, there were many insects. We closed our windows but they came in through the bathroom window that was opened.
Stayed 2 nights in Jun 2024

2/10 Terrible

SEOK

Disliked: Staff & service, property conditions & facilities, room comfort
There is no AC. Therefore, Never stay during summer. It's rerrible to stay in this season.
Stayed 2 nights in Jul 2024

2/10 Terrible

diane

Disliked: Staff & service, amenities, property conditions & facilities
Not a place for folks with mobility issues—tiny lift, tiny rooms, no air conditioning, two pillows, the list is endless. If you needed a room cheap and convenient to all, this would work, but for most it won’t.
Stayed 2 nights in Jun 2024

2/10 Terrible

Muhibba

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC. Overpriced and horrible place to satay
Stayed 1 night in Jul 2024

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Sent an email to management about the accommodations, but never received a reply. Users should understand that no contact check in means no staff on site. Bar downstairs is very noisy. Should have more than one fan available for all the guests at the property.
Stayed 2 nights in Jul 2024

4/10 Poor

Tessa

Liked: Cleanliness, amenities
No AC very hot
Stayed 2 nights in Jun 2024

2/10 Terrible

Andrew

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very difficult time consuming online check in. Asked for far too much personal information without which we couldn’t gain access. Room incredibly hot despite given fans. No tea spoons, creamer for coffee. Shower soap not working. More expensive than our 4 star 2 room and living room wonderful hotel in Zermatt
Stayed 2 nights in Aug 2024

8/10 Good

Paul

Liked: Cleanliness
Stayed 1 night in Jan 2025

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

GILSON

Stayed 4 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble y muy céntrico .
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Ove

Stayed 3 nights in Sep 2024