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Grand Universe Lucca, Autograph Collection

4.0 star property
Hotel with a restaurant, steps from Piazza Napoleone

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Photo gallery for Grand Universe Lucca, Autograph Collection

Lounge
Point of interest
Premium bedding, minibar, in-room safe, free WiFi
Terrace/patio
Junior Suite, 1 King Bed, Non Smoking, City View | Premium bedding, minibar, in-room safe, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Gym
  • Bar
  • Breakfast available
  • Pet friendly
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, free WiFi

Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Heating
Free cribs/infant beds
TV
Renovated in 2020
Premium bedding
Rainfall showerhead
Bidet
  • City view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

City view

Junior Suite, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Free cribs/infant beds
TV
Renovated in 2020
Premium bedding
Rainfall showerhead
  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking, City View

Premium bedding, minibar, in-room safe, free WiFi

Room, 2 Twin Beds, Non Smoking, City View

Highlights

Air conditioning
Heating
Free cribs/infant beds
TV
Renovated in 2020
Premium bedding
Rainfall showerhead
Bidet
  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Premium bedding, minibar, in-room safe, free WiFi

Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Heating
TV
Renovated in 2020
Premium bedding
Rainfall showerhead
Bidet
Private bathroom
  • 16 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, free WiFi

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
TV
Renovated in 2020
Premium bedding
Rainfall showerhead
Bidet
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Piazza Del Giglio 1, Lucca, LU, 55100

What's nearby

  • Piazza Napoleone - 1 min walk - 0.0 miles
  • Teatro del Giglio - 2 min walk - 0.1 miles
  • Walls of Lucca - 3 min walk - 0.2 miles
  • Guinigi Tower - 5 min walk - 0.3 miles
  • Piazza dell'Anfiteatro - 6 min walk - 0.4 miles

Getting around

  • Lucca Station - 8 min walk
  • Galileo Galilei Airport (PSA) - 39 min drive

Restaurants

  • ‪Pasticceria Pinelli - ‬1 min walk
  • ‪Old City Bar - ‬2 min walk
  • ‪In Pasta - cibo e convivio - ‬2 min walk
  • ‪Pizzeria Fuori di Piazza - ‬1 min walk
  • ‪Bistrot e Wine Bar Des Arts - ‬2 min walk

About this property

Grand Universe Lucca, Autograph Collection

Upscale hotel remodeled in 2020 and located near Piazza Napoleone
Located close to Teatro del Giglio and Guinigi Tower, Grand Universe Lucca, Autograph Collection provides a terrace, an art gallery on site, and a shopping mall on site. The on-site restaurant, Legacy Restaurant, features local cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), bike rentals, and a 24-hour front desk
  • An elevator, luggage storage, and smoke-free premises
  • A porter/bellhop, a front-desk safe, and concierge services
Room features
All 55 rooms include comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with free toiletries and hair dryers
  • 49-inch TVs with cable channels
  • Coffee/tea makers, heating, and daily housekeeping

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Legacy Lounge
  • Legacy Restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Private wine tours
  • Shopping mall
  • Wine tasting room

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in hallways (35 inches high)
  • Handrails in stairways (35 inches high)
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - October 2020
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Property Registration Number IT046017A1RRKYNMHI

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Universo Hotel Lucca
Universo Lucca
Universo Hotel
Grand Universe Lucca, Autograph Collection Hotel
Grand Universe Lucca, Autograph Collection Lucca
Grand Universe Lucca, Autograph Collection Hotel Lucca

Frequently asked questions

Is Grand Universe Lucca, Autograph Collection pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking at Grand Universe Lucca, Autograph Collection?

This property doesn't offer parking.

What time is check-in at Grand Universe Lucca, Autograph Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grand Universe Lucca, Autograph Collection?

Check-out is at noon.

Where is Grand Universe Lucca, Autograph Collection located?

Located in Lucca Historical Center, this hotel is steps from Piazza Napoleone and Teatro del Giglio. Guinigi Tower and Piazza dell'Anfiteatro are also within 10 minutes. Lucca Station is 8 minutes by foot.

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Grand Universe Lucca, Autograph Collection Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 28 out of 36 reviews
Rating 8 - Good. 7 out of 36 reviews
Rating 6 - Okay. 0 out of 36 reviews
Rating 4 - Poor. 1 out of 36 reviews
Rating 2 - Terrible. 0 out of 36 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

It was a very nice place to stay! I highly recommend it to anyone traveling to Lucca! Great brunch with lots of food options!
Stayed 2 nights in Apr 2025

10/10

Absolutely a fabulous property, wonderful staff and location
Stayed 10 nights in Jan 2025

10/10

Great location in the city center, the staff is very friendly and knowledgeable. The receptionist when out of her way to assits with anything we requested. I optioned for Breakfast and its well worth, high quality items and fresh.
Stayed 2 nights in Feb 2025

10/10

Great staff, extremely comfortable room, no notes
Stayed 2 nights in Sep 2024

10/10

The location is great and the staff was super friendly and competent! Will come back!
Stayed 1 night in Jul 2024

10/10

Great location. You have to park outside the walls and walk in and the hotel was very close both to the walls and everything you want to see
Stayed 2 nights in Apr 2024

4/10

super friendly and polite staff great location to local area and train station beautiful decor and well maintained rooms & facilities would revisit if I ever come to Lucca again!
Stayed 2 nights in Aug 2022

10/10

The location is amazing, the staff as well and its next to an amazing restaurant. Highly reccommend.
Stayed 3 nights in Oct 2022

8/10

Great location, wonderful staff, great breakfast, small but adequately equipped fitness room, not too far from train station. While room was well appointed with a nice bathroom, it was quite small for 2 people. Staff was very personable & helpful.
Stayed 3 nights in Nov 2023

10/10

The hotel staff is really nice and accommodating. The property is beautiful and kept in a very good condition. I will come back!
Stayed 1 night in Jun 2023

8/10

The hotel is located well in the old city. I had lunch and breakfast outside on the sidewalk near the carousel. The food was excellent and the service superb. The room was well appointed and the bed comfortable. The only thing I did not like was the location. My room was in the interior and I only saw a staircase. I should have asked for a different room.
Lunch at the Grand Universe Hotel
The carousel next to the hotel
Stayed 1 night in Apr 2024

8/10

Room was entirely too small and was the only one between floors. You had to take an elevator and still walk up or down a flight of stairs. The only window looked out over a set of outside steps that were being used so no privacy. The bathroom was really dark and there was at least one light out in the bathroom. Very disappointing.
Stayed 2 nights in Sep 2024

10/10

Stayed 2 nights in Aug 2024

10/10

Stayed 1 night in Jun 2024

10/10

Stayed 1 night in Apr 2024

10/10

Stayed 5 nights in May 2024

10/10

Stayed 3 nights in Apr 2024

10/10

Stayed 2 nights in Aug 2023

10/10

Un hotel muy bien ubicado, el staff muy amable y atentos. Los cuartos son un poco pequeños.

10/10

Stayed 2 nights in Aug 2023

8/10

10/10

Stayed 4 nights in Jun 2023

10/10

Stayed 2 nights in Apr 2023

10/10

Stayed 2 nights in Dec 2022

10/10

Stayed 2 nights in Jul 2022