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Hotel Diana

2.0 star property
Hot springs Lucca hotel connected to a rail/subway station, a quick walk to Piazza Napoleone

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Photo gallery for Hotel Diana

Reception
Daily buffet breakfast (EUR 10 per person)
Individually decorated, desk, blackout drapes, soundproofing
Shower, free toiletries, hair dryer, bidet
Bicycling

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • Pet friendly

Room options

Available filters for rooms
Showing 4 of 4 rooms

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Camera Doppia | Individually decorated, desk, blackout drapes, soundproofing

Camera Doppia

Highlights

Soundproofed
Individually decorated
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed

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Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Individually decorated, desk, blackout drapes, soundproofing

Triple Room

Highlights

Soundproofed
Individually decorated
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • 14 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

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Camera singola con letto francese in Depandance | Individually decorated, desk, blackout drapes, soundproofing

Camera singola con letto francese in Depandance

Highlights

Soundproofed
Individually decorated
Air conditioning
LCD TV
Blackout drapes/curtains
Bidet
Hair dryer
Private bathroom
  • Sleeps 1
  • 1 Queen Bed

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About the neighborhood

Map
Via della Dogana 9, Lucca, LU, 55100

What's nearby

  • Walls of Lucca - 1 min walk - 0.0 miles
  • Cathedral of St Martin - 2 min walk - 0.1 miles
  • Piazza Napoleone - 3 min walk - 0.2 miles
  • Guinigi Tower - 6 min walk - 0.4 miles
  • Piazza dell'Anfiteatro - 8 min walk - 0.5 miles

Getting around

  • Lucca Station - 7 min walk
  • Galileo Galilei Airport (PSA) - 36 min drive

Restaurants

  • ‪Pasticceria Pinelli - ‬4 min walk
  • ‪Old City Bar - ‬3 min walk
  • ‪In Pasta - cibo e convivio - ‬3 min walk
  • ‪Pizzeria Fuori di Piazza - ‬4 min walk
  • ‪Luccalibri Libreria - Caffè Letterario - ‬6 min walk

About this property

Hotel Diana

Hotel near Piazza Napoleone
Located close to Guinigi Tower and Puccini Museum, Hotel Diana provides a hair salon, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • A computer station, beach umbrellas, and free newspapers
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms are individually decorated, and feature comforts such as air conditioning, as well as perks like free WiFi and sound-insulated walls.
Extra amenities include:
  • Bathrooms with showers and bidets
  • 22-inch LCD TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Self parking on site (EUR 20 per night; includes in/out privileges)
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 10 per person
  • A bar/lounge
  • Couples/private dining

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance

More

  • 1 building
  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 22-inch LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 8:00 PM
The check-in location differs from the property location; go to: [Hotel San Martino]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 10 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15.0 per day
Cribs (infant beds) are available for EUR 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 per person
  • Airport shuttle fee: EUR 80 per vehicle (roundtrip, maximum occupancy 6)
  • Airport shuttle fee per child: EUR 80 (roundtrip)
  • Self parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 10.0 per day
  • Rollaway bed fee: EUR 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Tax ID - 01910090461
This property accepts major credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Property Registration Number IT046017A14C6CZ9Q3

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Diana Hotel Lucca
Diana Lucca
Hotel Diana Lucca
Hotel Diana Hotel
Hotel Diana Lucca
Hotel Diana Hotel Lucca

Frequently asked questions

Is Hotel Diana pet-friendly?

Yes, this property allows pets (limit 1 total). There's a fee of EUR 10 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hotel Diana?

Self parking is available for EUR 20 per night. Limited spots are available.

What time is check-in at Hotel Diana?

Check-in start time: 2 PM; Check-in end time: 8:00 PM.

What time is check-out at Hotel Diana?

Check-out is at 10:30 AM.

Does Hotel Diana provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 80 per vehicle applies.

Where is Hotel Diana located?

