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Best Western Grand Hotel Guinigi

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour front desk

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Photo gallery for Best Western Grand Hotel Guinigi

Exterior
Hypo-allergenic bedding, in-room safe, individually decorated, desk
Lobby
Exterior
Hypo-allergenic bedding, in-room safe, individually decorated, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Pet friendly
  • Room service

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Classic Room, 2 Twin Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, Multiple Beds

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Classic Room, Multiple Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Suite, Multiple Beds, Jetted Tub

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, Multiple Beds, Jetted Tub

Highlights

Terrace
Separate dining area
Separate sitting area
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Smart TV
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Classic Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Family Room, Multiple Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
6 bedrooms
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Terrace

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Terrace

Highlights

Terrace
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Via Romana 1247, Lucca, LU, 55100

What's nearby

  • Walls of Lucca - 19 min walk - 1.0 mile
  • Cathedral of St Martin - 4 min drive - 1.8 miles
  • Guinigi Tower - 4 min drive - 1.6 miles
  • Piazza dell'Anfiteatro - 4 min drive - 1.6 miles
  • Piazza Napoleone - 4 min drive - 2.0 miles

Getting around

  • Tassignano-Capannori Station - 5 min drive
  • Galileo Galilei Airport (PSA) - 41 min drive

Restaurants

  • ‪Le Bontà - ‬17 min walk
  • ‪Ristorante Oishii di Hu Huamei - ‬2 min drive
  • ‪Pasticceria Regina - ‬15 min walk
  • ‪Bar Catelli SNC - ‬20 min walk
  • ‪Bonci Pizzeria - ‬7 min walk

About this property

Best Western Grand Hotel Guinigi

Upscale family-friendly hotel renovated in 2023 and located near Walls of Lucca
Located close to Guinigi Tower and Piazza dell'Anfiteatro, Best Western Grand Hotel Guinigi provides a terrace, a garden, and a playground. The on-site restaurant, Ristorante, offers breakfast and dinner. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and an electric car charging station
  • Multilingual staff, outdoor furniture, and a vending machine
  • Guest reviews say great things about the helpful staff
Room features
All 167 individually decorated rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and desk chairs.
Other conveniences in all rooms include:
  • Highchairs, art supplies, and cribs/infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and bidets
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 10 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bar
  • Ristorante

Things to do

  • Bicycle rentals
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • Art supplies
  • Children's games
  • Crib (surcharge)
  • High chair
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference center (8,396 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1993
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Reception hall
  • Renovated entire property - January 2023
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 12 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 25.0 per night
Cribs (infant beds) are available for EUR 12.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 per person
  • Pet fee: EUR 12 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 12.0 per day
  • Rollaway bed fee: EUR 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT046017A1RN5L686W

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Best Western Grand Guinigi
Best Western Grand Guinigi Lucca
Best Western Grand Hotel Guinigi
Best Western Grand Hotel Guinigi Lucca
Best Western Hotel Guinigi
Grand Guinigi
Grand Hotel Guinigi
Guinigi Grand Hotel
Guinigi Hotel
Hotel Guinigi
Best Western Lucca
Lucca Best Western
Best Grand Guinigi Lucca
Best Western Grand Hotel Guinigi Hotel
Best Western Grand Hotel Guinigi Lucca
Best Western Grand Hotel Guinigi Hotel Lucca

Frequently asked questions

Is Best Western Grand Hotel Guinigi pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 12 per pet, per day. Service animals are exempt from fees.

How much is parking at Best Western Grand Hotel Guinigi?

Self parking is free at this property.

What time is check-in at Best Western Grand Hotel Guinigi?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Grand Hotel Guinigi?

Check-out is at 11:00 AM.

Where is Best Western Grand Hotel Guinigi located?

This family-friendly Lucca hotel is within 2 mi (3 km) of Walls of Lucca, Guinigi Tower, and Cathedral of St Martin. Torre delle Ore and Piazza dell'Anfiteatro are also within 2 mi (3 km).

