The positive is the room is spacious and comfortable. That said, their completely automatic system needs a lot of improvement. I couldn't read the messages they sent me through Expedia (not their fault) so I sent text messages and email asking them to contact me one of those ways. (They didn't answer the phone when I called.) I never received a reply, but got more Expedia notifications from them that I couldn't read. I managed to get the online check-in link from Expedia, but it only gave me error messages. When I arrived at the property there were two other people waiting because the automatic check-in system wasn't working. When a man arrived and got it working he still had to talk us each through the check-in procedure, repeating several times, "è completamente automatico." My room, as nice as it is, is up 4 flights of the steepest steps I have ever seen, so if you don't do steps well you may want to reconsider it. The Wi-Fi is slow and sporadic. And one more little but annoying thing, there was only one hanger in the closet. All in all, I think their "completamente automatico" system needs more than some minor tweaking. That frustration, together with the steep stairs, is why I won't return.