Located in Lucca Historical Center, this hotel is within a 10-minute walk of Piazza Napoleone, Guinigi Tower, and Puccini Museum. Piazza dell'Anfiteatro is 0.5 mi (0.8 km) away. Lucca Station is 7 minutes by foot.

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Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 113 out of 201 reviews
Rating 8 - Good. 62 out of 201 reviews
Rating 6 - Okay. 21 out of 201 reviews
Rating 4 - Poor. 4 out of 201 reviews
Rating 2 - Terrible. 1 out of 201 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucca is a very charming community. With lots history, shops and restaurants. the staff and accommodations at hotel Diana made our stay all the better. We would highly recommend others to seek out Hotel Diana for others while staying in Lucca Italy.
Stayed 3 nights in May 2025

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silvia was a most hospitable host. Very attentive and easy to reach. We thoroughly enjoyed our stay and would definitely stay again.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2024

10/10 Excellent

Jason

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property tucked away in quiet area. Fabrizio was there to greet us and our room was ready even though we were early. Room was clean, spacious and comfortable. Live the area, would definitely go back to the Diana Hotel.
Stayed 2 nights in May 2025

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Amazing staff, great location
Stayed 1 night in Jun 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect quality for price. Great also the private parking at E20
Stayed 2 nights in Mar 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
good location to inner city and train
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities

Great location.

Great location, very nice breakfast. Room was spacious. A little dark and the bed was just ok.
Stayed 2 nights in Mar 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are not very soundproofed so you will other guests. Very hospitable staff and speak good English. Breakfast was good.
Stayed 2 nights in Jun 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Central with comfortable beds, delicious breakfasts and hard working staff. The steps were hard for me but that goes with the quaint old city
Stayed 2 nights in Feb 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is fantastic, but lots of stairs, fine for me but others might struggle. Staff were amazing… like super amazing. Loved my stay here.
Stayed 4 nights in Aug 2023

6/10 Okay

Flora

Liked: Cleanliness, staff & service

Simple hotel

Simple hotel, nice people but rooms are not well insulated, it was super noisy.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value traditional hotel in central Lucca!

Location good - close to the station and centre! Traditional room - but everything you need for a night and well maintained. Reception is actually in the hotel round the corner - but not a problem and friendly staff. We would stay here again.
Stayed 1 night in Dec 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property in an excellent location, close to the train station. Our room was a 2 room suite which also had a twin hide-a-bed hassett. The €10 breakfast was a bargain. I have certainly stayed in my fair share of hotels, this is a first class hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and friendly

Very nice stay. Very friendly. Very clean. Very nice brekfeast. Very nice central. Like it a lot !!
Stayed 2 nights in Sep 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a lot of charm. It is close to many visitor attractions in a quiet side street. It relates back to it's foundation as a hotel in the 1950s with atractive travel posters.the rooms are spacious with modern shower room and toilets. Ther is adequate storage for a short stay and a large comfortable bed. The reception is in another building one street away which is of historical significance to lovers of classical guitar and cello music. It is where Luigi Boccerini lived and worked.
Stayed 3 nights in Sep 2024

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the ground floor room which does mean you can here the late night revellers briefly walking back as they passes by from the square. I would recommend a stay but have an upper floor room. The wonderful receptionist kept in touch as I arrived late and was really friendly and courteous, even smiling as she walked to show me where to park, even though it was pouring with rain. Great service and spotlessly clean accommodation.
Stayed 1 night in Mar 2023

6/10 Okay

Daniel

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Antonio

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Elio Giovanni

Albergo tranquillo e molto vicino al teatro del Giglio. Gentilissima la Reception
Stayed 4 nights in Feb 2025

10/10 Excellent

Sandy

Liked: Amenities
Alles super gewesen . Dafür das es nur zwei Sterne hat .
Stayed 6 nights in Feb 2025

10/10 Excellent

Andy

Stayed 1 night in Jan 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dietro il Diomo di Lucca, pensione centralissima con tanto di parcheggio. La struttura è semplice ma confortevole.
Stayed 1 night in Dec 2024

10/10 Excellent

Trond

Stayed 1 night in Dec 2024