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Best Western Grand Hotel Guinigi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 268 out of 533 reviews
Rating 8 - Good. 215 out of 533 reviews
Rating 6 - Okay. 38 out of 533 reviews
Rating 4 - Poor. 7 out of 533 reviews
Rating 2 - Terrible. 5 out of 533 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good accommodation and excellent restaurant.
Stayed 5 nights in Oct 2024

6/10 Okay

Mike

I got this hotel as alternate solution provided by Tour operator due to canceled reservation of different hotel. Hotel is located outside of Lucca - in the middle of nowhere. Not good for travelers without a car. No free water at the rooms even if it's rated as four stars hotel. It's a shame that a hotel is not providing it for free when a room costs nearly 180€/night. I even think that for a four stars rated hotel it should work on a few details. For me it is currently not a four stars hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Giulia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with stunning views from the rooms!
Stayed 1 night in Jun 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Good one stay before travelling g on to airport
Stayed 1 night in Oct 2024

10/10 Excellent

Sug Hyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good parking, nice location, and good breakfast!
Stayed 1 night in Mar 2023

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, super clean, excellent restaurant, easy parking.
Stayed 1 night in Apr 2023

10/10 Excellent

Fernando Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Magnífico!!!
Stayed 2 nights in Jun 2022

4/10 Poor

Ilya

Liked: Staff & service
Disliked: Property conditions & facilities
Clean, but extremely faceless and undecorated room interiors
Stayed 1 night in Aug 2024

10/10 Excellent

boaz

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service, we loved it
Stayed 1 night in May 2023

6/10 Okay

Virgil

Liked: Staff & service
Big rooms. Staff was very friendly. But the AC didnt work well in our rooms. We had to change 1 room. The other didnt get a temp below 26 degrees C. Parking and location is very convenient
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Western grand hotel Guiniji

Spacious hotel with plenty of room unlike the typical European hotels. Quiet, good location, great breakfast. Very clean. Comfortable bed. Free parking!
Stayed 1 night in Dec 2023

8/10 Good

Maria Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Nice location. Friendly staff. Clean.
Stayed 1 night in Apr 2023

10/10 Excellent

patrick

Liked: Property conditions & facilities
Nice, clean, spacious room. Not really in a walkable location but a very nice place.
Stayed 1 night in Aug 2023

10/10 Excellent

renate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 3 nights in Jul 2023

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

10/10 Excellent

Ioannis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 3 nights in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handy for Lucca

Nice modern hotel. The room was clean and spacious. Staff were very friendly and helpful, the bar staff particularly so. We didn't have breakfast but the food and service at dinner was good. Plenty of parking at the rear. There are several local bars, restaurants, and supermarkets nearby and Lucca centre is about 25 minutes walk.
Stayed 7 nights in Jun 2023

6/10 Okay

Verified traveler

We stayed in a suite. When we arrived the room had not be aired. once windows balcony door opened it was fine. We had booked twin beds so when we entered room and found double we discussed with front desk and they had this sorted out and 2 x drink vouchers. It took another 40 minutes before we could get back into room and the bar was not open until 5pm which was 3 hours away. we were told there was a vending machine with cold drinks. our stay was for 6 nights and during this time the sheets were not changed, something we are not used to in Italy. Would have expected at least one change after 3 days. Breakfast was good but difficult to get proper coffee (not out of machine) as staff who took room number (if anyone was there to do so) didn't ask unless you asked. Also one day there were not plates left to put breakfast items on. On the Friday we got back from a trip out and went to vending machine in Hotel and there was no still water. I went to front desk and asked about this and what appeared to be a manager said the bar opens at 5pm to which i said i knew (again a couple of hours away from that) and he offered water bottles that were hot. 2 days later the vending machine had not yet been refilled. we headed for the supermarket! Overall staff at front desk were quite helpful but the stay could have been so much more comfortable if there had been a smoother operation in place especially with a hotel group this size. just rather disappointing.
Stayed 6 nights in Sep 2024

6/10 Okay

Bruce

Stayed 1 night in Mar 2025

10/10 Excellent

Massimiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Virkelig god service

Det bedste hotel indtil videre. Super god service. Vi blev gratis opgraderet til en suite ved ankomst på størrelse med en lille lejlighed, med stor stue, stort bad med spa og bobler, samt stort soveværelse med Queen size bed❤️❤️
Stayed 3 nights in Oct 2024

10/10 Excellent

antonio

Stayed 1 night in Sep 2024

10/10 Excellent

Natalie Munk

Stayed 2 nights in Sep 2024

8/10 Good

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024